Gildawood Court

School Walk, Attleborough, Nuneaton CV11 4PJ
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9.3 67 Reviews
  • Gildawood Court, Nuneaton
Gildawood Court Care Home in Nuneaton provides the highest standard of residential and dementia care, for up to 60 elderly people, including trial stays, short stays, convalescent care and long-term care for individuals or couples. The dementia care provision has been designed to meet the University of Stirling’s standards, which are widely acknowledged as providing the best living environment for people living with dementia. Stirling’s Dementia Services Development Centre is renowned as the world leader in this field.

As part of the team's specialist dementia training, the care team are provided with ways to make the activities as meaningful and stimulating as possible for those living with dementia, as well as addressing the clinical aspects of care. It also allows the chefs to have the relevant knowledge to cater for those living with dementia and/or dysphagia, presenting food in a creativity and sensory stimulating way.

The home always encourages residents to bring important personal possessions to personalise bedrooms. The residents benefit from a broad and stimulating range of activities, with a programme developed in partnership with their dedicated activities coordinator. Gildawood enjoys an excellent reputation and has strong links with the local community.

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Care Provided by Gildawood Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Hayley Rix (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Funding & Fees Guide for Gildawood Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £995
    • Self-Funded Residential Dementia Care from £995
    • RESPITE Self-Funded Residential Care from £1,145
    • RESPITE Self-Funded Residential Dementia Care from £1,145
  • (these prices are only a guideline, please contact Gildawood Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home operate an open visiting policy at Gildawood Court, where residents and loved ones may visit at the times that are most convenient.


Gildawood Court Reviews (67)

Total of 67, showing 41-60
9.3

Gildawood Court has a Review Score of 9.3 (9.255) out of 10, based on 22 reviews in the last 2 years. Over all time Gildawood Court has 67 reviews.

Overall Experience

  • 33
  • 23
  • 5
  • 2
  • 4

Date Published

67
6
14
22
45

Review from Marios A (Husband of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife entered the home on Dec 2016 and until her death on the 12 May 18 having spent one week at hospital.
The care and kindness of the staff and indeed to myself have been of the silver standard.
I can't thank all enough, I shall be in your home the rest of my life.

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Review from J N (Wife of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and care shown to my husband during his stay at Gildawood was beyond anything I could have done for him. He was a man of extremes, in his manner and temperament.


The staff did their utmost to care for him in difficult circumstances. I will always be grateful to all of them. Thank you.


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Review from Tim B (Son of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loved it at Gildawood but I noticed that sometimes the staff could do with an extra pair of hands as they did not, always, have the time they would like to spend with individual residents.
But the staff that were there always showed love and care to all the residents and families.

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Review from A B (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Managers/deputy managers were extremely helpful and supportive. However, when help was needed most there was a serious understaffing problem leaving me and my Mum to struggle getting my Dad on and off the commode 3 times in one day which was distressing, especially as we were waiting for the GP to discuss
end of life treatment. The Manager made arrangements for us to pay weekly while assessing. One other issue was having to pay £945 for his last week when he spent 6 3/4 days of that week in hospital. A refund should have been issued as his room was cleared that day.

Reply from Jo Madejowska, Home Manager at Gildawood Court

We are pleased the family found the home and managers here supportive during a difficult time for them. Providing excellent care for our residents and support for their loved ones during end of life care is always our utmost priority. I would like to reassure the family that Gildawood Court was not understaffed and that their father was helped with his toileting and other needs on a frequent basis. Our managers and care team were in regular contact with the family during their time here with us and our manager’s door is always open should they wish to discuss anything further.


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Review from L A (Son of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother suffered from multiple health difficulties and every need was catered for at Gildawood with care and compassion.

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Review from Erica C (Daughter-in-law of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cross communication between staff/shift is my only criticism. Individually, the staff range from good to excellent and my mother-in-law is very content and loves the food. Communication to her is with an understanding of her dementia and she is well treated.

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Review from Janine H (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Gildawood Court for a couple of years. He settled in really quickly and all the staff were amazing, really friendly and the care my dad received was excellent. Communication between the home and myself was also good, they kept us updated on everything concerned with my dad.
Fantastic place.

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Review from Michael W (Son of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, 92 years, was welcomed with open arms and smiling faces. We were assured of my mothers care and so were happy to leave mum in the staffs care. Every time I visited mum I could see she was being cared for. (Food, cleanliness, social and health) When mum was first taken in I would phone in
the morning and evening and each time I asked how she was the staff (whoever was on duty) gave me a full report of her condition (Food consumption, clothing and cleanliness, social and health). It wasn't; wait 5 minutes I'll find out; the staff on duty (even having just come on duty) knew how my mum was. Mum was happy at Gildawood.

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Review from Charles H (Son of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few weeks my father has been at Gildawood he has received fantastic care and attention from all the staff.
He has never eaten so well and loves his room.
The manager and other caring staff have given valuable advice and are obviously very professional in the job they undertake.
Many thanks,
very much appreciated.

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Review from John B (Son of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found, especially at the end, that the staff were very professional and caring.
They give an externally good service all round.

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Review from Mary L (Wife of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband passed away while the carers were getting him ready for bed. They were excellent. I'm so grateful they were with him. I've visited since and all staff have been so kind. Rooms need decorating.

Reply from Jo Madejowska, Home Manager at Gildawood Court

Thank you for taking the time to review Gildawood Court, we really appreciate your feedback. At Gildawood Court we take great pride in ensuring we deliver high-quality care and facilities. We are very pleased that you have a positive impression of our team and the high-quality care they provide. We are currently reviewing opportunities for refurbishment and renovation in the home and are happy to report that we have a rolling ongoing maintenance programme to ensure that our high standards of service can be properly maintained. We always welcome the opportunity to improve and hope that you will continue to share your suggestions with us in the home in future.


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Review from Georgina L (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were very supportive to me as a daughter and very caring and supportive to my mother during her stay there. Nothing was too much trouble. My mum could not have stayed anywhere better, I believe Gildawood to be the best care home in the area. The building was always clean and tidy and the residents
were always looked after as if they were the staff's parents.

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Review from Adrian B (Nephew of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

- No issues with the care provided to my aunt.
- Staff will also usually answer e-mail enquiries promptly which is a great help to me personally.
- Staff will also contact me to advise if anything is needed.

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Review from R H (Wife of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found the service provided was uneven. Good and not so good. Some staff members are excellent and provide good care to the residents and also keep the relatives informed of their loved one's problems real and imaginary. Others show little interest and fail to see that a resident is comfortable
in his or her toilet needs. One can get the impression that the home is short staffed as the lounge where residents can gather is often left without a member of staff in attendance. I have found myself alone with 8 or 9 residents and no qualified carer on hand.

Reply from Johann Madejowska, Care Home Manager at Gildawood Court

Thank you for taking the time to review Gildawood Court, we really appreciate your feedback. At Gildawood Court we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person-centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We always welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.


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Review from Gillian E (Daughter of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was advised a place was available, so I visited and was given the time to chat with management and a tour of the home. Our room was painted in mums favourite colour, so that clinched the deal! She is settled well and is happy and feels it is her home now. This pleases me too, as I can relax in the
knowledge she has a structured day, enjoying sociable surroundings and I know she is safe and warm and being well looked after. Any queries I have, the management team soon put my mind at rest.

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Review from Mike S (Daughter of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The individual rooms are in need of decorating. My father's room which he has been in since August 2015 has a dent/hole in the wall which has never been sorted out. (It was like this when he moved in). Inconsistencies with staff and how they present food and liquid. My father is on stage 2 thickening
'salt recommendation'. Sometimes, you can pour his drink, whilst other times they are the consistency of jelly; this is without standing time. Perhaps training is needed. Overall, staff are very caring and I feel my father is well looked after.

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Review from Anthony B (Husband of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I get very concerned about missing clothes. I don't seem to make any progress on this. Then, quite often, clothes that are not hers appear in her wardrobe. I agree I should have sewn labels in, but I'm not very good at sewing. My wife's clothes have been missing for many months now.

Reply from Johann Madejowska, Care Home Manager at Gildawood Court

Thank you for taking the time to review Gildawood Court, we really appreciate your feedback. At Gildawood Court we take great pride in ensuring we deliver high quality care and facilities. We have listened to your feedback and spoken with our housekeeping team who are currently reviewing their procedures and implementing changes where necessary to ensure our service is of the highest quality. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.


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Review from Dennsi K (Husband of Resident) published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I was shown around Gildawood Court I was very impressed with the cleanliness and decided there and then that this was the place for my wife. My feelings have been up and down, but the staff have helped me get to grips with the situation. On three occasions where I wanted to take the wife out for
the day, the staff helped and pulled out all the stops to make sure she was clean, tidy and presentable for the event.
Over the last few months I have felt more comfortable visiting than I did at the beginning and I know that she is getting all the proper care that she needs that I could not provide.

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Review from Julia (Daughter of Resident) published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Gildawood in May, originally for respite care but due to her deteriorating condition has stayed as a permanent resident. I didn't want mum to have to go into a home but it has definitely been the best thing for her. The staff are brilliant and as a result she has started to engage with
people and take part in activities, which wouldn't have happened if she'd strayed at home.

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Review from Helen H (Wife of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gildawood Court cared for my late husband until he died on the 3rd of June 2016. My husband first attended for day care at Gildawood, he was well looked after by the day care staff, and he enjoyed going for 10 months. In 2015 my husbands needs became greater and I was advised to see if Gildawood could
take him on as a resident, fortunately they had a place and my husband moved in within a week. I felt dreadful committing him into care, but it became too much for me caring for him day and night. Our doctor had recommended that I should let go of some of the caring, and become his wife again.


I found the staff not only supported my husband, but also me, and for 16 months. I felt a part of the Gildawood family. I could not have asked for more, if I had a problem or concerns, it was dealt with within an efficient and sympathetic way. Life is not perfect, but I could not have asked for better care and support for my husband. He was treated with patience, kindness and dignity, and I for one will be forever grateful, and in debt to all the management, care staff, night staff, housekeepers and the maintenance men.
They all played their part in supporting both my husband and I.


I cannot recommend Gildawood court highly enough.


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Current Review Score: 9.3 (9.255)

Overview of Review Score

The Review Score of 9.3 (9.255) out of 10 for Gildawood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.255 for Gildawood Court is calculated as follows: ( (146 Excellents x 5) + (67 Goods x 4) + (14 Satisfactorys x 3) + (17 Poors x 2) + (11 Very Poors x 1) ) ÷ 255 Ratings = 4.255

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gildawood Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Hayley

Hayley Rix

Job Title: Home Manager

Joined: 2020

I joined Gildawood Court as Home Manager in September 2020, after spending the last 15 years of my career in the care sector.


I first started in 2005 as a support worker for adults with learning disabilities, becoming a CQC Registered Manager in 2009. Since then, I have managed various care settings, including domiciliary, supported living, residential and also nursing before starting at Gildawood Court.


As Home Manager, I enjoy the variety and challenges which each day brings at a care home. I have been impressed with how the team at Gildawood Court genuinely know the residents as individuals and treats everyone with such care and respect.


It is my responsibility to ensure that our residents receive the best care possible, that they are listened to and that their needs are met. It is also really important that my staff are supported in their role to assist our residents. It is a team effort and we all need to be working together to ensure the development of the home is the best it can be for its residents, relatives and staff.


I am also looking forward to building strong relationships with the local community and being active in exploring the lovely surrounding area.


In my spare time, I like to take my dog for walks and relax on the sofa watching a good movie.