Fee's do not include hairdressing, chiropody or toiletries , we have a visiting hairdresser and chiropodist
They do not have visiting hours per se but ask that people respect that other clients live there and avoid unnecessary visits when people might normally be going to bed.
They have a very good sized car park and in the unlikely event it is full you can park on the street outside.
Clarendon Manor Ltd has a Review Score of 9.4 (9.410) out of 10, based on 12 reviews in the last 2 years. Over all time Clarendon Manor Ltd has 40 reviews.
Review from Nash G (Son of Resident) published on 20 March 2025
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Reply from Jo Anne Smith, Manager at Clarendon Manor Ltd
Thank you for your lovely review, myself and my staff are extremely grateful for such positive feedback as this motivates us all to do even better, your Mother was a pleasure to care for and all of your family were exceptionally nice and appreciative of all the carers hard work, Thank you again.
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Review from T C (Son of Resident) published on 31 January 2025
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Reply from JoAnne Smith, Manager at Clarendon Manor Ltd
Thank you for your review, all issues have been addressed, we were not aware of these and are available always to discuss any concerns , we pride ourselves on good communication with families and I am disappointed that we have failed on this occasion with yourself as it is your brother we usually converse within. Thanks again for your honest review as it makes us try even harder to do better.
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Review from H B (Daughter of Resident) published on 31 January 2025
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Reply from JoAnne Smith, Manager at Clarendon Manor Ltd
We are so pleased that you were happy with the care we gave your mum, she was a pleasure to care for and we all miss her, thank you for taking the time to review us it is vey much appreciated.
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Review from Janet G (Daughter of Resident) published on 31 January 2025
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Reply from Jo Anne Smith, Manager at Clarendon Manor Ltd
Thank you for your kind review, the care staff are very pleased that you are happy with the care they provide, please feel free to speak to me if you have any suggestions or concerns I am available always, thank you again.
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Review from J F (Daughter of Resident) published on 31 January 2025
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Reply from Jo Anne Smith, Manager at Clarendon Manor Ltd
Thank you for your honest review, all comments are taken very seriously and any failings in your faith in us has been duly noted, we strive to give the best care possible and I am always available for you to air any concerns. We have regular activities but unfortunately your mum declines, unless it is a party. We will continue to encourage her to join in as it is very beneficial for her.
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Review from Jill B (Sister-in-law of Resident) published on 10 January 2025
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Reply from Jo Anne, Manager at Clarendon Manor Ltd
We are so pleased you are happy with the care we are giving your loved one. We strive to create a lovely homely environment and a family atmosphere and are very grateful for your feedback. Happy New Year!
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Review from Susan R (Sister of Resident) published on 18 November 2024
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Reply from Jo Anne Smith, Manager at Clarendon Manor Ltd
Thank you for your lovely review. We are all so pleased you are happy with the care we provide, many thanks for your feedback.
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Review from Dave D (Son of Resident) published on 12 September 2024
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Reply from JoAnne Smith, Manager at Clarendon Manor Ltd
We are so pleased that your mum is happy at Clarendon Manor with us, we shall continue to give her all the support she requires, thank you for taking the time to review us, much appreciated.
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Review from S T (Daughter of Resident) published on 28 August 2024
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Reply from Joanne Smith, Manager at Clarendon Manor Ltd
Thank you so much for your review, we are so happy that you were satisfied with the care we gave your mum.
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Review from Vanessa B (Daughter of Resident) published on 14 December 2023
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Reply from Jo'Anne Smith, Manager at Clarendon Manor Ltd
Thank you for your lovely review, your mum was a pleasure to care for, the staff will be so pleased that you were happy with her care, your mum was a real character and she will be missed immensely.
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Review from Alison K (Daughter of Resident) published on 8 June 2023
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Reply from Heath Tredell, Managing Director at Clarendon Manor Ltd
Thank you very much for your very kind review. The insight you give is a tremendous benefit to the home and often (and certainly as in your case) a truly motivating story shared with the staff group. At Clarendon Manor, we are committed to promoting independence and an ethos of enablement in our delivery of adult social care. Our approach is centred around understanding that all individuals have unique strengths, which can be leveraged to promote recovery, independence and happiness. To have our efforts confirmed by your review is the very best news we can have and we will strive to improve wherever we can. Once again thank you very much for your kind words.
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Review from Joann B (Daughter of Resident) published on 20 May 2023
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Reply from Jo'Anne Smith, Manager at Clarendon Manor Ltd
Thank you for the lovely review, myself and my team are pleased you were happy with the care we provided, it is always a boost to staff when they are recognised for the good work they do, thank you! The manager.
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Review from Patricia D (Daughter of Resident) published on 11 January 2023
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Reply from Heath Tredell, Managing Director at Clarendon Manor Ltd
Hello and thank you for your thoughtful review. We really like feedback good or bad so we can use it to improve our care and the home. However, when we get such a glowing report it is extra welcome. I will certainly pass on your comments to the manager and staff and can tell you now that they will be delighted that their efforts have been so thoughtfully received.
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Review from J B (Son of Resident) published on 13 December 2022
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Reply from Jo'Anne Smith, Manager at Clarendon Manor Ltd
Thank you so much for your lovely review, your mum was a pleasure to take care of and is missed very much.
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Review from J B (Daughter of Resident) published on 14 September 2022
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Reply from Jo'Anne Smith, Manager at Clarendon Manor Ltd
Thank you so much for your kind words, we are so pleased you were happy with the care we provided for your lovely dad.
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Review from Kam G (Daughter-in-law of Resident) published on 5 September 2022
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Reply from Heath Tredell, Managing Director at Clarendon Manor Ltd
Thank you very much for taking the time and trouble to leave a review. As I am sure you know the staff and manager work very hard to make Clarendon Manor a safe, happy and, most of all, caring place to be.
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Review from John T (Son of Resident) published on 17 March 2022
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Reply from Heath Tredell, Managing Director at Clarendon Manor Ltd
Thank you very much for your thoughtful review. The staff do get informed about them and love positive feedback. I can see you have only rated 4 out of 5 stars for activities, if you have any suggestions of activities we could encourage, please speak to Jo (the manager) as she delights in making things even better. Once again, thank you very much.
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Review from M C (Daughter of Resident) published on 22 December 2021
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Reply from Jo-Anne Smith, Care Manager at Clarendon Manor Ltd
We are very sorry to hear of the passing of your loved one and that the week-long stay he had with us was not to your satisfaction. Whilst some residents enjoy meals in the communal dining areas, others prefer to privately dine in the privacy of their own rooms. If you have any specific complaints to make or suggestions of how we can improve, please contact me and we will do all we can to ensure that the experience we provide in future is a better one.
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Review from A P (Friend of Resident) published on 19 June 2019
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Review from S A (Daughter of Resident) published on 7 May 2019
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Reply from Heath Tredell, Managing Director at Clarendon Manor Ltd
Thank you so much for your honest (and kind) words about our care home. It is lovely to hear that the hard work and dedication from the team is noticed.
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The Review Score of 9.4 (9.410) out of 10 for Clarendon Manor Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.410 for Clarendon Manor Ltd is calculated as follows: ( (77 Excellents x 5) + (44 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 139 Ratings = 4.41
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Clarendon Manor Ltd is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Apr 2022
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Job Title: Care Home Manager
Joined: 2007
I have worked in the care sector for over 30 years, as the Care Home Manager I am responsible for all aspects of the day-to-day running of Clarendon Manor.
Job Title: Deputy Manager
Joined: 2001
I am the deputy manager of Clarendon Manor, I have worked here for over 20 years and support the Manager with the running of Clarendon Manor.
Job Title: Head of Care
Joined: 2012
I have worked with the elderly for many, many years, it is my passion and privilege to care for our elderly Residents.
Job Title: Senior Carer
Joined: 2022
I have been a senior carer at Clarendon Manor since 2022.
Job Title: Senior Carer
Joined: 2023
I have been a senior carer at Clarendon manor since 2023.
Job Title: Team Leader
Joined: 2004
I have been a team leader at Clarendon Manor since 2004.
Job Title: Care Assistant
Joined: 2007
I have been a care assistant at Clarendon Manor since 2007.
Job Title: Care Assistant
Joined: 2004
I have been a care assistant at Clarendon Manor since 2004.
Job Title: Care Assistant
Joined: 2016
I have been a care assistant at Clarendon Manor since 2016.
Job Title: Care Assistant
Joined: 2022
I have been a care assistant at Clarendon Manor since 2022.
Job Title: Care Assistant
Joined: 2022
I have been a care assistant at Clarendon Manor since 2022.
Job Title: Care Assistant
Joined: 2022
I have been a care assistant at Clarendon Manor since 2022.
Job Title: Care Assistant
Joined: 2022
I have been a care assistant at Clarendon Manor since 2022.
Job Title: Care Assistant
Joined: 2022
I have been a care assistant at Clarendon Manor since 2022.
Job Title: Care Assistant
Joined: 2023
I have been a care assistant at Clarendon Manor since 2023.
Job Title: Care Assistant
Joined: 2024
I have been a care assistant at Clarendon Manor since 2024.
Job Title: Care Assistant
Joined: 2023
I have been a care assistant at Clarendon Manor since 2023.
Job Title: Care Assistant
Joined: 2024
I have been a care assistant at Clarendon Manor since 2024.
Job Title: Laundry Assistant
Joined: 2001
I have been a care assistant at Clarendon Manor for over 20 years. I have now changed position to the Laundry Assistant.
Job Title: Domestic Cleaner
Joined: 2010
I have been a domestic cleaner at Clarendon Manor since 2010.
Job Title: Kitchen Assistant
Joined: 2019
I have been a kitchen assistant at Clarendon Manor since 2019.
Job Title: Chef
Joined: 2021
I have been the chef at Clarendon Manor since 2021.
Job Title: Maintenance
Joined: 2021
I have been the maintenance at Clarendon Manor since 2021.