Arden House

18/20 Clarendon Square, Leamington Spa CV32 5QT
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9.7 36 Reviews
  • Arden House, Leamington Spa
At Arden House, they understand that choosing care can be a bit daunting. This is why, at this not-for-profit care home, your care comes with a smile and a listening ear. You get to ease into your new place with a no-obligation trial period. And you won’t be asked to leave if your funds run out.

From its beautiful Regency property in the heart of Leamington Spa, the Arden team have built a vibrant and welcoming community of care where residents and their families enjoy award-winning residential and dementia care around the clock. Rated Good by the CQC*, the team follow a well-established care methodology focused on maintaining and boosting residents’ independence, agency and wellbeing. Part of this involves structured activities, walks into town, a nice cuppa before you even realise you want one, and a laugh when you most need it.

The home is part of not-for-profit group Greensleeves Care, consistently named among the Top 20 groups in England. Being a charitable care home means its focus is on people and not pockets, and any surplus from fees goes back into continuously improving care. The home also offers Greensleeves’ proprietary Home for Life Commitment, which means residents can stay in the home in the event they run out of personal funds while in their care.

Along with specialist care and peace of mind, when you join the Arden House care family, you also enjoy:
•        Spacious bedrooms with en-suite facilities
•        Comfortable lounges and dining areas
•        Large landscaped gardens and views
•        Delicious meals cooked daily on site
•        A programme of stimulating activities

From the moment you get in touch, a member of the team at Arden will be there to listen, answer all your questions and focus on helping you make a confident and empowering care choice. Give them a call today to discuss your needs and plan your visit.

* CQC inspected in September 2018 and reviewed in July 2023

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Care Provided by Arden House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Aimee Martin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Arden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,233 – £1,647
    • Self-Funded Residential Dementia Care £1,233 – £1,647
    • RESPITE Self-Funded Residential Care £1,233 – £1,647
    • RESPITE Self-Funded Residential Dementia Care £1,233 – £1,647

  • Fees updated March 2024. Final fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more detail.
  • (these prices are only a guideline, please contact Arden House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Arden House Reviews (36)

Total of 36, showing 21-36
9.7

Arden House has a Review Score of 9.7 (9.709) out of 10, based on 10 reviews in the last 2 years. Over all time Arden House has 36 reviews.

Overall Experience

  • 27
  • 9
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Review from Robert B (Relative of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Arden House is marvellous. The physical environment is very appealing and the staff are very caring and attentive, whilst the range and quality of food is without fault. I am very happy to see two of my relatives who are residents being looked after in such a lovely, caring and dignified manner.
Well done Arden House.

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Review from Martin C (Son of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Arden House for almost a year during which time Mom has been treated with the utmost dignity, respect, and care. Moms room is homely and welcoming, she is well fed and well cared for. When visiting we are always made very welcome by the extremely friendly staff. Mom
suffers from vascular dementia and the staff make every effort to reassure and encourage her and find activities to help her enjoy her time at Arden House, I am always impressed by their patience. In addition, I also find the staff supportive of residents relatives.

Reply from Tracy Jones, Home Manager at Arden House

Thank you so much for your feedback. It’s great for the staff to know they are doing an amazing job.


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Review from G W (Husband of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother was resident at Arden House cared for extremely well at that time. So Arden House was my first choice when my Wife needed care. The staff are very friendly caring and supportive, there is regular entertainment/activities and trips to town for shopping or coffee. There is a friendly and welcoming
atmosphere within the home and I would certainly recommend Arden House.

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Review from Trisha R (Daughter of Resident) published on 23 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has spent a few weeks over the last couple of years receiving respite care with Arden House to allow myself and my husband to have a break. The staff are professional and very lovely with my father who has Alzheimer's. He really enjoys his "holiday" especially spending time in the beautiful
walled garden and watching the pet rabbits.

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Review from Adrian D (Son of Resident) published on 3 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased that we chose Arden House for my mother. As a dementia sufferer with limited mobility, we were anxious to ensure we found a home that would be able to meet her needs. You read so many stories about poor care homes it makes you fear to make the wrong choice. From the very first time
we visited Arden House we felt happy that our mother would be cared for in the right way, maintaining her dignity and providing a real home. The staff really care for the residents and make residents and visitors feel welcome.
I would have no hesitation in recommending this home, the management and staff do a fantastic job. Thank you.

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Review from Sue W (Niece of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt was unable to manage on her own and we were very lucky to get her in Arden House. We had the choice of two rooms and opted for one which was newly decorated and beautiful. She settled in very quickly and is very, very happy. All the staff are caring and so friendly. The home is clean and
well kept, wth lots of activities. Pets are welcome, as are grandchildren, or in our case, great, great nephew of 20 months who keeps everyone in the lounge amused!


To sum up, we would recommend this home over and over as we as family cannot thank all the staff for their support.


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Review from Chris B (Son of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More than anything the staff are lovely.
I feel I couldn't have made a better decision after looking at a look of homes in the area. Excellent, more than anything, my mother's state of mind has improved, due to the constant support she receives. Thanks!

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Review from V W (Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am disabled, need help moving. I was in hospital for six days this month with a chest infection.
Managers always available if needed.
Staff generally helpful, some give that little extra care, drinks always available, meals are generally satisfactory.

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Review from Claire H (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arden House is a really welcoming and homely residential home - the staff are friendly and always go the extra mile to make Mum feel comfortable and at ease. As a sufferer of Alzheimer's, it is really important the staff treat Mum with respect and dignity, which I know they do. She feels relaxed and
far less anxious than before she moved in. I would highly recommend Arden House as residential HOME, comfortable and HOMELY - perfect!

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Review from William S (Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I entered Arden House on the 20th of December 2014 and was given a nice room overlooking a wooded square. I am 93 years of age and suffer from, osteoarthritis, hearing problems and leg ulcers, for which the staff provide medication and treatment. A doctor calls once a week for minor problems but for
any serious sickness, staff will phone for a doctor, out of hours doctor, district nurses or paramedics day or night. This is a very good home.

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Review from Alexina G (Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very comfortable here. The staff are great. Food is excellent. Laundry is fantastic. Cleanliness is very good. Home is very comfortable, very clean and decorated nicely. Has a very warm welcoming feel. Entertainment very good.

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Review from V L (Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience in Arden House has been good. There are times when things go wrong but that does not last long.

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Review from Stanley S (Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good experience so far.

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Review from Clare H (Daughter of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arden House is a very friendly and welcoming home. The staff are caring and deliver individual care to the residents needs. My mother has lived at Arden House for over 2 years and feels safe, comfortable and happy there. Suffering from Alzheimer's the care she has been given has totally removed the
anxiety she had when living alone at home before. There is a beautiful garden she can relax in and plenty of room to sit alone or in company. Activities in the home are regular for those who wish to participate Arden House comes highly recommended.

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Review from W F (Son of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very personal and loving care by all staff members. Mum died on 19th April. It was sudden and a member of staff was with her. It was not expected and staff were upset at the loss of one of their "family" as a manager put it. Mum had the best care imaginable the room was always spotless. Assistance always
willingly on hand. Very grateful

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Review from Mary-Jo B (Wife of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really don't know where to start with my appraisal of Arden House, Leamington Spa, Warwickshire. I have already posted an email on this very commendable home in Leamington Spa. The senior when I contacted the home was epitome of kindness and was so very accommodating. She handled all for my husband
in a most professional way. The home is like "home from home". Food and staff first class. Obviously the management are first class and this is reflected in the work force. Their priority, without a doubt is the well bring of the elderly. Three cheers for Arden House. Thank you.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Arden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for Arden House is calculated as follows: ( (86 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 117 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Arden House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (7)

Aimee

Aimee Martin

Job Title: Manager

Hi, my name is Aimee Martin and I am the manager of Arden House in Leamington Spa. Myself and my team work to give the best possible care and commitment to everyone at Arden House, delivering award-winning support while ensuring that all residents are treated as an individual. We are very proud of the care community we've built at Arden and cannot wait to show you what we have to offer.


Nicki

Nicki Mitchell

Job Title: Family Liaison Manager

Joined: 2019

I feel privileged to provide support and reassuring residents with their individual journeys when joining Arden House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!


Fiona

Fiona

Job Title: Senior Carer

Joined: 2018

I love working at Arden House, leading a team to provide care for our residents. It’s lovely to work with a team that are caring, kind and compassionate. I enjoy making our residents smile and laugh, and at the end of a shift I feel fulfilled. I’ve achieved happiness and well-being for our residents.


Yasmin

Yasmin

Job Title: Carer

Joined: 2019

I enjoy providing our residents with the care and interaction they need on a daily basis and working alongside other friendly staff. I admire the trust and love the residents have for me when I carry out my job, I’m satisfied at the end my working shift as I know the residents are well and happy.


Julie

Julie

Job Title: Activities Co-Ordinator

Joined: 2017

I have worked at Arden House for many years now, providing activities for our residents. I feel Arden House is more of the residents’ home rather than a care home that we work in. I love doing activities to put smiles on the faces of our residents even if I look silly at times.


Diane

Diane

Job Title: Kitchen Assistant

Joined: 2018

I have worked at Arden House for two years. I really enjoy my job, the team is friendly and the home has a good atmosphere. My job allows me to interact daily with our residents and I often stop and chat with them whilst carrying out my daily duties; it’s very satisfying to be part of it all.


Linda

Linda

Job Title: Domestic Assistant

Joined: 2000

I have worked at Arden House for 20 years. I enjoy making Arden House a clean environment for staff, visitors and our lovely residents. I work with a friendly team and I enjoy the daily interaction with the residents while doing my job and providing an appreciated service for them. I find a great satisfaction from it all.