The Willows

14 Wolverhampton Road, Codsall, Wolverhampton WV8 1PP
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9.5 39 Reviews
  • The Willows, Wolverhampton
Based conveniently close to Wolverhampton, in the village of Codsall, The Willows provides long-term care for up to 28 residents, who enjoy a personalised care service and 24-hour access to staff.

The Willows adheres to a policy of high care standards, together with a strong emphasis placed on hygiene, nutrition and independent living.

The premises has been purposely converted to suit the needs of older people and those who are frail, with easy parking access for visitors, lifts, assisted bathrooms and spacious lounge and dining areas.

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Care Provided by The Willows

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kerry Rotherham-Bone (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (24)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2001
    • Last Refurbishment: 2001
    • Number of floors: 2

Funding & Fees Guide for The Willows

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • All Fees are based on each individuals needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Willows Reviews (39)

Total of 39, showing 1-20
9.5

The Willows has a Review Score of 9.5 (9.485) out of 10, based on 17 reviews in the last 2 years. Over all time The Willows has 39 reviews.

Overall Experience

  • 29
  • 7
  • 2
  • 0
  • 1

Date Published

39
0
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17
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Review from Jacqueline G (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom came to The Willows approximately six months ago. Initially, due to Mom's Alzheimer's, it was upsetting but the team made Mom and us, her family, feel confident that she was safe, healthy, engaged and treated with respect. The daily activities, outings and events are really good and engaging. The
staff are always happy to discuss Mom's care and any concerns we may have. All of the team have a very good cohesive way in caring for their charges. Thank you.

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Review from J W (Sister of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have limited experience of care homes as my brother has been a resident for a short time, this however includes being in two homes. Firstly emergency respite care for two weeks and then to the home where he has been a resident now for five months. Comparing the two homes I am much happier with the
care he is receiving at The Willows as the staff engage with individual activities as well as sharing group activities. He seems more settled and happy. The staff are always welcoming and helpful. The Willows has a very homely atmosphere where the care for the residents and their wellbeing is apparent.

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Review from Sarah B (Daughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been at The Willows for a while now she is very settled and gets on well with everyone. The staff are very caring. Lots of activities go on there. I have found the communication between myself and the staff very good too.

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Review from M M (Sister of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my brother has only been in two care homes I cannot compare others. Having said that I am much happier with the care and staff at The Willows. He was previously in a care home in Stafford for two weeks respite care and I was not impressed with the place or the care he received there. Whilst at The
Willows my brother does seem happier and the staff generally do seem to care for the residents. The Willows feels very homely unlike the care home where he had his respite care.

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Review from Sue M (Sister of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at The Willows since October 2023 and compared to where she was before she is much happier. The staff are all lovely and caring and the activities that happen most days have helped bring her out of her shell. I know she looks forward to seeing one member of staff in particular!

Reply from Kerry Rotherham-bone, Manager at The Willows

Thank you for the lovely feedback; it's nice to hear that your sister has settled in so well and is happy to be here, thanks again.


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Review from Edna W (Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is just perfect, staff, food and cleanliness.

Reply from Kerry Rotherham-bone, Manager at The Willows

Thank you for your kind words happy to hear you are happy with the care and support Mum receives here at the willows.


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Review from Chris W (Son of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident for 12 months and is really happy and settled there. The staff are excellent and the management are always available and swift to respond to questions or issues. Regular trips out and about to the local shops and facilities are provided as well as in-house entertainment.
The atmosphere is relaxed but professional and I certainly feel that all staff see Mom as an individual and provide her with a high level of care.

Reply from Kerry Rotherham-bone, Manager at The Willows

Thank you for your lovely feedback, we are happy to hear that your sister is happy here.


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Review from Ben M (Son of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all very friendly and helpful. Residents bedroom is very bright and fresh. Communal areas are all very homely and well-kept. Gives the feeling of being someone's private home rather than a care facility.

Reply from Kerry Rotherham-bone, Manager at The Willows

Thank you for the great feedback; it's nice to hear you are happy with The Willows.


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Review from Geoff B (Cousin of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in permanent residence since March 2024.
I make frequent visits and find all the day staff to be friendly, efficient and very caring to the residents.
I have nothing but good feelings about The Willows.

Reply from Kerry Rotherham-bone, Manager at The Willows

We are pleased to here you are happy with the care and support your relatives receive here at The Willows.


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Review from Julie S (Daughter of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at The Willows since March of this year.
He is very settled there and is very well looked after by all of the staff.
I cannot find a negative thing to say about The Willows.
Staff are very kind and attentive to all of the residents.
And communications are good between
the care home and myself.
Food is very good and they have plenty to eat, three good meals a day plus snacks.
There is always water or squash available for them and plenty of hot drinks provided during the day.
Rooms are lovely and comfortable and very homely.
There are always plenty of fun activities.
Staff take residents out regularly to the shops and there is a nice garden space for residents to sit in when weather is good.
All of my dad's medications are taken care of so I don't have to worry about that either.
There is also a visiting chiropodist and hairdresser too.
I would recommend The Willows to anyone that is looking for a safe caring residential home for their loved ones.

Reply from Kerry Rotherham-bone, Manager at The Willows

Thank you very much for taking the time to write such a lovely review about the home.


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Review from Lisa D (Daughter of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant home. The staff goes above and beyond for all the residents. It feels like a family. They are happy to talk to you about the care your loved one is receiving and the residents aren't just a name, each member of staff seems to know them all.

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Review from T N (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We put both of our elderly parents in there in 2021. The fees were £3000 each for a four-week period. During that period over the next 3 years, they increased the fees to £4400, in the meantime building a brand new state-of-the-art twenty-something bedroomed building as an annexe to the care home. During
the stay they were continually losing clothes and other items telling us that shavers had been lost, but when we eventually moved my father out of the home he had four shavers in his belongings. We coped with these kinds of obstacles, but the real problem was when my mother passed away. The owner charged us £1500 for keeping two black bin liners in a room saying we should have removed them. No compassion, no text, call, or email to inform us. When we eventually got the black bags half the clothes in them were not hers. We have moved my father now and all I will say be careful, this is one greedy owner who does not have much compassion, if any at all for his clients.

Reply from Kerry Rotherham-bone, Manager at The Willows

We are sorry to hear you now feel this way and that any of the above concerns were not raised at the point your parents were in our care, I would also like to say that the content of this review is factually incorrect and an unfair reflection of the service we pride ourselves in providing.


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Review from Helen K (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was in The Willows for five weeks. She was bedbound and end-of-life. Her care was first-class, chatty, attentive staff, where nothing was too much for them and always very caring. When Mom couldn't get downstairs for the entertainment, it came to her in her room. Our experience at The Willows was
one of pleasure and ease and the fact she was safe.

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Review from Ian F (Nephew of Resident) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident of The Willows for approximately 12 months. He suffers from Alzheimer's disease but he is still in generally good physical health and he is mobile. The Willows has provided him with a comprehensive and pragmatic care package since I asked them to admit him. I always find
him smartly dressed and he has been served good food leading him to put on weight. The Willows is a clean and warm venue. Members of staff are always visible in the lounges and dining room, keeping an eye on the resident's health and safety. At Christmas, a very nice concert and buffet was arranged as well as a celebration Christmas Day lunch. My uncle has been provided with compassionate, patient and friendly care. His room is kept very clean and his laundry is done regularly. I have been contacted by the manager when safeguarding issues have arisen and been resolved. I am politely told when he needs new clothes or when extras like hairdressing and chiropody have to be paid for.

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Review from Rose B (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Without naming names, the entertainment manager is brilliant, very caring and keeps the home going. All the residents seem to love him, he goes out of his way to help. Think they need more cups of tea/coffee. Need someone at weekends to sit or talk to residents (not everyone has visitors). Need tea/coffee
machine for visitors.

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Review from Julie P (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows Care Home is an exceptional care home. Staff are all friendly and make all visitors very welcome, everywhere is lovely and clean and warm. Each resident has their own en-suite room, rooms are cosy and homely, there is a nice dining room and food is home-cooked and really nice. There're two
nice TV lounges so residents have a choice of which one they would like to sit in. Residents are well looked after and nothing is too much trouble. I would recommend The Willows to anyone who's looking for good care for their family.

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Review from John I (Son of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring staff. Originally my dad went in for respite care but now has become a permanent resident. His comments have been how homely it feels, comfortable, food is great and happy to be there.

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Review from G J (Son-in-law of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows accepted my mother-in-law with open arms and settled her in the setting making her feel accepted straight away. She was very happy with the staff as they showed dignity and respect towards her and made her stay comfortable. As a vegetarian, her dietary needs were met with delicious meals
daily. The staff showed such compassion for my mother-in-law and in her final days, the care was the best informing her family every step of the way. I cannot thank them enough.

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Review from L W (Granddaughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows staff and management were amazing from the beginning. The bedroom was beautiful with all safety and mobility aids in place. Special meals were made as my nan is a pescetarian. Variety of meals with assistance always at hand. The staff went above and beyond. Caring, friendly and empathetic
not only towards Nan but also family members. Plenty of activities during the day and a very homely feel. I can't thank them all enough.

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Review from Tina B (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t praise this place enough. Excellent manager and staff. They have gone above and beyond to help, support and care for my Mum and make her feel settled there. She is happier than anywhere else and feels at home and at ease with the staff. They have shown her care, dignity and a life worth living.
Thank you.

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Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for The Willows is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.485 for The Willows is calculated as follows: ( (129 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 202 Ratings = 4.485

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Kerry

Kerry Rotherham-Bone

Job Title: The willows Care Home Manager

Joined: 2012

Here at the Willows my team and I pride ourselves on the Warm and inviting Care home we have created.
My career in Care started over 17 years ago Where I began my path as a care assistant over the years I finally progressed to the position of the care home manager, the care sector has always been something I have a great passion for, with over 17 years experience and knowledge in this area I feel this is something that is reflected in the home we have created.


Working alongside me is my Deputy Manager Lisa Anson, Lisa has been with the team for over 4 years now, Lisa also has over 20 years of experience in the care sector which enables her to offer her vast amount of experience and knowledge within the home. she also has qualifications she has her level 4 in business & leadership in social care.


Kerry Rotherham-Bone
Qualifications
NVQ level 2&3 in health and social care
Higher Level 5 apprenticeship in Business and leadership in health and social care.


The Willows Care Home is a Friendly, warm and inviting Care Home located in Codsall a small quant village full of community spirit, surrounded by loads of great local amenities with a lot of community events which we as a home feel are important for us to be involved with.


The Willows Moto has been and always be This isn't just a Care home it is our Home.


Frequently Asked Questions about The Willows

What types of Care is The Willows registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Willows provide?

Own GP if required is an additional type of care provided.

How many Rooms does The Willows have?

There are 24 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Willows?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Willows to the centre of Wolverhampton?

4.1 mile(s) as the crow flies, distance by road may be significantly further.