Linden Grange

14/16 Grange Road, Hartshill, Nuneaton CV10 0SS
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9.9 37 Reviews
  • Linden Grange, Nuneaton
Linden Grange is a purpose-built care home located at Hartshill in Nuneaton providing Residential Care and Care for those living with Dementia.

Within easy travelling distance of Coventry and the surrounding areas near Nuneaton, it was designed and built in 2004 to specifically to meet the changing needs of residents whilst providing the highest standard of care.

With a maximum of 35 residents, the highly trained team of caring staff try to understand the character, history and interests of every single resident in their care.

Nutritious, healthy meals are prepared for residents with dietary requirements catered for.

Family and friends are always welcome.

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Care Provided by Linden Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Hopkins (Manager)
  • Admission Criteria
    • NHS & Private
    • Ages 60+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Linden Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,230 – £1,230
    • Self-Funded Residential Dementia Care £1,326 – £1,326
    • RESPITE Self-Funded Residential Care £1,230 – £1,230
    • RESPITE Self-Funded Residential Dementia Care £1,326 – £1,326

  • What is included in your fees?
    The following items and services are included in your weekly fees:
    • Accommodation
    • All meals and refreshments
    • Personal care in accordance with the individual
    Care Plan
    • Cleaning of rooms, personal laundry (excluding
    dry cleaning), bed linen and towels
    • Television licence, including personal use
    • Wi-Fi
    • Activities and lifestyle programme
    • Electricity, including heating and lighting


    What is not included in your fees?
    The following extra items and services are not covered by the weekly fees, but we can arrange for them to be
    provided to you at a cost. You will be responsible for payment for extra items and services and we shall advise
    you of their cost beforehand.
    • Hairdressing in the absence of free provision by the NHS
    • Clothing, shoes and slippers
    The following may also be provided, but shall be charged in addition to the weekly fees:
    • Personal purchases - newspapers, magazines,
    stationery, confectionery and toiletries
    • Dentistry, Chiropody, Physiotherapy
    • Dry cleaning
    • Other privately arranged health care
    • Installation of private telephone line, internet or
    cable TV connections
    • Telephone calls from private line
  • (these prices are only a guideline, please contact Linden Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting anytime during the day. Appointments not necessary


  • Parking

  • Parking available on site


Linden Grange Reviews (37)

Total of 37, showing 1-20
9.9

Linden Grange has a Review Score of 9.9 (9.934) out of 10, based on 19 reviews in the last 2 years. Over all time Linden Grange has 37 reviews.

Overall Experience

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Date Published

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Review from Lisa H (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is wonderful! The staff from the manager to the catering staff never fail to deliver first-class care. My mum loves the staff and her life there. There's a range of activities where all are encouraged to participate. The food and cleanliness of the home is first-class. The activities
coordinator works hard to give the residents a variety of experiences, both within and outside the home. Even small concerns are treated with kindness and honesty. The open door policy of the manager, deputy and senior staff is obvious and even residents families are encouraged to join in activities and be a part of this "big family". My mum has been here 4 years and never once have I had a concern for her wellbeing or care. For me, it's a truly wonderful care home. The respect and dignity with which Mum is treated that means the world to me. I don't have to worry about her and that's such a relief. A huge thank you to each and every staff member.

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Review from N W (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been resident at Linden Grange for the last 6 weeks. We have found all the staff to be actively caring and supportive to my mum's needs. She is involved in the daily activities receiving good quality food and drink whilst receiving 24 hour care.
The care home is well run and gives me peace
of mind that my mum is in the best place for her needs

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Review from Dean M (Son of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum first went into Linden Grange for some respite after us caring for her at home.
The move then became permanent, the home was fantastic helping with this because unfortunately my mum has dementia but no power of attorney is in place.
The super friendly staff pointed me in the right direction
whilst things were sorted.
My mum thinks the place is ace and doesn't stop talking about the snap (food) and how clean it is.
She talks about the place like she's on holiday in Spain in the 80's.
The staff are great and the place is great.

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Review from Amanda Y (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Realising our Mum needed care 24/7 was a huge concern.
After a bad fall, it became evident that Mum could no longer be safe living at home despite all the care we could give as a family. We researched several care homes in our home town and Linden Grange stood out on our first visit by far. The staff
are professional, and caring and go above and beyond not only for Mum but us as a family.
The home has a lovely warm home-like feeling and is very much an "open door" for us to visit anytime. Mum has settled really well she loves all the staff and enjoys all the activities the staff put on. This has been such a huge relief to find somewhere so "right" for mum, with staff who treat our mum as special as we do.
Huge huge thanks.

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Review from Clare S (Daughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at many care homes we were very lucky to be offered a room for mum at Linden Grange.
From day one everyone has been so welcoming. The manager and her team work to an exceptional standard. All of the staff are so caring and loving towards the residents.
There are always lots of activities
going on keeping everyone entertained.
As a family this had been one of the hardest decisions we have had to make for our mum but seeing her so happy and settled I cannot be more grateful.

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Review from Marie H (Daughter of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Linden Grange in December 2022. I have found the staff very helpful, caring and considerate to all mum's needs. She has been to hospital twice and their concern has really impressed me. Everything I have asked for they have tried to comply with. You have an outstanding boss and a caring
team.

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Review from Michelle F (Niece of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided has been excellent. My aunt recently moved into Linden Grange, and the staff couldn't do enough to settle her in and treasure my fear. I am given constant updates on her welfare and improvements in her health. Staff are welcoming regardless of the time I visit and happy to share the activities
she has been taking part in.

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Review from L W (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden Grange is just truly wonderful. From our first meeting, all the staff are excellent, friendly and so caring. My mum wasn't eating when she came in but the team make sure she has what she needs or wants.

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Review from Mark D (Son of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Linden Grange for two years with dementia and severe physical disability which means she cannot weight-bear on her legs. The level of physical and psychological care she receives is exceptional with wonderful compassion, friendliness and attention to her social and medical needs.
I often visit and find staff chatting with her in her room. She never complains about feeling lonely, and for someone who was very social and always out, it is a testament to the staff that she is so content. Seasonal events such as Xmas and Easter are celebrated, and the home creates a welcoming and enjoyable occasion for everyone. Her room is always clean, tidy and homely with little touches like chocolates which staff bring in. I cannot commend the home highly enough.

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Review from Karen H (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, love and support I received during the time both my mum and dad stayed at Linden Grange was exceptional. This was in addition to the very high standard of care they both received at different times. Dad had built such wonderful relationships with all the staff whilst visiting Mum over many
years, it was his chosen place to spend his final weeks where he felt close to Mum and knew he would be surrounded by amazing love and care from all the staff.

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Review from Jayne H (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is enjoying respite care with a view to a permanent placement. From the initial enquiry, we have experienced a friendly and professional service.
Our initial visit involved a detailed tour of the home including the kitchen and laundry area. All staff were friendly and all our questions were
answered.
Since moving in Mum has had good care, lovely meals and quality food and embraced all the activities.
Her room is well equipped, kept clean and the staff are always pleasant and supportive.
I am able to visit with my little dog which means Mum can still see the dog and feel at home.
I think we were lucky to find such a nice home from home.

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Review from J W (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service. My mum had been poorly for a few weeks. One staff member was on the ball, brilliant carer, kind, considerate and just a lovely person. She called for paramedics and also rang myself. Mum was taken to hospital. What a team at Hartshill Grange! Several people got in touch while she
was at hospital, even saying if she was staying in they would visit. Honestly, they go above and beyond with their care. I cannot complain about anyone there. Keep up the good work, you're all amazing people.

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Review from Penny M (Daughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

'I feel safe and well-loved' - these are words recently used by my mother to describe her care at Linden Grange.
Mum is coming up to her second Christmas there, and she is settled, happy, and highly complimentary of the team who look after her. The team take a personal approach; they regularly display
interest in Mum as an individual, with all her quirks and cheek.
The manager is very open and approachable - she is keen to ensure her residents are looked after physically and socially. She operates an open-door policy which invites straightforward resolution of requests and concerns should you have any.
There is a settled core team, which is very important when you do not live close by - it gives peace of mind that the care is consistent.
A super job from a committed, well-trained team - thank you.

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Review from C W (Daughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home deserves outstanding as they all work hard to keep to a high standard of care with respect and dignity towards residents and families, the manager does a great job to maintain this.
When I visit my mother who has lived at the home for the last four years I never felt at any point any concerns
for her well-being.

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Review from Andrew F (Son of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I feel that we were very fortunate to find Linden Grange. Mum has been a resident in this excellent care home for over 5 years and has recently celebrated her 95th Birthday. Mum is very content, praises the team for their kindness and caring approach and speaks highly of the meals provided.
From my perspective I feel that the manager is excellent with a highly committed team. On the odd occasion where I have felt the need to raise concern, the manager and the senior members of the team are not only approachable but keen to resolve issues. During the year prior to making Linden Grange her home, Mum had not only suffered 4 serious falls but was also struggling with her mental well-being. I can honestly say I feel that had Mum not moved into Linden Grange I would not now have my mum to visit. Mum is safe and content, her social and well-being needs are met and that makes me very happy. I can’t thank the manager and her team enough.

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Review from G T (Son of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first approached the home, we knew my mother was in need of specialised support. After making what may have sounded like a desperate call for help, the care home assessor arrived and genuinely listened to my concerns and then met my mother. Within hours, Linden Grange confirmed that they had
capacity to home my mother and take care of her needs. They were kind and caring throughout this process and within a couple of weeks, my mother had settled into a spacious room. When we visit now (our visits are unannounced), she always appears clean, with well-kept hair - thanks to the salon that is located on-site. She sits pert and cross-legged on her bed and maintains a conversation with vast improvement to her short-term memory. She tells me that she enjoys good relationships with her fellow residents and has her favourites amongst the staff. The positive transformation is phenomenal and we remain forever grateful for the attentive care shown to us all.

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Review from David B (Nephew of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden Grange has been looking after my aunt for around twelve months and in this time they have helped her with hearing aid problems by liaising with the hospital, some emergency spectacle repair as well as making her feel safe and secure, which she was no longer able to do at home. She has enjoyed
the activities including arts and crafts for which she now has a couple of little trophies!
The home is bright and clean and staff friendly so we always feel welcome visiting.

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Review from Sara M (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of Linden Grange was very good.
Mum has only been there just over two weeks but all the staff and managers have been really caring, kind, and respectful. Anything Mum has needed medically and personally they have dealt with straight away.

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Review from J G (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden Grange is a lovely care home managed and run by a team of very kind and considerate people who treat the residents like their own family. I owe them a huge debt of gratitude for looking after my mum for 5 and a half years. Families of residents can visit at any time of the day without notice
and are always welcome.

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Review from C W (Grandson of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandparents have found a real home at Linden Grange. They are treated as individuals with respect and are able to be together at a time of their lives when they both need additional help and support. Linden Grange staff care for them, making connections with their personalities and learning how
to support them best for their individual needs.
It lifts a heavy burden on my family, knowing they are well looked after so that we can focus our time on enjoying seeing them and being a family together.

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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Linden Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Linden Grange is calculated as follows: ( (213 Excellents x 5) + (15 Goods x 4) ) ÷ 228 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linden Grange is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (6)

Julie

Julie Hopkins

Job Title: Registered Manager

Joined: 2010

As a qualified Registered Nurse, prior to being a Registered Manager, my focus and that of my Team here at the Grange is always on ensuring that the personal care and support given, is the very best it can be.


We appreciate the value of every individual and are guided by our commitment to provide excellence in every aspect of our Resident's personal care.


We acknowledge the importance of respecting each Resident’s uniqueness and their personal needs. We aim to provide friendly and professional care and support in our beautiful homely surroundings at an exceptionally high standard.


All staff undertake training updates to ensure we continue to deliver a service of the highest quality that improves and sustains the Residents’ overall quality of life. We achieve this by providing exemplary physical and emotional care for each of our Residents with respect to their privacy, dignity, safety and security.


We strive to ensure that our Residents live in a clean, comfortable, safe and caring environment. Being responsive to the individual needs of all our Residents and provide the appropriate degree of care to assure the highest possible quality of life within the home is paramount to us.


Molly

Molly Cooke

Job Title: Deputy Manager

Joined: 2013

I am one of Linden Care Homes Deputy managers.


I have worked for this company since 2013.


Over the years I have gained experience and knowledge and have been able to progress up the career structure from Care Assistant to Deputy Manager.


It is important to me that we maintain our great levels of respect, dignity and kindness towards our residents, their loved ones and each other.


These are the values I use in my management role.


Katie

Katie Albrighton

Job Title: Deputy Manager Business and Finance

Joined: 1990

I came to work at Linden Care Homes from school in 1990 as a temporary summer receptionist before going to college and never left.
Instead after been offered a permanent position I went to college on day release and received mentoring and training which allowed me to work my way up to my current position of Deputy Manager of Business and Finance responsible for the smooth running of all aspects of the administration and finance across all 3 homes


Stacey

Stacey Baker

Job Title: Deputy Manager

Joined: 2013

I started working at Linden Care Homes in 2013 as a Care Assistant.
With the support and encouragement from Management I have developed my career and progressed to Deputy Manager.


The ethos of caring at Linden Care Homes is, in my opinion, second to none and ensuring our residents are safe and happy is our priority.
It is a home from home for all of us.


My family means everything to me so I make sure we deliver the best possible care to those family members who mean so much to others.


Linda

Linda Smith

Job Title: Head of Housekeeping

Joined: 2003

My role is Head of Housekeeping for all three Linden Care Homes.   


Having held this position for 18 years, I have organisational skills to head teams of domestic assistants.   


We are responsible for cleanliness in all areas in the Home ensuring the environment is clean, tidy and safe.


I am very passionate about my work and dedicated to maintaining our high standards of cleanliness for our Residents.


I am married with two daughters and a grandson and am very family orientated.


Claire

Claire Brown

Job Title: Head Of Catering

Joined: 2003

I started my career at Linden Lodge Nursing Home in 2003 as a kitchen assistant weekend job whilst still at school.


Linden Lodge encouraged me to go to catering college where I trained to be a cook.


During my time at Linden Lodge I have steadily improved my skills and am now Head of Catering for all Linden Care Homes Ltd and am responsible for the standard of catering in all three homes. I have been here for 18 years and I love my job.


Frequently Asked Questions about Linden Grange

What types of Care is Linden Grange registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Linden Grange provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Linden Grange have?

There are 35 Single Rooms.

What are the Facilities & Services at Linden Grange?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Linden Grange to the centre of Nuneaton?

2.9 mile(s) as the crow flies, distance by road may be significantly further.