What types of Care is Red House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Red House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Red House have?

There are 17 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Red House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Red House to the centre of Rugby?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Red House care home, 236 Dunchurch Road, Rugby, Warwickshire CV22 6HS

Review from Graham L (Nephew of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience

On visiting my aunt at night l found the Red House difficult to find as there are no signs and no lighting to the forefront of the driveway, and after entering the drive into the house, I found it awkward to park. Could do with the grass area removed and making it a decent parking area. No lights at

the front door, although there is a large light above the door! We were then told to make our way to the side of the house leading down the left side through a locked door with a combination lock, again no lighting to which l had to provide a torch. Once through the gate we made our way toward the small conservatory area, again no proper outside lighting, only solar-powered lights on the floor, half of which were not working! Very, very poor indeed. Seems to me the whole lighting or lack of it needs looking at ASAP. This is just a small part of the health and safety issues that need looking at. That's without bringing the slabbed pathway into it, it's an accident area in waiting! Appalling!

Reply from Connah Clewlow, Manager at Red House

I am sorry to hear about your concerns regarding the outdoor facilities at The Red House. You will have noted that the home does have outdoor lighting installed, which follows the entirety of the homes' outdoor paths, but unfortunately this recently malfunctioned and although the repairs have been booked in, owing to Covid delays this has not yet been completed. As a temporary measure, we installed solar lighting which our other visits have found to be more than adequate.

Other than your journey from the driveway to our visiting booth, you have not provided any further information about the home and the excellent care we strive to provide. It's a shame that you have marked down many other important aspects of our service, without experiencing them properly. We would appreciate if you could make contact with us directly to outline your concerns, so that we may look into this and resolve them immediately. We are always looking to improve our service so all feedback is welcome.

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Review from L G (Wife of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience

My husband has been in this care home for 15 months now, he is treated very well with respect and dignity. The staff are cheerful and helpful. If I need to speak to management over a concern I can go to her and find her very helpful. I would have no hesitation in recommending this home.

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Review from Margaret W (Daughter-in-law of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience

Excellent care. Look after residents just like family. Always laughing with them.

Reply from Virginia Bowen, Managing Director at Red House

Thank you for your kind words. At Red House we are all part of one big family!

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Review from Ellen M (Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience

Helpful, friendly, caring and fun staff, approachable and knowledgeable. Welcoming on arrival, rooms well equipped, would recommend.

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Review from D W (Son of Resident) published on 28 December 2017
Submitted via Website • Report

Overall Experience

Prior to my mother arriving at the Red House, there were some delays and complications with the local authority. The Red House management was very patient and understanding and did everything that they could to help resolve the issues. My mother has now been at the Red House for about two weeks and

she has been made to feel very welcome The staff take really good care of her and show her lots of love and affection and that is helping her to feel settled. I cannot praise the staff enough and when we visit, we are made to feel very welcome too.

Reply from Virginia Bowen, Managing Director at Red House

Many thanks for your kind words and we are pleased to hear that your mum is settling in well! Here at Pinnacle Care, we recognise that our staff make the difference and we are very proud of all at Red House.

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Review from M P (Son of Resident) published on 7 June 2017
Submitted via Website • Report

Overall Experience

My mother has been a resident for nearly 3 years now and is very settled at Red House. She enjoys the food, the outings she goes on, the activities and the incoming entertainment visitors. Her health has been well monitored and, although her dementia has increased over the years, I know she appreciates

the care with humour that she receives from the staff. The manager and staff have shown all of us nothing but kindness; any request is promptly and efficiently dealt with.

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Review from Chris (Husband of Resident) published on 7 June 2017
Submitted via Website • Report

Overall Experience

My wife has only been in the home for 5 weeks. My first impression was a little disappointing, the entrance was looking tired and in need of decoration. This, however, is made up for by the wonderful care provided. The carers all seem calm and helpful, the food is of a good standard and plenty of it.

Her room is excellent with views over the garden which see loves. I spoke recently with the manager regarding my wife's progress and she produced a care plan that explained all the needs she required and her care history since she had been there. They have got to know her so well I could have written it myself.
One thing that would be very helpful is a sign outside with the home name on it!

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Review from Ray (Son of Resident) published on 7 June 2017
Submitted via Website • Report

Overall Experience

Carers do an excellent job at Red House. My mother has been a resident since last December and we have no complaints whatsoever. Management is very good and my mother's needs have been fully met. The care and welfare of the residents are their main priorities.

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Review from P T (Power of Attorney of Resident) published on 5 April 2017
Submitted via Website • Report

Overall Experience

The staff and management are excellent and provide a superb caring service to the residents and family alike. They go above and beyond to care for the residents. I am very impressed with the support offered to a number of clients for whom I am the appointee and manage their finances.

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Review from Mark T (Son of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience

Excellent all round.

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Review from Douglas M (Son of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience

They provide a good environment and safe care for elderly residents with dementia and we have been very pleased with the care given to my mother. There does not seem to be a lot of activities - but we realise that she may not recall everything and so we may be misjudging this.
Overall - very satisfied.

Thank you.

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Review from Carol G (Daughter of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience

Very caring staff throughout the home; good personal care to residents, care is clearly based upon each residents particular needs. Staff are always cheerful and welcoming, home is clean and homely.
Food needs catered for individually, would recommend the home.

Reply from Virginia Bowen, Managing Director at Red House

Thank you for your kind words! We pride ourselves on our care and it's great to hear that we're getting things right.
Virginia.

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Review from Alisdair R (Son of Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the Red House and it's staff. Putting my mother into care was a difficult decision, but was the right thing to do. The staff are lovely and my mother is clearly happy and well looked after. The staff are courteous and friendly, and willing to answer any questions. The atmosphere

is good and feels well managed. I'm glad that we chose this home.

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Review from Reiner F (Son of Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience

Staff are very caring and treat guest with great respect.

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Review from K A (Son of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience

All staff are happy and spent productive times talking to all residents. My mother feels cared for and she has her views and wishes heard.

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Frequently Asked Questions about Red House

What types of Care is Red House registered for?

What additional types of Care does Red House provide?

How many Rooms does Red House have?

What are the Facilities & Services at Red House?

How far is Red House to the centre of Rugby?

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Frequently Asked Questions about Red House

What types of Care is Red House registered for?

What additional types of Care does Red House provide?

How many Rooms does Red House have?

What are the Facilities & Services at Red House?

How far is Red House to the centre of Rugby?

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