Wilbraham House

Church street, Audley, Stoke-on-Trent ST7 8DE
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9.9 33 Reviews
  • Wilbraham House, Stoke-on-Trent
Wilbraham House is a warm friendly care home, nestled on the Cheshire-Staffordshire border, in the village of Audley. Wilbraham House offers residential, dementia, and palliative care.

The majority of bedrooms are en-suite and rooms are not assigned by care type. Instead, they encourage residents to choose the room that’s right for them. The home has a number of wonderful communal spaces, including two dining spaces, lounges, and within walking distance of St James Church (Church of England).

Trained cooks provide a daily varied menu of nutritious, tasty meals, which residents can have in the restaurant-style dining room or their own rooms, whichever they prefer. Special dietary requirements will be catered for.

Activities coordinators plan regular events so everyone is kept busy, though participation is entirely optional. There are daily events in the home as well as regular excursions. Residents and relatives are invited to attend the regular to planning meetings, to ensure that everyone's desires are being met.

Care workers understand that moving into Wilbraham House will be a considerable transition but one that they try to do is make the transition feel as easy as possible. By helping you arrange your room just the way you like, or bringing you your daily newspaper, the staff at Wilbraham House do the little things that make the biggest difference.

At Wilbraham House, you become a member of their family. Residents' independence and happiness is their focus.

Wilbraham House working in partnership to make an inclusive world and giving individuals quality of life.

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Care Provided by Wilbraham House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Wilbraham House Ltd
  • Person in charge
  • Tracy Hodgson (Manager)
  • Admission Criteria
    • No policy
    • Ages 45+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Wilbraham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £900
    • Self-Funded Residential Dementia Care £850 – £900
    • RESPITE Self-Funded Residential Care £850 – £900
    • RESPITE Self-Funded Residential Dementia Care £850 – £900

  • Day care is also available from 9am - 6pm please contact the home for more information and cost.
  • (these prices are only a guideline, please contact Wilbraham House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site car park


Wilbraham House Reviews (33)

Total of 33, showing 21-33
9.9

Wilbraham House has a Review Score of 9.9 (9.939) out of 10, based on 14 reviews in the last 2 years. Over all time Wilbraham House has 33 reviews.

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  • 30
  • 3
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Date Published

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Review from Gillian R (Wife of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received at Wilbraham House was absolutely wonderful. All the staff were extremely caring and the care home manager went above and beyond the call of duty. I cannot thank them enough for all the love and care they gave to my husband and would have no hesitation in recommending them
to my family and friends.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your comment. Your husband was difficult at times but we always ensured his needs were met. He was a true gentleman.


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Review from K K (Son of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and was struggling independently. Since moving to Wilbraham House, we have noticed an improvement in her physically and she says she feels safe. The staff are very friendly, communication is excellent and I cannot fault the care she is receiving.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your kind words, Mum is a character bit like her son.


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Review from David C (Son of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, very helpful, Mum likes going to Wilbraham and has made a few friends there in the past two visits. I'm hoping to place Mum there on a permanent basis should it become necessary. The manager is always there for help and advice. We feel really supported.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your comment, we will be happy to see Mum again in May.


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Review from Daniel C (Son of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding care home with fantastic staff. Nothing is too much for the team, all of whom are so thoughtful and professional. We cannot thank everyone enough for all they have done.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your review, Daniel, your dad was a true gentleman and nothing was too much bother for him, he will be missed.


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Review from G B (Daughter of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Wilbraham House have provided Mum with a welcoming, safe and friendly new home. It has given the family such peace of mind, and it's lovely to see her more interactive and engaged with others and with her surroundings than before moving in. The kindness and care of this wonderful
group of staff is mixed with a professional attitude and a willingness to go the extra mile.
Great leadership, great team.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review we do try our best, as our logo says your family is our family.


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Review from M G (Wife of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my husband's first time accessing respite care. The staff came for a preliminary assessment and PCR test, they were very reassuring and answered all queries. I was extremely pleased with their engagement with my husband. The care home was clean, friendly and it was good to see other residents
socialising. My husband has spent a happy week and is looking forward to another visit.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for the review we look forward to seeing your husband again and hopefully, his stay will be as good.


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Review from Bronwyn B (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Wilbraham House enough. My mum has been here nearly 4 years and she has been treated with so much love and care. I can relax knowing she is in a safe place. All of the staff are wonderful.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your review, we do try our best and also support families as much as possible.


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Review from I K (Son of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well settled there and she says they keep an eye on her and look after her well. Staff are always friendly, they keep me up to date with how my mother is regularly. I also like their Facebook page which shows a lot of the activities they provide and do to keep their residents occupied.
The staff have also been very proactive during the pandemic to help keep the residents safe from Covid.

Reply from Tracy Hodgson, QAO at Wilbraham House

Thank you for your review. We try our best. As we say - your family is our family.


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Review from Julie G (Daughter of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the manager and staff enough, for the way they have looked after Mum. Mum has dementia and came to Wilbraham House in crisis, at the beginning of the pandemic. The staff settled her in and nothing was too much trouble. Although we have not been able to go into the home, we have had contact
via video call and or virtual tour of her room via video. All her needs seem to have been met, including activities and stimulation. Medical needs have been well catered for. I am totally happy with the care and service provided.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your review. It has been a hard year for a lot of people but our residents' care and well being is our priority.


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Review from R H (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilbraham House is a lovely caring home. My father is happy there, is well looked after and loved. The staff know the names of all relatives and are all able to give an update on how my Dad slept and how he is eating. Excellent communication. I really can't recommend it highly enough.

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Review from W B (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have satisfaction throughout the entire care home. It is a very homely, caring environment. Staff are always polite and the care Mum receives is excellent. The housekeeping team do an excellent job and the kitchen team are excellent also. The home has been recently refurbished which is nice too. I
feel happy myself because I know Mum is looked after.

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Review from Lisa B (Granddaughter of Resident) published on 22 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan lived here for many years until she passed away this month. I have got to say the staff are absolutely fantastic. I think they are the most caring people I have ever met. They go way above what they had to do for both my nan and all of my family. I would recommend them to anyone looking for
care for a relative.

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Review from Sue B (Daughter of Resident) published on 22 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilbraham House staff have consistently given an extremely high level of care over the past 5 years. There is a strong sense of belonging akin to a family home environment which permeates across staff, residents and management alike. This also translates to the staff striving to understand individual
needs and provide a safe, dignified, caring environment and a more personalised service. There is a wide range of weekly activities to suit everyone including provision for family participation which encourages and supports all concerned.


I have no hesitation in recommending Wilbraham House to anyone who faces such a difficult decision-making process. I am so grateful that we made the right decision in our time of need. A huge thank you to the amazing staff who have given tremendous care, above and beyond our expectations.


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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Wilbraham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Wilbraham House is calculated as follows: ( (155 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 164 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wilbraham House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 26 Feb 2025

No Current Bed / Place Vacancies


Awards / Recognitions (0)

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Meet the Team (1)

Tracy

Tracy Hodgson

Job Title: Manager

Joined: 2015

Tracy is the registered manager at Wilbraham House she has a wealth of experience in the care sector, she has gained NVQ level 4 in care and also has leadership of management level 4, Tracy has gained lots of valuable knowledge during her 30 years of service within the care industry. Tracy is a real asset to Wilbraham House and is passionate about her job role and ensuring her ethos of our family caring for your family is rolled out in every area of the home.