Four Ways

Mason Avenue, Lillington, Leamington Spa CV32 7PE
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9.9 50 Reviews
  • Four Ways, Leamington Spa
Four Ways is situated in Lillington on the edge of Leamington Spa. The home has a range of amenities on its doorstep, including a small parade of shops, a post office, local library and bus route.

Delivering long-term and respite care for older people, Four Ways offers three households each with its own living spaces, including a lounge, dining area and kitchenette. The lounge areas and gardens are the perfect space to socialise in the warmer weather.

The team plans regular outings and day trips on the Memory Maker minibus - which relatives are invited to join and the home also benefits from a café, spa bath and a beauty salon offering unisex hairdressing and manicures.

If you’d like to find out more, please get in touch with the friendly team.

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Care Provided by Four Ways

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Louise Spann (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Four Ways

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,235
    • Self-Funded Residential Dementia Care from £1,335
  • (these prices are only a guideline, please contact Four Ways to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time to Four Ways. WCS Care also have a relatives' gateway where relatives can view care notes online and share messages and photos with loved ones (with appropriate consents in place).


  • Parking

  • Four Ways has limited car parking available, however there is on the street parking available in the area.


Four Ways Reviews (50)

Total of 50, showing 21-40
9.9

Four Ways has a Review Score of 9.9 (9.892) out of 10, based on 31 reviews in the last 2 years. Over all time Four Ways has 50 reviews.

Overall Experience

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Review from Richard A (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting from Sydney, Australia.
I have been visiting every day at differing times over the Christmas holiday period at Four Ways for the last five consecutive days and my observed review is nothing but praise for the home, care staff and the home upkeep.
The home is exceptionally clean and suitably
equipped for visitors to comfortably enjoy their visit at the home.
The friendly staff ensure that residents are very well looked after. It’s the attitude of the staff that generates such a comfortable and homely environment, which enabled me to be able to sit down and spend quality time with both my mother and father residing at the home. The staff were available and present, always treating my parents with respect and kindness, better than my expectations and showed genuine care and attention towards their needs - thank you.
I am extremely grateful knowing my parents are in very good hands.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for taking the time to leave us a review and for your wonderful feedback - it means a lot to us when we receive such a positive affirmation of what we do. I'll share your comments with the team. Best wishes.


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Review from Ragan Z (Cousin of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were in the UK on holiday from America and had a lovely visit on Oct 1st with our cousins, both of whom are in care at Fourways.
The staff really went out of their way to make it a wonderful experience for us all. It's obvious that it's a good place to live and that they are taking excellent care
of their residents.
Thank you so much!

Reply from Louise Spann, Home Manager at Four Ways

Thank you for taking the time to leave us a review. I'll share your kind feedback with the rest of the team. Best wishes.


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Review from Francesca B (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Four Ways for several years now, and her care has always been exemplary despite sometimes displaying challenging behaviour.
The staff know her well and know how to deal with her at these times.
They take care to look after her well, cater to her needs and are always aware of
the residents - the other week, I visited Mum, and we left the lounge and went to her room when a member of staff wasn’t in the lounge. Shortly after, a carer came to check that Mum was ok.
The staff are always friendly and caring, and I always feel that Mum is safe and well cared for.
The staff and company were also amazing during Covid and lockdowns.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for your lovely feedback.
It's our pleasure to care for your mum.
Best wishes.


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Review from Michael A (Son of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment that my dad and myself went to visit Four Ways to see if it was suitable for my Mum, who has Dementia, to stay for 2 weeks respite, we were made to feel very welcome.
The staff that greeted us all spoke and other staff that were just passing in the corridor or communal areas all took
the time to say hello.
We decided that Four Ways was the right place for Mum to be for 2 weeks and how right we were. She settled in very well, all the staff could not do enough to make her feel at home. Her room had new furniture and was freshly decorated, with a lovely little view from the window.
As a family, someone visited every day whilst she was in there and had an update on what she had been doing. Trips out to Stratford, Music, Quiz, plenty of laughing but most of all she was happy.
I can not thank the staff enough for making Mum feel welcome, the manager her team are exceptional in what they do, keep up the good work ladies it's you that make Four Ways.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for leaving us such a warm review - it means a lot. I'll share your comments with the team, who I know will appreciate hearing your feedback. Best wishes.


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Review from R G (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been brilliant with my mum, she was very happy at the care home and I was extremely happy with the care and attendance the staff showed towards her and our family.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for your lovely feedback - it means a lot and it was our pleasure caring for your mum. I'll share your comments with the team. Best wishes.


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Review from M S (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and carers are so friendly welcoming and very supportive nothing is too much trouble for them as we know it can be very challenging!
It has been one of the hardest decisions my brother and myself have had to make for our dad but we know that he is in the right place.
We would like to
say a huge thank you for welcoming our dad and making him feel like home. You are all amazing.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for leaving us a review and for your lovely feedback - it means a lot. I'll share your comments with the rest of the team. Best wishes.


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Review from Michelle H (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Four Ways Care Home in February this year. Up until October 2022, she had lived on her own and was very independent. After several falls, repeated UTIs and failing eyesight, she needed full-time care as she wasn’t safe to be alone and her home care wasn’t enough. My gran lived happily
at another in the 1990s and WCS Care Group was my first thought. I contacted a member of staff who, in record time, got Mum admitted and it was such a relief to know she was safe. All the staff are so welcoming and friendly, not only to Mum but to me as well. We can all have a laugh and a joke and my mum has returned to her old self in what feels like a homely and family environment.

Reply from Louise Spann, Home Manager at Four Ways

Thank you so much for leaving us a review and for your kind words. It means a lot to us and we're so pleased you feel your mum's been progressing well since moving into her new home. Best wishes.


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Review from Malcolm N (Son of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother arrived at Four Ways in May and we presumed there would be a lengthy settling in period, this proved not to be the case, she was made to feel welcome and settled in very quickly.
The care received has been excellent and has left us all feeling Mother is in a good place.
Four Ways were recommended
to me and I would have no hesitation in doing the same.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for taking the time to leave us a review. We're pleased you feel your mother's settled in well since moving into her new home and it's our pleasure caring for her. Best wishes.


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Review from David N (Son of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into the home from the hospital. As a dementia sufferer, the concern was that a new environment would be very disconcerting. The opposite has been true. She has settled really well. This is due to the excellent staff and the genuine effort to make my mother feel “at home” at Four Ways.
The Leadership and the whole organisation deserve recognition for the wonderful job that they have done in settling my mother into a care home. Well done to all.

Reply from Louise Spann, Home Manager at Four Ways

Thank you so much for taking the time to leave us a review. We really appreciate the wonderful feedback and are so pleased you feel your mum's settled in well since moving into her new home. Best wishes.


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Review from C W (Friend of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, great service.

Reply from Louise Spann, Home Manager at Four Ways

Thanks for taking the time to leave a review for us. Kind regards


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Review from L C (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my mom being here and well looked after, with no complaints. All the staff are very obliging.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for leaving a review for us - it's always lovely to hear from our relatives. Kind regards


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Review from Bindu B (Granddaughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used Four Ways care home Leamington Spa for three weeks in October 2022 for our grandmother. The care provided by the staff and carers was very good, it was reassuring that our grandmother was looked after well. This branch of Four Ways has a very friendly staff. The security and health and
safety measures were appropriate during the time of our grandmother's stay. Our grandmother is not mobile and we felt that some sort of interactive screen or music would have been nice to have in the room permanently. I would like to thank all the carers for the help and support they provided us during this time.

Reply from Louise Spann, Home Manager at Four Ways

Thank you very much for taking the time to leave us a review and for your feedback - we really appreciate it. Best wishes.


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Review from C S (Niece of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been at Four Ways for 2 years. I was concerned about him going into care as he has always lived an independent life on his own.
I didn't need to worry as the staff were very welcoming, supportive and friendly not just to my uncle but to me as well. My uncle's health has improved due to
the attention and care he receives. He has a sense of humour and enjoys a laugh and joke with the staff.
His behaviour has been challenging on a couple of occasions but the staff have shown patience and understanding in supporting him.
I know he is safe, happy and being well looked after, and his needs are being met.
I'm regularly kept up to date on what is going on regards to my uncle.
I am very grateful to the staff for the care he receives and how much they have included and supported me through these challenging times.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for your lovely review - it's our pleasure to care for your uncle. I will share your comments with the rest of the team, who always like to hear they're making a difference to the lives of our residents. Best wishes.


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Review from M M (Daughter of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All in all the staff are really caring and always look into queries, and meet requests made. They're always open to ideas and really helpful in advising on what their client's needs may be, i.e clothing, activities, etc. Am happy with the hygiene protection for visitors, so this protects clients and
staff at the home.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for taking the time to leave us a review. We really appreciate your feedback. Best wishes.


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Review from J B (Daughter of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Fourways for Mum after she decided she needed extra help after being in hospital. She has been there for four weeks and we have found the staff to be wonderful, they are very caring and cannot do enough for her. They are very good at communicating with us and are always available to answer
any questions. I would thoroughly recommend this carehome.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for taking the time to leave us a review. We really appreciate the feedback, and it's our pleasure taking care of your mother. I've shared your comments with the rest of the team. Best wishes.


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Review from Mark A (Friend of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father was admitted here 6-months into the pandemic. He died in hospital on the 2nd January 2022. As a family, we have nothing but gratitude for the care staff. We know that Dad was loved and well looked after. And he was always content in his last days. Thank you for the tremendous work you maintained
throughout the pandemic. Your care will always be valued.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for taking the time to leave us a review. We really appreciate the lovely feedback, and it was our pleasure taking care of your father. Best wishes.


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Review from Sandra H (Wife of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found I could no longer care for my husband at home when he was discharged from hospital and he went to Four Ways for two weeks respite. He then decided he would like to be a permanent resident and as I had previous experience of the home due to a relative being a resident for a few years, it was
my first choice. Many of the same staff are still there which I think is a good indication. The manager and carers are always welcoming and reassuring if we have any queries. It was my husband’s birthday this week and they did a great job of making his day special, he received a lot of fuss and attention from the staff, which he loved, also a cake and candles. The home has a friendly, homely atmosphere and is warm and cosy.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for taking the time to leave us a review. I'll pass your kind words onto the rest of the team, who I know will appreciate hearing your feedback. Best wishes.


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Review from Karen H (Private Carer of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow, what an amazing care home! The staff are always happy and genuinely love and care for the residents. There are always fun activities going on when I’ve been in, and the residents seem really happy, content, and relaxed. Four Ways have a real home-from-home feel. It’s a very special place full of
lovely people.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for leaving such a lovely review for us. We really appreciate your kind words. Best wishes.


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Review from David G (Son of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother decided for herself that she did not like living "at home" any more so I helped her to choose Four Ways. Initially, it was for respite but after a couple of days, she had a mini-stroke. When she left the hospital after a week she was happy to go back to the home so ended up staying there permanently.
She commented to friends that visited (pre-Covid) that she liked living there, which was a great compliment to the home from a lady that had always been very independent.
Over the months she very slowly deteriorated both mentally and physically but the staff were always there to encourage her in every possible way and deal calmly with any mishaps.
After another stay in hospital and some investigations, medical staff there decided that return to the care home was the kindest option for Mother. Four Ways did not hesitate to accept her return. They could have easily declined but continued to show the greatest care that they had over the previous months right up to the very last moment.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for taking the time to write a review for us. It was our pleasure to know and look after your mother. We really appreciate your kind words - I'll be sharing these with the rest of the team. Very best wishes.


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Review from Chloe H (Regular Volunteer) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are so hardworking and determined. Nothing is ever too much for them. They are always interacting with everyone and keeping a smile on everyone’s face. Never a dull day at Four Ways Leamington.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for all you do for our residents and home - and for taking time out to leave a review for us - it's really appreciated. Kind regards.


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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Four Ways is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Four Ways is calculated as follows: ( (327 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 361 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Four Ways is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Mar 2025

Please contact the care home and Press 1 to speak to our Trusted Advisor about our vacant bedrooms.


Awards / Recognitions (7)

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Meet the Team (1)

Louise

Louise Spann

Job Title: Home Manager

Joined: 2007

I’m the Home Manager for Four Ways and have been with WCS Care since 2007.


I started my journey with WCS at Four Ways working as a part-time, lead and senior carer, before opening up Drovers House in Rugby as the Deputy Home Manager in 2013.


After developing my experience as Home Manager at Drovers House, Castle Brook in Kenilworth, and Attleborough Grange in Nuneaton – I then moved back to Four Ways in my current role.


I'm passionate about helping others and feel nothing is ever too much trouble. I like getting to know our residents, staff and visitors and bringing fun and laughter to our work, whilst always getting the job done.