Granville House

4 Moultrie Road, Rugby CV21 3BD
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9.5 21 Reviews
  • Granville House, Rugby
Granville House is a well-established residential care home in Rugby town centre.

The home is a Victorian House, offering a comfortable and loving environment to its residents. There are lounges, a conservatory dining room, as well as a patio and landscaped grounds.

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Care Provided by Granville House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Danni Dyer (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (7)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Granville House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,200
    • Self-Funded Residential Dementia Care £900 – £1,250
    • RESPITE Self-Funded Residential Care £990 – £1,110
    • RESPITE Self-Funded Residential Dementia Care £990 – £1,100

  • Fees are dependent on risk assessments and individual health and care needs.
  • (these prices are only a guideline, please contact Granville House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits by relatives and friends are very welcome and encouraged. Visiting times are unrestricted. However, visits at unsocial hours should be notified in advance to the Registered Manager. All visitors are encouraged to enjoy the peaceful environment of the Home by other residents.


  • Parking

  • Parking is available in the carpark at the rear of the building via Elsee Road. Short stay parking is available on Moultrie Road.


Granville House Reviews (21)

Total of 21, showing 1-20
9.5

Granville House has a Review Score of 9.5 (9.529) out of 10, based on 9 reviews in the last 2 years. Over all time Granville House has 21 reviews.

Overall Experience

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  • 7
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Date Published

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Review from Linda P (Friend of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home, been coming 9 years now and cannot fault it. The staff are very friendly and always a lovely welcome. Always smells very fresh and clean. Cannot praise it enough.

Reply from Jindy Hayer, Operations Director at Granville House

Thank you so much for your kind words of Granville House.


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Review from S S (Son-in-law of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my regular visits to the home, the staff are always caring, considerate, watchful and sympathetic to the needs of the residents. It is easy to discuss any issues relating to my mother-in-law.

Reply from Jindy Hayer, Operations Director at Granville House

Thank you for your lovely review of Granville House.


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Review from Geraldine S (Daughter of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can describe the home as being part of an extended family. I am always welcomed and treated with respect as is my mum. The staff look after her well and are kind and considerate to her needs. The food is always good and plenty of it. The home is always clean and tidy. The staff are amazing.

Reply from Jindy Hayer, Operations Director at Granville House

Thank you so much for your lovely review of Granville House, we're pleased you're a part of the family.


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Review from L N (Goddaughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful. My godmother says she likes it at Granville. She's made lots of friends and I often find her cracking jokes with staff and residents alike. She always appears washed and clean in herself and her clothes. Staff encourage good eating habits and have helped my godmother
maintain much of her independence, which is great.

Reply from Jindy Hayer, Operations Director at Granville House

Thank you for your kind review of the staff at Granville House.


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Review from R P (Friend of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our visits staff, very good and helpful. Room, very good and clean. My friend enjoys staying there and happy with the food and service given to her.

Reply from Jindy Hayer, Operations Director at Granville House

Thank you for your kind review of Granville House.


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Review from Ranjit S (Son of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy with her care. The staff are caring and attend to all mum's needs. The manager is outstanding and very caring and is always making sure we are happy with the care that is being given to Mum. We would definitely recommend this care home to friends and family.

Reply from Jindy Hayer, Operations Director at Granville House

Thank you for your lovely review of the new manager and the team at Granville House. They are most grateful for the positive feedback on the care they deliver.


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Review from Susan E (Friend of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting Granville House since 2017 on a weekly basis. My friend is very well looked after despite being difficult at times. I like the freedom of being able to take her out to the local park, which she loves. New management should enhance the running of this home.

Reply from Jindy Hayer, Operations Director at Granville House

Thank you for your lovely review of Granville House, we love hearing your friend is well looked after and enjoys visits out.


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Review from Jasrinder K (Daughter-in-law of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how happy we are with the care and support given to my mother-in-law. The new manager is amazing and so caring. Mum is so happy.

Reply from Sharon, Operations Team at Granville House

Thank you for your lovely words, the new manager is most appreciative of your kind review of her and the team at Granville House.


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Review from Katie P (Granddaughter of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start. Well my grandad was moved here after a short stay in hospital in March this year. The care he received was amazing. The staff became like family as I was there daily to visit. They couldn't do more for my grandad or our family. They work so hard and treat residents with such care and
dignity. The place is spotless, great food and entertainment. It generally felt like every member of staff there from the cleaners to the chefs, to the carers genuinely care about their residents and family. My grandad very quickly came to end of life and again they couldn't do more they gave us meals and refreshments and just an ear to listen. Sadly my grandad passed away last night but the staff were on hand to guide and support us. My only wishes are that the staff get more appreciation, support, the right equipment to help manage the residents and more staff from higher management as it's frustrating seeing the daily struggles. Finally I highly recommend this home.

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Review from Stephen B (Son of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been at the care home for a couple of months. My experience of the home and staff so far is excellent. The staff seem to genuinely care and not just for the residents, they care for us the family too.
My dad has dementia and doesn’t understand why he’s there, the staff are doing a
great job of keeping him active, busy and making him feel useful.
I am confident that my dad is in a safe and comfortable place with good quality staff around him.

Reply from Mia Nistor, HR Learning & Development Manager at Granville House

Thank you for your kind review of Granville House.


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Review from L M (Niece of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family feel safe in the knowledge that our uncle is in a safe place and is being cared for with dignity and kindness.

Reply from Nicola Hazzard, Quality Assurance Manager at Granville House

Thank you for your kind words and review of Granville House.


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Review from A H (Wife of Resident) assisted by family/friend published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased and grateful for all the kindness and care given to my husband. We know he is in good hands. Can't comment on value for money as I am not involved in the finance.

Reply from Nicola Hazzard, Quality Assurance Manager at Granville House

Thank you so much for your kind words and review of Granville House.


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Review from Elaine W (Daughter of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been a resident at Granville House since August 2015. The staff are friendly and supportive and I feel they treat my Dad with dignity. They keep me informed of any changes relating to my Dad and this is a great reassurance as I don't live locally.

Reply from Mia Nistor, HR Learning & Development Manager at Granville House

Thank you for your kind words and review of Granville House.


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Review from Stephen B (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dads health as a result of the kindness and care improved overnight. He settled in quickly with the staff all showing him the respect he deserves, the care he deserves and the kindness and love to help him to feel at home and safe.

Reply from Nicola Hazzard, Quality Assurance Manager at Granville House

Thank you for your kind words and review of Granville House.


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Review from Michelle R (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased that we found Granville for my dad's needs. My dad has dementia, the management and staff have been very accommodating and helpful to myself and my mother, it is very personal, homely and friendly!
My dad seems to be content, settled and he enjoys the banter with the staff.
We can visit him every day if we wish to! Thank you for making us feel at home!

Reply from Nicola Hazzard, Quality Assurance Manager at Granville House

Thank you so much for your kind review of Granville house.


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Review from Yvonne W (Daughter of Resident) published on 23 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Granville House for just over two years.
It's a really lovely care home. Well-run and managed, with professional staff who all genuinely care.
Mum was very happy there. She settled in quickly and thrived in the supportive and respectful environment that was provided.
I wouldn't
hesitate to recommend it.

Reply from Nicola Hazzard, Quality Assurance Manager at Granville House

Thank you for your kind words and review of Granville House.


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Review from Joyce A (Wife of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with care provided by dedicated staff. I feel well supported by the manager and her team who have always provided me with honest and accurate information about my husbands care. My grateful thanks to everyone at Granville House.

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Review from Viorica (Friend of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are genuinely caring and work hard to make sure my friend receives good care. They are also very supportive in facilitating virtual contact in-between visits to ensure family contact. Always friendly and professional.

Reply from Mia Nistor, HR Learning & Development Manager at Granville House

Thank you for your kind words and review of Granville House.


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Review from Neil B (Son of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Granville House has recently become home for both my mother and father for completely different care needs. With the opening of Care home visits following the ease of Lockdown restrictions I have been able to visit them both weekly and have always found the staff and management to be extremely helpful,
and genuinely care about both of my parents. The Manager and her close team are always fully aware of the needs and limitations both my parents have and I believe are very hands-on in terms of leading the wider Care Home team and building personal relationships with Mum and Dad. My two brothers and the extended family are very aware that Mum and Dad are in the right place having their needs fully supported sympathetically.

Reply from Mia Nistor, HR Learning & Development Manager at Granville House

Thank you for your kind words and review of Granville House.


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Review from C B (Daughter of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother recently celebrated her 100th birthday and the home organised a party. This was a very happy and joyful occasion enjoyed by all who came.
We are very happy with the care she receives. It gives is peace of mind.

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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Granville House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for Granville House is calculated as follows: ( (69 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 105 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Granville House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Granville House

What types of Care is Granville House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Granville House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Granville House have?

There are 21 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Granville House?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Granville House to the centre of Rugby?

0.3 mile(s) as the crow flies, distance by road may be significantly further.