The Limes

Alcester Road, Stratford-upon-Avon CV37 6PH
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9.5 23 Reviews
  • The Limes, Stratford-upon-Avon
The Limes is situated just a few minutes walk from Stratford-upon-Avon's town centre, There are local services, shops and public transport all within easy reach.

The home offers long-term and respite care for older people in a welcoming and homely environment that is made up of two households. Offering independent living with the benefit of care just a call away, each household includes a lounge, dining space and kitchenette. The hub of the household, the lounges are the ideal space for residents to socialise together or welcome their friends and families.

They also use night-time acoustic monitoring to improve the health and wellbeing of the people living with them.

The team plans a range of activities and events to suit residents' varied interests and hobbies. As part of the activity provision, WCS Care employs dedicated Community Musicians who deliver one-to-one or group music-based activities. And their Memory Maker minibus provides regular, local trips for residents, including those who need to use a wheelchair. They invite relatives to join the trips so families can make new memories together.

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Care Provided by The Limes

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Karen Hall (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Limes

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact The Limes to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time. WCS Care also provide a relatives' gateway where relatives can view care notes online and share messages and photos with their loved one from wherever they are (with the relevant consents in place).


  • Parking

  • The Limes has its own car park.


The Limes Reviews (23)

Total of 23, showing 1-20
9.5

The Limes has a Review Score of 9.5 (9.543) out of 10, based on 12 reviews in the last 2 years. Over all time The Limes has 23 reviews.

Overall Experience

  • 17
  • 6
  • 0
  • 0
  • 0

Date Published

23
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11

Review from Wendy C (Daughter of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for 9 years at The Limes. She passed away in July 2024. She always received excellent care. The staff treated her with love and compassion. The management team were always available for any questions or updates. The home was always clean with no bad odours. Towards the end of her
life everyone was very understanding and care from doctors, district nurses, carers was excellent. The company have an open policy on visiting which is a great help. The food is of a high standard and the medication set-up is very good.

Reply from Karen Hall, Home Manager at The Limes

Thank you for taking the time to leave a review for us. We really appreciate your feedback. It was our pleasure to care for your mum.


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Review from David C (Husband of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not all the staff are satisfactory.

Reply from Karen Hall, Home Manager at The Limes

Thank you for your review and taking the time to speak to me about your feedback. I'm pleased to hear that you feel the majority of our team are kind, caring and go above and beyond. I was disappointed to hear that you feel one team member comes across in a more negative light. I will be supporting them to reflect on how their approach can be perceived and what they can do differently. And of course, if there's anything else you would like to discuss, please feel free to speak to me or a member of the management team at any time. Kind regards


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Review from B G (Son of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely welcome by all the team.
Impressed with the efforts for celebrating Christmas.
The atmosphere is very nice and the building is warm and cosy.
The staff make the place so good.
Keep up the great work and of course all patients really do appreciate what you do to care for them even though
many cannot express.
Thank you.

Reply from Karen Hall, Home Manager at The Limes

Thank you for taking the time to leave a review for us. We really do appreciate your feedback. Very best wishes.


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Review from Sandra A (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was admitted here in October 2024 and since then I have found the Care Home to be excellent. All the staff are amazing, very caring and compassionate and they go the extra mile. Also, they are happy to chat with you whilst you are there. The room my mother is in is freshly decorated, lovely
furniture and she looks out onto the courtyard which is always dressed for seasonal events. I've already seen Halloween and Christmas, can't wait to see Easter now! I have seen fresh fruit delivered which is great. They have recently had a hair salon built and I understand a Cafe will be coming soon. I cannot recommend this Care Home highly enough.

Reply from Karen Hall, Home Manager at The Limes

Thank you for taking the time to leave a review for us. We really appreciate your feedback, and it's lovely to hear that you're enjoying our seasonal events too. Kind regards


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Review from C H (Daughter-in-law of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The welcome, friendliness and support from the staff to us has been outstanding. Everyone treats my mother-in-law with respect and always takes her views into account.
More variety of food at tea time and more fresh food, particularly fruit would be an improvement.

Reply from Karen Hall, Home Manager at The Limes

Thank you for your feedback. We're always happy to add other teatime options if there's anything your mother-in-law/you feel would be nice to have a a choice. Please always feel free to pop into my office if there's anything you'd like to discuss. Kind regards


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Review from P C (Son of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent - caring, professional, friendly and respectful. The facilities are currently being upgraded and have already improved greatly. Communication is very good so I am aware that there is a plan to upgrade the food. The addition of more fresh fruit and vegetables would be most welcome.

Reply from Karen Hall, Home Manager at The Limes

Thank you for your kind words and review. We're incredibly pleased with the recent refurbishment of the home and are looking forward to having our new cafe area. We'll take on board your comments about fruit and vegetables and look at the range we're currently offering.


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Review from H C (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was very well cared for during her time at The Limes. The living facilities were always clean and hygienic and now they are being fully updated.
What is most important is that the staff are very kind and friendly. They work extremely hard to make the residents feel at home, safe and make sure
their personal care is a priority. The residents' mental well being is also a priority, with companionship and activities. The staff know everyone's name and take time to know their life stories, likes and dislikes.
What I was most touched by was their care for my Mum during this month of her end of life. They also took time to make sure our family was coping as well.
I cannot recommend The Limes highly enough.
Thank you all for your care. Best wishes.

Reply from Karen Hall, Home Manager at The Limes

Thank you for taking the time to leave us a review and for your wonderful feedback - it means a lot. It was our pleasure to care for your Mum and have her, and you, as part of the Limes family. Best wishes.


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Review from M S (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one dad has been made to feel very welcome. The staff are all approachable and very friendly. Fantastic place.

Reply from Karen Hall, Home Manager at The Limes

Thank you so much for taking the time to leave us a review - we appreciate your kind feedback. Best wishes.


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Review from I W (Son of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with level of care shown to my mum.
Staff friendly and attentive. Always chatty and helpful.
Helped my mum settle in a very difficult period of adjustment for her.

Reply from Karen Hall, Home Manager at The Limes

Thank you for taking the time to leave us a review and for your kind words. I'll share your comments with the rest of the team, who I know will appreciate hearing your feedback. Best wishes.


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Review from G D (Friend of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I tend to be a weekly visitor, I find all the staff to be extremely pleasant and friendly and I feel welcome. Telephone communications are dealt with efficiently. My friend's room seems adequate and the common areas seem clean and fulfill requirements. I am usually offered coffee and a biscuit.

Reply from Karen Hall, Home Manager at The Limes

Thank you for leaving us a review and for your kind feedback, it means a lot. I'll share your comments with the team. Best wishes.


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Review from D C (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are brilliant and very friendly.

Reply from Karen Hall, Home Manager at The Limes

Thank you very much for leaving us a review - we really appreciate your feedback. Best wishes.


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Review from J G (Daughter of Resident) published on 28 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been very helpful and caring with Mum. They always let me know if they have concerns about her. I feel she is well looked after. She has appreciated the outings and activities which have resumed post covid.

Reply from Karen Hall, Home Manager at The Limes

Thank you for taking the time to leave a review for us. Activities continue to increase in the home as we re-establish community connections and make new ones and it's lovely to see residents enjoying outings again. Please remember you can always come out with Mum on one of our Memory Maker minibus trips if you'd like to


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Review from Jill R (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care Mum is receiving. All the staff are kind, courteous and have endless patience. I would not hesitate to recommend The Limes to anyone requiring care. Thank you for all you do.

Reply from Karen Hall, Home Manager at The Limes

Thank you so much for leaving a review and for your kind words - it's our pleasure taking care of Mum. I'll share your feedback with the rest of the team. Best wishes.


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Review from Alice N (Daughter of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the Limes since February 2020. The care she receives is amazing. Everyone is so lovely and it is so reassuring that we know Mum is getting such outstanding care.

Reply from Karen Hall, Home Manager at The Limes

Thank you for your lovely review. We really appreciate the feedback, and it's our pleasure to take care of your mother. I've shared your comments with the rest of the team. Best wishes.


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Review from Jaclyn M (Granddaughter of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan came to the home a few months ago and was very unsettled. The staff have turned this around and have made her so settled and a feeling of home. She is very loved here.

Reply from Karen Hall, Home Manager at The Limes

Thank you for taking the time to leave a review for us. We're so pleased to hear your grandmother's settled in well, and I will share your comments with the rest of the team who always like to hear they're making a difference to the lives of our residents. Best wishes.


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Review from Nicola H (Granddaughter of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They looked after my grandmother extremely well and made the last few weeks feel happy and safe. She was very well cared for and finally started to do some activities, such as knitting. Nanny was very well fed and a cup of tea was always available. Fantastic staff and home.

Reply from Karen Hall, Home Manager at The Limes

Thank you for taking the time to leave a review for us. We really appreciate your feedback which I've shared with the rest of the team. Very best wishes.


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Review from Timothy M (Son of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Limes has been the ideal care home for my mother. Consistent high level of care and attentiveness for my mother has been fantastic for my mother. She has been in The Limes now for five years and the environment has been ideal for her, especially as she has required more care. Communication with
me has also been great.

Reply from Karen Hall, Home Manager at The Limes

Thank you for taking the time to leave a review for us. We really appreciate your feedback which I've shared with the team. Best wishes.


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Review from Raymond S (Brother of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is very well cared for and always very clean and tidy, when we come to visit. Due to covid, we have not been able to go inside the care home, but when we can, we will do so. All the staff are very nice and are always there to help, if needed. Overall, a very nice care home.

Reply from Karen Hall, Home Manager at The Limes

Thank you for taking the time to leave a review for us - we really appreciate your feedback.


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Review from R G (Son of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Given the unusual nature of admittance during Covid-19, I'm happy with everything I've seen to date. I know there are a few issues that are being addressed.

Reply from Karen Hall, Home Manager at The Limes

Thank you for taking the time to write a review for us. We recognise that moving into a care home at this unusual time is very emotional for both the resident and their family and are always here to help with any queries. Best wishes.


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Review from S P (Daughter of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and are willing to assist with any concerns. My mum is always happy and loves her care team.

Reply from Karen Hall, Home Manager at The Limes

Thank you for taking the time to leave a review for us - we really appreciate your comments. Best wishes.


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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for The Limes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.543 for The Limes is calculated as follows: ( (86 Excellents x 5) + (44 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 140 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Limes is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 22 hours ago

Please contact the care home to find out about our vacant bedrooms.


Awards / Recognitions (7)

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Meet the Team (1)

Karen

Karen Hall

Job Title: Home Manager

Joined: 2004

I’m the Home Manager at The Limes and have been with WCS Care since 2004.


I have worked at The Limes throughout my time at WCS, starting out as a Care Manager before becoming Home Manager. My role as Home Manager involves the daily running of the home - ensuring all our residents are cared for as best as possible and our colleagues are well supported.


What I love about working at WCS Care is that I feel I can make a difference in people’s lives. Even if it’s as simple as putting smiles on our residents’ faces, that’s a special accomplishment for me.


Frequently Asked Questions about The Limes

What types of Care is The Limes registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Limes provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Limes have?

There are 31 Single Rooms.

What are the Facilities & Services at The Limes?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Limes to the centre of Stratford-upon-Avon?

0.6 mile(s) as the crow flies, distance by road may be significantly further.