Chiltern Rest Home

23 Kingsfield Oval, Basford, Stoke-on-Trent ST4 6HN
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9.4 16 Reviews
  • Chiltern Rest Home, Stoke-on-Trent
Chiltern Retirement Home, specialises in providing affordable care without compromising standards. The home is sited in Basford, a quiet, tree lined residential area of Stoke-on-Trent.

Chiltern retains a very traditional, homely feel and is a large converted Victorian house with many period features that provide a great atmosphere. The 19 bedrooms are tastefully decorated and well appointed without having the sterile corporate feel of modern, purpose-built care homes.

The home is withing easy walking distance of local shops, a public house and a theatre and entertainment and activities are always provided in-house.

The staff members are chosen for their caring nature as well as their excellent qualifications so residents families can rest assured their loved one will enjoy a comfortable, safe and secure life here.

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Care Provided by Chiltern Rest Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 23 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kerry Swaby (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Chiltern Rest Home Reviews (16)

9.4

Chiltern Rest Home has a Review Score of 9.4 (9.411) out of 10, based on 7 reviews in the last 2 years. Over all time Chiltern Rest Home has 16 reviews.

Overall Experience

  • 12
  • 4
  • 0
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Date Published

16
0
7
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9

Review from L S (Resident) assisted by family/friend published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Chiltern Home for a few months. I have been treated well and would like to thank the staff for all their help.

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Review from J G (Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great management and environment with good facilities, like the food and the care. I like and am very happy being in Chiltern Retirement Home.

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Review from M S (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, he is well looked after.

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Review from I N (Son of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been in care here now since last year. I can not fault any of the care. My Father is brighter and more alert. Any problems with him were informed straight away. Care has been excellent!

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Review from P P (Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this place excellent, with great food, lovely staff, and very good management. I like being here at Chiltern Rest Home it feels like my own home.

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Review from P P (Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to be here, an excellent place to spend my retirement life. Good management, friendly staff, excellent, overall it's a good place to be.

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Review from P O (Son of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for a greater care home to be looking after my Mother, the care is excellent and the staff are kind, caring, and professional. Every care home should be as good as this one, in my opinion, the gold standard of caring.

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Review from J P (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Chiltern for a short period of time before she passed away, during that time she was very happy. It is a beautiful home, always kept spotlessly clean and all the rooms I have seen are lovely. All the staff are excellent, caring for the residents in a loving, friendly and dignified
manner. The homemade food always looked and smelled wonderful. I cannot praise all aspects of this lovely home enough! I just wish my mum had been there longer, so she could enjoy it more. All the staff are a great credit to their profession and brilliant management.

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Review from D M (Friend of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home. Very nice staff.

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Review from Winifred S (Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is excellent and management very good.

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Review from Gillian L (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and knowledgeable.
The care home has a peaceful atmosphere.
Residents treated with care.
Communication with family is always professionally handled.

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Review from Nat H (Daughter of Resident) published on 17 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at this home for 5 years. Putting a loved one into a home is always a traumatic thing but my family and I have never looked back since my Mum joined this lovely home. She is well looked after and Staff are very attentive to her needs, particularly at spotting when she is presenting
unwell. Mum is happy, content and enjoys living at the home. The home have activities during the week and my Mum particularly likes when the organist comes and she can join in singing. The home is very clean and homely, the food is excellent and I wouldn't have her living anywhere else. Many thanks to all the Staff at Chiltern.

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Review from Margaret J (Daughter of Resident) published on 17 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at the home for 7 years although she has dementia she often tells me how much she loves the home and the carers, the carers are there because they love their job not because it is a job they are very understanding about the problem most of the residents have. The home is very clean and
the meals are all homemade although mum isn't a very good eater they can always accommodate and give mum something which she likes. They always have some activity on which helps them to use their brains plenty of books and an organist comes in and plays all the old songs that old people like. I think the home is a lovely place most people have their own rooms with en suite facilities a lot on the ground floor some upstairs which there is a lift or you can use the stairs

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Review from Mark H (Son of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that my mum receives excellent care at Chilton. The staff are very caring and attentive to her needs they keep myself and my sister fully informed about her care and well being.
We are both very pleased with the care she receives.

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Review from Carl L (Grandson of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan resided here for a while, it was clean and tidy. The staff were courteous and welcoming. Having seen numerous homes over the past few years, we found Chiltern to be the most reassuring home for my nan.

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Review from G. R (Grandson of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you enter, there is a very homely feel. The staff are very welcoming and it is evident that they care about the residents. Staff are helpful and supportive and it is relaxing to be in a friendly and pleasant environment.

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Current Review Score: 9.4 (9.411)

Overview of Review Score

The Review Score of 9.4 (9.411) out of 10 for Chiltern Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for Chiltern Rest Home is calculated as follows: ( (63 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Chiltern Rest Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Chiltern Rest Home

What types of Care is Chiltern Rest Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chiltern Rest Home provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Chiltern Rest Home have?

There are 19 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Chiltern Rest Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Chiltern Rest Home to the centre of Stoke-on-Trent?

1.7 mile(s) as the crow flies, distance by road may be significantly further.