Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Cherry Tree Lodge has a Review Score of 9.1 (9.139) out of 10, based on 8 reviews in the last 2 years. Over all time Cherry Tree Lodge has 45 reviews.
Review from Jane W (Friend of Resident) published on 31 October 2024
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Review from J A (Daughter of Resident) published on 4 June 2024
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Reply from Siobhan Kearns, Manager at Cherry Tree Lodge
Thank you very much for taking the time to leave us a review and thank you for all of your kind words and stars. The whole Cherry Tree team does appreciate you writing your review and the feedback.
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Review from N R (Son of Resident) published on 1 May 2024
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Reply from Siobhan Kearns, Manager at Cherry Tree Lodge
Thank you very much for taking the time to leave us a review and thank you for all of your kind words and stars. The whole Cherry Tree team does appreciate you writing your review and the feedback.
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Review from Rosemary E (Daughter of Resident) published on 15 January 2024
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Reply from Scott Wincott, Manager at Cherry Tree Lodge
Thank you very much for taking the time to leave us a review and thank you for all of your kind words and stars. The whole Cherry Tree team really do appreciate you writing your review and the feedback.
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Review from J P (Daughter-in-law of Resident) published on 3 November 2023
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Reply from Scott Wincott, Manager at Cherry Tree Lodge
Thank you very much for taking the time to leave us a review and thank you for all of your kind words and stars, the whole Cherry Tree team really do appreciate you writing your review and the feedback, Thank you.
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Review from Sandra H (Niece of Resident) published on 9 June 2023
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Reply from Scott Wincott, Home Manager at Cherry Tree Lodge
Hi Sandra,
Thank you very much for taking the time to leave us a review and thank you for all of your kind words and stars. The whole Cherry Tree team really do appreciate you writing your review and the feedback. Thank you.
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Review from Ruth A (Daughter of Resident) published on 19 April 2023
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Reply from Scott Wincott, Home Manager at Cherry Tree Lodge
Hi Ruth,
Thank you for taking the time to write a lovely review! It is a pleasure to take care of your mum at Cherry Tree Lodge. Have a great day!
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Review from E B (Daughter of Resident) published on 2 April 2023
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Reply from Scott Wincott, Home Manager at Cherry Tree Lodge
Thank you for taking the time to leave us a review and thank you for all of your kind words. The whole Cherry Tree team really appreciate you writing your review and for all of the five stars. Thank you.
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Review from Tiffany J (Daughter of Resident) published on 17 March 2023
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Reply from Scott Wincott, Home Manager at Cherry Tree Lodge
Thank you so very much for taking the time to write a review on Cherry Tree Lodge. Your kind words and 5* throughout means so much to us all.
Activities within the home are always ongoing and we try to personalise them every step of the way whilst offering choice and variety to ensure all residents enjoy thoroughly and given opportunity to take part. It means so much to me and the team at Cherry Tree to know that their hard work is appreciated.
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Review from Christopher B (Son of Resident) published on 13 March 2023
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Reply from Scott Wincott, Home Manager at Cherry Tree Lodge
Hi Chris,
Thank you so much for your review, it’s amazing for us to receive such great feedback.
I am glad that all the changes and improvements within the home have been noticed and I can assure you these improvements will continue and remain consistent. We could not do what we do without all the fantastic support from you and all the other families and friends who visit Cherry Tree Lodge.
Thank you again, Chris and we look forward to seeing you soon.
Kindest regards.
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Review from Nicki D (Niece of Resident) published on 2 March 2023
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Reply from Scott Wincott, Home Manager at Cherry Tree Lodge
Hi Nicki,
Thank you so much for your review. It’s an absolute pleasure caring for your uncle and auntie. We always strive to deliver the best possible, person-centred care, whilst promoting individual independence. We are so glad that you can see such a positive change in them both and that we have been able to make a difference. Your review means so much to us all here at Cherry tree.
Kindest regards.
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Review from Katy D (Great-granddaughter of Resident) published on 24 February 2023
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Reply from Scott Wincott, Home Manager at Cherry Tree Lodge
Hi Katy,
Thank you so much for your kind words. May I say, it was our pleasure caring for your grandad. Your review means so much to our team here at Cherry Tree and thank you for taking the time to give such positive feedback.
Kind regards,
Scott.
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Review from Clive W (Son of Resident) published on 26 September 2022
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Reply from Scott Wincott, Home Manager at Cherry Tree Lodge
Thank you for your positive comments about Cherry Tree Lodge. These comments made the staff's day! We are pleased to hear that your dad has settled in so well with us and enjoys all the activities and food on offer. Have a great day!
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Review from Barry J (Resident) published on 22 September 2022
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Reply from Carol McDyre, Customer Relations Manager at Cherry Tree Lodge
Thank you so much for this lovely review. It truly warms our hearts to know that our residents are happy and feel safe and secure in our care .
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Review from Jayne W (Daughter of Resident) published on 14 September 2022
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Reply from Scott Wincott, Home Manager at Cherry Tree Lodge
Hi Jayne, thank you very much for your kind words. We work hard to ensure that each resident's needs are catered for and it really does mean so much to the team at Cherry Tree to know that their hard work is appreciated. Have a great day!
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Review from Michael C (Husband of Resident) published on 14 September 2022
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Reply from Scott Wincott, Home Manager at Cherry Tree Lodge
Hi Michael, thank you very much for taking the time to write a review. It means so much to the team at Cherry Tree to know that their hard work is appreciated. Have a great day!
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Review from Monica M (Partner of Resident) published on 17 June 2022
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Reply from Carol McDyre, Customer Relations Manager at Cherry Tree Lodge
Thank you very much for taking the time to write a review.
It means so much to the team at Cherry Tree to know that their hard work is appreciated.
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Review from Wayne O (Son of Resident) published on 10 June 2022
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Reply from Carol McDyre, Customer Relations Manager at Cherry Tree Lodge
Hi Wayne,
Thank you for your review. I would like to assure you that all comments are taken seriously and will most certainly be looked in to.
I would really like the opportunity to arrange a meeting with yourself to discuss your concerns further. Please could you contact the home at your earliest convenience? Thank you, Scott
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Review from M B (Daughter of Resident) published on 9 June 2022
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Reply from Scott Wincott, Home Manager at Cherry Tree Lodge
Thank you for your positive comments about Cherry Tree Lodge. These comments made the staff's day! We are pleased to hear that your mum has settled in so well with us.
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Review from A S (Nephew of Resident) published on 7 June 2022
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Reply from Scott Wincott, Home Manager at Cherry Tree Lodge
We are really happy to hear that you have noticed the improvements within Cherry Tree Lodge since the new management team have been in place. It is great to hear that you have noted the positive improvement in your aunt too! Thank you for leaving us this positive feedback.
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The Review Score of 9.1 (9.139) out of 10 for Cherry Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.798 for Cherry Tree Lodge is calculated as follows: ( (77 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.798
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.341 Points relating to the number of positive Reviews for Cherry Tree Lodge is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 8 Positive Reviews ÷ 14.8 = 0.541
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Apr 2023
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Job Title: Home Manager
I have worked in the care sector since 2012 starting my career as a care assistant. I joined Cherry Tree Lodge in March of 2022 as Deputy Manager and stepped up to Home Manager in December 2023. I like to bake cakes and savoury treats and crochet in my spare time.
Job Title: Care Team Leader
Joined: 2021
My name is Shibu, and I have been a Care Team Leader at Cherry Tree Lodge for 34 months. I truly enjoy all aspects of my job, but my favourite part is spending time with the residents. I take pride in completing my tasks efficiently and with care.
Some of my proudest moments include being promoted to Care Team Leader, being named Employee of the Month, and receiving the "Star of the Year 2024" award. It’s also incredibly rewarding to be known as the best CTL by my residents and their families.
In my spare time, I enjoy watching movies, as well as playing and watching cricket.
Job Title: Housekeeper
Joined: 2015
My name is Kim, and I have been the Housekeeper at Cherry Tree Lodge for 9 years. I absolutely love my job, especially because of the residents. Their smiles and stories make every day special.
In my spare time, I enjoy lounging in my PJs and reading a good book, which helps me unwind and relax.
Job Title: Lifestyle Coordinator
Joined: 2021
My name is Mariya, and I’m a Lifestyle Coordinator. I truly enjoy my job because of the friendly atmosphere, and the opportunity to spend time chatting with the residents, and playing games together. I’m grateful for the great team support I have here.
When I worked as a carer, I was honoured to receive Employee of the Month. I also enjoy making people laugh, even if it’s at my own jokes!
In my spare time, I love reading books, dancing, writing novels, and, of course, talking—talking, talking, talking!
Job Title: Home Administrator
Joined: 1997
My name is Michelle, and I have been the Home Administrator at Cherry Tree Lodge for 27 years. I love my job because of the wonderful residents and staff. We have a great team and always manage to have a good laugh together.
I hold a degree in criminology & psychology, which has been an interesting addition to my role. Outside of work, I enjoy going to the gym, reading, walking my two pugs and French bulldog, shopping, and going on holidays.
Job Title: Maintenance
Joined: 2017
My name is Peter, and I’ve been the Maintenance worker at Cherry Tree Lodge for 7 years. I enjoy my job because of the variety I get every day, with each task bringing something new and different.
I’m proud to have won a Care Award during my time here. A fun fact about me: I once had a sprint finish with a Womble at the London Marathon—and it beat me!
In my spare time, I love running, dancing, and being involved with the Scouts.
Job Title: Chef
Joined: 1994
My name is Dawn, and I have been the Cook at Cherry Tree Lodge for over 20 years. I love my job because I get to make the residents happy with the meals I prepare for them. It’s truly rewarding to see them enjoy what I cook.
I was honoured to receive the Star of the Month award, which was a highlight in my career. I also enjoy singing while I’m cooking, which adds a bit of fun to my day! When I’m not working, I enjoy knitting, watching TV, and going on holidays.
Job Title: Deputy Manager
Joined: 2021
My name is Sebin, and I am the Acting Deputy Manager at Cherry Tree Lodge, where I have been working for 34 months. I enjoy interacting with residents, their families, and the staff, as it allows me to build meaningful connections while continually learning and improving myself.
Over the past three years, I have been proud to be promoted within the team, which reflects my dedication and growth. Outside of work, I have a passion for travelling and exploring new places.