Relatives welcome to visit Attleborough Grange at any time. WCS Care also provide a relatives' gateway, giving online access to loved one's care notes (with relevant consents in place) so relatives can stay in touch every day from anywhere.
Parking is available at the front and rear of Attleborough Grange.
Attleborough Grange has a Review Score of 9.9 (9.930) out of 10, based on 17 reviews in the last 2 years. Over all time Attleborough Grange has 28 reviews.
Review from Ian A (Son of Resident) published on 18 June 2021
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Reply from Melissa Davies, Home Manager at Attleborough Grange
Thank you for writing a review for us - we really appreciate that you've taken the time to do this and I've passed your feedback onto our team who always like to hear from our customers. Best wishes.
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Review from Tracy H (Granddaughter of Resident) published on 19 May 2021
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Reply from Melissa Davies, Home Manager at Attleborough Grange
Thank you for taking the time to leave a review for us - we really do appreciate your kind words.
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Review from Jane S (Daughter of Resident) published on 13 April 2021
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Reply from Melissa Davies, Home Manager at Attleborough Grange
Thank you for leaving a review for us. We really appreciate that you took the time to do this and I've shared your comments with the rest of the team. Best wishes.
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Review from Alan H (Husband of Resident) published on 9 April 2021
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Reply from Melissa Davies, Home Manager at Attleborough Grange
Thank you for taking the time to leave a review for us - we really appreciate your kind words which I've shared with the rest of the team. With very best wishes from all of us at Attleborough Grange, thank you.
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Review from Chris A (Son of Resident) published on 21 May 2020
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Review from David A (Son of Resident) published on 21 May 2020
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Review from Steve A (Son of Resident) published on 21 May 2020
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Review from Lesley H (Wife of Resident) published on 6 September 2019
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Reply from Jo Cheshire, Head of Marketing at Attleborough Grange
Thank you for raising these points. We have taken your concerns on board and are investigating.
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The Review Score of 9.9 (9.930) out of 10 for Attleborough Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.930 for Attleborough Grange is calculated as follows: ( (186 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 199 Ratings = 4.93
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Attleborough Grange is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Apr 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Mar 2025
Please contact the care home and Press 1 to speak to our Trusted Advisor about our vacant bedrooms.
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Job Title: Home Manager
Joined: 2004
I'm the Home Manager at Attleborough Grange and have been with WCS Care since 2004. I started working in care at the age of 18 and have worked at three of our homes ever since.
Family is incredibly important to me and I am driven to help people live their best life, creating heart-warming memories that last a lifetime.