Goldendale House

45 Plex Street, Tunstall, Stoke-on-Trent ST6 5JQ
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9.7 15 Reviews
  • Goldendale House, Stoke-on-Trent
Goldendale House Care Home, based in Tunstall (Stoke on Trent), offers residential care, dementia care, nursing care, day care and respite care for adults over 50 years.

The modern, spacious and welcoming residential care home features 42 tastefully decorated and comfortable en-suite bedrooms and spacious communal areas. The Goldendale House team of care professionals takes great pride in creating a calm and compassionate environment which puts resident care at the centre of all things.

A Care Concepts Care home, Goldendale House champions high-quality, person-centred care and quality of life. This includes putting each and every resident's dignity, independence, choice and individuality first, empowering them to look towards the future with optimism and happiness.

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Care Provided by Goldendale House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jane Mansell (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (38)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 4

Funding & Fees Guide for Goldendale House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On road parking


Goldendale House Reviews (15)

9.7

Goldendale House has a Review Score of 9.7 (9.727) out of 10, based on 9 reviews in the last 2 years. Over all time Goldendale House has 15 reviews.

Overall Experience

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Review from Martin F (Son of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for in the nursing wing of the home during what turned out to be the last 4 weeks of his life. Throughout this time he received exemplary care. Every member of staff treated him with respect and dignity, listening to and seeking to meet his physical and often his emotional needs.
His room was maintained to a good standard and the staff enabled him to incorporate personal items to make it feel more like home.
I would wholly recommend Goldendale.

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Review from Critchley K (Daughter of Resident) published on 17 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely dad received the most excellent care whilst he resided in Goldendale Home for almost five years. Our mum had peace of mind knowing that Dad was safe and well cared for. I remember when a resident sadly passed away and one of the lovely care staff said, "they are like our family it's so sad
when they pass away." What a lovely thing to say, for me it summed up Goldendale, friendly wonderful, caring staff who enjoyed what can be a challenging but rewarding job. They knew the family by name and always welcomed us into the home. Dad had Alzheimer's and we know he didn't always want to be washed or get dressed and might swing his arms around as if to say leave me alone. How brilliantly the staff managed this and provided exceptional care. As a family we would not hesitate to recommend this lovely home to someone for their loved one's care. Sadly our dad passed away recently but was surrounded by wonderful, caring people. Thank you to the Goldendale family.

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Review from A B (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in this care home they are fantastic nothing is too much trouble for staff.
The staff always make us welcome.
My mum is always very clean, well fed and looked after to the highest standard her room is spotless too I cannot recommend Goldendale enough it's a pleasure to know everyone there
the residents are amazing.

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Review from N M (Son of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Goldendale House for nearly two years. In that time she was looked after and respected by the staff. Any issues with Mum's health or care were reported to me immediately. The last few months of Mum's life became more demanding, but the staff were there for her. I had 100% trust
in the staff and home manager.

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Review from T H (Niece of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was made to feel welcome from the very first day. It is a bright and welcoming home where he feels safe and cared for. The staff are always cheerful and helpful and take time to get to know the residents. It has taken a weight off my mind knowing that he is well looked after.

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Review from Ian B (Son of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Goldendale House is a great care home for both Mum and Dad. They are caring and genuinely 'bothered' about the well-being of the people in their care. The medical care and food are very good and the communication is excellent. The staff are lovely and very compassionate.
For the extra star, Goldendale
need someone to fill the activities position and ensure the residents get fresh air when possible in the rear yard.
Great care though!

Reply from Brett Rutter, coordinator at Goldendale House

Thank you for your review, Goldendale House has filled the position for activities, we do ensure that residents use the exteral areas as much as possible weather depending and if they choose to do so.


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Review from Lynn L (Daughter-in-law of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has resided at Goldendale House Care Home now since September 2021, I have nothing but high praise for the management team and all staff at the home. My father-in-law feels safe and is happy, we never say when we are visiting, staff are always polite and have time for family members,
he always appears well groomed with clean clothes and comfortable.
100% happy with the service.
Thank you Goldendale House.

Reply from Jane Mansell, Manager at Goldendale House

Thank you so much. We are grateful for your kind words, I will share this with the team.


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Review from L M (Daughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since August 2021. I cannot fault the care home or the staff. Nothing is too much trouble for them and the care that my mum gets is brilliant. I would recommend the care home to anyone

Reply from Jane Mansell, Manager at Goldendale House

Thank you for your positive feedback and the opportunity you have given us to look after your mum. Your positive and warm comments are much appreciated and we will ensure that your comments are shared with our team at Goldendale.


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Review from Phil T (Son of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldendale House is a wonderful care home. The staff are warm and friendly and go above and beyond to make sure my Dad is well cared for.
I’m always kept well informed of his health and if Dad is ever unwell, the staff let me know immediately, which is very reassuring. They also let me know of activities
and events he takes part in.
Whenever I see Dad, he always has a smile on his face and he seems very happy. And that means the world to me.
I couldn’t wish for Dad to be in a better place. Thank you to all the amazing team at Goldendale.

Reply from Jane Mansell, Manager at Goldendale House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your father is receiving such great care at Goldendale House. The care and services we deliver as a team to our residents and their families are extremely important to us. I will pass on your kind comments to the whole team.


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Review from Clare R (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Goldendale in January 2017 from hospital for a 6-week review and remained until she sadly passed away on 15.1.21 whilst in their care. My mother received excellent care, was treated with dignity and compassion by all the wonderful staff. Over the last few weeks the care
my mother received from staff whilst sadly at end of life was above and beyond what was expected and as a family, we are eternally grateful for looking after our loved one so well.

Reply from Emma Rodgers, General Manager at Goldendale House

Thank you so much for your kind words. I am so sorry for your loss, it was a pleasure to care for your mother and I of course will pass your comments on to the team.


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Review from Michael M (Son of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldendale House is a modern and well set out care home with plenty of light and space. It is kept spotlessly clean throughout, with new en-suite bedrooms. It has a family atmosphere with all the staff being very friendly, informative and caring. We are kept well informed of anything to do with my Mum
and feel confident that she is being looked after properly.

Reply from Emma Rodger, General Manager at Goldendale House

Thank you so much for your lovely comments about Goldendale House I really appreciate your time taken to do this. I will ensure that they are relayed to my team.


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Review from A H (Grandson of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldendale is so caring with all the staff taking the time to get to know my Grandma in the short time she has been in there. Activities are regular and the photos on social media help us through this time where we can’t visit. They have even facilitated calls and are always willing to do this for us
despite there being a lot of us calling! Thank you!

Reply from Emma Rodger, General Manager at Goldendale House

Thank you so much for your lovely review and kind words, I will share them with the team as they will be delighted to receive such lovely feedback. It is an absolute pleasure to care for your grandma.


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Review from Ann B (Daughter of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

All the staff looked after my mother with great care and affection. We have not seen my mother since Lockdown in March, we didn’t come when visiting was allowed because, with the restrictions as we thought it would be too traumatic both for my mother and for us. She has dementia and struggles to recognise
us as her family. So we are very grateful for the staff and depend on them to keep her comfortable. We have regular updates and look forward to a better time when we can come to visit and just sit and hold her hand. Until then we put our trust in your dedicated staff.

Reply from Emma Rodger, General Manager at Goldendale House

Thank you so much for your kind words. I am so sorry that you have not taken the opportunity to visit in our safe pods as, despite the restrictions, many of our residents and relative have really enjoyed the safe visit. However, we fully understand individual circumstances and decisions and it is an absolute pleasure to care for your mother.


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Review from Kelly N (Daughter of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldendale care home is a lovely place the staff are really welcoming, we have had no worries about dad being in the home throughout this pandemic as we know he is looked after and cared for amazingly well, we can't thank the staff enough for helping us and dad through this terrible times. Thank you
again.

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Review from A P (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always spotlessly clean, fresh smelling, homely. Staff are caring, friendly and welcoming. Mum is very well fed and treated with care and compassion by all staff.

Reply from Jackie Campbell, General Manager at Goldendale House

Thank you for taking the time to submit your review of Goldendale House, it is a privilege to provide care and support for your mum. It will mean a great deal to our team to read your comments and I will ensure they are shared with everyone. Thank you for choosing Goldendale House.


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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Goldendale House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Goldendale House is calculated as follows: ( (88 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 104 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Goldendale House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (7)

Buster

Buster

Job Title: Chief Security Officer

Joined: 2021

Buster is a very much loved and well-known character at Goldendale house to all residents and families he is part of our family here. You may see Buster moving around the home greeting families at reception or lying in the lounge with residents.


Pet therapy in care homes can increase social interaction not just with the animals but also between other residents. It gives residents something to look forward to, comment on and discuss together in a way that often helps to break down barriers.


Interacting with pet animals can unlock hidden memories of cats, dogs and other creatures that may have been part of the lives of elderly residents in the past. Even when these former encounters can’t be put into words, their joy can often be seen in participants’ faces.


Jane

Jane Mansell

Job Title: Care Home Manager

Joined: 2021

Care Home Manager of Goldendale House.


Lisa

Lisa Edwards

Job Title: Clinical Lead

Joined: 2024

I am the Clinical Lead of Goldendale House


Mark

Mark Laight

Job Title: Regional Manager

Joined: 2022

I have worked in care since 1991 and I love working in the care sector because it is rewarding and is never the same every day. I receive job satisfaction, as I am able to make a positive impact on people’s lives and always seek to drive continuous improvement in any area of care that I have worked in.


Gary

Gary Scarlett

Job Title: Regional Maintenance Manager

Joined: 2021

Hi, my name is Gary and I am the Regional Maintenance Manager at Careconcepts LTD. The chance to have contact with the residents and the interaction is so great, when working at Careconcepts, no day is the same. It is also good to have residents ask me to deal with an issue within their room and have a little chat with them at the same time. I am enjoying working as part of such a diverse team and ensuring the presentation and safety of the home is paramount in my day-to-day responsibilities.


Lorna

Lorna Jones

Job Title: Chef

Joined: 2021

Chef at Goldendale House


Kelly

Kelly Nicklin

Job Title: Activity Organiser

Joined: 2021

Activity Organiser


Frequently Asked Questions about Goldendale House

What types of Care is Goldendale House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Goldendale House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Goldendale House have?

There are 38 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Goldendale House?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Goldendale House to the centre of Stoke-on-Trent?

3.1 mile(s) as the crow flies, distance by road may be significantly further.