Clarendon Manor Ltd

37/41 Golf Lane, Whitnash, Leamington Spa CV31 2PZ
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9.4 40 Reviews
  • Clarendon Manor Ltd, Leamington Spa
Clarendon Manor offers the finest care in the heart of Whitnash, a vibrant and sought after village.

Located within easy reach of pubs, shops, bus routes and village amenities, Clarendon Manor has been recently extended and refurbished with more day space, a conservatory and seven new bedrooms with their own terrace.

The home offers a large lounge that is used for group recreation activities and two smaller, more cosy lounges often used as retreats for residents who wish to relax. A spacious dining room overlooks the well tended rear gardens through patio windows.

The home has many single rooms and each bedroom is tastefully decorated, often complemented by furniture and pictures brought in by residents, making a true home for the residents.

Residents are offered a choice of menu every day, which is created by an experienced chef who places emphasis on home-cooked cuisine and using local produce. The home is happy to listen to residents suggestions and try more exotic foods or non-English dishes. Special diets can also be catered for.

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Care Provided by Clarendon Manor Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Clarendon Manor Ltd
  • Person in charge
  • Jo'Anne Smith (Care Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Clarendon Manor Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,300
    • Self-Funded Residential Dementia Care £950 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,300

  • Fee's do not include hairdressing, chiropody or toiletries , we have a visiting hairdresser and chiropodist
  • (these prices are only a guideline, please contact Clarendon Manor Ltd to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • They do not have visiting hours per se but ask that people respect that other clients live there and avoid unnecessary visits when people might normally be going to bed.


  • Parking

  • They have a very good sized car park and in the unlikely event it is full you can park on the street outside.


Clarendon Manor Ltd Reviews (40)

Total of 40, showing 21-40
9.4

Clarendon Manor Ltd has a Review Score of 9.4 (9.410) out of 10, based on 12 reviews in the last 2 years. Over all time Clarendon Manor Ltd has 40 reviews.

Overall Experience

  • 23
  • 13
  • 3
  • 0
  • 1

Date Published

40
7
9
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28

Review from Margaret R (Sister-in-law of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming greeting on arrival. Until dementia took hold, cinema, outings and newspapers were enjoyed. Lately, towards the end, care and compassion were to the forefront in the minds of the staff.

Reply from Jo'Anne Smith, Manager at Clarendon Manor Ltd

Margaret thank you for taking the time to review our home. Your sister in law was a pleasure to care for and we are delighted that you were pleased with the care we provided.


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Review from Pamela W (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently arrived at Clarendon Manor. She instantly felt calm and loved her room. She felt safe/cosey. A little patio area to the garden was just perfect for her. Within 30 minutes of arriving, took herself off to the dayroom and was participating in the games. A lot of staff had introduced
themselves to her. The energy of everyone was happy/homely. My mother was vegetarian, all her needs were catered for. She appears very comfortable/clean and relaxed. She has severe Alzheimer's. I know she is well looked after and safe.

Reply from Heath Tredell, Managing Director at Clarendon Manor Ltd

Thank you Pamela for your kind review. I am so glad to hear that her arrival at the home went well, they say that first impressions last and this is indeed a very important part of the move into a care home. We always try to prove the very best care we can and improve things, any suggestions you have are always welcome. Once again many thanks.


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Review from Michael H (Son of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and friendly staff. All the residents seem happy and look well cared for.
It would be nice to have a tea/coffee machine for visitors as I always have to take water with me. Care homes are very warm places! This would complete the welcome feeling (happy to pay for drinks)!

Reply from Heath Tredell, Managing Director at Clarendon Manor Ltd

Michael thank you very much for your suggestion. I have spoken with the Manager about your suggestion and she asked me to thank you for your insight. She will consider different options and find a way so that all visitors are offered drinks.


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Review from Mark R (Nephew of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had great care and although she was ill and understood little of current affairs she was looked after by caring staff and we always felt she was safe and comfortable.

Reply from Heath Tredell, Managing Director at Clarendon Manor Ltd

Mark thank you very much for leaving a review. We find that people often mistake a large reception desk and chandeliers for good care, your comments helps others find out about the care we give. All comments, positive or negative are passed onto the team responsible and the staff at the home will be delighted you recognise the effort they put into the care they give. Once again thank you.


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Review from David B (Son of Resident) published on 31 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father went into Clarendon Manor in August 2014 at the age of 97. It took him only a very short time to settle, and he thoroughly enjoyed the care provided. He was very impressed with every aspect, the care from the staff, the comfort and standard of his room and especially the catering arrangements.
He thought the Chef was just marvellous and so accommodating. For nearly 4 years, at every visit we made, he would repeat his mantra, "You found me a really good place here".
When he was 100, The Manager organized a fantastic celebration for him, it really was amazing. Due to the wonderful care he received, he almost reached the age of 102, but sadly died in June 2018. In the weeks leading up to his death, he was quite ill but the staff were superb and cared for him wonderfully right up to the very end. I have nothing but the highest praise for all concerned, from the manager to the carers, the kitchen staff and the cleaners too. To all, I extend my sincerest thanks.

Reply from Heath Tredell, Managing Director at Clarendon Manor Ltd

Thank you David for your kind words. I have the highest admiration for the good work our care team does and are very proud of them. From the people who look after the garden right up to the manager, the team provides the very best care it can and it is testament to them that you have taken the time to comment on it. Thank you very much.


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Review from J H (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall a satisfactory good experience. Staff seem friendly, however, could provide more information on progress as this had to be asked for. I would probably recommend.

Reply from Heath Tredell, Director at Clarendon Manor Ltd

Thank you very much for your kind review. I will contact the manager to ensure you get the feedback you asked for. If there is anything you feel I can help with, please contact me.


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Review from A K (Son of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident at Clarendon Manor now for 2 and a half years.
The establishment is not the most modern or the most high-tech but the care provided is excellent and my mother is treated with respect and compassion by staff. Her room is clean and she is well fed.


Unfortunately, she is

reluctant to engage in any activities despite encouragement from staff.

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Review from Patricia S (Daughter of Resident) published on 25 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father, who is now 101, has been a resident for four years.
My family and I, are thrilled that Dad is there.
They have taken extremely good care of him, looked after him with enormous sensitivity and loving care.
My father now has dementia but every time we visit he tells us how happy he is to
be there and how lucky he is.
The staff are brilliant and so caring.
I recommend this home to anyone.
Your loved ones will be safe and cared for here. Well fed, warm and extremely well looked after.

Reply from Heath Tredell, Director at Clarendon Manor Ltd

Thank you very much for your kind comments. We always pride ourselves on providing the best care we can in a homely atmosphere and I can tell you that the staff will be thrilled you've taken the time and trouble to praise them for their good work.


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Review from John L (Son of Resident) published on 14 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to the first-month settling-in experience for my father who is nearly 97 and suffers from dementia.
I was impressed on the initial fact-finding visit by the calm and caring atmosphere and this has been reinforced on each subsequent visit.
The staff carry out a demanding workload
professionally; they are quick to act on any issues we raise and they are equally diligent in raising with my wife and I any issues or concerns they have as they get to know my father. My father has settled in well and we concur that the catering arrangements are exceptional.
Overall a very positive experience.

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Review from T P (Nephew of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as I was aware there were no issues on any of my visits, the staff were always friendly and approachable on any subject or concern.
They were always willing to help in any way to make my aunts stay more interesting and enjoyable.

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Review from Robert T (Son of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When at first my mother had to be cared for properly, this was the best choice. At first, it was like going to a new school, where nobody knew you!
Now she is settled and enjoys it, only thanks to all the staff; from the cleaner, chef and the main manager.

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Review from M R (Husband of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my wife's stay at Clarendon Manor the staff were both attentive and extremely caring. They had a huge workload and carried it out extremely professionally and with warm enthusiasm. I visited daily and was treated with courtesy and had all my questions answered without delay. I was able to take
my wife out regularly and there was no difficulty in arranging or cancelling meals as appropriate. Every effort was made to help me with my requests. My wife's room was colourfully furnished and homely in appearance. The other residents were friendly even though she did not often feel like joining them in the TV room. The medication was administered efficiently and the laundry well looked after. There were one or two areas where I felt that changes might be made but I appreciate that there would be funding and staffing implications in most, if not all cases. The room heating needed to be regulated, it was rather hot and opening windows did not prove to be a satisfactory solution. Occupational activity on a more varied and frequent basis, over and above watching TV, would be welcome as a stimulus. During her time there my wife spent much time sleeping and stimulus only came from visitors. On occasions, visitors had to wait a fair time at the door to be admitted or released. Clarendon Manor is a spic and span home and to be highly recommended as a kind environment for the elderly in need of care.

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Review from A C (Brother of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother received wonderful care during his time at Clarendon House. He was very happy in his final months. The staff were very caring towards him and very understanding of both his health needs and his dementia.


We were always welcomed to visit at any time and the surroundings were very warm and

home-like.
In my brother's final hours alive the staff were very supportive, and when he passed away, they were compassionate.

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Review from Dave C (Son of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 4 attempts at finding a residential home for my dad, I instantly knew this was the one. Amazing caring staff, lovely home and very caring.

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Review from Raymond C (Husband of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For up to four months the wife was in there, the standard of care was excellent. The only issue I had was her falling out of bed until we supplied our own hospital bed which had rails. The staff found it a lot better.

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Review from Mandy S (Daughter of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident at Clarendon Manor from April 2015 until July 2016, when sadly she passed away. When she entered the home she was approximately in the middle stage of Alzheimer's disease. I am only too happy to recommend this home to anyone considering a place for their relative to live. The
home is extremely welcoming. For the resident, it is a real home from home. The staff are friendly and approachable. Clean/bright rooms. The few concerns that I had were always dealt with promptly. My Mother was always treated with dignity and care and she was looked after very well indeed. Excellent home cooked food. Thanks to the chef and assistants.!
Although my mother had dementia upon entering the home, her understanding of situations was quite limited, but speaking on her behalf I am sure she was happy with Clarendon Manor. There was always a cheery face to greet you at whatever time you visited. Thanks to everyone at Clarendon Manor for looking after our Mum, a really lovely Care home.

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Review from Philip B (Son of Resident) published on 15 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at the home, from April 2015 to July 2016.
Before becoming part of the Clarendon family myself and sister visited so many care homes and fell in love with the Clarendon Manor Care Home. The manager and all of the staff were fantastic from mums first day to her last. The food
is always fresh, home cooked, and to a very high standard.
After a few months I felt that I had to put pen to paper and wrote a letter of compliment to the Quality Care Commission in Newcastle. (I was not in any way requested to do this). Upon our visits, we were always offered tea or coffee and made to feel so welcome.
The Clarendon is a wonderful establishment, well run with very caring staff, and I would certainly be prepared to recommend this home to anyone. I speak as I find and will complain as required. But this was unnecessary.


Thank you.


Reply from Heath Tredell, Director at Clarendon Manor Ltd

Thank you for your wonderful review. It is very pleasing to the staff and manager that their efforts and care are recognised by your kind words. We have received some delightful reviews from many satisfied people about the home and this is another that will help others see just what a great job the home is doing. Once again thank you very much


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Review from Stephanie B (Niece of Resident) published on 15 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the Manager and all the carers at Clarendon Manor for the superb care that they all gave my Aunt during her 23 years there. She could not have had better care anywhere else.
It has been a great comfort to me to know that my Aunt was very happy and contented, thank you all .

Reply from Heath Tredell, Director at Clarendon Manor Ltd

23 years is a huge amount of anyone's life and I am so glad your aunt found Clarendon Manor to be a real home for her. Thank you for your very kind review


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Review from Edward M (Son of Resident) published on 15 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional body of staff, who showed both compassion and daily kindness to my Mother who was suffering from dementia and wheelchair bound.
Knowing she was in safe and caring hands made the last 7 years of her life in Clarendon Manor so much easier for me to bear, a peaceful and homely place to
be, I will never be able to thank the good ladies and gentlemen enough for all they did, a dedicated Leader and hard working staff.

Reply from Heath Tredell, Director at Clarendon Manor Ltd

Thank you very much for taking the time to review our home. Staff will be delighted with your comments as their training and hard work to provide a very homely and caring environment is obviously paying dividends. Thank you once again.


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Review from Catherine J (Sister of Resident) published on 15 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarendon Manor has the most wonderful, relaxed and friendly atmosphere, the Manager and staff can not do enough to help you .
My sister was at Clarendon Manor for many years and towards the end her dementia had got worse, the home looked after her and reassured her constantly, I was allowed to take
lunch with my sister on visits and was always made to feel very welcome, my sister passed away at Clarendon Manor and was treated with love right up to the end.
I continue to visit as I have made many friends there.

Reply from Heath Tredell, Director at Clarendon Manor Ltd

Catherine what a lovely review, Thank you very much. Staff do feel that "residents" are really just extended family and it is so nice that you feel able to stay in touch with the home.


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Current Review Score: 9.4 (9.410)

Overview of Review Score

The Review Score of 9.4 (9.410) out of 10 for Clarendon Manor Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.410 for Clarendon Manor Ltd is calculated as follows: ( (77 Excellents x 5) + (44 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 139 Ratings = 4.41

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clarendon Manor Ltd is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (23)

Jo'Anne

Jo'Anne Smith

Job Title: Care Home Manager

Joined: 2007

I have worked in the care sector for over 30 years, as the Care Home Manager I am responsible for all aspects of the day-to-day running of Clarendon Manor.


Gemma

Gemma Barnes

Job Title: Deputy Manager

Joined: 2001

I am the deputy manager of Clarendon Manor, I have worked here for over 20 years and support the Manager with the running of Clarendon Manor.


Sharon

Sharon Clarke

Job Title: Head of Care

Joined: 2012

I have worked with the elderly for many, many years, it is my passion and privilege to care for our elderly Residents.


Eliza

Eliza Coady

Job Title: Senior Carer

Joined: 2022

I have been a senior carer at Clarendon Manor since 2022.


Maria

Maria Shawyer

Job Title: Senior Carer

Joined: 2023

I have been a senior carer at Clarendon manor since 2023.


Amanda

Amanda Hewer

Job Title: Team Leader

Joined: 2004

I have been a team leader at Clarendon Manor since 2004.


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Kamlesh Kaushall

Job Title: Care Assistant

Joined: 2007

I have been a care assistant at Clarendon Manor since 2007.


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Jagjeet Khiara

Job Title: Care Assistant

Joined: 2004

I have been a care assistant at Clarendon Manor since 2004.


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Kuldeep Khela

Job Title: Care Assistant

Joined: 2016

I have been a care assistant at Clarendon Manor since 2016.


Kayleigh

Kayleigh Hood

Job Title: Care Assistant

Joined: 2022

I have been a care assistant at Clarendon Manor since 2022.


Elizabeth

Elizabeth Whelan

Job Title: Care Assistant

Joined: 2022

I have been a care assistant at Clarendon Manor since 2022.


Letisha

Letisha Clarke

Job Title: Care Assistant

Joined: 2022

I have been a care assistant at Clarendon Manor since 2022.


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Katie South

Job Title: Care Assistant

Joined: 2022

I have been a care assistant at Clarendon Manor since 2022.


Cassie

Cassie Salter

Job Title: Care Assistant

Joined: 2022

I have been a care assistant at Clarendon Manor since 2022.


Kaitlin

Kaitlin Thornton

Job Title: Care Assistant

Joined: 2023

I have been a care assistant at Clarendon Manor since 2023.


Rajvir

Rajvir Kong

Job Title: Care Assistant

Joined: 2024

I have been a care assistant at Clarendon Manor since 2024.


Saverina

Saverina Pinto

Job Title: Care Assistant

Joined: 2023

I have been a care assistant at Clarendon Manor since 2023.


Amrutha

Amrutha Pradeep

Job Title: Care Assistant

Joined: 2024

I have been a care assistant at Clarendon Manor since 2024.


Veronica

Veronica Psomadakis

Job Title: Laundry Assistant

Joined: 2001

I have been a care assistant at Clarendon Manor for over 20 years. I have now changed position to the Laundry Assistant.


Susan

Susan O'Reilly

Job Title: Domestic Cleaner

Joined: 2010

I have been a domestic cleaner at Clarendon Manor since 2010.


Sarah

Sarah Fennel

Job Title: Kitchen Assistant

Joined: 2019

I have been a kitchen assistant at Clarendon Manor since 2019.


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Peter Drew

Job Title: Chef

Joined: 2021

I have been the chef at Clarendon Manor since 2021.


Krzysztof

Krzysztof Szymanowski

Job Title: Maintenance

Joined: 2021

I have been the maintenance at Clarendon Manor since 2021.