Claybourne

Turnhurst Road, Chell, Stoke-on-Trent ST6 6LA
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10 64 Reviews
  • Claybourne, Stoke-on-Trent
Located in Stoke-on-Trent MHA Claybourne provide residential and dementia care for 46 residents. The care home owes its thoughtful design to the vision of Tom Kitwood, a world-renowned dementia expert. His innovative approach shaped the layout, ensuring spacious, open areas that promote community while maintaining privacy and security.

'Oatcake Wednesday' is a beloved tradition, with chefs preparing freshly baked Staffordshire oatcakes, often topped with cheese and crispy bacon, for residents and their families. This iconic dish is a highlight of the week, drawing visitors to the home. The food menus at Claybourne are designed to offer a nutritious and varied selection, shaped by the preferences of the residents, and regularly reviewed to ensure everyone’s tastes and needs are met, keeping families closely involved in the food experience.

The home is known for its seamless integration of innovative technologies designed to enhance the lives of residents and connect them with their families. From the Tiny Tablet to the Omi interactive table, these tools help break down the barriers dementia can create, offering residents a sense of purpose and fulfillment. Outside of technology, Claybourne is a hub of activity, with regular pony parties, reptile roadshows, and visits from farm animals that bring joy to residents and their families.

It's easy to understand why mealtimes are so important at Claybourne. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Claybourne provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential, or residential dementia care, the team at Claybourne are here to help.

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Care Provided by Claybourne

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (46)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Claybourne

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,312 – £1,485
  • (these prices are only a guideline, please contact Claybourne to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Residents Kitchenette
  • Wheelchair Access

Claybourne Reviews (64)

Total of 64, showing 1-20
10

Claybourne has a Review Score of 10 (9.957) out of 10, based on 25 reviews in the last 2 years. Over all time Claybourne has 64 reviews.

Overall Experience

  • 63
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Review from Sue S (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Claybourne is an outstanding home, the person- centred care is very obvious. The staff are approachable and listen to your comments and wishes. The home has an inclusive, community feel. Standards from furnishings to food are high, it is spotless and well maintained.
There are many enriching activities
on offer , from fellowship services, armchair exercises, music therapy. The activities coordinator is full of ideas for varied and interesting things for all to join in.
My dad recently celebrated a milestone birthday,we were given a room for family to spend the day with him and the home provided a fantastic buffet.
The staff all genuinely care about the residents well being and have become like extended family, nothing is too much trouble, they all have such a positive attitude.
It's an excellent, well managed, well staffed home from home, it's a big step to entrust your loved ones into residential care but it's been a great decision. I cannot thank the manager and her team enough.

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Review from Andy B (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A high standard of care for residents is being maintained at Claybourne, with relatives being informed and kept up to date with any issues or illnesses regarding their loved ones when this is required. Definitely one of the best care homes in the area.

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Review from Ray J (Husband of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care for the residents by all of the staff. I've found that the staff are very friendly and polite. The whole building is very clean and tidy, and well maintained. The gardens are well kept. The meals are of good quality, varied and nutritious. The care home is very well managed. Good regular
activities are provided which suit the residents.

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Review from Joanne C (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, with excellent friendly and caring staff, who are always happy to help and answer any questions we may have. You are treated like one of the family. I worked in a nursing home for 13 years, and qualified in dementia, this is by far a better home, higher standards and a place I know my
mum is happy, safe and well looked after.

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Review from Sue H (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic home, very welcoming. The staff are amazing and take time to get to know each resident individually, nothing is too much trouble. They all genuinely care for the residents and form great relationships with them. There are always varied activities to take part in such as chair Zumba and singing.
The gardens were a bonus as my mum loved to potter in her well kept garden. The garden at Claybourne is so special and attracts much wildlife too. The residents are able to make their own choices where to explore in a safe environment from several avenues each with their own lounge where they can stop off for a cup of tea along the way and are made to feel welcome. I am truly grateful for all the help and support and would not hesitate to recommend Claybourne.

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Review from Andrea m (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so settled and happy here. I visit every week and it's nice to see mum happy and looking well and the staff are always laughing with mum. The staff will also tell me any activities mum has done in the week and the Christmas family afternoon with the singer was lovely. Well done to all the
staff including the kitchen staff for providing the buffet was a lovely afternoon.

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Review from Deirdre W (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Claybourne has been home to my mother for eight years. She has bonded with members of staff. She also receives music therapy which has made a difference. I am made welcome when I visit. Mum's needs are met and she is treated with care and empathy.

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Review from Ann L (Wife of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk through the door, there is the sound of music giving a very calming atmosphere or sometimes a lively atmosphere to join in with the songs being played.
The staff are all lovely and caring, they have got to know my husband over the three months he has been attending on 2 days a week.
They understand his foibles and are able to cajole him along.
My husband enjoys joining in with the activities particularly the music and dancing. He also loves the freedom and space where he can wander around the various areas within the building. I'm sure he will enjoy the extra space outside when the weather gets better. I feel very relaxed taking him to Claybourne and he is always eager to get out of bed if he knows that's where he is going for the day.
He likes the food on offer and will eat more variety there than he does at home.
I really can't praise the accommodation and staff enough.

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Review from C B (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a huge relief for us to know that mum is safe and well cared for at Claybourne. The staff are always so patient, understanding and caring and the manager is excellent. Although mum is unable to walk around the grounds, she loves to see the beautiful garden and trees. The Fellowship and Sunday
services are also very important to her and there are other activities available to join in too. There is a good and varied selection of meals on offer.

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Review from Beverley C (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home had a festive feel all Christmas with activities everyday. The staff all went out of their way to ensure that all the residents had a fabulous time. The food was amazing and my mum very much appreciated everyone's efforts, mum especially enjoyed the church services and hymn singing and she
was really grateful to be taken out Christmas shopping. One staff member in particular even helped mum wrap her presents and wrote the gift tags.
I looked at many care homes for mum before I found Claybourne and none came anywhere near to providing the care and support that this home gives. Thank you.

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Review from H N (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for 18 months. Having viewed many homes, this was the only one we were confident would be right for mum. It is a warm family environment - the staff are very caring and confident with the residents. Dementia is a cruel affliction and the residents couldn't be looked after better.
By having visiting doctors rounds, dentist visits and chiropody the residents are able to be looked after without having to go into unfamiliar surgeries etc which can be frightening.
Always kept updated with reference to health issues and the manager is very proactive not hidden away in an office like many establishments.
Fully recommend.

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Review from Angela H (Daughter-in-law of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has stayed at Claybourne for 3 weeks respite, along with her dog. The staff are all lovely and caring, the place is spotless and the food fantastic. Various daily activities to keep the mind and body active as well as well maintained grounds to enjoy.
Mum has really enjoyed her stay.

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Review from Lorraine B (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always loving and caring towards my mum, and this means a lot to me as my mum cannot speak due to a stroke, but they always manager to communicate with her. Also, the home manager and all the management team are always there to help me, whether it's words of encouragement or anything else
I need for my mum, not forgetting the cooks in the kitchen who will prepare anything my mum wants, and the cleaning team who do her laundry and keep her room nice.

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Review from J B (Friend of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Usually visit residents once a week and am always impressed with the state of the rooms, also the loving attitude of the staff towards the residents, the management is usually available if there is a problem. I know that our friend although 97 years old is happy and contented and never has a negative
word to say about anything. My wife and I have visited our friend from the time she arrived at the home and we can tell how well she is being looked after.

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Review from K B (Friend of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been visiting a resident usually on a twice-weekly basis for 7 years never had problems entering the building always been impressed by the staff and management their approachability and their care for the residents. Also the cleanliness of the dining room, the reception area, and our friend's bedroom.
All the needs ie food always an alternative available, medication administered, and various forms of entertainment available. Weather permitting the grounds are kept in good condition so that residents are able to walk around or sit in them. I have always been impressed with everything on my visits and have recommended the home to other people.

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Review from L C (Daughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for 1 and a half years and now calls it her home. The care and compassion shown on a daily basis by all staff are exceptional, with all residents. Relations are kept fully informed about the well-being of their loved ones and concerns are listened to. Meals are varied and snacks
are available 24/7. The freedom to roam safely is wonderful. The home provides purpose and pleasure to those who are residents. 100% satisfied.

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Review from H T (Daughter of Resident) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has lived at Claybourne for 6 years and has always been cared for with the greatest respect and loving care. She has loved the garden, the Christian ethos, the activities, and the friendships with other residents. Relatives are always informed in a timely manner of any health-related issues.
I would have no hesitation in recommending Claybourne.

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Review from John W (Granddaughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, they do everything possible to make sure my great-grandmother is looked after and cared for, their attention to detail is next to none and the onsite amenities make the home great.

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Review from Jacqueline Ann H (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply outstanding! These are the words I would use to describe Claybourne. My dad has been a resident for just over 3 months and every day says that he says he feels like 'he's in heaven - but hasn't died!'
The team of support around him is quite simply phenomenal! They are so kind to him (and all
the other residents); they care of his physical and mental well-being. Every day varied activities are provided for residents to take part in if they wish. The food is top, top quality and Dad feels like he's living in 5-star luxury! The change in him since he's been at Claybourne is astonishing. Needless to say, my family are extremely happy with the care provided and would highly recommend this care provider.

Reply from Kerry Rafferty, Home Manager at Claybourne

Thank you for your kind words about the care and support Dad receives. Claybourne is a very special place with an amazing staff group who work tirelessly to provide the highest level of physical and psychological support as well as offering friendship, fun and laughter.


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Review from J H (Daughter of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Claybourne for over a year now. She is well looked after and has a good relationship with the hardworking staff. The freedom for the residents to venture outside, around the garden, (when this lovely British weather allows!) is a real bonus. The food is lovely. Activities
are varied and fun. Our family are happy that Mum's needs are being met, that she is safe, and cared for, and that we are welcomed with a smile when we visit.

Reply from Kerry Rafferty, Home Manager at Claybourne

Thank you for your kind words. Mum is such a valued member of our community and is a pleasure to have around with her charm, quick wit, and charisma. Mum inspires us every day to go above and beyond. I will pass on your kind words to the team.


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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Claybourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Claybourne is calculated as follows: ( (287 Excellents x 5) + (13 Goods x 4) ) ÷ 300 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Claybourne is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Frequently Asked Questions about Claybourne

What types of Care is Claybourne registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Claybourne provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Claybourne have?

There are 46 Single Rooms.

What are the Facilities & Services at Claybourne?

Close to Local shops, Near Public Transport, Wheelchair Access, Gardens & Residents Kitchenette are some of the Facilities & Services.

How far is Claybourne to the centre of Stoke-on-Trent?

3.8 mile(s) as the crow flies, distance by road may be significantly further.