The Chimneys

39 Bawnmore Road, Bilton, Rugby CV22 7QJ
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9.7 43 Reviews
  • The Chimneys, Rugby
The Chimneys is a well-established residential care home in Bilton, on the outskirts of Rugby. The home offers a comfortable and loving environment, where the residents receive 24-hour personal care from an experienced team. Residents have a access to superior living accommodation, lounges, a conservatory dining room and a landscaped garden.

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Care Provided by The Chimneys

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rita Gaile (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Chimneys

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200
  • (these prices are only a guideline, please contact The Chimneys to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting information is displayed in the hallway of the home.


The Chimneys Reviews (43)

Total of 43, showing 1-20
9.7

The Chimneys has a Review Score of 9.7 (9.742) out of 10, based on 26 reviews in the last 2 years. Over all time The Chimneys has 43 reviews.

Overall Experience

  • 32
  • 10
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Date Published

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Review from P H (Wife of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Chimneys Care Home management is excellent. It's well-ran and hands-on. It has a lovely, friendly atmosphere and staff are welcoming. The care is excellent and they are respectful to the residents. They have activities and singing which is very good. My husband needs a special diet, which is well-managed
and food is brilliant. They try to make the same food as the other residents, so he feels the same as everyone else. Housekeeping is great, it's kept really clean, washing is lovely and clean and ironed. It's lovely, can't praise them enough.

Reply from Jindy Hayer, Operations Director at The Chimneys

Such an amazing review of The Chimneys, the manager and team will be most pleased to read your kind words.


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Review from Susan B (Daughter of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well - where to start! The Chimneys is a fabulous place! Mum loves it there and we call the staff her second family - all so kind, caring and friendly - nothing too much trouble and they treat the residents like family. The food is fantastic and the entertainment outstanding. They also look after visitors
and made a lovely cake for Dad's 94th birthday - so lovely!

Reply from Jindy Hayer, Operations Director at The Chimneys

Thank you so much for very kind words of The Chimneys Residential Home.


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Review from Derek B (Son-in-law of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so friendly, polite and part of the extended family. They not only care for the residents but family members as well. Nothing is too much trouble. Entertainment activities are excellent. Food is fantastic.

Reply from Jindy Hayer, Operations Director at The Chimneys

Such an amazing review of The Chimneys. The manager and team will be most pleased to read your kind words.


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Review from Rhys D (Friend of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As stated in previous correspondence, The Chimneys is a fine organisation. I recently attended a visitors' meeting which confirmed my view of the details concerning the ratings. The issue of value for money I have ticked based on comments from relatives. Christmas party staged today went off well. I
appreciate all that is done and consider myself friends with all who are at The Chimneys.

Reply from Jindy Hayer, Operations Director at The Chimneys

Thank you for your kind review of The Chimneys Residential Home.


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Review from Susan T (Daughter of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is in a safe, secure and happy environment, where she is treated with dignity and understanding by all staff. The Chimneys is managed efficiently and has an excellent activities organiser. We are kept informed if there are any concerns about Mum's health.

Reply from Jindy Hayer, Operations Director at The Chimneys

Thank you for your lovely review of The Chimneys Residential Home.


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Review from Galina G (Daughter of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I come to Chimneys Care home I see my mum looked after very well. My mum enjoys singers occasionally coming in and different activities they organise.
I feel like she is very well cared for. The staff is very helpful and go out their way to help.

Reply from Jindy Hayer, Operations Director at The Chimneys

Thank you for your lovely review of The Chimneys Residential Home.


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Review from V B (Sister of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am impressed with the care my sister is given.

Reply from Jindy Hayer, Operations Director at The Chimneys

Thank you for your kind review of The Chimneys, we are pleased you are impressed with the care.


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Review from P R (Friend of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit there is always something going on which involves the residents. I've seen singers who encourage the residents to sing along and play instruments - tambourine, maracas and castanets. I've also seen quizzes. They also have fitness classes and board games.

Reply from Jindy Hayer, Operations Director at The Chimneys

Thank you for your lovely review of The Chimneys Residential Home.


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Review from Howard M (Husband of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When it was decided that my wife, an Alzheimer patient should go into a care home, my daughter and I took it upon ourselves to visit most of the 'care homes' in the area, including the newer and larger ones. We both came to the conclusion that The Chimneys is far and away the best we visited. Since
my wife moved in, in early July she has settled down very quickly and stressed to my daughter's and me how happy she is. The staff have marked that she is settled in very quickly and has demonstrated how happy she is. Thank you so much The Chimneys for ensuring her ongoing happiness.

Reply from Jindy Hayer, Operations Director at The Chimneys

Thank you kindly for your lovely words of The Chimneys, we are pleased to see your wife has settled in nicely.


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Review from D L (Sister of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run care home with plenty of activities where the residents appear happy and contented. A warm welcome always and very caring and professional. Staff are always willing to help with any needs and are approachable. Excellent value for money.

Reply from Jindy Hayer, Operations Director at The Chimneys

Thank you for your kind review of The Chimneys Residential Home.


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Review from Clare P (Daughter of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so nervous about finding the right home for Mum and we visited many homes at short or no notice. Chimneys stood out from all the others as such a caring place, with a real family feel to it, and as Chimneys is small they are able to involve all the residents whether it be a sing-song in the
lounge, or a garden party, or just relaxing watching the tv in the main lounge or the little lounge. The care at Chimneys is superb. There is always someone on hand to help, or even just to sit and chat with Mum. I remember when Mum didn't want to do the activity so a particular member of staff asked her what she wanted to do. She wanted to go to the village so they took Mum and another lady in wheelchairs into the village for tea and cake. That kind of one-to-one care is what makes Chimneys so special. Mum has been there now for 2 months and has really settled in well, she's always clean and beautifully dressed. The staff member arranges excellent activities, lovely food, homely feel. Definitely well deserving of 5 stars.

Reply from Jindy Hayer, Operations Director at The Chimneys

Such an amazing review of The Chimneys, the manager and team will be most pleased to read your kind words.


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Review from Annie M (Friend of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Chimneys staff are very friendly and welcoming. Residents are clean and tidy.

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Review from Julia G (Daughter of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was 100 last Friday and she would never have achieved such a remarkable age without the care and kindness of the staff at The Chimneys. They gave her a remarkable party and the food and organisation were exceptional. I cannot thank the staff and manager enough for all their care, patience and
understanding that has helped her achieve this grand old age and still be able to dance with the Mayor on her big day. A huge thank you from all of the family; you do an amazing job.

Reply from Jindy Hayer, Operations Director at The Chimneys

Thank you for the lovely review of The Chimneys, the team will be most pleased with your kind words.


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Review from V T (Daughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Chimneys Care Home in January 2024. Chimneys Care Home is incredibly welcoming from the moment you step through the door till the time you leave. It is warm and cosy and the communal lounge is always very busy and a lot of fun. The meals are beautiful and with different choices. The staff
are amazing, always available to talk to and have such a warm fondness towards all the residents. Special days like Valentine's Day, Pancake Day and Saints' Days are always planned with events and fun things to do. Dad has settled in so well and is incredibly well looked after by all the fabulous staff. Thank you.

Reply from Jindy Hayer, Operations Director at The Chimneys

Thank you so much for the lovely review of The Chimneys, they will be most pleased to read this.


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Review from H B (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being cared for extremely well at The Chimneys. Her personal care and day-to-day care are exceptional, giving her the opportunity to be as independent as possible. Mum has a good choice of meals and can always have more if required. Mum recently had a birthday and was made to feel very
special. I feel confident that she is in a safe environment and that her needs are taken care of.

Reply from Jindy Hayer, Operations Director at The Chimneys

Thank you kindly for your lovely review. We are pleased Mum enjoyed her birthday and your confident she is in a safe environment.


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Review from Lisa B (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to The Chimneys following the closure of his previous home. We were anxious as he had been so happy in his previous home, but had no need to worry. The staff are welcoming and kind and took time to introduce themselves and get to know my dad’s likes and dislikes. When I visit as I do not
live locally, I spend a whole afternoon with my dad and witness kindness from staff to all residents and individual care to each person. The atmosphere is inviting and kind and I always feel welcome. The food looks delicious and judging from everyone’s clean plates tastes great too! Entertainment is varied and staff go out of their way to make sure everyone is included.

Reply from Jindy Hayer, Operations Director at The Chimneys

Thank you for your excellent feedback of The Chimneys, we are very pleased to hear your dad has settled in well.


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Review from C H (Sister of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that the care my sister is getting is excellent. The facilities, cleanliness, food and drinks are excellent. Activities are excellent and enjoyed by everyone including myself and others. The staff are excellent and caring to all. Value for money n/a. Overall experience - Excellent.

Reply from Jindy Hayer, Operations Director at The Chimneys

Thank you for your very kind words about The Chimneys, the team really appreciate your positive feedback.


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Review from Tony H (Husband of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely room, clean and safe. Staff (all) are excellent and very caring with all residents. There is always something going on to stimulate the residents. Thinking of booking in for a meal as the food menu is very good.

Reply from Jindy Hayer, Operations Director at The Chimneys

Thank you for your lovely review of The Chimneys, we agree the food is delicious, you must most definitely try it.


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Review from R S (Friend of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On entering, made welcoming, always clean and smells nice. Activities excellent, and carers join residents in having an enjoyable time. Toilets excellent.

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Review from B C (Granddaughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel welcome, the home has a lovely feel to it. We have seen a vast improvement in my nan since she has lived at the home which is testament to the care she is receiving from all the staff there. Daily activities, plenty of interaction and lots of laughter along the way.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for The Chimneys is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for The Chimneys is calculated as follows: ( (229 Excellents x 5) + (68 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 302 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Chimneys is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Chimneys

What types of Care is The Chimneys registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Chimneys provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Chimneys have?

There are 24 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Chimneys?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Chimneys to the centre of Rugby?

1.8 mile(s) as the crow flies, distance by road may be significantly further.