Low Furlong

Darlingscote Road, Shipston-on-Stour CV36 4DY
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9.9 86 Reviews
  • Low Furlong, Shipston-on-Stour
Nestled on the outskirts of the rural town of Shipston-on-Stour, Low Furlong is a purpose-built 68 bed residential home providing excellent standards of care for older people, including those living with dementia.

An easy, 10-minute walk from the centre of this beautiful market town, Low Furlong is ideally situated with easy access to the countryside, as well as the convenience of nearby shops. With historic Stratford-upon-Avon a mere 15 minutes away by car, this well-appointed and welcoming care home enjoys the benefits of a central location but with the calm, quiet charm of semi-rural position.

As part of a modern development, Low Furlong has been planned with the needs of residents very much in mind. All bedrooms feature a very high standard of decoration, including en-suite bathrooms and pleasant views over raised flower beds - premium rooms even boast doors leading out into their own patio or the communal seating area.

Low Furlong is entirely access-friendly throughout with wide, spacious corridors contributing to the bright and airy feel, whilst still ensuring that residents of all levels of mobility can enjoy the freedom to move around in maximum comfort and safety.

The home has been thoughtfully decorated throughout with the inclusion of dementia-friendly colour schemes, as well as both quiet and 'retro' lounges - the latter featuring decoration and furniture from yesteryear, in addition to hand-picked antiques which residents are encouraged to interact with.

The innovative idea of having dedicated street names and individual room numbers allows residents to maintain a personal postage address - enabling individuals to retain their identity and independence whilst still enjoying the benefits of professional care and support.

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Care Provided by Low Furlong

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Amie Parton (Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Low Furlong

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Low Furlong to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Low Furlong Reviews (86)

Total of 86, showing 21-40
9.9

Low Furlong has a Review Score of 9.9 (9.916) out of 10, based on 27 reviews in the last 2 years. Over all time Low Furlong has 86 reviews.

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Review from Philip H (Respite Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my respite stay at Low Furlong. The staff, rooms and care were very good. They took care of me very well and the staff were friendly and chatty. I would have no hesitation in returning if I had to.

Reply from Leanne Braham, Home manager at Low Furlong

We are pleased you enjoyed your stay and look forward to welcoming you again in the future.


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Review from C C (Granddaughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my grandparents have been cared for at Low Furlong and I cannot express enough how impressed I was with the love and care they received. There is a lovely atmosphere in the home and always so much for people to do. I would recommend this home to anyone.

Reply from Leanne Braham, Home manager at Low Furlong

We loved looking after your grandparents- I am so pleased they spent their final years with us. Never forgotten.


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Review from Susan A (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I did not think my mum would ever settle in a care home but she has settled in so well at Low Furlong. All the staff are kind and caring. Everyone chats to Mum giving her reassurance when she needs it. They have been patient and thoughtful with her too. The residents are all treated with respect and
the meals are superb.

Reply from Leanne Braham, Home manager at Low Furlong

Thank you for your lovely review. We are so pleased your mum has settled in so well- she keeps us entertained every day.


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Review from Jeremy D (Nephew of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you enter you can feel the warmth, genuine respect, and care with which residents are treated. Staff are all very friendly and attentive and build strong relationships with the residents who are all treated as individuals.
There is an excellent flow of information from the leadership
team to relatives and lots of opportunities to engage in the life of the care home.
My uncle suffers with dementia and significant mobility issues yet the staff all work hard to involve him in a wide range of activities that enrich his life despite his difficulties.
It’s an incredibly difficult decision finding suitable care for a loved one but I have no hesitation in recommending Low Furlong.

Reply from Leanne Braham, Home manager at Low Furlong

Thankyou for the lovely review. We are so pleased to be taking care of your uncle (an uncle to us all now).


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Review from Susan H (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute we walked in the door of Low Furlong we felt so much caring went into the people that live here.
Management and all connected were all very helpful.
Rooms so clean. Everyone very normal and friendly.
Very one cannot do enough to help my mum as she can hardly see.
Would thoroughly
recommend Low Furlong.

Reply from Leanne Braham, Home Manager at Low Furlong

Thank you for taking the time to review our home.
We are so pleased your mum is stopping with us - already a part of our Low Furlong family.


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Review from Amanda C (Respite Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Low Furlong and its staff. Kindness, thoughtfulness and good humour in abundance. Residents are given great respect and each resident is treated as an individual. There is a welcoming, caring and happy atmosphere. Rather than a home, Low Furlong is home, whether long-term
or temporary: for that alone, I would go beyond “outstanding” and say it is exemplary.

Reply from Leanne Braham, Home Manager at Low Furlong

Thank you for your lovely words. We really enjoyed having you stay with us.


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Review from K E (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially moved into Low Furlong for a respite stay but after a few weeks, she had showed such improvement in her health and general wellbeing that it has now become her permanent home. Low Furlong is extremely well run by the management team and there is always a friendly atmosphere with
fun and laughter from residents and staff which echoes happiness. Knowing my mother is in such a happy, safe and friendly environment is such a relief to all the family.

Reply from Leanne Braham, Home Manager at Low Furlong

We are so pleased that your mum is now staying permanently with us. Already a part of the Low Furlong family- as are you all!


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Review from M M (Son of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wished for my mother to have been cared for in a better place than Low Furlong. The staff are very professional and caring.

Reply from Amie Parton, Deputy Manager at Low Furlong

Thank you for your lovely review. Your mother was a pleasure to look after and is very much missed. I will pass on your kind words to the team. I know they will appreciate them.


Kind regards


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Review from Adrian B (Son of Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Low Furlong in early October 2022 and I have been incredibly impressed with how well run the care home is. Management have been brilliant and helped so much in the transition from her previous home. The home is warm, clean, friendly and has such a lovely atmosphere - full of life,
fun and laughter. Even in the short time my mother has been at Low Furlong, I have noticed a real positive change in her appearance, her mobility and her social interactions with the other residents. I would not hesitate in recommending Low Furlong. They have been absolutely brilliant.

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Review from J F (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Low Furlong for over two years now and is very happy. All the staff are so kind and caring towards him and have encouraged him to take part in all the activities, which he loves. As a family, we are pleased that dad is being so well looked after. When you visit Low Furlong everyone
is so friendly and welcoming.

Reply from Leanne Braham, Home Manager at Low Furlong

We are delighted to hear that you are satisfied with our care for your dad. I will be sure to pass on your kind words to the team and know they will be pleased to hear it. Thank you again for your comments. Kind regards


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Review from Sarah S (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Low Furlong in August this year for "convalescence" after a hospital stay following a fall in her own home. She immediately relaxed and started enjoying her new surroundings. From the word go she would repeatedly ask how long she could stay at Low Furlong and has now decided to
stay permanently. She feels safe, valued and loved by the staff. All staff associated with Low Furlong are highly professional, caring and excellent at sharing and involving me with information regarding mum. The weekly newsletters received from the Manager are very welcome and I love sharing the photos of mum enjoying her activities with the rest of my family. Mum is enjoying all the lovely meals and is happy mixing, chatting and laughing with the other residents. Although Mum has dementia she is able to optimise her day-to-day living with the encouragement and support of all the staff. I am so relieved and happy that mum has moved into such a warm and caring environment.

Reply from Leanne Braham, Home Manager at Low Furlong

We are delighted to hear that you are satisfied with our care for your mum and will be sure to pass on your kind words to the rest of the team. Thank you again for your comments and have a great day! Kind regards


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Review from Garry H (Son of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved mom into Low Furlong in October, they have been so compassionate, understanding and 100% attentive to mom's needs, it has been a breath of fresh air knowing that mom is safe and cared for by the highly trained and understanding staff. Daily activities and the effort that is put in to be part
of the community and involve residents' families within the care home are outstanding. Thank you too Low Furlong team for making mom so welcome.

Reply from Leanne Braham, Home Manager at Low Furlong

Thank you for your thoughtful review. We are delighted to hear that you are satisfied with our care for your mum, we always strive to deliver the best possible care for our residents. Thank you again for your comments and have a great day! Kind regards


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Review from Louise B (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 99, has dementia and her mobility is very poor. The staff at Low Furlong are fantastic. They treat mum with respect and take the greatest care to ensure her every need is met. Low Furlong is mum's extended family, that is the highest praise I can give. I know that if I am not able to visit
she is still surrounded by people who care for her. From a great management through to laundry and cleaning staff they are all 5 star.

Reply from Leanne Braham, Home Manager at Low Furlong

Thank you for your thoughtful review. We are delighted to hear that you are satisfied with our care for your mum, we always strive to deliver the best possible care for our residents. Thank you again for your comments and have a great day! Kind regards


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Review from Melanie I (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Low Furlong four years ago. She has received the very best of care. The Manager and staff are caring and understanding regarding dementia residents. I honestly feel that they have become extended members of our family. Nothing is too much trouble and my sister and I are contacted
if an issue comes to light. The activities are boundless as is the enthusiasm of the carers. So glad that we chose Low Furlong for our dear mum. Thank you.

Reply from Leanne Braham, Home Manager at Low Furlong

Thank you for your thoughtful review. We are delighted to hear that you are satisfied with our care for your mum. We strive to deliver the best quality of care to our residents with a robust activity calendar that tailors to our residents' interests and hobbies. All of your lovely feedback will be passed on to the rest of the team.


Kind regards


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Review from Simon F (Son of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has severe dementia and at 97 there are some other problems. The Manager and her staff are unfailingly attentive, and thoughtful and they really care for her. I have nothing but the highest praise for all the staff without exception.

Reply from Leanne Braham, Home Manager at Low Furlong

Thank you for your kind words. We are delighted to hear that you are satisfied with our care for your mum. We strive to deliver the best quality of care to our residents and all of your lovely feedback will be passed on to the rest of the team. Kind regards.


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Review from Gwendoline J (Relative of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited several care homes in the area over many years, I consider Low Furlong to be outstanding. A warm welcome on arrival and an exceptional team of nurses and staff.

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Review from J F (Son of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother did not want to go into a care home but changed her mind after a very short time at the home. My mother was difficult and could be intolerant but the staff management of her was excellent and she would then comment on how well they looked after her and tell me about the staff's families and
backgrounds. Talking about them as friends or even extended family members. Despite all of the covid restrictions my mother did not feel isolated or cut off. I have no hesitation in recommending the care home to others.

Reply from Leanne Braham, Home Manager at Low Furlong

Thank you for your glowing review. It was a pleasure to look after your mother, she was a delightful character and the home loved to care for her.


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Review from Janine W (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with my Mum’s care at Low Furlong, she has now been a resident since November 2018 and thinks of it as home.


The Care Team are wonderful people and make my Mum feel totally at ease. Whenever I visit there is a happy atmosphere amongst the carers, Mum can not speak highly enough

about the way she is looked after.


Even though the lockdown phases the families have always been kept well informed by the lovely Manager as to what is happening within the home.


For most families, this is a difficult time losing their loved ones in care, at Low Furlong you are helped to accept this phase and everyone is so kind and caring making sure the translation is made with compassion.


I know my Mum feels loved, valued, and respected and that for me is all I could have ever wished for.


Reply from Leanne Braham, Home Manager at Low Furlong

Thank you for a lovely review. It is an absolute pleasure taking care of your mother, and we are glad she, and you, are part of our Low Furlong family.


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Review from Diana v (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad was a resident in Low Furlong for only a few weeks, but in that short time, we got to know the team and were very impressed with both the Home environment itself and the Care received. The home was spotless, very well run and the staff are an exceptional team who went above and beyond every
time. It has given us great comfort that our Dad was looked after so well by such a caring team with kindness, respect, and dignity to the very end. They even looked after us, supporting and comforting us during such a difficult time. Thank You all.

Reply from Leanne Braham, Home Manager at Low Furlong

Hello, Diana. Thank you for your review. It was a pleasure to get to know and care for your father and we are glad that you are satisfied with his care and that he was able to be with us until the end.


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Review from David D (Husband of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited numerous local care homes, Low Furlong stood out as being easily the best fit for my wife. From the top downwards, the staff are conscientious, cheerful, and diligent in their care of residents. The home exudes warmth and cheerfulness when the staff regularly interact with the residents
in a positive, professional way. Feedback and updates are readily given and visiting procedures are assiduously applied.

Reply from Leanne Braham, Home Manager at Low Furlong

Thank you for your thoughtful review. We are delighted to hear that you are satisfied with our care for you and your wife, we always strive to deliver the best possible care for our residents. Thank you again for your comments.


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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Low Furlong is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Low Furlong is calculated as follows: ( (298 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 323 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Low Furlong is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Amie

Amie Parton

Job Title: Home Manager

Joined: 2017

Welcome to Low Furlong, our lovely purpose-built home. I am Amie I work at Low Furlong, situated just on the outskirts of the Cotswolds. Recently being appointed Acting Manager.


We provide person-centred care in our beautiful, busy, and bustling home. I have worked in care for over 20 years and truly believe that residents are at the heart of all we do. Everyone that walks through the door at Low Furlong comments on the lovely atmosphere. Low Furlong has strong links and relationships with the local community and strives to create a family feel whilst providing high quality care and a huge range of activities for residents.


Hannah

Hannah Glennie-Gowers

Job Title: Deputy Manager

Joined: 2014

I'm Hannah. I am the Deputy Manager at Low Furlong.


With 10 years of experience at Low Furlong, I am passionate about helping people get the most out of life and ensuring they enjoy themselves along the way. One of my proudest achievements was setting up the PCS system, contributing to Low Furlong’s outstanding CQC rating.


Outside of work, I am an avid racehorse owner, with my trainer being the renowned Donald McCain (whose father famously trained Red Rum). In my free time, I enjoy both horse racing and darts, balancing a love for competition and sport.


Sarah

Sarah Jones

Job Title: Care Team Leader

Joined: 2017

I’ve been working as a Care Team Leader for 7 years, and what I love most about my role is making a difference in people’s lives, especially in a home so focused on community and the welfare of its residents. One of my proudest achievements was helping the home achieve an outstanding rating with CQC.


In my spare time, I enjoy dancing, watching musicals, and going for walks.


Caroline

Caroline Meech

Job Title: Care Team Leader

Joined: 2018

I'm Caroline. With over 6 years of experience as a Care Team Leader, I have had the privilege of making a positive difference in the lives of others every day. I take great pride in my specialisation in end-of-life care, where I am also proud to serve as the End of Life Champion. My qualifications include a Level 6 Home Managers Award in Healthcare, demonstrating my commitment to providing exceptional care.


In my role, I enjoy meeting people from all walks of life, hearing their stories, and helping them navigate life's challenges. My background in the Army has instilled in me strong leadership, discipline, and teamwork skills, which I apply to my work in care.


Outside of my professional life, I have a passion for creativity, including making jewellery and caring for animals. Both of these hobbies allow me to express my creativity and care in different ways.


Pat

Pat Warner

Job Title: Care Team Leader

Joined: 2019

I'm Pat. I’ve been at Low Furlong for 5 years, where I work as a Care Team Leader, dedicating myself to supporting and guiding my team while making meaningful connections with people from all walks of life. My role has given me the opportunity to meet a wide variety of individuals, and every day brings something new and rewarding.


I’m in the process of moving to Shipston and look forward to starting a new chapter there. Outside of work, I enjoy walking my dog, Teddy, who keeps me company on many of my adventures. I’m known for my ever-changing hair, which I like to switch up weekly—right now, it’s bright pink!


Anna Mae

Anna Mae Devereux

Job Title: Care Team Leader

Joined: 2020

I'm Anna Mae. I have been proudly serving as a Care Team Leader at Low Furlong for 4 years, where I find immense fulfilment in both learning from the residents and collaborating with my colleagues. I am passionate about making a difference in people's lives, and at the end of each day, I feel a deep sense of purpose in knowing that I've contributed to the well-being of those I care for.


I hold an NVQ Level 3 in Health and Social Care and am currently working towards my Level 5 qualification to continue growing professionally in this field. In addition to my dedication to providing excellent care, I enjoy playing rugby and running—activities that keep me active and focused.


Liz

Liz Watkins

Job Title: Care Team Leader

Joined: 2012

I’ve been a Care Team Leader for 12 years, and I truly enjoy looking after people and making a difference in their lives, especially by improving their quality of life.


One of my proudest achievements has been working in a care home rated Outstanding by CQC. I also once had the amazing experience of singing in a choir at the Royal Albert Hall.


In my spare time, I love learning inconsequential facts, going to music festivals, and watching Marvel films.