Claybourne

Turnhurst Road, Chell, Stoke-on-Trent ST6 6LA
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10 64 Reviews
  • Claybourne, Stoke-on-Trent
Located in Stoke-on-Trent MHA Claybourne provide residential and dementia care for 46 residents. The care home owes its thoughtful design to the vision of Tom Kitwood, a world-renowned dementia expert. His innovative approach shaped the layout, ensuring spacious, open areas that promote community while maintaining privacy and security.

'Oatcake Wednesday' is a beloved tradition, with chefs preparing freshly baked Staffordshire oatcakes, often topped with cheese and crispy bacon, for residents and their families. This iconic dish is a highlight of the week, drawing visitors to the home. The food menus at Claybourne are designed to offer a nutritious and varied selection, shaped by the preferences of the residents, and regularly reviewed to ensure everyone’s tastes and needs are met, keeping families closely involved in the food experience.

The home is known for its seamless integration of innovative technologies designed to enhance the lives of residents and connect them with their families. From the Tiny Tablet to the Omi interactive table, these tools help break down the barriers dementia can create, offering residents a sense of purpose and fulfillment. Outside of technology, Claybourne is a hub of activity, with regular pony parties, reptile roadshows, and visits from farm animals that bring joy to residents and their families.

It's easy to understand why mealtimes are so important at Claybourne. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Claybourne provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential, or residential dementia care, the team at Claybourne are here to help.

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Care Provided by Claybourne

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (46)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Claybourne

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,312 – £1,485
  • (these prices are only a guideline, please contact Claybourne to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Residents Kitchenette
  • Wheelchair Access

Claybourne Reviews (64)

Total of 64, showing 41-60
10

Claybourne has a Review Score of 10 (9.957) out of 10, based on 25 reviews in the last 2 years. Over all time Claybourne has 64 reviews.

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Review from Helen S (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents (both in their nineties) have been residents at Claybourne for over 18 months and I feel very blessed to have found such a wonderful caring place for them to live, particularly as my father has end-stage dementia. The atmosphere at Claybourne is calm, welcoming and friendly. I love visiting
and joining in some of the activities and outings when able to do so. The staff are wonderful and nothing seems too much trouble. If I ever need this sort of care in later life, I would have no hesitation about becoming a resident in Claybourne.

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Review from R C (Son-in-law of Resident) published on 9 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident for approx 12 months and is very happy there. The access to the garden is a great bonus as she has always been a keen gardener. The staff are extremely caring, friendly and professional.

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Review from A B (Daughter of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Claybourne is a very happy home. It’s a joy to know that mum is cared for by the highest quality of support, where the hard work and professional approach allows all staff to take onboard their full responsibilities. Claybourne is a strong and confident place. They have crafted their values, where they
exude fun and celebrate the qualities of life. Which is all sensitively balanced alongside creating a healthy, safe and secure place. The staff’s pride, which runs through the organisation, is due to one member of staffs strong and empowering leadership. Mum can be who she is, alongside who sometimes she thinks she is, because the staff care and have given time to get to know and embrace mum’s world. The building and it’s relationship to the grounds is wonderful. It means mum can walk freely, inside and outside in the gardens safely and securely. This gives her a sense of freedom that she has loved since her childhood in the Scottish mountains. I’m sure she’s 10 years younger since being in Claybourne.

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Review from Lesley B (Daughter of Resident) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Difficult to put into words just how impressed we are with Claybourne. It seems that, without exception, every staff member demonstrates genuine love for each of the residents. The home manager is quite literally, outstanding. Her proactive approach, lightheartedness, concern, approachability and the
visible fondness and support she has for her staff highlights the very reasons why Claybourne stands out so much. The same is true for her deputies and assistants, the care staff, the housekeepers, the kitchen staff and all volunteers. The quality of care throughout the home is overwhelming, as is the food, the cleanliness, the warmth (spiritually and physically) and the clever choice of activities. The passion by everyone to continually find ways to optimise the well-being of each resident is incredible. My mum has been a resident here for three months and although we long for her to be with us always, we know how lucky we are that she’s able to be part of this wonderful, loving and caring family.

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Review from Geoff H (Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living at Claybourne.

Reply from Kerry Rafferty, Home Manager at Claybourne

Thank you for completing a review. I am so pleased you are happy at Claybourne.


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Review from Anne M (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident at Claybourne for around twenty-one months. During that time, we found all of the staff to be very caring, compassionate and thoughtful, especially so in the last couple of weeks before she passed away.
Not only did they care for mum with dignity and respect they also looked
after us with an endless supply of tea and coffee and they were always there with a shoulder to cry on.
Our overall experience has been nothing but good and we would gladly recommend Claybourne to anyone else.

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Review from Gail B (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Claybourne for 2 weeks and has settled in really well with the help of staff with their care, kindness and patience. I'm confident leaving her in safe hands.

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Review from Betty H (Daughter of Resident) published on 27 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Claybourne for the past 6 years and I have never had cause to complain about any element of his care. He is well looked after in all respects and is treated like a member of the family. The home really is a 'home from home' with both his physical and spiritual needs fully met.
His health is monitored on a daily basis and every effort is made to ensure that he is happy, his mind is stimulated and that he is talked to with kindness, understanding and with a genuine interest in what he is saying.


There are excellent systems in place to ensure the efficient running of Claybourne and the home manager and all staff are welcoming when I visit and are always approachable regarding all aspects of my father's care.


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Review from W B (Son of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mother-in-laws birthday when we arrived. They had organised a tea dance and a cake was made especially for my mother in law, she was made to feel very special by all the staff. She enjoyed having a dance which she hadn't done in years, it was a lovely day. She was even presented with a birthday
present from the staff, she really felt special and loved by everyone. I cannot thank the staff enough, the family enjoyed the day as well. Thank you.

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Review from Andrew T (Son of Resident) published on 4 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's now been at Claybourne for 1 year and soon settled in after initial anxiety at leaving her familiar surroundings.
She'd previously lived alone in a bungalow, lacking mobility and enduring the onset of Alzheimer's with no day-to-day company or mental stimulation.
Her physical well-being was
also at risk.
At Claybourne she is safe. She is well looked after by a team of friendly and professional carers, clearly enjoying the attention she receives.
There are plenty of activities that she can participate in, and the home provides a wide choice of nourishing meals.
Claybourne is of excellent design, is sensitively and effectively managed, and is maintained to high levels of cleanliness and security. The gardens are a delight and easily accessible for the short walks that Mum thoroughly enjoys.
I consider myself fortunate that Mum is at Claybourne. To know that she receives such dignified and compassionate 24-hour care is settling for me and allows me to spend quality time with her.

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Review from Josephine H (Daughter-in-law of Resident) published on 3 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was a resident at Claybourne for a number of years before passing away this month. The home was his home, the staff our extended family and when my father-in-law moved into Claybourne he regained a vitality. The care was exceptional, the activities were always stimulating, the food
was of the highest standard, the gardens were lovely to walk in and the home was always clean and everything well maintained. As a family, we could not fault Claybourne or any of its staff and would recommend it to anyone considering a home for their relatives.

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Review from P A (Daughter of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I initially visited Claybourne with a view to my mother becoming a resident there I was immediately met by a warm and friendly atmosphere. I Felt very lucky when my mother was offered a place and now five years later, my opinion, remains the same. All management and staff are very approachable
and residents are always treated with respect and compassion. The various activities on offer ensure that residents are kept motivated and that they remain alert and active for as long as possible. There is a choice of freshly prepared nutritious food and special diets are catered for. Resident's pastoral needs and faiths are met by regular fellowship services with their own MHA Chaplain. At Claybourne, body mind and soul are all nurtured.

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Review from Andrew G (Relative of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first contact, Claybourne was welcoming, friendly and efficient. The general atmosphere of the home is relaxed and caring. The staff are dedicated and kind and do all they can to provide a safe, secure and stimulating environment. There is a varied programme of activities, including a number
with an explicit Christian character. The home is excellent at keeping us up to date with any health changes or developments and, as relatives, we always feel welcome.

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Review from Ken H (Son of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home that is well maintained and looked after. Every aspect of the home is exceptional from the care staff, food and cleanliness. Senior management is very approachable and if there are any problems they are soon sorted. There are always plenty of activities for the residents and church
services are held on a regular basis. I was particularly impressed with the well laid out and maintained gardens.

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Review from J S (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother moved into Claybourne the manager told us that their own aim was to offer a 'home for life'. We were fortunate to experience this.
Eighteen months after arrival Mum had a severe stroke. When after 6 weeks in hospital she had made no progress and was unable to swallow, Claybourne arranged
for her to go back there for end of life care.
She spent just over two weeks being looked after by her usual carers, under the care of the GP and with district nurses on hand when necessary.
The chaplain visited and read to mum as well as talking to me.
I was looked after in a gentle and unobtrusive way with cups of tea and sandwiches whenever needed. Mum was afforded love, respect and dignity.

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Review from Paula P (Friend of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a truly beautiful place to visit residents in. From the initial phone call through to being met by delightful men on the carpark- all most welcoming. The manager and the chaplain all made the visit lovely. The care staff were happy and welcoming and at great ease with all the residents. We truly
loved the environment. Well done everyone for creating such a beautiful environment.

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Review from J H (Sister of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will rate 5 star home, top class.

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Review from Angela (Daughter of Resident) published on 13 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Claybourne for the final two years of her life and we felt she was very well cared for there, with genuine love and affection. We (her daughters and families) were always made to feel very welcome by all the staff when we visited Mum, no matter when we called in. We always felt kept up
to date and informed of Mum's condition and this was very important to us, as her dementia meant that she couldn't keep us informed herself. The design of the home and the range of activities really seemed to enhance Mum's quality of life while she was there. At the end of Mum's life, my sisters and I were able to be with Mum, and the staff at the home were attentive and caring towards both Mum and towards us, without being intrusive, throughout her final day. We could not fault the care that Mum had at the end of her life, and we felt very well supported by the staff at this sad time. So glad someone recommended MHA to us when we needed a dementia home for Mum.

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Review from Sue G (Daughter of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Claybourne. Mum is being cared for in a wonderful environment where there are many activities to help stimulate the residents. It is always a pleasure to visit.

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Review from Zoe Marie G (Daughter of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home, we feel really blessed and very grateful that our mum is happy, therefore we are happy. Professional and compassionate staff.

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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Claybourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Claybourne is calculated as follows: ( (287 Excellents x 5) + (13 Goods x 4) ) ÷ 300 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Claybourne is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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