Low Furlong

Darlingscote Road, Shipston-on-Stour CV36 4DY
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9.9 86 Reviews
  • Low Furlong, Shipston-on-Stour
Nestled on the outskirts of the rural town of Shipston-on-Stour, Low Furlong is a purpose-built 68 bed residential home providing excellent standards of care for older people, including those living with dementia.

An easy, 10-minute walk from the centre of this beautiful market town, Low Furlong is ideally situated with easy access to the countryside, as well as the convenience of nearby shops. With historic Stratford-upon-Avon a mere 15 minutes away by car, this well-appointed and welcoming care home enjoys the benefits of a central location but with the calm, quiet charm of semi-rural position.

As part of a modern development, Low Furlong has been planned with the needs of residents very much in mind. All bedrooms feature a very high standard of decoration, including en-suite bathrooms and pleasant views over raised flower beds - premium rooms even boast doors leading out into their own patio or the communal seating area.

Low Furlong is entirely access-friendly throughout with wide, spacious corridors contributing to the bright and airy feel, whilst still ensuring that residents of all levels of mobility can enjoy the freedom to move around in maximum comfort and safety.

The home has been thoughtfully decorated throughout with the inclusion of dementia-friendly colour schemes, as well as both quiet and 'retro' lounges - the latter featuring decoration and furniture from yesteryear, in addition to hand-picked antiques which residents are encouraged to interact with.

The innovative idea of having dedicated street names and individual room numbers allows residents to maintain a personal postage address - enabling individuals to retain their identity and independence whilst still enjoying the benefits of professional care and support.

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Care Provided by Low Furlong

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Amie Parton (Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Low Furlong

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Low Furlong to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Low Furlong Reviews (86)

Total of 86, showing 41-60
9.9

Low Furlong has a Review Score of 9.9 (9.916) out of 10, based on 27 reviews in the last 2 years. Over all time Low Furlong has 86 reviews.

Overall Experience

  • 76
  • 10
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Date Published

86
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16
27
59

Review from Susan B (Son of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has dementia and has been here since September 2021 - it's the best thing we did for him. He is so well cared for in every aspect. Twenty-four-hour care with exceptionally caring staff that go above and beyond to look after their residents in a lovely manner. Nothing is too much trouble to keep
everyone's needs very personalised. Thank you all!

Reply from Leanne, Home Manager at Low Furlong

We are grateful for your kind words. It is our pleasure to look after your father and provide the finest care. Thank you for your review.


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Review from N P (Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sent to Low Furlong whilst new accommodation was found (disabled waist down) following rehab the welcome was good and quick. Due to COVID19 precautions into Rainbow Room. The room was very clean lovely outlook over patio. 1st floor. Although mainly mental health patients, it was lively and fun. The
staff are great and very attentive. I had a room with an ensuite. Facilities were spotless, indoors and communal dining. I had 6 weeks of personable rehab. A great place, I would live there anytime.

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Review from Suzanne D (Daughter of Resident) published on 20 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very accommodating during this difficult year. I feel relaxed that our mum is being looked after well. She is contented, even though she has dementia and is very confused. I was extremely anxious about leaving Mum in a care home, especially during the last Covid year but my fears
have been lessened by her being in such a lovely home. All praise to the home manager and her hard-working staff.

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Review from Stephen A (Son of Resident) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Low Furlong after a stay in hospital to allow her to recover further before returning back home. She was apprehensive about staying in a care home, but the quality of facilities and excellent staff helped ease her concerns. She was made to feel welcome and received outstanding care in
a friendly, homely environment, which was both comforting and reassuring to us as a family. We cannot speak highly enough about the manager and her assistant. They went above and beyond to help Mum, and their care and support exceeded all expectations.

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Review from Liz P (Respite Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was there for two weeks respite. The service provided was excellent and from day one I was made to feel at home. Nothing was too much trouble for the staff. The food was good and plentiful. A very friendly and professional staff throughout my stay.

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Review from E S (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel very lucky that dad was able to move into Low Furlong. Since being at the home he has become more sociable and is very happy. The care he is receiving is excellent and they have done all they can to make him comfortable and we know he is being well looked after. This gives the whole family reassurance
that he's in the best place. Thank you for all you do not just for residents but for the families also.

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Review from Neil P (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for 12 months. I find the staffing has improved, not so many agency staff but I know this can't be helped some times. I have recommended to two other families and they have sent members of families here. The manager now was the assistant, and I find her on the ball and replies
to my emails about any queries promptly. Food was a bit changeable at one stage but seems to be bang on now. Overall it is a good plus.

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Review from Rosemary P (Daughter-in-law of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother-in-law in the last weeks of her life has been absolutely excellent. We were unable to visit due to the present Covid restrictions but they all made sure that she was comfortable and cared for both physically and mentally during this difficult time. We cannot praise the staff
enough. Most importantly, they have kept the family informed every step of the way which in turn gave us a great deal of comfort and reassurance.

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Review from Ruth P (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't speak highly enough of the quality of care that our mother is receiving at Low Furlong. The manager leads from the front in making residents feel secure, respected and loved and it's clear from the staff we've met that, the staff are chosen and supported in-line with the ethos and professionalism
of the home. Times are difficult and staff have responded accordingly, our Mum couldn't be better cared for. Nothing is too much trouble.
Sorry, we couldn't say if it is value for money as we have nothing to compare it with so among all the "excellents" there's a "don't know".

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Review from Martin P (Son of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Low Furlong is a happy and caring environment looking after many different types of residents. My father is extremely comfortable being cared for by a really helpful and willing team who are so ably led by the current manageress. Nothing seems to be too much trouble and always done with a smile. The
staff are sensitive to dad’s requirements and very patient both with him and us. In these very difficult times, we are confident in their quality of care and protection, which is paramount to ensure the best safety of residents. We are very grateful for all they do and the extra mile approach so often demonstrated.

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Review from Liz G (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run care home providing excellent care and facilities for their residents. Families are regularly updated on the wellbeing of their loved ones and sent photos via email. I would certainly recommend Low Furlong. Well done all staff.

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Review from Catherine M (Daughter-in-law of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at Low Furlong have gone to great lengths to support and care for my mother-in-law in extremely difficult circumstances. They have also welcomed and supported myself and my husband.
Thank you for all you do.

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Review from David P (Son of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Low Furlong for two years. Prior to that, she was going there once or twice a week for daycare and she herself chose to become a fulltime resident as her dementia got worse. She herself always says, "nobody really wants to go into a care home but if you have to go into one, I don't
think you would find better". We did look at other care homes for our own peace of mind. Some had bottles of wine on the dinner tables, their own cinemas, and plusher decor than at Low Furlong but there was no warmth about those places and not many carers seemed to have smiles on their faces. Added to which, quite frankly, they stank (and were a lot more expensive).
Low Furlong isn't about luxury and trimmings. It's about the residents feeling safe, secure, and feeling they are at home, not in a home. I believe the manager and her staff genuinely do care about the residents and their families, they have smiles on their faces, work as a team, and make their residents feel at home.

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Review from Jane (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that my mother is at Low Furlong. The care she receives there is exemplary. The staff are friendly and caring as well as being totally professional. There is a family atmosphere at Low Furlong and I am impressed with all the activities that are organised for the residents. Although I
live a long way away, I am kept informed of what is going on by very regular updates by email and phone, and I feel I can contact the staff at any time if I have any concerns. At this perilous time for us all, I feel my mother could not be in a better place. Her physical well-being is taken care of and she is supported emotionally too. I cannot praise the staff highly enough for their dedication and hard work, especially now.

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Review from Rachel D (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the way my father is being looked after. Lovely, caring staff and really pleasant surroundings.

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Review from Richard C (Son of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and friendly staff, nothing too much trouble. Residents treated with respect, dignity and humour. Premises spotless and lovely local atmosphere, relatives always made very, very welcome, and nothing is too much trouble.

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Review from C B (Daughter-in-law of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother-in-law to Low Furlong in early December; she is over 100 and very frail. We are extremely impressed and very happy with the care she is receiving. The care staff are excellent and have a very warm and responsive attitude towards the residents. The manager is outstanding, and her leadership
is reflected in the whole ethos of the care home.

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Review from Murray H (Son-in-law of Resident) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazed at the warmth and willingness shown to residents and visitors alike. This is a happy ship inspired by the management which clearly filters through to all of the staff. Nothing appears to be too much trouble at any time of the day or night. There is a great sense of comfort knowing that your loved
one is cared for properly. It is born by the sense of trust one has in the staff. My Mother in Law is being made happy.

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Review from S H (Daughter of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care that my mother has been receiving while in Low Furlong. All of the staff are so caring, and nothing appears to be too much trouble. It is a very happy environment and also managed very well indeed.
All of the staff seem to fo the extra mile to ensure the resident's
well-being.
It is very comforting to know that my mother's needs are all being met and she feels safe, protected and encouraged by those around her.
The manager of Low Furlong is outstanding in all ways.

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Review from D I (Son of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial visit and show round, through Mum's arrival and settling in, to her day-to-day care, I have nothing but praise for the way she has been treated. The facilities are first-rate, and the staff have been magnificent.
Thank you.

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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Low Furlong is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Low Furlong is calculated as follows: ( (298 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 323 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Low Furlong is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Amie

Amie Parton

Job Title: Home Manager

Joined: 2017

Welcome to Low Furlong, our lovely purpose-built home. I am Amie I work at Low Furlong, situated just on the outskirts of the Cotswolds. Recently being appointed Acting Manager.


We provide person-centred care in our beautiful, busy, and bustling home. I have worked in care for over 20 years and truly believe that residents are at the heart of all we do. Everyone that walks through the door at Low Furlong comments on the lovely atmosphere. Low Furlong has strong links and relationships with the local community and strives to create a family feel whilst providing high quality care and a huge range of activities for residents.


Hannah

Hannah Glennie-Gowers

Job Title: Deputy Manager

Joined: 2014

I'm Hannah. I am the Deputy Manager at Low Furlong.


With 10 years of experience at Low Furlong, I am passionate about helping people get the most out of life and ensuring they enjoy themselves along the way. One of my proudest achievements was setting up the PCS system, contributing to Low Furlong’s outstanding CQC rating.


Outside of work, I am an avid racehorse owner, with my trainer being the renowned Donald McCain (whose father famously trained Red Rum). In my free time, I enjoy both horse racing and darts, balancing a love for competition and sport.


Sarah

Sarah Jones

Job Title: Care Team Leader

Joined: 2017

I’ve been working as a Care Team Leader for 7 years, and what I love most about my role is making a difference in people’s lives, especially in a home so focused on community and the welfare of its residents. One of my proudest achievements was helping the home achieve an outstanding rating with CQC.


In my spare time, I enjoy dancing, watching musicals, and going for walks.


Caroline

Caroline Meech

Job Title: Care Team Leader

Joined: 2018

I'm Caroline. With over 6 years of experience as a Care Team Leader, I have had the privilege of making a positive difference in the lives of others every day. I take great pride in my specialisation in end-of-life care, where I am also proud to serve as the End of Life Champion. My qualifications include a Level 6 Home Managers Award in Healthcare, demonstrating my commitment to providing exceptional care.


In my role, I enjoy meeting people from all walks of life, hearing their stories, and helping them navigate life's challenges. My background in the Army has instilled in me strong leadership, discipline, and teamwork skills, which I apply to my work in care.


Outside of my professional life, I have a passion for creativity, including making jewellery and caring for animals. Both of these hobbies allow me to express my creativity and care in different ways.


Pat

Pat Warner

Job Title: Care Team Leader

Joined: 2019

I'm Pat. I’ve been at Low Furlong for 5 years, where I work as a Care Team Leader, dedicating myself to supporting and guiding my team while making meaningful connections with people from all walks of life. My role has given me the opportunity to meet a wide variety of individuals, and every day brings something new and rewarding.


I’m in the process of moving to Shipston and look forward to starting a new chapter there. Outside of work, I enjoy walking my dog, Teddy, who keeps me company on many of my adventures. I’m known for my ever-changing hair, which I like to switch up weekly—right now, it’s bright pink!


Anna Mae

Anna Mae Devereux

Job Title: Care Team Leader

Joined: 2020

I'm Anna Mae. I have been proudly serving as a Care Team Leader at Low Furlong for 4 years, where I find immense fulfilment in both learning from the residents and collaborating with my colleagues. I am passionate about making a difference in people's lives, and at the end of each day, I feel a deep sense of purpose in knowing that I've contributed to the well-being of those I care for.


I hold an NVQ Level 3 in Health and Social Care and am currently working towards my Level 5 qualification to continue growing professionally in this field. In addition to my dedication to providing excellent care, I enjoy playing rugby and running—activities that keep me active and focused.


Liz

Liz Watkins

Job Title: Care Team Leader

Joined: 2012

I’ve been a Care Team Leader for 12 years, and I truly enjoy looking after people and making a difference in their lives, especially by improving their quality of life.


One of my proudest achievements has been working in a care home rated Outstanding by CQC. I also once had the amazing experience of singing in a choir at the Royal Albert Hall.


In my spare time, I love learning inconsequential facts, going to music festivals, and watching Marvel films.