Four Ways

Mason Avenue, Lillington, Leamington Spa CV32 7PE
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9.9 50 Reviews
  • Four Ways, Leamington Spa
Four Ways is situated in Lillington on the edge of Leamington Spa. The home has a range of amenities on its doorstep, including a small parade of shops, a post office, local library and bus route.

Delivering long-term and respite care for older people, Four Ways offers three households each with its own living spaces, including a lounge, dining area and kitchenette. The lounge areas and gardens are the perfect space to socialise in the warmer weather.

The team plans regular outings and day trips on the Memory Maker minibus - which relatives are invited to join and the home also benefits from a café, spa bath and a beauty salon offering unisex hairdressing and manicures.

If you’d like to find out more, please get in touch with the friendly team.

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Care Provided by Four Ways

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Louise Spann (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Four Ways

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,235
    • Self-Funded Residential Dementia Care from £1,335
  • (these prices are only a guideline, please contact Four Ways to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time to Four Ways. WCS Care also have a relatives' gateway where relatives can view care notes online and share messages and photos with loved ones (with appropriate consents in place).


  • Parking

  • Four Ways has limited car parking available, however there is on the street parking available in the area.


Four Ways Reviews (50)

Total of 50, showing 41-50
9.9

Four Ways has a Review Score of 9.9 (9.892) out of 10, based on 31 reviews in the last 2 years. Over all time Four Ways has 50 reviews.

Overall Experience

  • 46
  • 3
  • 1
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Date Published

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Review from Imelda O (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was struggling at home and was difficult for my sister and I to be there all the time. Since becoming a resident my mum is a different person and is looked after to such a high standard. Nothing is too much trouble and all staff are hard working and very approachable. This has also helped both
my sister and I to feel confident that mum's needs are taken care of to a very high standard. We can be her daughters again now. Throughout the pandemic the staff did everything to ensure their high standards were maintained while having to keep all residents safe. It must have been terrifying at times but the residents were taken such good care of. I am truly grateful to them all.

Reply from Louise Spann, Home Manager at Four Ways

Thank you so much for your kind comments. The last year has been challenging and we've really valued the support of our families and each other - your feedback is really appreciated. Kind regards.


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Review from Christine S (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with dementia and moved into Four Ways about 7-years ago. At first, she was able to use all of the facilities located in her "household" and made friends with other residents. She was always happy and well looked after. About four years ago, she deteriorated to the point where she
needed round the clock care and help with all of her bodily functions. At all times, I found the team of carers to be cheerful and kind to my mum, quite often in the face of verbal abuse (due to my mum's condition), at which they just smiled and continued with their work. At the end of my mum's life, they kept me up to date and made sure that the family could visit without having to make an appointment. I can't thank them enough.


The home itself is lovely, particularly on the ground floor where there are tables and chairs to receive visitors, sofas, coffee and tea laid on and a lovely garden in which to sit and think, or just enjoy the fresh air. Thank you, Four Ways.


Reply from Louise Spann, Home Manager at Four Ways

Thank you for taking the time to leave a review for us. I've passed on your lovely comments to the rest of the team. It was our pleasure to care for your mum. Best wishes to you and your family.


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Review from R H (Husband of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first called Four Ways with my daughter seeking a place for my wife, who had suffered from Alzheimer's. For at least 10-years, it was my intention merely to take a look around and check the cost before endeavouring further elsewhere. I was so overwhelmed with the friendly reception from all I spoke
to that I booked her in. My first impressions were correct, I received endless love and kindness until she died in March 2021. Due to limited access to the home, I cannot comment with certainty about food/drink and activities.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for taking the time to leave such a kind review for us. It was a pleasure to care for your wife. Best wishes to you and your family from the Four Ways team.


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Review from Donna W (Sister of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother went into Four Ways care home in 2018 for a respite, we loved it that much he ended staying there for good. The home was clean, friendly and the food was excellent. The carers and all the staff could not do enough for him, nothing was too much trouble for them. He was smiling every time I
saw him which he has not done for a while, he was a changed man. He took part in all the activities and loved the garden. All the staff and residents became part of his family. I cannot thank them enough for all they did for him and for making his last couple of years so memorable for me and him. Thank you all once again.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for taking the time to leave a review for us and your kind feedback - I'll make sure that I pass your comments on to the wider team. Best wishes.


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Review from Louise P (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Four Ways for a year now. Mum settled in really well with the help of all the staff who are all very caring and compassionate. Mum is a very plain eater and likes traditional meals. We had a few problems at the beginning but I was able to sit down with the manager and go through
a meal plan that suited Mum which was very reassuring for me as Mum had lived with me for over 10 years. All the staff are very friendly and I was able to visit and take Mum out whenever we wanted to. Mum has a lovely room which is full of all her personal belongings which makes it feel very homely. Four Ways is such a lovely home it really feels like home, nothing is too much trouble for the staff. I know my mum is really happy then Covid came which made visiting more difficult but garden visits were put in place which over the summer was great. We are now waiting for the garden room to be built which means we can continue to visit over the winter.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for your kind words and taking the time to write a review for us. I'll pass your comments on to the wider team. Best wishes.


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Review from Debbie O (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Four Ways since June. She settled in really well and is looked after with compassion. It is getting difficult to visit her at the moment with restrictions because of Covid, but hopefully soon the pod in the garden will be ready and visiting can resume in the warm instead of being
in the garden now that the weather has begun to turn. I am really pleased that my mum is safe and being looked after by such lovely wonderful staff.

Reply from Louise Spann, Home Manager at Four Ways

Thank you for taking the time to write a review for us. I'll pass on your kind words to the rest of the team. We know the garden visiting pod will make a huge difference to visits in the coming months as the weather gets colder. Hopefully it will be up and running in the next week or so. Kind regards.


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Review from Patricia C (Regular Volunteer) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Fourways is a lovely happy place where everyone is made to feel so at home. Nothing is too much trouble for the staff. I have been assisting as volunteer for about two years and work alongside the lifestyle coaches. We have a lot of fun with the residents and it is always a joy to see them engaging
in activities and see their smiling faces. The staff at the home often join in and help out and create a welcoming environment.

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Review from Rebecca B (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law lives here and the care though this terrible pandemic has been of the utmost quality. I have recommended Four Ways to friends who are thinking of homes for their elderly relatives. They couldn't be in better hands. Most staff are loving and caring and the office staff and reception
staff are always helpful. I know I can talk to the managers about anything to do with my mother-in-law's care. I feel that she and I are treated respectfully. I come every week for my garden visit with her and they have done every thing to make it accommodating and safe for both of us. They are well kitted, organised and friendly. Very, very impressed - thank you.

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Review from S P (Son of Resident) published on 8 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I thought that the staff at Four Ways overall nice and caring and very kind to my father (two months respite care). I think that more could be done to stimulate the residents, activities, trips, music e5tc. Many just seemed to sit or walk around, some in their bedclothes.

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Review from D S (Son of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring, have never heard or seen any sign of irritation/impatience. The care home did their utmost to make it possible for my father to return there after a hospital stay. The hospital wanted to discharge him to a nursing home, which he doesn't need.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Four Ways is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Four Ways is calculated as follows: ( (327 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 361 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Four Ways is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Mar 2025

Please contact the care home and Press 1 to speak to our Trusted Advisor about our vacant bedrooms.


Awards / Recognitions (7)

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Meet the Team (1)

Louise

Louise Spann

Job Title: Home Manager

Joined: 2007

I’m the Home Manager for Four Ways and have been with WCS Care since 2007.


I started my journey with WCS at Four Ways working as a part-time, lead and senior carer, before opening up Drovers House in Rugby as the Deputy Home Manager in 2013.


After developing my experience as Home Manager at Drovers House, Castle Brook in Kenilworth, and Attleborough Grange in Nuneaton – I then moved back to Four Ways in my current role.


I'm passionate about helping others and feel nothing is ever too much trouble. I like getting to know our residents, staff and visitors and bringing fun and laughter to our work, whilst always getting the job done.