Hylands House Care Home

Warwick Road, Stratford-upon-Avon CV37 6YW
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9.9 64 Reviews
  • Hylands House Care Home, Stratford-upon-Avon
Hylands House is situated in the heart of Stratford-upon-Avon. Stratford-upon-Avon is set in the beautiful rural Warwickshire countryside, on the banks of the River Avon. It is one of the most popular tourist destinations in Britain, famous as the birthplace of William Shakespeare.

Hylands House is a small family-run care home which has been operating since 1987. Hylands House is highly regarded within the local community, providing exceptional care for older people 24 hours a day. They specialise in Dementia, Respite Care, Residential Care and Day Care.

All staff are long-standing and have a true passion for caring for the home’s residents. Staff training is always on the agenda with all members of staff constantly undertaking specialist training throughout the year.

The home has a vibrant programme of activities and entertainment for residents to enjoy, arts and crafts, music therapy and sports therapy, to name a few.
The home has a lounge, quiet room, dining room, conservatory, hairdressers and a beautiful garden. There is ample parking to the rear of the property for visitors.

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Care Provided by Hylands House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Hylands House Care Ltd
  • Person in charge
  • Jackie Smith (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (21)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Hylands House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,500
    • Self-Funded Residential Dementia Care £1,150 – £1,500
    • RESPITE Self-Funded Residential Care £1,250 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,500

  • Fee's are dependent on the individuals needs assessed Fees are all inclusive; there are no additional care home costs.
    Residents pay for their own discretionary personal costs such as newspapers, hairdressing and chiropody.
    Prospective residents are invited to call our Administrator for further details of fees and funding support.
  • (these prices are only a guideline, please contact Hylands House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting all hours


  • Parking

  • Large car park at rear of property


Hylands House Care Home Reviews (64)

Total of 64, showing 1-20
9.9

Hylands House Care Home has a Review Score of 9.9 (9.904) out of 10, based on 16 reviews in the last 2 years. Over all time Hylands House Care Home has 64 reviews.

Overall Experience

  • 55
  • 8
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Date Published

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Review from Katie H (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Hylands House Care Home for about 8 months before she passed away in December.
I chose Hylands House as it had been personally recommended by friends who have had family as residents.
My mother was always very well taken care of and everyone was extremely kind.
One of the great
things about Hylands House is that its a very small intimate environment. The carers really got to know my Mother, and were very good at remembering personal details. This was especially important as she had dementia and the familiarity of the same carers each day was so important for her. My father visiting my mother nearly everyday, and the team were very kind and supportive to him too.

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Review from Donna M (Daughter of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in well and starting to embrace the life and great facilities that the home has to offer. The care and staff are excellent and nothing too much trouble. We as a family have no concerns that mum is in the right place for her. Thank you all.

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Review from Stephen H (Son of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident of the care of Hylands, he is always well looked after. The staff care about him and his welfare and nothing is too much trouble. I have no concerns that he is in the right place for him.

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Review from K L (Granddaughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team are super supportive not just to the residents but the associated families too. Following the amazing care for my grandfather who is no longer with us it is a great comfort having my grandmother in the same home.

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Review from Ian H (Husband of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all the support and staff are excellent. The care home is very well run and my wife has settled in very well. Food is excellent and general care is excellent. Facilities are very good and my wife has settled in a very short space of time. Our daughter is very satisfied with the care
provided.

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Review from Linda H (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just entered the home. It is an adjustment for her, but she is being well cared for, is clean and safe. the staff are all very friendly and welcoming. As it is privately owned and not part of a chain, there is an intimacy about it, that is appreciated.

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Review from Jenny W (Daughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been in Hyland House, she has never looked so well, she recently got hearing aids which has really helped and now joins in conversations and her outlook is much brighter and eating well. Mum had a sore on her leg and this was looked at straight away and treated. Nothing is too much
for the carers, all the staff are so friendly and helpful, management included, best move for Mum.

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Review from N S (Sister of Resident) published on 29 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On both my recent visits I have found a warm, friendly atmosphere amongst the residents and the staff. The home is clean and comfortable as are the residents. The residents are treated with respect and warmth. l was particularly impressed that each resident's birthday is celebrated.

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Review from G A (Daughter of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Hylands House for 18 months now and she has been very well looked after. The staff are all very friendly and there is very good communication with me. The home is very clean and has been updated. I am very happy for my mum to be there.

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Review from Sharon E (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after and cared for and treated kindly and with dignity.
She is happy at Hylands House and engages with the residents and staff so she is not lonely.
Health and wellbeing monitored and always able to speak to the staff regularly.
Highly recommended.

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Review from C E (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hylands House continue to provide the very best I care for my mother, she is now bed-bound and has been for months yet she is always clean, cared for and only ever has the fragrance of freshly laundered linen. Her time with us is coming to a close, but Hylands have done everything to ensure we have
had extra time to be with her and for her to be treated with care and dignity. I think their care has been exceptional.

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Review from H T (Sister of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has had super care during his residency. I want to thank the staff for all their efforts to keep him safe, clean, happy and well-fed each day. I commend the management for working together with our family to achieve their care home aims and objectives.

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Review from Steve L (Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Hylands House for the last 6 months. Although I'm not a typical resident, my every need has been met.
The biggest plus points of this home are the staff and environment.
My health has improved to the extent that I am now able to move out and start my next challenge towards
living independently.
If you need a care home personally or for your loved one, please look no further.

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Review from R P (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are great and really make me feel that my family member is well looked after.
The home is clean, and they are constantly improving/upgrading different areas.
My family member is happy here, which was not the case in a previous location.

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Review from H L (Sister of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been highly satisfied with the care that Hylands House has provided to my brother. When I first went to view Hylands House I felt then that the staff were genuinely caring, skilled, and kind. And now that my brother has been with Hylands House for 6 months I know that my first impressions and
judgement on the carers was not wrong. The care has been excellent and the staff are superb. My brother's room has a delightful view over the garden with the flowers, birds, and rabbits keeping him entertained.

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Review from Gillian H (Daughter of Resident) published on 9 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been treated with respect, care and consideration, as have I.
I cannot really comment on all parts of the care home as my Mom is bedridden. I do walk through the lounge area and it is always bright and welcoming. The gardens are lovely. If anyone has been in to sing or visit the home,
the staff always make sure my Mom receives a visit too.
I feel content knowing my Mom is happy and very well cared for.

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Review from Tony W (Son of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hylands House Care Home looks after my father-in-law superbly well. They send updates about events like Christmas parties and send pictures in newsletters of what they are doing. He really looks like he’s enjoying himself. I’m more than happy for him to be there.

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Review from Marie B (Daughter of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at the end of January and I am delighted with the care and kindness that he has received from the manager and her team at Hylands House. He has settled in well, is happy, relaxed and well cared for. The manager is very knowledgeable, incredibly helpful, insightful and a very easy lady
to talk to. I feel very confident having my father in the care at Hylands.

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Review from David C (Brother-in-law of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hylands House Care Home is a very caring and family-orientated care home. My sister-in-law was recently in hospital for a hip operation and Hylands made it clear they would have her back as soon as possible where they gave her personal help and attention which led to a speedy recovery.
Their communication
is excellent.

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Review from E P (Son of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a service user at Hylands since 2019. I have always been more than pleased with the care that my mother receives, and interactions with management have always been very positive and helpful. The other residents at Hylands always seem to be doing as well as they can be despite their
conditions; there are always lots of activities going on, and the food and drink service at Hylands is brilliant.

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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Hylands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Hylands House Care Home is calculated as follows: ( (162 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 178 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hylands House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 23 Feb 2025

Please contact us for further information on bed vacancies.


Awards / Recognitions (0)

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Meet the Team (3)

Shelley

Shelley Sheasby

Job Title: Registered Manager

Joined: 2018

I have been working in the care sector for many years and has been the Registered Manager of Hylands House Care Home since November 2018. At Hylands House we offer first class care on a permanent or respite basis, which is delivered by highly trained care staff in a homely comfortable environment. All of our residents are individuals and we treat them with dignity and respect while offering freedom of choice and promote independence as much as possible.
Our chef's prepare three nutritious meals a day and the menu changes regularly to reflect seasonal produce. At Hylands House specialist diets are catered for.
My team and i would love to show you around our home. So if you should like a tour, or wish to discuss any aspect of care with me, please telephone Hylands House to make an appointment.


Jackie

Jackie Smith

Job Title: Deputy Manager

Joined: 1990

Jackie has worked for Hylands House Care Home for more that 30 years. She is now working as the Deputy Manager as part of the dedicated and experienced team at Hylands House.


Paige

Paige Troth

Job Title: Activities Co-ordinator

Joined: 2021

Paige is our activity co-ordinator, ensuring that our residents have a varied and engaging schedule of activities in which to participate.


Frequently Asked Questions about Hylands House Care Home

What types of Care is Hylands House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hylands House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hylands House Care Home have?

There are 21 Single Rooms.

What are the Facilities & Services at Hylands House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hylands House Care Home to the centre of Stratford-upon-Avon?

0.0 mile(s) as the crow flies, distance by road may be significantly further.