What types of Care is Manor House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Manor House provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Manor House have?

There are 24 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Manor House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Manor House to the centre of Rugby?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Manor House care home, 6 Bawnmore Road, Bilton, Rugby, Warwickshire CV22 7QH

Review from Derek P (Son of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident for over four years. We chose Manor House as it was evident when we initially visited the home that the staff carried out their tasks professionally and with care together with meals being prepared on-site and to a high standard. Although there have been staff changes over

the years, the quality of care has never changed. As my mother is always happy and content it gives us peace of mind to know that Mum is in a safe and caring environment. I, therefore, have no hesitation in recommending Manor House.

Reply from Amber Bond, Managing Director at Manor House

Thank you for taking the time to review our home - it's been a pleasure having your mother live with us for the past 4 years! This year especially, our staff have gone above and beyond to make sure our residents are safe and happy in these uncertain times. It's great news that our residents and staff have now received their vaccinations, so we can start thinking about getting back to normal! Until then, when this most recent lockdown ends we have our state-of-the-art visiting pod so that families and friends can still visit their loved ones whenever they would like.

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Review from Richard T (Son of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience

My father is a resident at Manor House Bilton Rugby. He has been in the care of the staff for some 18 months. I am very satisfied with the level of care he receives and give full credit to the staff for ensuring my father and the other residents are well cared for. The home staff are most professional

and keep me informed of any issues concerning my fathers care.

Reply from Amber Bond, Managing Director at Manor House

Thank you for taking the time to complete this review - it's been a pleasure looking after your father these last 18 months. Although about half of that has been so difficult with the pandemic, we are very relieved that our staff and residents have now been vaccinated! The whole of Manor House is looking forward to getting back to normal as soon as is safe to do so.

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Review from Charles H (Nephew of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience

Several years ago my uncle was placed in the care of The Manor.
It is not easy to pass the care of loved ones onto others. As a family, we have never once regretted the decision.
The staff at The Manor have become my uncles new family.
We have nothing but praise for the care and consideration, to

all his needs, the staff take.
I would have no hesitation in recommending The Manor to others.

Reply from Amber Bond, Managing Director at Manor House

Feedback like this is what makes our care group, and the staff at Manor House, are so proud of what we do. Volunteering the responsibility of a loved one to carers can be daunting, but we endeavour to make that transition as easy as possible for residents and relatives alike. With the ever-present concern of Covid-19, this can make it even harder. But the staff at Manor House have really risen to the challenge this year, and we hope that 2021 can bring some normality to our residents, relatives and staff.

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Review from Julia S (Daughter of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience

The Manor House Care home in Bilton, Rugby, is run by an extremely experienced and efficient Manager and her staff. From the very first day that my mother entered the home at the age of 92 and suffering from dementia, she has been treated with the utmost care, respect and dignity. The Manor House is

a family, it includes the resident's relatives in all major decisions regarding care and before covid, allowed us to join in with their many social activities to entertain them. The diligence of care to protect the residents against Coronavirus has been amazing and I cannot thank the staff enough for all that they have done to keep everyone safe. Once we are all vaccinated and can meet again safely, I have no doubt that there will be celebrations. Thank you to everyone you are all very special people.

Reply from Amber Bond, Managing Director at Manor House

Thank you so very much for your kind words. I couldn't agree more that Manor House is a family, and that means we've had to tackle the difficulties of this year as a family. We've had to make some tough decisions to keep residents and staff safe, but you and many other relatives have been so supportive of the whole team. The staff have done an incredible job keeping the virus out of the home, but I think we are all ready to get back to normal now! I am sure residents and staff alike will have a glass or two when the time is right!

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Review from Jeremy S (Son-in-law of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience

The staff at Manor House are terrific and very supportive of the residents. They arrange frequent events with the residents such as Music days, and other stimulating pastimes. The House Manager is very experienced and who leads her staff very well. Everyone in the home is treated with the utmost care,

support and dignity by the staff. Consequently, the residents are a large, happy family of people who have a great deal of fun and respect for the staff who look after them.

Reply from Amber Bond, Managing Director at Manor House

We really appreciate you taking the time to complete this review. We are so proud of our large family at Manor House and couldn't be happier to have your mother-in-law with us. It's been quite the transition this year with external activities providers put on hold, but our staff have gone above and beyond to fill this void. Hopefully, 2021 will bring some normality back to us all!

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Review from Gillian (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience

My mother has vascular dementia and is a resident at Manor House. She is looked after excellently well by the Manager and her team. They are kind, caring and thoughtful towards her. As no visiting is possible at this time they give me regular updates on her health and status. Manor House is bright and

cheerful as are the staff and I would highly recommend it and finally to all the wonderful staff, thank you.

Reply from Amber Bond, Director at Manor House

We really appreciate you taking the time to complete this review. It's a pleasure having your mother living with us and, although the way we do things has had to change, we're so happy to hear that the care we provide is of the highest standard. It's been so difficult this year for relatives not to be able to visit, and we hope that in the near future it's safe enough for us to have family and friends back in our home. For now, our visiting booth is the next best thing!

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Review from Kathryn J (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience

Due to the provision of a safe viewing area at Manor House, my sister and I were able to travel to see our dear Mum who I had not seen since February. Manor House had provided a large Perspex screen just inside one of the lounges, behind which sat our dear mum and we entered our side through the french

doors. There were two chairs and an intercom system so that we could see and hear each other very clearly. It was the most wonderful experience, very emotional but very happy and 2 of mum’s resident friends were also there and we had a really fun and happy time. She was so pleased to see us as were her friends and the lovely carers who we are so fond of and who look after our Mum and everyone so well. Thank you to all the staff at Manor House and Pinnacle care for making this possible.

Reply from Amber Bond, Director at Manor House

Thank you so much for your feedback! This year has been extremely tough for residents, family, friends and our staff alike, but we are really proud of the 'visiting booths' we have provided at all our homes. Until things are back to normal, we think this is the best (and safest!) way for family and friends to visit their loved ones, and we are so glad that you've been able to visit your Mum this way. I will pass on your kind words to the staff at Manor House who will be so happy to hear this!

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Review from Lorraine B (Daughter-in-law of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience

We cannot recommend Manor House highly enough!
From the moment my father-in-law moved in, the care he has received has been incredible.
Manor House has a wonderful friendly staff team who go above and beyond especially of late following a spell of really poor health. Under the excellent leadership

of the Manager, the team have worked tirelessly to support him in his recovery.
In addition to this, there are numerous activities and events going on with lots of fun and laughter for all.
A huge thank you to each and every one of you!

Reply from Amber Bond, Director at Manor House

Thank you for taking the time to complete this review - our staff are very proud of what they do and will be so happy to hear this! It's a pleasure having your father-in-law living with us and we are overjoyed that he is now on the mend.

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Review from Pat (Niece of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience

In these difficult times, I think the home and the staff have done their best to keep standards as high as possible. I have had good interaction with the staff at the home and I feel that the care given has always been of a high standard. My aunt seems to have adjusted fairly well in the circumstances

and her needs well looked after. The rooms are comfortable, well decorated. The food is of a very high standard. The surroundings are very comfortable and suit elderly residents very well. Usually, there would be a plethora of activities taking place but this has obviously been affected by the pandemic, otherwise, the staff are undertaking other activities where possible. Hopefully, it will not be long before some normality can resume. The garden area is nice and well used when allowed. All in all, I feel that there is a homely atmosphere and the staff are very caring and competent. I am always kept informed of developments. I would recommend this care home.

Reply from Amber Bond, Director at Manor House

We really appreciate you taking the time to review our care and we are so happy to hear that your Aunt is settled with us. Covid has brought so many challenges to our homes, but we are so proud of our staff for all their hard work keeping residents and their colleagues safe. We are looking forward to things returning to normal as soon as is safe to do so.

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Review from Linda H (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience

Owing to all the negative press I wanted to write a positive. Manor House is one of the best. They have looked after all the residents so well. Amazing manager and team. I support everything they do. Thank you!

Reply from Mary Smith, Registered Manager at Manor House

Thank you so much for your kind words Linda. We are so proud of what we do here at Manor House so it means a lot to hear that we are getting things right!

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Review from Jo S (Granddaughter of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience

They say only superheroes wear a cape, they are wrong the staff keeping our Nan safe and well, you are all hero’s going above and beyond thank you doesn’t seem enough. Especially in these troubled times, now more than ever putting your resident care and well being keeping a positive attitude and remaining

calm. Well done all. THANKS again.

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Review from Senga V (Friend of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience

An elderly lady I have been befriending through Age UK for the past two and a half years needed respite care and chose The Manor because she had a friend who was a resident. After just ten days, she decided she wanted to stay permanently at The Manor. She has been so happy since she has been there.

Reply from Virginia Bowen, Managing Director at Manor House

Thank you so much for your kind words. It's a pleasure having your friend with us and we're all happy to hear that we're getting things right.

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Review from Caroline C (Daughter-in-law of Resident) published on 20 February 2019
Submitted via Website • Report

Overall Experience

Thanks so much to all of the staff who have looked after my mother in law so brilliantly. It has been such a relief knowing that she has been looked after so well as we are so far away. In particular, the Manager has been such a big help to us. My mother in law is so much better and is walking so much

more thanks to the staff. A fantastic manager with a hard working brilliant team. Can't thank them enough for their genuine kindness and care.

Reply from Virginia Bowen, Managing Director at Manor House

Thank you for taking the time to review our home. It has been a pleasure looking after your mother-in-law here at Manor House and it's great to hear that we're getting things right.

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Review from Susan K (Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience

Manor House is lovely. I came from hospital and could not walk after being in there for approximately five months. But the manager and her staff got me walking with my frame and a little way with my walking stick.
I was supposed to have the physiotherapists come to me but am still waiting. the staff

are very friendly, kind and helpful. I cannot praise them enough. The food is home cooked and presented nicely. The home is very clean.

Reply from Mitchell Dytham, Consultant at Manor House

Thank you so much for your kind words. Our staff take pride in their work and it's great to hear that we're getting things right!

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Review from W S (Respite Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience

We have been here for 6 weeks and the care we have received has been wonderful. Food, care, support and entertainment was faultless, would not hesitate to come again.

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Review from Adrian C (Son of Resident) published on 4 October 2018
Submitted via Website • Report

Overall Experience

I cannot recommend the care home, the home manager or all the staff highly enough. They have been absolutely fantastic in the service and care they have offered my father but also to us, his family.
They have made the transition as easy as possible and he is getting fantastic care in a great environment.

Reply from Virginia Bowen, Consultant at Manor House

Thank you so much for taking the time to review us here at Manor House. Our team takes pride in the care and support they provide and it's always rewarding to hear that we're getting things right!

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Review from Simone (Niece of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience

Last year was a very difficult time for our family as in a very short space of time my Aunt became very poorly. I spent many months visiting her (as we do not live in the UK) both in and out of the hospital.
Finally, my Aunt was offered a place in a residential home so we visited those that were

available. When we arrived at The Manor we met the Manager straight away.
We sat and discussed the facility, my Aunt and then the manager showed us around and introduced us to the staff. It was all agreed and our Aunt has been there ever since. I speak regularly with all the team at The Manor and it is just so reassuring that these places do actually still exist. A huge thank you to all of you at The Manor, we really can't thank you enough.
Professional, caring, considerate and fabulous. All the staff care and understand that it's your loved one that is there and it isn't always easy to understand that the person you loved so much is struggling to do everyday things.

Reply from Virginia Bowen, Managing Director at Manor House

Thank you for taking the time to leave this review. I have passed it onto our staff who are always so happy to hear that they are making a positive difference to people's lives.

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Review from Andy D (Nephew of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience

The staff are always very helpful and supportive. The general condition of the property is poor and needs a lot of care and attention. It is not a property that gives a great first impression.

Reply from Virginia Bowen, Managing Director at Manor House

Thank you for taking the time to review our homes, we're happy to hear that you think our care is great! Our staff are so proud of their work and they love to hear that they're making a difference to people's lives.
You also stated that home is could do with some TLC, and our internal review at the start of the year came to the same conclusion. That's why we've already started some major improvement works throughout the home, including redecorating all of our social rooms, fitting brand new doors and windows and upgrading our ancillary facilities, including our laundry room. We've still got plenty more in the pipeline though, so watch this space!

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Review from Derrick S (Husband of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience

My wife moved into Manor House during January 2018. She soon settled in within the first two weeks of her stay and is very happy and settled there.
Manor House is quite old in parts, however, there is always a warm, welcoming atmosphere there.
The staff are always friendly and well managed. They

are attentive to the needs of the residents and their visitors.
I am very pleased with how well my wife is cared for and am confident the high standards will continue in the future.

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Review from Paul H (Grandson of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience

My nan really enjoys being in this home, she was poorly at home and now I have my nan back , she has already been out on a trip having only been in the home for a short time, although due to work commitments I don't visit as much as I would like, I know nan is well looked after and is enjoying lots

of people around her. I feel at ease knowing she is well cared for and clean.

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Frequently Asked Questions about Manor House

What types of Care is Manor House registered for?

What additional types of Care does Manor House provide?

How many Rooms does Manor House have?

What are the Facilities & Services at Manor House?

How far is Manor House to the centre of Rugby?

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Manor House Reviews (32)

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Frequently Asked Questions about Manor House

What types of Care is Manor House registered for?

What additional types of Care does Manor House provide?

How many Rooms does Manor House have?

What are the Facilities & Services at Manor House?

How far is Manor House to the centre of Rugby?

Overall
Requires improvement