Review from Angela B (Daughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience

The communication I’ve had from staff has been outstanding and been wonderful at facilitating contact between my father and I due to the Covid 19 restrictions. I hope soon I will be able to visit and give a more detailed opinion when I can visit my father in the care setting. It’s difficult to give

any opinion on standards without seeing the home.

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Review from Christine H (Daughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience

It has been a difficult year but Mum's carers and other members of staff have kept me up to date with her progress by email and photos. All staff are very quick to get back to me whenever I've made a request. I feel we are working as a team for the best interests of Mum, who has severe dementia, with

all the additional mental health difficulty this brings. I'm very pleased she's in a small home with staff who are well known to her and to me. And that these kindnesses are done as a matter of course.

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Review from Jo (Daughter of Resident) published on 21 October 2020
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Overall Experience

We had to make a difficult decision for mum to go into a care home recently, but the staff at Hylands House have made her transition so much easier.
The care manager was so welcoming from our first meeting and has provided reassurance, advice and genuine care since then.
The staff are kind, friendly

and caring and I’m sure this is why mum has settled in so well. The communication is excellent and they go out of their way to make sure we are reassured during this difficult time of lockdown. I would like to thank all of the staff for their kindness and for looking after mum. I hope she continues to feel at home there.

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Review from Pauline (Daughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience

Hylands House has provided great care and with the restrictions of covid 19 has coped very well with this. The level of communication is of a high standard and I am always kept well up to date on any changes and/or needs of my family member. Although it would be nice if the gardens were opened up for

visits within government guidelines on social distancing.

Reply from Shelley Sheasby, Manager at Hylands House Care Home

Dear Pauline, thank you so much for your feedback. We have now opened up the garden and are doing visits whilst maintaining social distancing guidelines. Please call the office to book in a visiting time.

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Review from Aimi W (Niece of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience

The manager has always been very helpful and easy to communicate with, explaining everything in a very intense and unusual situation. Staff are friendly and willing to help in any way they can. My relative has been cared for with dignity, patience and understanding, always with her best interests in

mind.

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Review from Martin (Son of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience

Hylands House has given Mum genuine care and attention to help her recover from a UTI which was not diagnosed by her previous Care Home.
Could not have chosen a better home than Hylands House Mum always looks lovely and cared for.
Would definitely recommend!

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Review from Deborah G (Daughter of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience

My father was assessed for his suitability for becoming a resident at Hylands House in mid-March 2020. He had Alzheimer's, we were told that Hylands House was an appropriate home for him. We were assured he could stay until the end of his days and that some places would not offer this, but they did.

After only 2 months, we got a call to say that he needed to move as it was an unsuitable home for him! We had to move him in the midst of the Coronavirus lockdown, an extremely traumatic event for us and obviously for him. Three weeks later he died in June 2020. I am furious that Hylands House did not guide us appropriately, we were green to his needs. Their comment on his departure was, he needed a nursing home, not a care home, his health at this stage had not deteriorated, but his Alzheimer's did affect his behaviour as is common. Why did they take him post assessment?

Reply from Michelle Sheasby, Home Manager at Hylands House Care Home

We are sorry for your loss and offer our sincere condolences. At Hylands House we do promote our small care home for individuals to spend the rest of their days with us, however, in some circumstances, this is not in the individual’s best interests. This is mainly due to the needs and behaviours increasing to a level which cannot be met in a residential dementia care home setting. We do not take any decision lightly to move a resident on to another care home and this is only initiated after other avenues of support have been sought, such as working with the multi-disciplinary team. In this circumstance as you are aware, we made every effort for your father to stay with us at Hylands House and his GP was also involved with his care. Unfortunately, even with this added support, due to behaviours of concern the decision was made that we could no longer meet the needs of your father and it was in his best interests to be moved to a suitable care home where he would receive the level of care.

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Review from Lorraine (Friend of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience

When I enter the home once a week to see my best friend, I'm always made very welcome, staff always seem happy. They always have time for a chat about how my friend is and things in general. They keep the place very clean and tidy and all the residents seem happy too. My friend tells me she is very

happy to be there and she looks well cared for.

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Review from Jill (Niece of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience

My aunt, who has dementia, has been cared for by staff from Hylands House care home since 2017. I have seen them demonstrate great patience with her, even when, on occasions, they had no idea I had just arrived and none was aware that I was just coming into the main living space to see her. All the

residents have dementia and so their mood may change from one minute to the next. But the atmosphere always seems calm at all times. Most of the staff have been there for years so they know the residents very well. This is very reassuring for relatives.

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Review from Rob E (Son of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience

Hylands House is fantastic. The Manager is brilliant and filled us with confidence that Mom would be happy and well cared for there, which she is. They gave us some sound advice, guidance, and support on how to handle Mom’s move and as such, it went perfectly. We couldn’t wish for a better home for

her. The team are friendly and efficient and are always focused on there care and well being of the residents who live there.

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Review from Karl (Son of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience

After researching dementia care within Stratford upon Avon, for our elderly mother, we settled upon Hylands House. This decision has proved to be the correct one, as we have found the care and attention that she is receiving to be of a very high standard. Whilst the staff are very professional in the

way they approach everything, they are also very personal with the residents which is really good to see and hear. In fact, it is due to the staff that we find it reassuring to leave our mother in their care.

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Review from Pat (Wife of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience

I could not have wished for my husband to be in any better place than Hylands House.
The staff and standard of care was outstanding to requirements for his needs.
I cannot thank them all enough for all they did for him.

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Review from Lynda (Daughter of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience

My mother has received excellent care at Hylands House over the past two years. The home is small and friendly and encourages regular input from residents and their families. The residents are treated as individuals and with great care and respect by all the staff. A varied programme of activities to

stimulate and entertain are planned each week.

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Review from Karen L (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

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Excellent care given to my mother, she hasn't seemed as happy as this for years. There is a lovely homely atmosphere, staff very friendly and they take on board the feedback they receive from relatives.

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Review from Christine L (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

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Hylands House has a very friendly family atmosphere. All staff know each resident very well and are sensitive and accommodating to their needs. A lot of the staff have worked there for many years. The new manager, appointed last year, is very approachable, proactive and has regular care reviews with

family members. We can phone or talk to her at any time. Activities are strongly encouraged to promote quality of life. The home is always very clean, staff are brilliant and the food is excellent. Mum has lived there for four years and is very happy there. This is a gem of a care home.

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Review from Hannah (Daughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience

Hylands has been a true home for my mother. I was very reluctant and anxious about placing my mother in care, however, the love and support she has received at Hylands has been truly heartwarming and life-changing. I know she is being well looked after and her needs are being taken care of. She always

speaks highly of the fresh meals and daily activities that clearly keep her happy and busy. It is quite visible the staff take pride in what they do. They are always happy to give updates and genuinely care for the people they look after.

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Review from Simon (Son of Resident) published on 31 March 2020
Submitted via Website • Report

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Having visited quite a few residential care homes last year looking for a place for my mother it was our opinion that Hylands had the more homely and welcoming atmosphere of any of the places seen. The staff and management made us feel that my mother would be well cared for and they understood and could

answer any of our concerns with a delicate and considered response. Having resided there for over 9 months now we still have the full confidence that my mother is being cared for with the highest regard.

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Review from David B (Son of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience

My father has been very well looked after by the home. Last summer a new home manager was appointed who has proved to be a real driving force in improving the overall quality of the home, and therefore Dad's care.
My father is always well presented and his room is spotless. The food is excellent and

there are many long standing carers in the home who are very professional and empathetic.

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Review from Kim (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

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The carers at Hylands treat the residents with dignity and respect. They are dedicated to the small number of residents and understand how difficult it is for families to handover the care to them. It is tempting to be swayed by the other larger, modern care homes but having used one of these for respite

previously, you become acutely aware that it is the care that is the most important quality and not the decor. This is what shines through at Hylands and the family feel that they all help to create.

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Review from Liz (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

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As a small home all of the staff know all of the residents well. It has a family atmosphere. Residents are encouraged to be in communal areas to avoid isolation. The relatively new management is innovative and strongly encouraging for all activities to promote quality of life. At the next CQC inspection

I am 100% confident that the part "well led...requires improvement" will change to a good or excellent. Communication with relatives is good. Care reviews happen regularly.
Staff are brilliant at looking after residents with dementia and its associated difficulties. In my father's case he had to leave a previous home, staff at Hylands have no issue with his behaviour.
I would definitely recommend.

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Hylands House Care Home

Care Provided by Hylands House Care Home

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Funding & Fees Guide for Hylands House Care Home

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