What is included in your fees?
The following items and services are included in your weekly fees:
• Accommodation
• All meals and refreshments
• Personal care in accordance with the individual
Care Plan
• Cleaning of rooms, personal laundry (excluding
dry cleaning), bed linen and towels
• Television licence, including personal use
• Wi-Fi
• Activities and lifestyle programme
• Electricity, including heating and lighting
What is not included in your fees?
The following extra items and services are not covered by the weekly fees, but we can arrange for them to be provided to you at a cost. You will be responsible for payment for extra items and services and we shall advise you of their cost beforehand.
• Hairdressing in the absence of free provision by the NHS
• Clothing, shoes and slippers
The following may also be provided, but shall be charged in addition to the weekly fees:
• Personal purchases - newspapers, magazines, stationery, confectionery and toiletries
• Dentistry, Chiropody, Physiotherapy
• Dry cleaning • Other privately arranged health care
• Installation of private telephone line, internet or cable TV connections
• Telephone calls from private line
Open visiting - visitors welcome without appointment
Onsite car park available
Linden Lodge Residential Home has a Review Score of 9.7 (9.726) out of 10, based on 16 reviews in the last 2 years. Over all time Linden Lodge Residential Home has 31 reviews.
Review from D A (Daughter of Resident) published on 3 April 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P K (Son of Resident) published on 27 March 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B W (Wife of Resident) published on 27 March 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann R (Friend of Resident) published on 24 March 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Daughter of Resident) published on 18 March 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E M (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jackie C (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Brother of Resident) published on 12 October 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard A (Son of Resident) published on 27 September 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David A (Son of Resident) published on 27 September 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tony C (Son of Resident) published on 17 September 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.726) out of 10 for Linden Lodge Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.726 for Linden Lodge Residential Home is calculated as follows: ( (138 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 186 Ratings = 4.726
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Linden Lodge Residential Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Sep 2022
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Job Title: Home Manager
Joined: 2001
My goals and targets are set with only the very best outcomes for every person who wishes to join us, whether that be as a resident or an employee. My standards and values have been set by the very best as I have only ever worked for this company.
I have been supported and encouraged to reach my career goal by the management team and now I intend to do the same for others with aspirations to be great leaders.
The care, dignity and respect of the residents and their families is of the utmost importance to me and every person in my team and this shows in the confident, happy faces of all who choose our wonderful home to live, work or visit.
I have an open-door policy that allows transparency, honesty opportunity, love and care to flow through the home. I am fair and always do my best in every situation and for every individual.
Job Title: Deputy Manager
Joined: 2013
I am one of Linden Care Homes Deputy managers. I have worked for this company since 2013. Over the years I have gained experience and knowledge and have been able to progress up the career structure from Care Assistant to Deputy Manager. It is important to me that we maintain our great levels of respect, dignity and kindness towards our residents, their loved ones and each other. These are the values I use in my management role.
Job Title: Deputy Manager Business and Finance
Joined: 1990
I came to work at Linden Care Homes from school in 1990 as a temporary summer receptionist before going to college and never left.
Instead after been offered a permanent position, I went to college on day release and received mentoring and training which allowed me to work my way up to my current position of Deputy Manager of Business and Finance responsible for the smooth running of all aspects of the administration and finance across all 3 homes
Job Title: Deputy Manager
Joined: 2013
I started working at Linden Care Homes in 2013 as a Care Assistant.
With the support and encouragement from Management I have developed my career and progressed to Deputy Manager .
The ethos of caring at Linden Care Homes is in my opinion second to none and ensuring our residents are safe and happy is our priority.
It is a home from home for all of us.
My family means everything to me so I make sure we deliver the best possible care to those family members who mean so much to others.
Job Title: Head of Housekeeping
Joined: 2003
My role is Head of Housekeeping for all three Linden Care Homes.
Having held this position for 18 years, I have organisational skills to head teams of domestic assistants.
We are responsible for cleanliness in all areas in the Home ensuring the environment is clean, tidy and safe.
I am very passionate about my work and dedicated to maintaining our high standards of cleanliness for our Residents.
I am married with two daughters and a grandson and am very family orientated.
Job Title: Head of Catering
Joined: 2003
I started my career at Linden Lodge Nursing Home in 2003 as a kitchen assistant weekend job whilst still at school.
Linden Lodge encouraged me to go to catering college where I trained to be a cook.
During my time at Linden Lodge I have steadily improved my skills and am now Head of Catering for all Linden Care Homes Ltd and am responsible for the standard of catering in all three homes. I have been here for 18 years and I love my job
