The Limes

Glebedale Road, Fenton, Stoke-on-Trent ST4 3AP
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9.8 21 Reviews
  • The Limes, Stoke-on-Trent
The Limes is located in the Fenton area of Stoke-on-Trent and well-situated for access to local amenities and transport, supporting the independence of those with care needs while delivering a professional and tailored service.

The residence is ideal for people with mobility issues and also specialises in dementia care, being a pleasant environment that supports a relaxing lifestyle.

All carers are highly-trained and experienced in delivering services that respect the individual, having access to excellent care resources and expertise.

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Care Provided by The Limes

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Elizabeth Bond (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2022

Funding & Fees Guide for The Limes

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £700 – £850
    • Self-Funded Residential Dementia Care £725 – £850
    • Self-Funded Nursing Care £1,050 – £1,300
    • Self-Funded Nursing Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £735 – £800
    • RESPITE Self-Funded Residential Dementia Care £750 – £850
    • RESPITE Self-Funded Nursing Care £1,100 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,250 – £1,600
  • (these prices are only a guideline, please contact The Limes to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available on site.


The Limes Reviews (21)

Total of 21, showing 1-20
9.8

The Limes has a Review Score of 9.8 (9.839) out of 10, based on 15 reviews in the last 2 years. Over all time The Limes has 21 reviews.

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Review from Lesley S (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came into the home a few weeks ago and has settled in nicely. She has been helped by the staff to settle in with excellent care and dignity. She says she likes the staff, activities and food. The family are very pleased with the handover from the hospital and very pleased with the overall care.
A big thank you to everyone at the home.

Reply from Libby Bond, Manager at The Limes

Thank you for your lovely comments. It's good to hear that your Mum has settled in well to The Limes family, it can be an anxious time for all involved. I will pass your kind words onto the rest of The Limes team.


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Review from Paula B (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never had anything to do with care, my mum came into The Limes having been in hospital. For us as a family, it's been the best decision ever made. The management and the staff go above and beyond to care from having months of a very lovely and poorly mum over the last 6 weeks, we can now see
a massive change in our mum. She's happy, well looked after and most of all safe. Keep up the good work and thanks to you all.

Reply from Danni Bromley, Registered Manager at The Limes

Many thanks for taking the time to complete a review, We are extremely happy you can see the positive changes in your mum since coming to The Limes. I will pass on your wonderful comments to our staffing team.
Many thanks


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Review from S L (Sister of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my brother came here, he was the happiest he had been for a long time. The staff were so kind, nothing was too much trouble for them and the place is fantastic. Great atmosphere and the food is plentiful. Very cosy and happy. My number one choice.

Reply from Libby Bond, Registered Manager at The Limes

Thank you for your kind comments. I have recently taken over as manager and I will pass on your lovely comments to the Team.


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Review from Julie S (Respite Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in this home for nearly a week, what fantastic staff. Everyone goes above and beyond so my mum is now the mum I used to know thanks to everyone there. She settled really well. The Manager is a first-class lady. Nothing is too much trouble and treats everyone as her big family. 10/10
for everyone from the laundry lady who is so pleasant, to all the staff keep up the good work.

Reply from Danni Bromley, Registered Manager at The Limes

We are so happy that you are happy with the care that your mum is receiving, We will pass on your lovely comments to the staffing team.


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Review from A H (Daughter-in-law of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time this year my mother-in-law has used The Limes as respite care for a couple of weeks. We have been blown away by the kindness, level of care and friendliness of all the staff. She was made to feel welcome from the moment she walked in the door. She settled almost immediately which
is a testament to the care home. The Manager is amazing and always makes you feel like nothing is too much to ask. Thank you The Limes!

Reply from Danni Bromley, Registered Manager at The Limes

Thank very much for such wonderful feedback it is very much apricated. We do are upmost to make all residents and loved ones feel at ease when they come into The Limes. We look forward to your loved one returning to The Limes
We will pass on your lovely feed back to the staffing team


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Review from J A (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has advanced Alzheimer's and dementia and has been here since the 3rd October I can not fault the care my dad continues to have here. The manager is amazing and goes above and beyond to provide excellent care here. All the staff are brilliant, very friendly and caring and it's a comfort knowing
that my dad has such wonderful people looking after him.

Reply from Danni Bromley, Registered Manager at The Limes

Many thanks for your wonderful comments, we are so happy that you are pleased with the care that your loved one has received. We will pass on your lovely comments to the whole staff team.


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Review from D S (Granddaughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is a resident at The Limes. She is extremely well looked after. The staff are amazing and they take the time to get to know each resident personally. They noticed my grandmother wasn't herself and were quick to discover the cause and soon she was back to herself. They go above and beyond
and always keep us well-informed about everything. They are always friendly when we visit. My grandmother always has a cup of tea or a drink to hand and meal times are protected.

Reply from Danni Bromley, Registered Manager at The Limes

Many thanks for taking the time to complete a review and for your kind thoughts on the care that your grandmother receives at The Limes, I will pass on your lovely feedback to the team.
Kindest regards


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Review from M G (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager and her team enough!
My Dad has now been a family member of The Limes now 6 weeks or so. As a family we were in a very bad place constantly worrying about both our parents due to very little available help with care for my dad which was making us and our mum ill. Dad is
happy at The Limes and care is tailored to his needs and adapted to help.
My mum becomes part of The Limes family when she visits. I don’t know what we would have done without the help of this amazing team of people.

Reply from Danni Bromley, Registered Manager at The Limes

Many thanks for taking the time to complete the review, it means the world to the team that you think so highly of the home and the team. We will pass on your lovely comments.
Kindest regards


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Review from Angela S (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Limes is fantastic. My father has recently become a resident here. From the moment of first contact, every member of staff made us as a family feel at ease. It is a very difficult time for families making this decision and transition for a loved one. The staff and residents of The Limes now feel
like an extended family in just a few weeks. The facilities are lovely. The home is extremely clean and my father says that the food is lovely. The activities are chosen by the residents. My dad loves the one-to-one care that he gets, and also likes the fact that the staff value his opinions.
100% praise to all of the staff.
The warm, welcome greetings from the residents when any visitors come, speaks volumes for the home rather than any review that could be left.

Reply from Danni Bromley, Registered Manager at The Limes

We are so happy that your dad has settled into into The Limes, we are extremely pleased to have families in the home joining in with events and activities.
Many thanks for your wonderful comments regarding the team and the care and support your dad receives.
Kindest regards.


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Review from Jackie A (Daughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at The Limes for over three years. During that time I feel that his health and wellbeing has always been a priority of the caring staff. The staff are always respectful, friendly and approachable. I'm kept well informed and encouraged to be open and honest if I have any concerns.
Regardless of when I visit The Limes, it always feels fresh and clean and my Dad's appearance reflects the care and attention shown to him. I wouldn't hesitate to recommend The Limes to anyone looking to find a caring and safe environment for their loved one.

Reply from Danni Bromley, Registered Manager at The Limes

Many thanks for taking the time to review your thoughts on the care received by your dad at The Limes. We will pass on all your lovely compliments to the team.
Kindest regards.


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Review from Diane F (Daughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Limes in Fenton for a few years now. It was an extremely difficult decision to place her into care at the time but we had to do what was best for her situation. Since being at The Limes my mother has received the utmost high standard of care and consideration that
we could only have wished for. Even during the pandemic the staff were very attentive and kept us fully up to date. The rooms are very clean and airy and the home is well kept. We have regular updates via telephone calls or the closed social media page which advises us of the many activities that are happening. All of the staff show lots of care and kindness to my Mum and have lots of laughs together.

Reply from Danni Bromley, Registered Manager at The Limes

Many thanks for your positive comments regarding the care your mother receives, we strive to deliver the best care possible for all residents at The Limes.
We enjoy involving families in all forthcoming events and are very happy with the response we are receiving back from families.
Kindest regards


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Review from P B (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at The Limes since September 2020. She has recently suffered a urine infection and chest infection. She has been looked after with care, consideration and thoughtfulness. The staff have been wonderful keeping me informed of any deterioration and improvement in her condition.
They keep her comfortable and content.

Reply from Danni Bromley, Registered Manager at The Limes

Many thanks for your kind words, the staffing team pride themselves on having a good relationship with all families and will be pleased to know that they are doing a great job. We will inform the staff of your lovely comments.
Kindest regards.


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Review from L B (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been well cared for at the Limes for the past three years, it's a very well-run home, the staff are caring, friendly and approachable, greeting us with a cheery smile and happy to answer any questions we may have.
The home is clean, tidy and fresh smelling, it all feels very relaxing.
Food is varied, nutritious and delicious, also residents have several choices. There is a full programme of activities each day should residents wish to take part.
Relatives are kept up to date via the closed group Facebook page or by phone for personal matters.

Reply from Danni Bromley, Registered Manager at The Limes

Many thanks for your lovely comments. We would like to personally thank you for all of your continued support over the past years.
We will pass on the lovely feedback to our staffing team.
Many thanks,
Danni


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Review from Jane P (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As probably many more people feel, the last thing I wanted to think about was having to put my mum into full-time care. I visited many, some only 2 minutes from where I live, but none of them ticked all the boxes, until I stepped foot in The Limes and met the manager. I immediately felt comfortable
with the surroundings and all the staff were so friendly and warm. The manager is fantastic at her job, everything is very well organised and she makes you feel so much better during such an anxious time. The rooms are lovely and it's comforting to know that Mum has her own things around her to make it feel like home from home. Everywhere is clean and the residents always look clean and tidy. There is always plenty going on to amuse the residents, Mum especially likes the singing and dancing. It is so reassuring to know that she is being well looked after and that she is safe. I would 100% recommend this home.

Reply from Danni Bromley, Registered Manager at The Limes

Thank you so much for your kind words. We strive to make all residents and families feel as comfortable as possible during the transition of coming into The Limes.
We will pass on your lovely comments to the staffing team.
Many thanks,
Danni


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Review from S W (Sister of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has moved from Wales to be near family. Due to funding issues etc this did take a lot longer than we hoped, however this was no fault of the home. Throughout the time they kept in touch and kept the room my sister had chosen available.
The support from the manager and the rest of the team
has enabled me to become a sister again and not a carer. They have made my sister welcome and have encouraged her to start to come out of her room and get involved in the wider home's activities.
Importantly my sister seems happier than she has for a long time and says the staff always have time for her.
They have supported her with dignity and respect and are developing a person-centred care and support with my sister, not for her.

Reply from Danni Bromley, Registered Manager at The Limes

We are so pleased to be a part of this milestone for you and your sister, many thanks for your kind feedback.
We will pass on your lovely comments to our amazing staffing team.
Many thanks.


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Review from Lynn P (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was anxious about my mum going into care but I didn't need to be as The Limes is a home from home. All the staff are amazing they are so caring and helpful, nothing is too much trouble. The home is clean and the food is excellent also there are regular activities and entertainment. As a family, we
are kept well-informed and we don't feel that there is anything we can't ask.

Reply from Danni Bromley, Manager at The Limes

Thank you, Lynn, for your review of The Limes. We are very grateful for your comments and it will be fedback to the staff.


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Review from Rachel W (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have placed my mum into the Limes residential home for respite whilst my father is in hospital. She has settled in really well.
The management and care staff have been really supportive and caring for both my mother and myself during a most difficult and stressful period.
I can't recommend them
highly enough. The room she is in is spotless. The food is of a good variety and there are plenty of activities for the residents to participate in. All care staff are caring and attentive.

Reply from Danni Bromley, Manager at The Limes

Thank you so much for the review. The staff will be pleased with the positive feedback.


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Review from K K (Son of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the Limes for about eight months now.
Amazing staff, great place, safe and secure, food and hygiene excellent - my mum adores it here.
There are activities for all the residents to participate in.

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Review from Dennis D (Son of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I have been caring for my father for four years now, with no break. When we contacted Social Services for help, they arranged for four weeks of respite at The Limes, for which we were at first equal parts grateful and (frankly) a little nervous. We had no need to be nervous. The staff at
The Limes are caring, courteous and gentle with Dad at all times. He is happy, settled and secure. He has company and companionship throughout the day (something we could not really provide with only two of us) and there are regular events and entertainment throughout the week, which he looks forward to. He is as well fed and cared for as we could hope. In short, I feel that staying at The Limes has been a very positive move for both my wife and myself but most especially, and most importantly, for Dad. If only for respite, I would recommend it to anyone.

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Review from Susan J (Sister of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent/Caring Staff/So helpful. Our brother has been a resident at the Limes Care Home in Fenton for only a few weeks, but in that time we have found the care to be excellent, and the staff too. The room he has is lovely, very clean, and the bedding is spotless. The food is lovely (I have actually
seen some of the food). They also have daily activities. The staff here seem to "go the extra mile" for your loved one, if we call to visit my brother or phone The Limes for anything, they know straight away who we are ringing about which is so reassuring. Very special thanks to the staff who have helped us a lot in a difficult situation this week. Also, thanks to one member of staff, in particular, (always smiling and helpful), the lovely lady in the kitchen, once again always smiling. The Limes is run by the manager and deputy and we feel they are doing an excellent job. Many thanks to you all. So appreciated.

Reply from Meera Shah, Director at The Limes

Thank you so much for your valued, positive feedback which we will pass on to the Team.


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Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for The Limes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.839 for The Limes is calculated as follows: ( (151 Excellents x 5) + (29 Goods x 4) ) ÷ 180 Ratings = 4.839

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Limes is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about The Limes

What types of Care is The Limes registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Limes provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does The Limes have?

There are 51 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Limes?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Limes to the centre of Stoke-on-Trent?

1.9 mile(s) as the crow flies, distance by road may be significantly further.