Spratslade

Spratslade House, Belgrave Avenue, Dresden, Stoke-on-Trent ST3 4EA
Submit a Review
9.2 42 Reviews
  • Spratslade, Stoke-on-Trent
Spratslade, in Stoke-on-Trent, has a comfortable living environment and service that can be tailored to older people's care needs and it focuses on disability and dementia care.

A homely interior includes assisted living baths and showers to help those with restricted mobility, and the service is organised to suit the privacy and dignity of each individual.

There is access to numerous health services and therapies, together with in-house activities and entertainments and menus offering nutritious meals.

Visitors are invited into the home to discuss the possible future care of their loved ones. The staff are friendly and highly skilled.

There is a choice of comfortable lounges, where residents can unwind, enjoy activities or welcome visitors. There is also a hairdressing salon on site.

The home's philosophy is to support personal freedoms while professionally monitoring individual care needs.

Show Spratslade on the Map

Care Provided by Spratslade

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Bamford (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for Spratslade

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,050
  • (these prices are only a guideline, please contact Spratslade to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Spratslade Reviews (42)

Total of 42, showing 21-40
9.2

Spratslade has a Review Score of 9.2 (9.200) out of 10, based on 5 reviews in the last 2 years. Over all time Spratslade has 42 reviews.

Overall Experience

  • 30
  • 12
  • 0
  • 0
  • 0

Date Published

42
1
1
5
37

Review from G P (Daughter of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home. I looked at many and was despairing of finding one that I felt comfortable leaving Mum in. From the very first visit, I felt relieved and happy that Mum would be in safe and caring hands. All the staff are both professional and caring at all times. and have gone the extra mile to
help M

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carolyn B (Daughter of Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed for respite in July 2019, the staff looked after her really well. Hoping to use this home in the future. Leep up the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa B (Daughter of Resident) published on 6 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here just over 12 months and received the best care ever. The food is great and there are lots of activities for people to do. The thing that makes this place so great though is the staff. They are all lovely, caring and understanding, they treat my dad as if he was a member of their
own family. I cannot recommend Spratslade enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Son of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been looked after for the last 6 months here and suffers from dementia. Now that the staff have got to know her and her ways she is very comfortable. She was settled within 2 weeks and I was very surprised and it was a great relief for us. All the staff are attentive and I feel very happy
that this is the place we have chosen for my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark W (Nephew of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Spratslade are excellent as a family we have used this home for several relatives. We would always be happy to use Spratslade in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bryan T (Husband of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife arrived here she has been very well looked after. The standard of care has been excellent and the staff have been outstanding in their care for her and their kindness to us as a family.
The room is of a high standard and is light and comfortable. My wife has been well fed with a wide
range of menu's and drinks have been available to us all which is very much appreciated. The medical care and attention is of a high standard which has very much reassured us as a family of my wife's well-being.
The family would highly recommend Spratslade as an excellent care provider.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole D (Sister of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the day she arrived, my sister has been treated with respect, compassion and dignity. Her care and safety is wonderful and all the staff are aware of her physical and mental requirements. We, her family are kept fully informed of any changes in her condition. I am always welcomed in a friendly
way with no restrictions on visiting (within normal times) but I am always aware that all the staff are experienced and professional. It has been a pleasure to give this information.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather H (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Spratslade my mum has been a lot happier. She was in another care home before moving to Spratslade after a stay in hospital the other home said they didn't want mum back as her needs are quite difficult to manage. I'm happy to say I have no such complaints at Spratslade and mum has got
her appetite back.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole P (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into the home 4 weeks ago after a few weeks in the hospital. Myself and my family are extremely impressed by the home and the care my mother has received since she came here. I would definitely recommend this home to anyone. The staff include me in all decisions about my mother's care
and well-being. Happy and settled.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Son of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very good and always have a smile at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Les D (Son of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family have peace of mind that mother is being well looked after and all her needs are met without any fuss.
Money well spent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff at the home very caring, treating the clients with respect and always very approachable. The home itself I have always found homely rather than clinical.
The room where my mum spends most of her time is more like sitting in her own living room.
The food is varied and
always looks appetizing and there is always plenty of it.
I am very happy with the way my mum is cared for at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Nephew of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly environment, brilliant staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H A (Daughter of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is a resident at the home and has been for nearly five years. Sheis always treated with respect and taken care of by all the staff. The home is clean as are the residents could not be happier with mums placement as she is happy and settled.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care and attention, giving the family peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George Y (Son of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been involved with the above care home for the past 12 months, during which time my father has been a resident. The home itself is clean and adequate. The staff are brilliant, caring and treat everyone with respect. This care home is what it says - a home from home facility, unlike some homes
which appear to be clinical. I would certainly recommend this establishment and can't praise the management or staff enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine B (Daughter of Resident) published on 21 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Spratslade House is a comfortable home for mum. Since being there she has blossomed, thanks to the humour shared with her from the wonderful staff. In my opinion, after viewing other care homes, we made the right decision in making Spratslade mum's home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June T (Wife of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant staff and clean place. Staff very helpful, food very good and residents are helped if needed by staff to feed them. The rooms have all that's needed but can add pictures, ornaments or anything to make the rooms feel homely. Visiting is available at any time. Would recommend the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Y H (Resident) assisted by family/friend published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food and care very good.

Reply from Jnet Bentley, Registered Manager at Spratslade

Thank you for your positive comments - we will endeavour to give the best of care and ensure our residents are our priority at all times and we do feel very privileged to work with them and we always ensure that it is their home which we respect.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G J (Husband of Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It seems to be a good care home for my wife, she has only been here for 8 weeks and has not settled yet but hopefully she will.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.200)

Overview of Review Score

The Review Score of 9.2 (9.200) out of 10 for Spratslade is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Spratslade is calculated as follows: ( (53 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.333 Points relating to the number of positive Reviews for Spratslade is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 5 Positive Reviews ÷ 6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Rebecca Bamford

Job Title: Care Home Manager

Joined: 2009

I have worked for the home for many years and have recently become the Manager following Janet Bentley`s retirement. I look forward to continuing to maintain a good relationship with all of our lovely residents and care staff to make it a happy and safe place for everyone, along with ensuring the day to day care remains our top priority.