Hylands House Care Home

Warwick Road, Stratford-upon-Avon CV37 6YW
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9.9 64 Reviews
  • Hylands House Care Home, Stratford-upon-Avon
Hylands House is situated in the heart of Stratford-upon-Avon. Stratford-upon-Avon is set in the beautiful rural Warwickshire countryside, on the banks of the River Avon. It is one of the most popular tourist destinations in Britain, famous as the birthplace of William Shakespeare.

Hylands House is a small family-run care home which has been operating since 1987. Hylands House is highly regarded within the local community, providing exceptional care for older people 24 hours a day. They specialise in Dementia, Respite Care, Residential Care and Day Care.

All staff are long-standing and have a true passion for caring for the home’s residents. Staff training is always on the agenda with all members of staff constantly undertaking specialist training throughout the year.

The home has a vibrant programme of activities and entertainment for residents to enjoy, arts and crafts, music therapy and sports therapy, to name a few.
The home has a lounge, quiet room, dining room, conservatory, hairdressers and a beautiful garden. There is ample parking to the rear of the property for visitors.

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Care Provided by Hylands House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Hylands House Care Ltd
  • Person in charge
  • Jackie Smith (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (21)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Hylands House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,500
    • Self-Funded Residential Dementia Care £1,150 – £1,500
    • RESPITE Self-Funded Residential Care £1,250 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,500

  • Fee's are dependent on the individuals needs assessed Fees are all inclusive; there are no additional care home costs.
    Residents pay for their own discretionary personal costs such as newspapers, hairdressing and chiropody.
    Prospective residents are invited to call our Administrator for further details of fees and funding support.
  • (these prices are only a guideline, please contact Hylands House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting all hours


  • Parking

  • Large car park at rear of property


Hylands House Care Home Reviews (64)

Total of 64, showing 21-40
9.9

Hylands House Care Home has a Review Score of 9.9 (9.904) out of 10, based on 16 reviews in the last 2 years. Over all time Hylands House Care Home has 64 reviews.

Overall Experience

  • 55
  • 8
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Date Published

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9
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Review from D J (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was only at Hylands for the last few weeks of her life, but as a family we could not have appreciated more the care she was given there. She was treated with great respect and dignity and every effort made to help her settle down quickly and be comfortable in the home. In her final decline, she
was given immediate and urgent attention with great compassion.
As well as the excellent care Mum received, the staff were wonderful at helping Dad too, they really understand that dementia is an illness that affects all the family. They were very patient with all our enquiries (including repeated questions) and made every effort to allow Dad the time with Mum that he needed.
The home is also meticulous about Covid precautions, designed to help keep the very vulnerable residents as safe as possible.
If you need a dementia care home in the Stratford area, we would highly recommend Hylands.

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Review from R C (Son of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Hylands House for over 30 months, unfortunately, due to her illness, her condition has deteriorated to the point where she is bedridden. Throughout her time there we have found the care to be very good and the staff attentive and friendly. Due to its small size, the
staff seem to have a very close working relationship with the residents, something from experience the larger homes do not seem to be able to cater for. We feel Mum’s needs are well catered for and if we had to choose a home again Hylands House would be our choice.

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Review from A L (Niece of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt thrives at Hylands House, she is very well cared for, and most importantly happy. The staff have developed a great rapport with her, and are so accommodating when I visit. They have an excellent structure which means you get to know them really well. The team really relate to who my aunt is,
treat her as an individual and with huge respect, consideration and kindness. The staff have also shared my aunts enthusiasm for having our dog visit - its always a great occasion and lots of fun, every visit creates memories that will always be treasured, I cant thank them enough.

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Review from Valerie C (Sister of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was diagnosed with Dementia in Alzheimer's two years ago while living on her own, through the pandemic, unfortunately, despite using daycare it became apparent she needed 24-hour care. We explored care homes in the Stratford area concentrating on those we felt would suit her and in a cosy
and caring and homely environment. We felt Hylands House fitted the bill and they were so kind and helpful and suggested the best way was to start with a two weeks rest bite visit. There was no pressure at all, just great advice and help. That was three months ago, she has settled into her new home very well, is happy and made friends and now talks of Hylands as her home. We can not be more complimentary about the manager and her staff, they are kind, professional and always ready to respond to any questions we ask.
Living two hours away from Stratford and previously worrying every day about my sister I am now confident her every need is being cared for at Hylands House Care home.

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Review from Robin H (Son of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, respectful, helpful and caring staff.
I truly believe that my mum is being cared for in the best place and by the best people.
Hylands House has mum's welfare at the heart of her care - she comes first, this makes me feel very comfortable.

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Review from Ian H (Husband of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hylands is a remarkable Care Home. Very family-friendly. The staff are very helpful - outstanding - and my wife could not be happier. I looked after her until she moved into Hylands and thankfully she is now better looked after than she was at home where I provided all the Care with the help of some
visiting carers.
I would recommend Hylands to anyone looking for a good, family-friendly care home.
Well done Hylands. You really are number one.

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Review from Peter D (Nephew of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been involved with Hylands House over a period of 18 months. They provided end-of-life care for one relative, and ongoing care for another relative who has Alzheimer’s. In both cases, their care has been excellent and their communication with me very good. The home and the rooms always appear
clean, and the difficulties of Covid lockdowns were well managed and communicated. The key ingredient is that the staff are aware and caring towards the residents.

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Review from Gail H (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just spent 2 weeks at Hylands House Care for respite. My mother was well cared for and I can tell she was relaxed and happy whilst in their care. The staff have been very helpful friendly and approachable throughout the whole process.

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Review from P P (Daughter of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Hylands House Care for a few months, during that time she was cared for in a kind and compassionate way, which also extended to our family. The staff were always approachable and willing to discuss any issues that arose. I always felt my mum was being well cared for and have
no doubts that Hylands, being a small care home was the best place for her.

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Review from Helen B (Daughter of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and mother in law reside at Hylands House and we highly rate the individual attention to their personal care and welfare. Being a small number of residents means the care is constant and personal to each resident
Highly recommended

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Review from K J (Friend of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Hylands House for some time now and the care she has received has been outstanding. The care staff have been amazing and my friend's condition has improved dramatically. When I visit my friend she always looks spotless and well dressed. My friend is always wearing her jewellery
which was always so important to her. The manager at Hylands House is very professional and the way she has managed the covid-19 epidemic and to our amazement has managed to keep the residents and staff safe during this difficult time. Our heartfelt thanks go to the staff at Hylands House.

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Review from B N (Nephew of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a week in hospital my aunt was admitted to Hylands House initially for assessment to ascertain the level of care required. It was decided that she required 24-hour care and therefore it was recommended that I should accept the place offered at Hylands House. I am extremely satisfied with the
care she has received during the 9 months there. Prior to this she was having limited hours of care at her home and after settling down at Hylands, having the company of other residents and a good standard of care from staff is good for her and have noticed that she now looks much better. I am only able to visit her approximately once a month due to living 150 miles away, but when we visit, we have always been warmly welcomed by all staff. They always keep me updated with any issues that may have arisen. I am also invited to have a telephone review with the manager on a regular basis, which is good for me due to the distance involved. Thank you all for your kindness.

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Review from Paul B (Son of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my very first contact with the manager and the team at Hylands House Care, I was impressed with the level of service, professionalism and positivity. When my Mum arrived at Hylands House she received the best possible care and the team did everything they could to welcome my Mum and make her comfortable.
They also swiftly and efficiently took over the various medical tasks associated with my Mum moving to Hylands from outside Warwickshire. We were kept fully informed of Mum's condition and status in a positive but realistic manner and I feel the team went out of their way to help. Unfortunately, my Mum's stay in Hylands was a short one, but I am sure she would have been happy and comfortable there and well looked after. On behalf of my brothers and sisters I would fully recommend Hylands House and the manager and her team.

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Review from Russell P (Son of Resident) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the level of care that my mother is receiving.
The staff with whom I am in contact are professional, courteous and kind.
Any issues are addressed promptly and with good grace, almost always to a satisfactory resolution in a timely manner; and all reasonable requests are accommodated.

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Review from James V (Father of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last 6 months have been rather turbulent with Covid and one thing and another. Dad became a resident at Hylands House back in March, he was recovering from Covid. All of the Hylands' family have made Dad feel like part of the family, they have given Dad a quality of life I thought may not be possible
again, his well being and health due to their loving care and attention is constantly improving, thank you to all of you.

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Review from Anthony B (Son of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been in the home for 6 months now and I have seen a marked improvement in her health and well being. The care she receives is excellent, the feedback I receive is very good and communication with the home is very good.

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Review from Kay G (Daughter of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is very pleased with the high level of care provided at Hylands. Mum is happy and content and could not be in a better place. The staff and management work hard yet are always upbeat and treat residents with great dignity. I am unable to rate activities at the moment as due to Covid restrictions
this year, families have been unable to take part. Prior to this, there was always a good programme of activities.
It is commendable that Hylands went into lockdown early in 2020, and with careful management and staff vigilance, there have been no Covid deaths.
Thank you to everyone for all that you do.

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Review from Andrea C (Daughter of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Hylands House for just over a year. We as a family are extremely happy with the care and kindness shown to Mum, a member of staff is always at hand to help.
We are confident that Mum is very comfortable, and all her needs are well provided for, which is great.

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Review from Simon H (Son of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and the facilities at Hylands. The staff are very welcoming when I visit.
It is a lovely place and I would always recommend this care home.
My mother is always happy and smiles when we visit.
This must be because she is looked after well.

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Review from Russell P (Son of Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's care is of a high standard, and I am confident that she is in good hands.
Care staff seem to be very diligent and professional, and also very friendly.
Admin staff very good - any queries that I have put to them have been addressed and resolved satisfactorily in a timely manner.

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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Hylands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Hylands House Care Home is calculated as follows: ( (162 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 178 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hylands House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 23 Feb 2025

Please contact us for further information on bed vacancies.


Awards / Recognitions (0)

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Meet the Team (3)

Shelley

Shelley Sheasby

Job Title: Registered Manager

Joined: 2018

I have been working in the care sector for many years and has been the Registered Manager of Hylands House Care Home since November 2018. At Hylands House we offer first class care on a permanent or respite basis, which is delivered by highly trained care staff in a homely comfortable environment. All of our residents are individuals and we treat them with dignity and respect while offering freedom of choice and promote independence as much as possible.
Our chef's prepare three nutritious meals a day and the menu changes regularly to reflect seasonal produce. At Hylands House specialist diets are catered for.
My team and i would love to show you around our home. So if you should like a tour, or wish to discuss any aspect of care with me, please telephone Hylands House to make an appointment.


Jackie

Jackie Smith

Job Title: Deputy Manager

Joined: 1990

Jackie has worked for Hylands House Care Home for more that 30 years. She is now working as the Deputy Manager as part of the dedicated and experienced team at Hylands House.


Paige

Paige Troth

Job Title: Activities Co-ordinator

Joined: 2021

Paige is our activity co-ordinator, ensuring that our residents have a varied and engaging schedule of activities in which to participate.