Hylands House Care Home

Warwick Road, Stratford-upon-Avon CV37 6YW
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9.9 64 Reviews
  • Hylands House Care Home, Stratford-upon-Avon
Hylands House is situated in the heart of Stratford-upon-Avon. Stratford-upon-Avon is set in the beautiful rural Warwickshire countryside, on the banks of the River Avon. It is one of the most popular tourist destinations in Britain, famous as the birthplace of William Shakespeare.

Hylands House is a small family-run care home which has been operating since 1987. Hylands House is highly regarded within the local community, providing exceptional care for older people 24 hours a day. They specialise in Dementia, Respite Care, Residential Care and Day Care.

All staff are long-standing and have a true passion for caring for the home’s residents. Staff training is always on the agenda with all members of staff constantly undertaking specialist training throughout the year.

The home has a vibrant programme of activities and entertainment for residents to enjoy, arts and crafts, music therapy and sports therapy, to name a few.
The home has a lounge, quiet room, dining room, conservatory, hairdressers and a beautiful garden. There is ample parking to the rear of the property for visitors.

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Care Provided by Hylands House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Hylands House Care Ltd
  • Person in charge
  • Jackie Smith (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (21)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Hylands House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,500
    • Self-Funded Residential Dementia Care £1,150 – £1,500
    • RESPITE Self-Funded Residential Care £1,250 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,500

  • Fee's are dependent on the individuals needs assessed Fees are all inclusive; there are no additional care home costs.
    Residents pay for their own discretionary personal costs such as newspapers, hairdressing and chiropody.
    Prospective residents are invited to call our Administrator for further details of fees and funding support.
  • (these prices are only a guideline, please contact Hylands House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting all hours


  • Parking

  • Large car park at rear of property


Hylands House Care Home Reviews (64)

Total of 64, showing 61-64
9.9

Hylands House Care Home has a Review Score of 9.9 (9.904) out of 10, based on 16 reviews in the last 2 years. Over all time Hylands House Care Home has 64 reviews.

Overall Experience

  • 55
  • 8
  • 1
  • 0
  • 0

Date Published

64
2
9
16
48

Review from Chris (Son of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hylands House is a warm and welcoming place to visit.
Personally I have had two family members living there and both were/are extremely happy and content.
The care they receive there is professional and lovingly provided - nothing is too much trouble for the staff many of which are prepared to go
the extra mile!
Residents are made to feel individuals each receiving the care which is appropriate to their own needs.

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Review from Carol (Sister of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care and attention showed to my sister during her placement. All medical needs are met. Whenever I have visited all areas of the home are extremely clean. It feels very homely. The Manager has always been very friendly and welcoming and is very knowledgeable which is extremely
reassuring. She always makes time for a chat if I have any concerns and leaves me feeling reassured. In fact, all of the staff seem happy in their work. Have seen the meals the residents are served and they appear well presented and nutritious. I would have no reservations in recommending Hylands for a friend or loved one. Feel reassured that their needs are met and they are safe and treated with the dignity that they deserve.

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Review from Alex M (Granddaughter of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum from another home to Hylands House and feel that this was the best decision we could have made. From the management to all the staff members, all are very helpful and sincerely care for their residents. Mum has been looked after and is happy at Hylands House. We are kept updated and have
regular interaction with the staff/manager. I want to thank all the staff for all the hard work they do. Thank you.

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Review from Amanda H (Daughter of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hylands is a fantastic care home offering a very high standard of personal care. My mother has received nothing but A1 attention since she moved into Hylands and they have also supported family members, as we adapt to my mother's on-going dementia. They are a close-knit team, where it becomes very
apparent that they genuinely care for their residents. They consistently go the extra mile to meet resident need - even if it means 'thinking outside the box' to ensure their comfort.

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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Hylands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Hylands House Care Home is calculated as follows: ( (162 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 178 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hylands House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 23 Feb 2025

Please contact us for further information on bed vacancies.


Awards / Recognitions (0)

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Meet the Team (3)

Shelley

Shelley Sheasby

Job Title: Registered Manager

Joined: 2018

I have been working in the care sector for many years and has been the Registered Manager of Hylands House Care Home since November 2018. At Hylands House we offer first class care on a permanent or respite basis, which is delivered by highly trained care staff in a homely comfortable environment. All of our residents are individuals and we treat them with dignity and respect while offering freedom of choice and promote independence as much as possible.
Our chef's prepare three nutritious meals a day and the menu changes regularly to reflect seasonal produce. At Hylands House specialist diets are catered for.
My team and i would love to show you around our home. So if you should like a tour, or wish to discuss any aspect of care with me, please telephone Hylands House to make an appointment.


Jackie

Jackie Smith

Job Title: Deputy Manager

Joined: 1990

Jackie has worked for Hylands House Care Home for more that 30 years. She is now working as the Deputy Manager as part of the dedicated and experienced team at Hylands House.


Paige

Paige Troth

Job Title: Activities Co-ordinator

Joined: 2021

Paige is our activity co-ordinator, ensuring that our residents have a varied and engaging schedule of activities in which to participate.