The Elms

5 Main Street, Clifton-upon-Dunsmore, Rugby CV23 0BH
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9.7 25 Reviews
  • The Elms, Rugby
The Elms is an established Residential Home in the village location of Clifton Upon Dunsmore, providing full residential accommodation with 24 hour personal care in a loving, family-like environment to people who, by reason of advancing years, find it difficult to continue living by independent means.

The Elms has accommodation for a maximum of 27 residents.

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Care Provided by The Elms

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Filipa Cruz (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for The Elms

  • Weekly Charges per Person
    • Self-Funded Residential Care £990 – £1,200
    • Self-Funded Residential Dementia Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Care £1,020 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,350
  • (these prices are only a guideline, please contact The Elms to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home actively encourage friends, relatives and loved ones to visit Residents in their home in line with Government/Local Authority Guidelines.
    Residents may receive visitors at any time that is acceptable and reasonable to them and if there are no general restrictions imposed. Residents have the right to receive visitors in the privacy of their rooms and for the purpose of the visits to remain private. Where it is inconvenient or uncomfortable to use resident's own room, eg. because of numbers, the home will arrange for a more suitable venue in accordance with residents wishes.


  • Parking

  • On site parking for visitors


The Elms Reviews (25)

Total of 25, showing 21-25
9.7

The Elms has a Review Score of 9.7 (9.734) out of 10, based on 11 reviews in the last 2 years. Over all time The Elms has 25 reviews.

Overall Experience

  • 23
  • 2
  • 0
  • 0
  • 0

Date Published

25
2
4
11
14

Review from Sylvia R (Partner of Resident) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner came to The Elms from the hospital after having a stroke. The staff are very welcoming and friendly to my partner and also myself. My partner has been cared for extremely well and I would recommend The Elms to anyone. The manager and staff have done an excellent job under difficult circumstances
with Covid19.

Reply from Nicola Hazzard, Quality Assurance Manager at The Elms

Thank you for your kind review of The Elms Residential Home.


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Review from Christine P (Daughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at The Elms, she suffers from Dementia.
Throughout the pandemic, the home has kept me updated on her progress and any problems that she is having. I can ring and speak to the staff with my concerns at any time and they are consistently helpful and kind.
The home is clean and
well maintained and all staff are friendly and very welcoming.
I feel confident that my mother is well cared for and happy.
I would not hesitate to recommend this home to anyone who is looking for care for their loved one.

Reply from Mia Nistor, HR Learning & Development Manager at The Elms

Thank you for your kind words and review of The Elms.


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Review from Peter H (Husband of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at The Elms since August 2018. In November 2019 she had a stroke and was only given a few weeks to live; as she could not swallow properly and was suffering from severe dementia. However, due to the excellent care provided by The Elms, my wife is still alive and being cared
for in a very professional and person-centred fashion. All the staff are so kind and caring and being led by a lovely, thoughtful and responsive Manager. I could not imagine my wife being cared for by any other provider. I'm in my 90's myself, I have no hesitation to enter The Elms as a new resident when the time comes. The food and activities are so carefully created to ensure a diverse range of stimulus for the residents. The home itself has a lovely feeling of being in your own home when entering it, and the rooms are decorated to a high standard. The Elms always updates the families and are very transparent on the residents care. The home is keeping residents safe during the pandemic.

Reply from Nicola Hazzard, Quality Assurance Manager at The Elms

Thank you so much for your lovely review of The Elms.


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Review from Janet F (Guardian of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to all the residents is outstanding, especially during the pandemic. They have kept in contact with me regularly about my aunty. Telling me when they have needed the doctor/nurse to her. I was asked about the Covid-19 vaccines given to her.
When I was able to visit, the home is always
clean and extremely welcoming. The food given to them is wonderful (I’ve even had meals there).
Plenty of cups of tea throughout the day.
I highly recommend The Elms.

Reply from Nicola Hazzard, Quality Assurance Manager at The Elms

Thank you so much for your lovely review of The Elms.


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Review from Kathy W (Daughter of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at The Elms since 2017, and we could not wish for a better place for him to be living.
All the staff are so welcoming and caring.
He really feels like it is his home.
The rooms are homely and always clean and tidy, as are all the communal rooms.
I have complete peace of
mind that my father is safe and well looked after.

Reply from Nicola Hazzard, Quality Assurance Manager at The Elms

Thank you so much for your kind review of The Elms.


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Care / Support

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Treated with Dignity

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for The Elms is calculated as follows: ( (98 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 128 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Elms is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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