Butts Croft House

Tamworth Road, Corley, Coventry CV7 8BB
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9.6 23 Reviews
  • Butts Croft House, Coventry
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Care Provided by Butts Croft House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Butts Croft Ltd
  • Person in charge
  • Bhavani Muppavarapu (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 1

Funding & Fees Guide for Butts Croft House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £750 – £950
    • Self-Funded Residential Dementia Care £850 – £1,050
    • RESPITE Self-Funded Residential Care £800 – £900
    • RESPITE Self-Funded Residential Dementia Care £900 – £1,050

  • Fees includes cost for accommodation, food and caring services. Family or resident have to pay for hairdressing, chiropodist & Hospital visits (carers time) and continence pads ,if needed (until NHS assess, approve their continence needs and allocate pads).
  • (these prices are only a guideline, please contact Butts Croft House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors need to call care home and take an appointment prior to visit. Usually home is open for visitors from 9am to 6pm,but between 12pm to 1 pm (lunch time) no visitors are allowed.


  • Parking

  • Free parking at the front of the house but limited spaces 3-4.
    Visitors can park off road further down the church lane or right across the road.


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Butts Croft House Reviews (23)

Total of 23, showing 1-20
9.6

Butts Croft House has a Review Score of 9.6 (9.558) out of 10, based on 8 reviews in the last 2 years. Over all time Butts Croft House has 23 reviews.

Overall Experience

  • 18
  • 1
  • 1
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  • 2

Date Published

23
0
1
8
15

Review from J H (Stepdaughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely small care home, where nothing is too much trouble for the staff. The staff work hard at providing a caring environment for the family. Guests are welcomed and made to feel at home. The staff team keep family updated with regular updates and photos to offer reassurance on our loved ones and
are always available to answer any questions we may have.

Reply from Bhavani Muppavarapu, Home Manager at Butts Croft House

Thank You for your kind words and for taking the time to write a review. It's a wonderful experience caring for your stepmum and your father has become an extended family along with you. Creating a sense of home is integral to our culture and we are pleased to hear, how you feel visiting us. Look forward to seeing you in the home soon and thank you again for your feedback.


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Review from Stacey C (Granddaughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely nan, who has dementia bless her, came to Butts Croft August 23. The staff here have done nothing but go above and beyond for her since day 1. The effort and care that goes into this place is like nothing I have ever seen. Knowing my nan's needs are met and we can have peace of mind knowing
she is safe and happy is something you just can’t put a price on. The staff conduct parties, games and activities often to keep the residents' spirits up and always make sure they’re well dressed and fed. I love how friendly and how well the staff talk to the residents, it’s very heartwarming to hear when I visit. We are always greeted with big smiles and tea and biscuits! I could not recommend Butts Croft enough!

Reply from Bhavani Muppavarapu, Home Manager at Butts Croft House

Thank you Stacey for a detailed review, layered with observations over a period. You have surprised us and we are overwhelmed knowing that our work is being noticed and appreciated. Warm Regards!


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Review from Tracy B (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken to this home in November from the hospital for an assessment, I was worried I didn’t want mum in a home but my niece and I could not give her the care she needed as we could not be there 24/7. She was sent to the home for a 6-8 week assessment. I went the next day when Mum was taken
there, the staff were and are amazing nothing is too much trouble for them. Mum has now made new friends and she joins in all the activities. After the assessment we decided with Mum for her to remain there, she loves the team leaders and she loves the staff, Mum is happy so I’m happy. I feel we are very fortunate to have found such a caring home. The care Mum gets is fabulous, the home was recently taken over and the CQC rating was based on the fact they had new management, please do not let the CQC rating fool you, this is a fabulous care home I would recommend to anyone looking for a home. The manager is present in the home and is a very nice and very approachable person.

Reply from Bhavani Muppavarapu, Home Manager at Butts Croft House

I & the staff, do appreciate you for taking the time to write such a thoughtful, kind & professional review. We are deeply touched by reading about the emotional journey you went through in deciding the right place for your dear mom. Thank you for entrusting her in our care and we will continue to do our best.


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Review from P C (Son of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has dementia, moved into Butts Croft in August 2023 after a stay in hospital. The staff made her feel at home and are professional, very caring and are always at hand to meet my mother's needs. She is smartly dressed and enjoys the food prepared for her.
The staff have put on Remembrance
Day & Christmas parties and yesterday baked a cake for my mother’s birthday. There are also daily activities put on for residents to participate in, which helps keep my mother active.
I have nothing but high praise for the management and staff at Butts Croft House, they communicate and keep me updated regarding my mother’s wellbeing either in person or by telephone. The staff make it feel like a family atmosphere and are very warm and welcoming.
I would not hesitate in recommending Butts Croft House if you are looking for a care home for your loved one to stay in within a safe and friendly environment.
Thank you to the manager you have a wonderful team who make my mother very happy.

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Review from Cathy S (Wife of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In August 2023, after time in hospital, my husband, who has Alzheimer’s, was discharged to Butts Croft. This was initially a very difficult time for me as his wife and main carer. I needn’t have worried - from the moment I spoke to staff on the phone to arrange setting up his room, I was put at ease
and made to feel very welcome. Everyone at Butts Croft worked so hard to help my husband settle in - sometimes, due to the dementia, he has not been easy but all staff have a consistently calm and respectful approach and show a genuine fondness for all residents. The home is very proactive with seeking assistance from the doctor or hospital, if necessary, and communication is excellent for relatives. I am not afraid to ask for updates. I always feel looked after and welcome. There are lovely activities for the residents and relatives are invited to special events. I feel very lucky that my husband has a home at Butts Croft. He is safe and very well cared for. Thank you everyone.

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Review from Jayne G (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to this care home approximately 7 years ago. The care home is a wonderful and calming experience. It is always clean. There are activities and at Christmas, they had a wonderful party with a wonderful impressionist. He has everything he could need. The manager and staff are so
caring and they think the world of him. The food is very varied with a really good menu and is changed every day. The rooms are light and airy. I feel I can always go and see him and talk to the staff with any concerns. My father loves it there.

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Review from T K (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's been at Butts Croft for nearly a year. The staff are wonderful. I take my hat off to them for what is a very demanding job and it's done with love and care like it's one of their own family. You can visit any time, any day (including at meal times) and you're always welcome, again like part of
the family. During a recent short hospital stay, Dad asked for them on multiple occasions - enough said.

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Review from Jean D (Sister of Resident) published on 2 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Butts Croft since April. She has settled well and enjoys all the pampering she has. The staff are caring and thoughtful of my sister's needs, and the staff try very hard to create a happy and supportive environment for all the patients.

Reply from Bhavani Muppavarapu, Home Manager at Butts Croft House

Dear Jean, thank you for a thoughtful and kind review. You are always upfront in acknowledging the staff on each and every occasion during your visit, which means a lot to us. We appreciate how politely you discuss any concerns and give us time to work on with patience. We shall continue to care for and support your sister who has become integral to the Butts Croft family. Regards.


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Review from Fiona B (Friend of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting my friend, and his low moods have improved, he seems to have settled in really well he seems very happy staying at Butts Croft. All staff makes my visits welcoming, happy and reassuring. I am happy that my friend calls it home.
All levels of staff are very caring towards my friend and look
after him well. Staff encourages my friend to interact in activities that he enjoys and that makes him happy. I feel happy when I leave to know my friend is happy and well looked after.

Reply from Bhavani Muppavarapu, Registered Manager at Butts Croft House

Thank you for leaving us a review and we appreciate your time for doing so. The positive change in your friend keeps us motivating and inspired to do more for our residents. It's always nice to hear that your dear ones are happy in our care. Your kind words have been shared with the team and together we send you a big Thank you.


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Review from Jim A (Son-in-law of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always have a great laugh while visiting Butts Croft Care Home, the staff go to great lengths to fulfill requests, nothing seems to much trouble. During the recent covid outbreak, the rules were strictly adhered too and the residents were kept safe at all times. Over the last two years the staff have
become not just friends but part of our family.

Reply from Bhavani Muppavarapu, Home Manager at Butts Croft House

Acknowledging us as part of your family does mean a lot to the staff. We are really grateful and appreciate you taking the time to share your feelings with us. Thank you


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Review from E H (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The current manager is very nice however trying her best with what she has to work with. A few lovely staff, lower management unprofessional. Poorly managed with sloppy practices and negligent in areas of care. As we found out the hard way. As for the GP surgery, they failed to deliver the care required.
Bedrooms resemble that of student accommodation. Outdated not well equipped. Be prepared to provide bedroom furniture such as a decent wardrobe and chest of drawers. No activities, the term God's waiting room is accurate. Never be afraid to follow up on any concerns and raise complaints.

Reply from Bhavani C Muppavarapu, Registered Manager at Butts Croft House

Dear E
Thank you for raising concerns, corrective measures have been put in place for middle management.
It's disheartening to listen to concerns over caring as we were under the impression during 2 years of your father's stay, that as a family, you all were happy with the care.
We have options for budget, luxury, and premium rooms for families to choose from. We apologise if these options weren't discussed whilst your father was in our care. I agree there is wear and tear in the section of the building where your father was, and we are taking up remedial work in the upcoming summer.
We believe, complaints/concerns, drive us to perfection if acted upon. We respect the feelings behind these concerns and appreciate you for bringing them to our notice.
For 35 yrs Butts Croft has been known for caring, and we will continue to serve with the same spirit 'Caring with Heart'.
We are working hard in areas that require improvement and hopefully enhance the overall experience for families in due course. kind Regards


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Review from Tim F (Son of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to everyone in the Butts Croft team. The care you all provide Mum is excellent. She looks really well and it's been brilliant to see her smiling and interacting with fellow residents and staff. Please keep doing what you are doing, it's making a massive difference to my mum each and every
day.

Reply from Bhavani Muppavarapu, Head of Operations at Butts Croft House

Dear Tim, thank You for your kind words! I shall relay your appreciation to our team. She is very sweet and we are happy to take care of her. Kind Regards.


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Review from Michelle C (Daughter of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all at Butts Croft, especially one Manager in particular, for the lovely remembrance celebrations, last Saturday. Lovely buffet, songs and memorabilia. Staff are very caring and kind to residents and their families.

Reply from Bhavani Muppavarapu, Registered Manager at Butts Croft House

Thank you. As always, you have been kind and generous in appreciating every little effort we make. Our residents make every day worth remembering and when families share they are happy with the care given, it makes all the effort, even more worthwhile. It's a pleasure to look after your father and please accept our warmest regards.


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Review from Nigel T (Son of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home really care about my Mum and Dad. They do everything they can to keep them safe and happy. The home holds events and celebrates their birthdays and anniversaries.
If there are any problems, they keep me fully informed and consult me about all issues. The staff are very friendly
and helpful. There is a family atmosphere and a good sense of humour.

Reply from Bhavani Muppavarapu, Head of Operations at Butts Croft House

Thank You Nigel for leaving such a kind lovely review. Celebrating your mum and dad's key occasions is a joy to us too, as the staff here believe they are our extended family. I will share with the wider team your feedback which I know will be much appreciated. Kind Regards


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Review from Jayne D (Daughter of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say thank you to the staff and nurses for all the care that they do for all the residents at Butts Croft House. My husband and I visited my mum several times in September. We live overseas and are not able to visit weekly. The staff were so welcoming and kind. They make it feel like
home, so tentative and loving. We all had a lovely time together getting to know each other with my mum. My mum is happy and that makes all our family happy. Also, the gardens are kept so beautifully. Thank you for all you do!

Reply from Bhavani Muppavarapu, Head of Operations at Butts Croft House

Dear Jayne, thank you so much for your kind words. It is very important for families to feel comfortable and content when their loved ones are with us. Over the last 2 years, your mum has settled in so well, has made many friends and is a joy to support. I shall share your feedback to the carers, and I know the team will appreciate it. Kind Regards.


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Review from Mary S (Sister of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother settled really well into Butts Croft with the help of all the caring staff throughout the home. He is now in his 9th Year of his stay due to dementia. My family and I have found the staff helpful and caring every time we see them or talk on the phone, keeping me up to date with his welfare
etc. The standard of the Food is very good and cooked in their own kitchen that always looks clean and tidy and my brother's room is always clean and tidy. The garden has a large balcony overlooking a lovely large garden. We have had many walks around when visiting him with our dog that was welcome at the home and other residents were happy to see and pet her and brought memories back to a lot of them. Butts Croft is like a home from home and I would recommend it to anyone who needs a caring home for a loved one.

Reply from Bhavani Muppavarapu, Head of Operations at Butts Croft House

Thank You, Mary, for your kind words, much appreciated. For nine years, your brother is like family to us and especially to many carers who have been with Butts Croft since then, he is their extended family. Kind Regards.


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Review from Rebecca B (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled in really well. All the staff are really good and caring. His face lights up when he sees them. We are really happy with the care my dad's receiving at Butt's croft. It was my mom and dad's 60th wedding anniversary on the 15/9/2022 and all the staff made my mom and dad's day very
special and the cook made my mom and dad a lovely anniversary cake.

Reply from Bhavani Muppavarapu, Head of Operations at Butts Croft House

Thank you Rebecca for letting us know how we are caring at Butts Croft House. All of our staff are committed to providing the best possible care experience and it is very rewarding to have their efforts recognized. Thank you for taking the time to give us feedback as it means so much to us. Have a wonderful day.


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Review from Martin R (Wife of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Butts Croft Care home staged a garden party for residents and relatives last Sunday. The party was staged on a balcony overlooking their gorgeous gardens. There was lots of very nice food laid on cooked by their excellent cook. The staff worked tirelessly keeping everyone happy. It was
a lovely day and the party was very well organised. Well done Butts Croft House.

Reply from Bhavani Muppavarapu, Head of Operations at Butts Croft House

Many thanks for your kind words, Martin. We are so pleased you enjoyed the party. It was always a delight to have you. I will pass your comments on to the team. Thank you again


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Review from B C (Granddaughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Poorly managed, poor facilities, residents left at risk of negligence as my poor grandmother and our family had to find out the hard way. Would not recommend this home and it was only meant for a temporary stay.

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Review from Barbara B (Daughter-in-law of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Found the property and facilities to be in poor repair and an unsatisfactory standard. Staff were in general kind and caring but a lack of experience seemed to affect the experience of care! Poor management response to concerns when raised.

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Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Butts Croft House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Butts Croft House is calculated as follows: ( (75 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 95 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Butts Croft House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Butts Croft House

What types of Care is Butts Croft House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Butts Croft House provide?

Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Butts Croft House have?

There are 35 Single Rooms.

What are the Facilities & Services at Butts Croft House?

Own Furniture if required, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Butts Croft House to the centre of Coventry?

4.4 mile(s) as the crow flies, distance by road may be significantly further.