Spratslade

Spratslade House, Belgrave Avenue, Dresden, Stoke-on-Trent ST3 4EA
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9.2 42 Reviews
  • Spratslade, Stoke-on-Trent
Spratslade, in Stoke-on-Trent, has a comfortable living environment and service that can be tailored to older people's care needs and it focuses on disability and dementia care.

A homely interior includes assisted living baths and showers to help those with restricted mobility, and the service is organised to suit the privacy and dignity of each individual.

There is access to numerous health services and therapies, together with in-house activities and entertainments and menus offering nutritious meals.

Visitors are invited into the home to discuss the possible future care of their loved ones. The staff are friendly and highly skilled.

There is a choice of comfortable lounges, where residents can unwind, enjoy activities or welcome visitors. There is also a hairdressing salon on site.

The home's philosophy is to support personal freedoms while professionally monitoring individual care needs.

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Care Provided by Spratslade

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Bamford (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for Spratslade

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,050
  • (these prices are only a guideline, please contact Spratslade to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Spratslade Reviews (42)

Total of 42, showing 1-20
9.2

Spratslade has a Review Score of 9.2 (9.200) out of 10, based on 5 reviews in the last 2 years. Over all time Spratslade has 42 reviews.

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Date Published

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Review from A H (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been great after my mother had a short hospital stay. All staff measures were put in place to ensure her safety, her room was changed to accommodate a suitable bed.

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Review from Karen R (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident for well over a year now and I can't fault the care she receives. I love the fact that I'm able to discuss her care plan and am always informed of any changes. It's nice to feel included but it's even nicer to know that I no longer need to worry because all her needs are being
met.
She has a lovely room which is personalized with some of her own possessions and bits of furniture. It was lovely to be included in the choices for decor. I can't thank the manager enough! The menu is excellent and the food is very tasty. There are regular activities and entertainment which my Mum loves. She gets her hair done once a week and her nails. These are things that were always important to her and she loves a pamper so thank you on her behalf.
I did a lot of research before choosing Spratslade and I am not disappointed with my choice. The manager and all the staff are wonderful, friendly and approachable. I couldn't ask for more. Thank you.

Reply from Rebecca Bamford, manager at Spratslade

Thank you so much for the review, we love Mum dearly and are happy that you as a family remain happy with all the care provided.


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Review from G W (Son of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Spratslade Hoyse on 18/10/2022 after being in the hospital. She is 105 years old, and right away, she was made welcome. It took a while to settle in, but now she absolutely loves it. The staff are really lovely and caring. Nothing is too much trouble. Always cheerful. When
visiting, they meet you at the door, always know your name and who you are visiting, escort you to where my mother is and asks if you want a drink. Could not be more helpful.

Reply from Rebecca Bamford, Manager at Spratslade

Thank you for your wonderful review of Spratslade.


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Review from Eileen H (Wife of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's carefully looked after. The staff are fantastic. The food is wonderful. The staff are so caring and go the extra mile. Management is excellent. I would definitely recommend this care home.

Reply from Rebecca Bamford, Manager at Spratslade

Thank you for your wonderful review of Spratslade.


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Review from Emma C (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad receives the best care possible. The carers couldn't do any more for him, they are very supportive to our family too. Dad is well fed, well looked after and the carers are worth their weight in gold, they really should be paid more for the jobs that they do.

Reply from Rebecca Bamford, Manager at Spratslade

Thank you for your wonderful review of Spratslade.


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Review from Michael P (Power of Attorney of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is cosy and very clean. The resident's rooms are comfortable and private. The furniture and decoration is very good. The lounge area and dining room is clean and spacious. The staff are very good and helpful, and the food is variable. Acitvities are conducted on a regular basis. The care and
support are treated with dignity at all times. Safety/securty is excellent. The management are helpful and run the home with care.

Reply from Rebecca Bamford, Manager at Spratslade

Thank you for your wonderful review of Spratslade.


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Review from T W (Granddaughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan is well looked after at Spratslade house. She loves the food here and the snacks available. Between meals, she is always tucking her chocolate biscuits into her handbag! There are always activities happing and today is a Christmas fayre.

Reply from Rebecca Bamford, Manager at Spratslade

Thank you for your wonderful review of Spratslade.


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Review from Janette P (Daughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit Mum, everyone is so welcoming. Mum is always happy and well looked after, making the family's lives so much easier and stress-free. We never have to worry as we know Mum is safe and well looked after. Spratslade house is a happy place!

Reply from Rebecca Bamford, Manager at Spratslade

Thank you for your wonderful review of Spratslade.


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Review from Julia H (Daughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My opinion is my mum gets first-class care. We have recently lost my youngest brother, Mum's son, and the staff when we broke the news has been beyond praise. They all show such care and compassion at all times. We, as a family, are more than happy. Had a few hiccups along the way, but all were dealt
with very professionally and confidently.

Reply from Rebecca Bamford, Manager at Spratslade

Thank you for your wonderful review of Spratslade.


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Review from J J (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum loves the friendly staff, as they are really helpful.
Also, she enjoys her food here.

Reply from Rebecca Bamford, Manager at Spratslade

Thank you for your wonderful review of Spratslade.


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Review from Linda S (Daughter of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Spratslade since May 2021. He absolutely loves it. All staff are caring and friendly and show my dad respect in all aspects of his care. They are like family members. Activities are varied. The management keeps us informed of any needs dad may have.

Reply from Rebecca Bamford, Manager at Spratslade

Thank you for your wonderful review of Spratslade.


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Review from G W (Daughter of Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Spratslade for over three years. Before this, she was in sheltered accommodation and was struggling to cope. The home has been a lifeline for her, and we've seen her confidence increase immensely. She now feels safe and is cared for regarding both medical and hygiene needs
and also feels part of a friendly community. All in all, we have seen Mum rally and is enjoying life again since going into the home.

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Review from C W (Son of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ok.

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Review from Patricia G (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been warm, welcoming and informative. My mother has no complaints. They have taken care of all her needs, particularly medical. Previously, she was at home with carers and did not eat properly or ask them to do anything. Since being at Spratslade, she has put weight back on and
looks and appears healthy.

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Review from D W (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care.

Reply from Rebecca Bamford, Care Home Manager at Spratslade

Thank you for your lovely review; mum has settled in really well and made a new friend.


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Review from Amy B (Granddaughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and a warm environment!
Nan never has a bad word to say!
Always happy and smiling!
Not a bad thing to say!
Great, family atmosphere!

Reply from Rebecca Bamford, Care Home Manager at Spratslade

Thank you for your lovely review. We do try our best to ensure we have a very family orientated home, and we like all of our lovely residents family feel part of the bigger family too.


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Review from Sean E (Son of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Spratslade for 8-months. The difference in her is amazing. She looks a totally different woman from when she first went in there. She looks so much more healthy and happy. She says the staff can't do enough for her, and she loves the company and entertainment they provide. She says
her bedroom is really nice, and she wants for nothing. I would definitely recommend Spratslade house to anyone.

Reply from Rebecca Bamford, Care Home Manager at Spratslade

Thank you for your kind words; it's a pleasure to look after mum.


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Review from Jill M (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum moved into Spratslade in January 2021, and because of the Covid restrictions, we were unable to look around inside. We got a good feeling about everything and took the decision to accept the place for Mum. We could not have chosen a better place for her. The staff are extremely friendly, helpful
and professional. Mum loves the food and says that there is not one member of staff that she doesn't like or isn't good at their job. When Mum isn't well, the staff are quick to get medical help and always keep us informed.

Reply from Rebecca Bamford, Care Home Manager at Spratslade

Thank you for your lovely review. It's a pleasure to take care of mum, and she loves to take care of us; she makes us smile every day.


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Review from P B (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always helpful and attentive to my mum's needs. She has settled in well and likes her mates, staff and other residents.

Reply from Rebecca Bamford, Care Home Manager at Spratslade

Thank you for your lovely review. It is a pleasure to look after mum.


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Review from P R (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled really quickly, which has helped to reassure us. Staff are friendly and kind. Communication is good and staff know each person and their family on an individual basis. They only addition I would ask for is an additional breakout or small meeting room for families.

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Current Review Score: 9.2 (9.200)

Overview of Review Score

The Review Score of 9.2 (9.200) out of 10 for Spratslade is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Spratslade is calculated as follows: ( (53 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.333 Points relating to the number of positive Reviews for Spratslade is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 5 Positive Reviews ÷ 6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Rebecca Bamford

Job Title: Care Home Manager

Joined: 2009

I have worked for the home for many years and have recently become the Manager following Janet Bentley`s retirement. I look forward to continuing to maintain a good relationship with all of our lovely residents and care staff to make it a happy and safe place for everyone, along with ensuring the day to day care remains our top priority.


Frequently Asked Questions about Spratslade

What types of Care is Spratslade registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Spratslade provide?

Day Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Spratslade have?

There are 30 Single Rooms.

What are the Facilities & Services at Spratslade?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Spratslade to the centre of Stoke-on-Trent?

3.4 mile(s) as the crow flies, distance by road may be significantly further.