Chamberlaine Court has a Review Score of 8.6 (8.582) out of 10, based on 4 reviews in the last 2 years. Over all time Chamberlaine Court has 16 reviews.
Review from J G (Granddaughter of Resident) published on 14 March 2025
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Review from J S (Husband of Resident) published on 27 March 2024
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Reply from Kate Tipper, Sales co ordinator at Chamberlaine Court
Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.
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Review from John D (Son of Resident) published on 21 August 2023
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Review from Alan B (Husband of Resident) published on 12 May 2023
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Review from Kath M (Daughter of Resident) published on 25 February 2021
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Review from Chris S (Daughter of Resident) published on 25 December 2019
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Review from J C (Daughter of Resident) published on 14 November 2019
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Review from Pamela B (Daughter of Resident) published on 7 March 2019
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Review from June T (Wife of Resident) published on 5 September 2017
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Review from Sara S (Daughter of Resident) published on 17 August 2017
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I am so grateful for the support given to me by the manager during my visit, she always made time to meet with me to discuss my mother's care and to answer any questions that I had. It was heart-wrenching having to leave and return home, but I am reassured in knowing that my mother is in very good hands and that she is being well taken care of.
Thank you to all the staff for the tremendous work you do every day!
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Review from Valerie R (Daughter of Resident) published on 10 August 2017
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Review from Brian A (Nephew of Resident) published on 1 August 2017
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Review from Brian P (Son of Resident) published on 27 April 2017
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Review from John B (Son of Resident) published on 31 March 2017
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Review from Brian (Nephew of Resident) published on 26 August 2016
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Review from Laurence C (Resident) assisted by family/friend published on 22 August 2016
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The Review Score of 8.6 (8.582) out of 10 for Chamberlaine Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.681 for Chamberlaine Court is calculated as follows: ( (33 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.681
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.901 Points relating to the number of positive Reviews for Chamberlaine Court is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 4 Positive Reviews ÷ 7.6 = 0.526
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Sep 2024
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