The Willows

14 Wolverhampton Road, Codsall, Wolverhampton WV8 1PP
Submit a Review
9.5 39 Reviews
  • The Willows, Wolverhampton
Based conveniently close to Wolverhampton, in the village of Codsall, The Willows provides long-term care for up to 28 residents, who enjoy a personalised care service and 24-hour access to staff.

The Willows adheres to a policy of high care standards, together with a strong emphasis placed on hygiene, nutrition and independent living.

The premises has been purposely converted to suit the needs of older people and those who are frail, with easy parking access for visitors, lifts, assisted bathrooms and spacious lounge and dining areas.

Show The Willows on the Map

Care Provided by The Willows

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kerry Rotherham-Bone (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (24)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2001
    • Last Refurbishment: 2001
    • Number of floors: 2

Funding & Fees Guide for The Willows

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • All Fees are based on each individuals needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Willows Reviews (39)

Total of 39, showing 21-39
9.5

The Willows has a Review Score of 9.5 (9.485) out of 10, based on 17 reviews in the last 2 years. Over all time The Willows has 39 reviews.

Overall Experience

  • 29
  • 7
  • 2
  • 0
  • 1

Date Published

39
0
12
17
22

Review from Paul K (Son of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of The Willows Care Home since August 2014 and has been in the care of Friendly Care and the owner since he took it over. The Home is always clean and tidy and the Care Staff go out of their way to ensure the residents are treated with respect and kindness. During the COVID-19
outbreak, the management of the home have worked tirelessly with their staff to continue to provide an excellent and a safe environment for their residents and acted well before Government guidance to restrict visitors, so ensuring the Home has remained COVID-19 free.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anji S (Daughter of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows is a comfortable, clean and homely place. The staff are caring, friendly and helpful. The housekeeping is excellent and meals are good, with lots of choice and personal preferences catered for, for example, a bacon sandwich at breakfast in addition to a cereal of choice. The staff overcome
and accommodate any problems with a smile. Their strategy during the Covid-19 crisis has been excellent. I am able to speak to Dad whenever I phone, they have kept everyone safe and free of the virus and entertained as well. A big "thank you" to everyone for looking after Dad so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith A (Nephew of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We can’t fault the care and support they give to anyone who comes to The Willows. The staff are dedicated, polite and always ready to help. They are always smiling and happy. The food is excellent. We would recommend the place to anyone. We couldn't thank them enough for the care they give to our aunt.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne R (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been more than happy with the care received during the 12-months my dad has been in The Willows.
The staff are professional, caring, attentive and friendly. All staff are approachable and communication is clear about my dad's care plan.
The home is welcoming and clean. The laundry is maintained
to a high standard.
All residents appear to be happy and comfortable. My dad informs me that the food is good and I have seen for myself it looks good.
It is good to see an Activities Co-ordinator in place again. Activities are so important for the residents and to be given the choice of activities to take part in. Occasionally, outside entertainers visit and that always appears to be successful and enjoyed by all.


Overall, a great home for loved ones to be cared for in a safe environment.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne W (Daughter of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows is a comfortable, friendly and social care home for residents and visitors alike. All staff members are approachable, attentive and professional, providing an excellent level of care for residents. Under the recent Covid 19 restrictions, they have gone the extra mile in protecting everyone
and making sure they can communicate with their loved ones whilst maintaining their excellent standards and creating a calm happy environment. Thank you all so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deb F (Friend of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows has provided a safe, comfortable, caring environment for my friend who has dementia for the last 12 months. The staff always endeavour to care for the residents with dignity and respect. It's a happy environment for the residents to enjoy and even when residents can be difficult the utmost
care is given to help reach a happy medium in any situation. The staff are friendly and helpful to visitors answering any questions you may have and if they don't have an answer will always do their best to find out for you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter S (Son of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, 95, is a resident at The Willows. As I live abroad, it is comforting to know that my mother is in a safe, clean and well-managed environment. I can always receive a status and any ongoing issues from the care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nik B (Husband of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that is provided. The staff are very friendly, and the overall atmosphere at The Willows; is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan K (Son of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I hope that all the staff are keeping well. You are all doing a job that a lot of us would fail at. Many thanks to all of you for your dedication and hard work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean home. Friendly staff, plenty of activities for residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T C (Son of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel it meets all my mom's requirements.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, I am very happy with the care that my mother receives. She seems very settled and content. She enjoys the food and really likes the entertainment provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N K (Son of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited several care homes, it is clear that each has its own atmosphere and The Willows is relaxed and friendly, but one gets the impression that the carers have things very much in hand. It is very rare that I am not greeted with a smile by all staff - they seem to be genuinely pleasant and
friendly with the residents, something which is essential but can't necessarily be taken for granted. The Willows takes responsibility for all aspects of the life of the residents. Management is always accessible and one feels that they will always take time to help relatives and visitors through a process which can be very difficult. I am extremely impressed by the care offered to my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, homely place. Staff very caring. Always polite, helpful. From the day my Mum moved in, couldn't have had better care. The manager always polite and has a good team of staff. Mum is happy and content and I feel she is in a safe, caring environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James K (Grandson of Resident) published on 4 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Grandmother has been living at The Willows for just over a year now. Despite her nervousness and unwillingness to go into a residential care setting the staff here have made her feel so welcome.
She settled in very quickly and now she wouldn't want to be anywhere else. The manager and deputy go
above and beyond for not only my grandmother but all the residents. Anything we ask of them is done quickly and professionally.
The level of service and attention to detail is second to none, my grandmother is able to live her latter years in safety and comfort.
The staff are always on hand to support her despite the demands of their job.
I couldn't recommend this home highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet S (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here two months. This has been a huge upheaval in lifestyle for her which has been very unsettling. The staff have been very supportive in helping her adjust. The manager has come up with a number of suggestions to help her integrate, e.g. a better wheelchair. The home is very focussed
in on activities, keeping the mind and body wellbeing at the forefront. The home is a very happy and friendly place to be. My experience of this home is nothing but positive. Staff, from carers to maintenance respond promptly and professionally. Great value for money and would recommend to anyone needing social care for family members.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very comfortable and happy here. It has a very welcoming, friendly and relaxed atmosphere. Rooms are very comfortable, kept tidy and clean, as is his laundry.
Lounges are clean, comfortable and inviting.
Care is excellent, with staff having good knowledge of residents different personalities
and needs. Any concerns are quickly addressed so that residents feel valued, safe and are treated with dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet T (Wife of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class, beyond my expectations, staff and management treat all with great love and respect very good care home would recommend to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John R (Son of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been resident at The Willows care home for nearly three years during that time he has been looked after very well and he has flourished in this period. He is 97 years old and needs attention, and the staff always provide an excellent level of care and attention. His room is always clean
and tidy and his clothes are laundered to a high level. Should there be any problems, I am advised immediately. The meals are very good and the dining area is always very clean and tidy. The outside gardens are kept very well and the residents are encouraged to spend time there. Activities are provided as well as occasional outside trips. It is a small care home with the emphasis on being a home not an institution. I know the staff do a very good job and I have every confidence in him being well cared for, he does get very good value for money.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for The Willows is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.485 for The Willows is calculated as follows: ( (129 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 202 Ratings = 4.485

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Kerry

Kerry Rotherham-Bone

Job Title: The willows Care Home Manager

Joined: 2012

Here at the Willows my team and I pride ourselves on the Warm and inviting Care home we have created.
My career in Care started over 17 years ago Where I began my path as a care assistant over the years I finally progressed to the position of the care home manager, the care sector has always been something I have a great passion for, with over 17 years experience and knowledge in this area I feel this is something that is reflected in the home we have created.


Working alongside me is my Deputy Manager Lisa Anson, Lisa has been with the team for over 4 years now, Lisa also has over 20 years of experience in the care sector which enables her to offer her vast amount of experience and knowledge within the home. she also has qualifications she has her level 4 in business & leadership in social care.


Kerry Rotherham-Bone
Qualifications
NVQ level 2&3 in health and social care
Higher Level 5 apprenticeship in Business and leadership in health and social care.


The Willows Care Home is a Friendly, warm and inviting Care Home located in Codsall a small quant village full of community spirit, surrounded by loads of great local amenities with a lot of community events which we as a home feel are important for us to be involved with.


The Willows Moto has been and always be This isn't just a Care home it is our Home.