The Elms

5 Main Street, Clifton-upon-Dunsmore, Rugby CV23 0BH
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9.7 25 Reviews
  • The Elms, Rugby
The Elms is an established Residential Home in the village location of Clifton Upon Dunsmore, providing full residential accommodation with 24 hour personal care in a loving, family-like environment to people who, by reason of advancing years, find it difficult to continue living by independent means.

The Elms has accommodation for a maximum of 27 residents.

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Care Provided by The Elms

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Filipa Cruz (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for The Elms

  • Weekly Charges per Person
    • Self-Funded Residential Care £990 – £1,200
    • Self-Funded Residential Dementia Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Care £1,020 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,350
  • (these prices are only a guideline, please contact The Elms to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home actively encourage friends, relatives and loved ones to visit Residents in their home in line with Government/Local Authority Guidelines.
    Residents may receive visitors at any time that is acceptable and reasonable to them and if there are no general restrictions imposed. Residents have the right to receive visitors in the privacy of their rooms and for the purpose of the visits to remain private. Where it is inconvenient or uncomfortable to use resident's own room, eg. because of numbers, the home will arrange for a more suitable venue in accordance with residents wishes.


  • Parking

  • On site parking for visitors


The Elms Reviews (25)

Total of 25, showing 1-20
9.7

The Elms has a Review Score of 9.7 (9.734) out of 10, based on 11 reviews in the last 2 years. Over all time The Elms has 25 reviews.

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Review from E J (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I greatly admire the professionalism and dedication of all the staff who cheerfully care for the residents showing compassion and patience. The home-cooked food is excellent, with choices each day and there are also always freshly baked cakes and delicious puddings. Visitors are welcomed with a smile
and there has been regular entertainment and classes such as movement therapy.

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Review from William M (Son of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for two years and has had a difficult time health-wise but the staff have been very supportive and Mum is now very settled and content and enjoying her time at The Elms. The staff are excellent and very caring.

Reply from Jindy Hayer, Operations Director at The Elms

Thank you for your kind review of The Elms, we're pleased your mum is now settled.


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Review from C P (Granddaughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been a resident at The Elms since January and in this time, the staff and manager have treated him with respect, compassion and dignity. Their care is to an extremely high standard and my grandfather seems very happy and has settled in extremely well. The food, care, activities and
other facilities are excellent and I would recommend The Elms very highly. Thank you to the manager and your team for all you do.

Reply from Jindy Hayer, Operations Director at The Elms

Thank you kindly for your lovely response for The Elms. We are very pleased to hear you and your Grandad are very happy with the care.


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Review from H R (Granddaughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely love The Elms and the staff. The Elms has a home-from-home feel and is a lovely relaxed environment with caring, empathetic staff. The level of care is fantastic and is person-centred and employs a holistic as well as care aspect to service users. Management is directly involved with residents
and their care and is present to residents and also amendable and supporting to residents' family members. Food and activity options are also wide, varied and with residents' needs in mind at the forefront. Exceptional standards at The Elms.

Reply from Jindy Hayer, Operations Director at The Elms

Thank you so kindly for this lovely review of The Elms, they will be best pleased to read your kind words. Thank you.


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Review from G C (Son of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring/professional - all that could be asked.

Reply from Marketing Manager, Operations Team at The Elms

Thank you for leaving a review of The Elms Residential Home.


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Review from Carole K (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred from the hospital for an assessment. I was delighted when she was assessed and I was informed she was to stay at The Elms. It's such a clean, caring, friendly place to visit. All the staff are helpful and the management are brilliant. I can't fault them. Thank you.

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Review from J M (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Elms provide excellent care. My mother has dementia and her behaviour can sometimes be challenging but the staff treat her with patience, empathy and dignity. The standard of cleanliness is excellent and the food outstanding.

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Review from M A (Son of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the Elms since 2016. In that time there have been many changes but the one constant has been the excellent care that she has received. Nothing is ever too much trouble. The door is always open promptly and with a smile. A drink is always offered regardless of the time
of day as is lunch if you are there. Activities are varied either in the house or third party and are well received by the residents. Food choice is good and varied.

Reply from Jindy Hayer, Operations Director at The Elms

Thank you, the team at The Elms are very grateful for your kind words.


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Review from S G (Granddaughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to the Elms my grandfather has settled in very well. He is very happy with the help he receives and enjoys the food. He is able to keep his independence and asks for help if required. All the staff are very friendly and the manager is always on hand to assist with any enquiries. He benefits
from regular haircuts, chiropody and health checks. It is peace of mind for the family.

Reply from Filipa, Registered Manager at The Elms

Thank you for your lovely review of The Elms, we are pleased your grandfather has been able to maintain his independence.


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Review from D S (Wife of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to stay at The Elms to be with my husband for two weeks whilst getting over a fall. I found all the staff very helpful, kind, and patient and couldn't do enough for you. I would certainly recommend The Elms to anyone.

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Review from Malcolm G (Respite Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were attentive but on occasion, they took a bit too long to get to me. The room was kept clean and tidy. Washing was done promptly and clothes returned ironed. Unfortunately, when meals were taken in the bedroom they were not always as hot as I would have liked. Cups of tea often lukewarm.

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Review from Suzi C (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved here after a short stay in hospital. Initially, we planned to move him closer to us. but he has settled so well, that we have decided he will stay here for now. The staff, management and residents at the home are so kind and friendly, nothing is too much trouble. During a recent illness
while at the home, the staff were amazing and went above and beyond to care for him. There is a lovely big garden that has been perfect for the great summer weather. Regular activities and entertainment is provided for residents. Meals are of a very good standard and his room is clean and comfortable. Thank you to all staff, caring is a difficult job, but you all do a great job.

Reply from Nicola Hazzard, Quality Assurance Manager at The Elms

Thank you for your kind words and review of The Elms.


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Review from Janice D (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like everybody, I am highly protective of my Mum who, until recently, had been fiercely independent. For me, putting her in a care home was a gut-wrenching final last resort. I was so worried about her on her first day, it was like sending your child to school for the first day. I kept calling up to
check if she was OK. I have to say, very quickly within a couple of days, my worries subsided, this was totally due to the incredibly dedicated staff at the Elms. Mum is confused and gets very agitated and awkward, the staff on all levels were fantastic, professional, patient and genuinely cared. Extra credit must go to the homeowner who has gone above and beyond to care for Mum. Her gentle, persistent, kindness has helped Mum to gain confidence and learn she can make friends, even at her age. I have no hesitation in recommending this home to your loved ones. Exceptional!

Reply from Nicola Hazzard, Quality Assurance Manager at The Elms

Thank you so much for your kind words and review of The Elms.


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Review from A G (Son of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful, nothing too much trouble. I am informed regularly about my Mums health. The hairdressing is excellent as Mum loves to have her hair done. She had her hair done every week and new covid restrictions have all but gone its nice for her to get back to her old routine.

Reply from Mia Nistor, HR Learning & Development Manager at The Elms

Thank you for your kind words and review of The Elms Residential Home.


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Review from G W (Daughter-in-law of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has settled in well. She is happy and looks more like her old self each time we visit. It is a relief to know that she is being looked after and is safe 24/7. Everyone at The Elms is always welcoming, and nothing is too much trouble.

Reply from Mia Nistor, HR Learning & Development Manager at The Elms

Thank you for your kind words and review of The Elms Residential Home.


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Review from Sue R (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my mother gets is good. The staff communicate well. The food is well prepared, nutritious with choices to suit Mother's varying taste and appetite. Attention to personal hygiene could be better, nails and teeth often appear to lack sufficient care, though I appreciate her condition/diagnosis
makes personal hygiene and compliance with requests too cooperative and difficult.

Reply from Nicola Hazzard, Quality Assurance Manager at The Elms

Thank you for your kind words and review of The Elms.


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Review from Jack W (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the care home enough. They have looked after my mother who will be 98 this year and has health issues for 3 1/2 years. During that time the staff have always been very caring, attentive and have addressed all her needs without question. The care home is clean, safe, cosy and a friendly
atmosphere prevails throughout. The home is well managed, the residents well looked after, the food is good and plentiful and there is a number of activities and entertainment organised to keep the residents stimulated. There has been much adverse publicity given to care homes of late but The Elms is an exception - a "shining light" and example to others!

Reply from Mia Nistor, HR Learning & Development Manager at The Elms

Thank you very much for your kind words and review of The Elms.


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Review from Carol S (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank goodness we chose this care home for Mum. There is no other place I would want her to be. The staff are amazing with Mum, as I know, at times, she can be very difficult with her dementia, especially of late. they treat her with love, respect and dignity. An awesome care home. I will always be
eternally grateful to each and every staff member.

Reply from Mia Nistor, HR Learning & Development Manager at The Elms

Thank you for your kind words and review of The Elms.


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Review from Ben W (Son-in-law of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always polite and helpful. I am kept informed about my father-in-law’s health and general situation. I feel confident that my father-in-law is well looked after and enjoys a good standard of living in the home. The home itself is bright, clean and well maintained.

Reply from Nicola Hazzard, Quality Assurance Manager at The Elms

Thank you for your kind review of The Elms Residential Home.


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Review from Sonya M (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff make this care home truly a home away from home. Their dedication to their duties is faultless. My mother was in a different care home for several years, prior to moving into The Elms. The difference in the two homes is massive with The Elms being 5* against the previous one, being one star.
Mum was not very well when admitted to The Elms but the top-quality care, wonderful yummy, hearty nutritious meals and encouragement and friendship from staff, has made an amazing difference. It has been a very difficult year but the whole team of staff have made my mum's life as good as possible, whilst embracing the many restrictions. I truly believe that had my mum not changed homes, I would be dealing with a very different scenario. If I was asked to rate The Elms, I would rate it 100%. The management is outstanding.

Reply from Nicola Hazzard, Quality Assurance Manager at The Elms

Thank you for your kind review of The Elms Residential Home.


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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for The Elms is calculated as follows: ( (98 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 128 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Elms is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Elms

What types of Care is The Elms registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Elms provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Elms have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Elms?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Elms to the centre of Rugby?

1.5 mile(s) as the crow flies, distance by road may be significantly further.