The Chimneys

39 Bawnmore Road, Bilton, Rugby CV22 7QJ
Submit a Review
9.7 43 Reviews
  • The Chimneys, Rugby
The Chimneys is a well-established residential care home in Bilton, on the outskirts of Rugby. The home offers a comfortable and loving environment, where the residents receive 24-hour personal care from an experienced team. Residents have a access to superior living accommodation, lounges, a conservatory dining room and a landscaped garden.

Show The Chimneys on the Map

Care Provided by The Chimneys

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rita Gaile (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Chimneys

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200
  • (these prices are only a guideline, please contact The Chimneys to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting information is displayed in the hallway of the home.


The Chimneys Reviews (43)

Total of 43, showing 21-40
9.7

The Chimneys has a Review Score of 9.7 (9.742) out of 10, based on 26 reviews in the last 2 years. Over all time The Chimneys has 43 reviews.

Overall Experience

  • 32
  • 10
  • 1
  • 0
  • 0

Date Published

43
8
13
26
17

Review from Lisa P (Niece of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely, the staff are all kind and friendly and very helpful, the home is always clean and tidy, with a very homely feel to it. There always seems to be lots of activities going on for residents and their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim W (Nephew of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Chimneys staff have welcomed an apprehensive 92-year-old and made him feel safe and happy. His overall improvement physically and mentally we put down to the individual high level of care he receives. Always a warm welcome, always something going on and we are more than happy with the attention
he receives.

Reply from Jindy Hayer, Registered Manager at The Chimneys

Thank you for your kind review of The Chimneys, we are pleased to hear the high level of care is having a positive impact on your uncle's health and well being.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon T (Husband of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find it very pleasant to visit the home. The staff are very nice and helpful. Nothing is too much trouble for them, and a nice pleasant home.

Reply from Nicola Hazzard, Quality Assurance Manager at The Chimneys

Thank you so much for your kind words and review of The Chimneys.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the staff have made my mother feel very welcome and she has settled in well. I am very impressed with the activities that are set out for my mum and the food seems good. The rooms are light and clean but could do with an update, especially in the bathroom areas. Overall, I think this is a good
care home with dedicated staff. I'm not keen when there is temporary help coming in though.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James C (Husband of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are competent, caring and understanding and requests or concerns are dealt with very quickly. It's nice to have a number of different places to sit when visiting so we can choose somewhere quiet if we wish to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Friend of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited on May 5th to see my friend's mum who is at The Chimneys. It was the King's coronation weekend and, after returning back from a day out, we had a table set for the three of us, all done lovely, which made us feel really special. Plenty of choice and staff are always friendly whenever we visit.
The Chimneys has a wonderful warm, friendly atmosphere and nothing is ever too much trouble. Beautiful place and spotlessly clean and tidy. Thank you.

Reply from Nicola Hazzard, Quality Assurance Manager at The Chimneys

Thank you so much for your kind words and review of The Chimneys Residential Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrian C (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ma has settled in well and is very happy and feels safe. We are really pleased with the care she receives in a lovely home with the attentive and involved staff. They treat her with respect and dignity and keep in touch with us regularly and advise us immediately, if there is a problem.

Reply from Nicola Hazzard, Quality Assurance Manager at The Chimneys

Thank you for your kind words and review of the Chimneys.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy C (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we came to look around at the care home, in the whole of Rugby, this home definitely was most welcome, made us feel comfortable, able to support my mum and our family in the difficult time. All staff are very hard working, caring and they always welcome us and all staff seems to be so
much involved in my mum's care. This home is a very homely home.

Reply from Mia Nistor, HR Learning & Development Manager at The Chimneys

Thank you for your kind words and review of The Chimneys Residential Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth H (Friend of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone I have met from front to resident has been great.

Reply from Mia Nistor, HR Learning & Development Manager at The Chimneys

Thank you for your kind words and review of The Chimneys Residential Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole O (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family member, I found the staff very supportive, helpful and kind. They covered all aspects of care with professionalism, making medical care when needed. When I raised concerns the issues were resolved. The home's atmosphere was calm and friendly. My dad wasn't so happy as he didn't think the
carers came to him quick enough when he wanted something.

Reply from Mia Nistor, HR Learning & Development Manager at The Chimneys

Thank you for your kind words and review of The Chimneys Residential Home. Your feedback is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son-in-law of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was made most welcome when she joined The Chimneys recently. She was, in fact, welcomed with a hug and a cup of weak tea, just as she likes. She has settled in very nicely and has joined in most of the many activities that are arranged for residents. The staff have been most kind and
considerate throughout.

Reply from Nicola Hazzard, Quality Assurance Manager at The Chimneys

Thank you for you lovely review of the Chimneys Residential Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T B (Son of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and considerate staff. Always happy to answer queries and never have any problems talking to someone. Always keep us informed and always very professional. We are very happy with all aspects of care.

Reply from Mia Nistor, HR Learning & Development Manager at The Chimneys

Thank you for your kind words and review of The Chimneys Residential Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael P (Brother of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother transferred to this care home in late 2021. The welcome he has received was lovely and he felt at home straight away. The Chimneys feels like a home, not a care home. My brother has been transformed, he is much happier and once again, outgoing. The staff look after him so well. The contact
I have had with the management team has been very efficient and professional. Thank you Chimneys.

Reply from Mia Nistor, HR Learning & Development Manager at The Chimneys

Thank you for your inf words and review of The Chimneys Residential Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H H (Daughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with covid protocols. The property is very well maintained and is beautifully decorated. Most impressive are all of the staff. I feel Dad is very well looked after and his room is warm and comfortable. The staff I met are all caring and compassionate and I can't thank them enough for
all they are doing to care for my dad. A big thank you to everyone who works at the Chimneys.

Reply from Mia Nistor, HR Learning & Development Manager at The Chimneys

Thank you for your kind words and review of The Chimneys Residential Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvia W (Friend of Resident) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited an elderly gentleman - a friend who recently moved into the home at the Chimneys, Bolton. Although he is taking his time adjusting to his new surroundings (he is quite lucid, I have found on my visits the staff are extremely friendly and kind. I was offered cool drinks (in the garden on a hot,
sunny day) and tea and biscuits on the more recent occasions. My friend is well cared for and the staff are friendly and caring. The rooms I have seen are finished and decorated to a high standard.

Reply from Nicola Hazzard, Quality Assurance Manager at The Chimneys

Thank you so much for your kind words and review of The Chimneys.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrian B (Son of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind, always friendly and helpful whenever I ring or visit my Dad. The Chimneys always has a nice feel to it. I am so pleased I chose this home for my father.

Reply from Nicola Hazzard, Quality Assurance Manager at The Chimneys

Thank you very much for your kind review of The Chimneys.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian S (Daughter of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very helpful and caring towards my dad. If I have any concerns, they are dealt with very quickly. The staff are very approachable and hard working. The home itself is welcoming and warm.

Reply from Mia Nistor, HR Learning & Development Manager at The Chimneys

Thank you for your kind words and review of The Chimneys.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip H (Son of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, The Chimneys is an excellent residential care home. The staff and management are brilliant, as is the care my dad is receiving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I W (Daughter-in-law of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father-In-Law had been here for two and a half years. The Chimneys has a very homely feel, staff are good, my Father-In-Law is looked after very well. Much better since new manager was appointed. Lovely place to end your days. Lots of entertainment residents don't just sit staring into space.

Reply from Nicola Hazzard, Quality Assurance Manager at The Chimneys

Thank you very much for your kind words and review of The Chimneys


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N B (Granddaughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When Nanny first arrived, she settled well. She is not very sociable so when she made a friend, I was very happy. Unfortunately, a few months later, her friend passed away. I repeatedly asked for the staff to encourage friendships etc. but this was not done. Then covid arrived. Over the last 18 months,
my nanny's health, both physical and mental, has declined very quickly. Since covid, it has been difficult to arrange visits and I have discovered that staff members have not always been truthful when I have called to see how she is. There is now a new manager in place and I am hoping this helps.

Reply from Mia Nistor, HR Learning & Development Manager at The Chimneys

Thank you for your review of The Chimneys.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for The Chimneys is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for The Chimneys is calculated as follows: ( (229 Excellents x 5) + (68 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 302 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Chimneys is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet