Review from Debbie M (Daughter of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience

My dad was placed at the Manor House for 6 weeks respite care. We were so impressed by the care provided, that he is now a permanent resident. As soon as you walk through the door, the homely atmosphere embraces you. The staff are wonderful, both with the residents, and their families. They are so

attentive, they will not even walk past a resident without a cheery greeting, a reassuring pat on the shoulder, or even a hug, which is so important for a human being. They go out of their way to ensure they know what each resident likes/does not like, for example ensuring my dad sits where he can watch the birds in the garden. They fit in with the resident’s wishes, rather than imposing rules-for instance providing drinks/food whenever a resident wants it. There are several different living rooms so a resident can choose to sit where they are most comfortable. Visitors are warmly welcomed and spoilt with cake and coffee. I can not rate them highly enough. Thank you to all of you.

Reply from Virginia Bowen, Managing Director at Manor House

We at Manor House would like to thank you for taking the time to complete such a detailed review for us. Our team take pride in the care they provide - even to the finest details - and it's always great to hear that we're making a difference. For us, Manor House is not only the residents' home but ours too, so we make sure that everyone feels like part of our family!

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Review from S W (Daughter of Resident) published on 10 October 2017
Submitted via Website • Report

Overall Experience

On the occasions I have visited my father, I have always been made to feel welcome. If any problems have occurred, I have been notified straight away. At last years Christmas party, I was amazed at the effort put in and felt part of a family unit. It is a comfort to me to know my father is in good hands.

Thank you.

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Review from Annette B (Friend of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience

I came to visit a friend I hadn't seen for some time. He told me he was happy in his new home and that the people were very nice. I received a warm welcome from one of the staff and was offered a coffee. It was a good visit and a friendly atmosphere.

Reply from Virginia Bowen, Managing Director at Manor House

Thank you for your review. We're very proud of our staff at Pinnacle Care and it's great to hear that your friend is happy with us and that you were made to feel welcome on your visit!

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Review from Deryk C (Husband of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience

My wife is happy at the home.

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Review from Lynda E (Daughter of Resident) published on 29 September 2016
Submitted via Website • Report

Overall Experience

All the staff are really friendly and hopeful. I am made to feel very welcome at whatever time I visit Mum, who is much more relaxed in herself since being at Manor House. The manager has been particularly caring, giving me her valuable time to reassure me that mum is settling in.

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Review from Andy (Son-in-law of Resident) published on 21 July 2016
Submitted via Website • Report

Overall Experience

In all the aspects that matter - respect, empathy, kindness, diligence, communication with relatives, support for relatives, and many more, the team at the Manor House excel. From the day of admission we have been reassured by the care my father-in-law and my wife's aunt have received.

Reply from Virginia Bowen, Managing Director at Manor House

Thank you so much for your kind words, it's always great to hear that we're getting things right.

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Review from Terry C (Husband of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience

On my inspection visit, I was a little concerned as a building upgrade was taking place. However, the staff were delightful and I was certain that my wife would enjoy her stay at the home. This turned out to be the case and my wife wanted to remain there. Her own bedroom was excellent and that is key

to her feeling of security and comfort. The staff kept in touch with frequent updates of how she was coping, eating and drinking. This sort of management means it is a good respite experience for my wife, and I can truly relax knowing she is safe. Thank you so much.

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Review from N T (Son of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience

This home is so different to the last one our dad was in. It is clean, fresh and airy unlike the last home, when we visit we are made to feel welcome and we are shown to which ever room our dad is in and we are always offered refreshments. The staff are more efficient and attentive to our dads needs

and inform us if there is a problem. His bedroom is always clean and tidy and the bed is always made when we visit overall our dad seems happier here and we are happy with the care he is getting. The staff are a vast improvement to the last home.

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Review from Kate S (Daughter of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience

We are always greeted with a warm welcome and a homely feel whenever we visit. Staff are committed, caring and always have time for a chat, both with residents and family. I couldn't wish for a better home for my father and his sister, both dementia sufferers.

Reply from Virginia Bowen, Managing Director at Manor House

Thank you very much for your kind words, it's great to hear that we're getting things right!
Virginia

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Review from B L (Daughter of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience

Manor House is like a home from home. Very cosy and not at all like an institution. The staff are always very friendly and helpful, and I completely trust them with mum's care.

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Review from J H (Daughter of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care mum receives at Manor House. All the staff are friendly and professional. She is happy and content. It is truly her home now and I'm glad we chose the Manor House.

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Review from D D (Son of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience

Very friendly staff who give my dad all the support he needs.

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Manor House Reviews (32)

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