Other Care Homes you may be interested in:
Visitors are welcome to Rugby Care Centre at any time. However, please feel free to get in touch to make an appointment with one of the knowledgeable and friendly staff who would love to show you around the newly refurbished Home.
There is a car park to rear of the property off Murray Road and is for exclusive use for those visiting the Home.
Rugby Care Centre has a Review Score of 8.1 (8.132) out of 10, based on 5 reviews in the last 2 years. Over all time Rugby Care Centre has 102 reviews.
Review from Carrie S (Daughter of Resident) published on 14 April 2025
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Overall Experience
5.0 out of 5
Reply from Pranali Tanna, Executive Administrator at Rugby Care Centre
Thank you so much for sharing such kind words about Rugby Care Centre. We are truly delighted to hear how happy you are with the care and support your mum is receiving from our dedicated manager and wonderful team.Providing specialist and compassionate care is at the heart of everything we do, and it's incredibly rewarding to know that your mum's everyday living and recreational needs are being met to such a high standard.Your confidence in our team means the world to us, and we are grateful for your heartfelt recommendation. We will be sure to share your lovely feedback with the staff, as it will undoubtedly brighten their day.Thank you once again for taking the time to share your experience-it inspires us to continue delivering the kind and homely care we pride ourselves on.
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Review from Cymbre B (Daughter of Resident) published on 24 March 2025
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Overall Experience
5.0 out of 5
Reply from Pranali Tanna, Executive Administrator at Rugby Care Centre
Thank you so much for your heartfelt feedback! We are truly delighted to hear that your Mum has been happy with the care she's received over the past two years. Providing individual care with love and attention is at the core of what we do, and it means the world to us to know that you feel reassured and pleased with her experience. We are so grateful for your kind words and trust-they inspire our team to continue delivering the best care possible. Thank you for sharing this lovely comment!
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Review from Marc T (Son of Resident) published on 21 March 2025
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5.0 out of 5
Thank you so much everyone at Rugby Care Home who make my Mum's quality of life so much better.
Reply from Pranali Tanna, Executive Administrator at Rugby Care Centre
Thank you so much for your kind words and for taking the time to share your experience. It truly means a lot to us to hear that you feel reassured and at ease knowing your Mother is happy and well-cared for. Our dedicated team works hard to provide the best care and create a warm, supportive environment for all our residents, and it's incredibly rewarding to know we've made a positive difference.We're so grateful for your trust in us, and we'll continue to do our very best to ensure your Mum's happiness and well-being. Please don't hesitate to reach out if there's anything we can do to support her further.Thank you again for your wonderful feedback-it's truly appreciated by everyone here at Rugby Care Home.
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Review from Sally M (Daughter of Resident) published on 20 March 2025
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4.0 out of 5
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Review from Linda W (Wife of Resident) published on 3 May 2023
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1.0 out of 5
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Review from Matt H (Son of Resident) published on 3 March 2023
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5.0 out of 5
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Review from P H (Friend of Resident) published on 3 February 2023
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5.0 out of 5
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Review from Lin M (Son of Resident) published on 7 June 2022
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4.0 out of 5
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Review from Cherry K (Friend of Resident) published on 20 April 2022
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4.0 out of 5
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Review from D S (Son of Resident) published on 10 January 2022
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5.0 out of 5
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Review from M D (Resident) assisted by family/friend published on 14 December 2021
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5.0 out of 5
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Review from Linda D (Daughter of Resident) published on 14 December 2021
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5.0 out of 5
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Review from June W (Niece of Resident) published on 26 February 2020
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5.0 out of 5
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Review from Rob (Son of Resident) published on 26 February 2020
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5.0 out of 5
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Review from B R (Daughter-in-law of Resident) published on 25 February 2020
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5.0 out of 5
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Review from Lisa (Granddaughter of Resident) published on 24 February 2020
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5.0 out of 5
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Review from Stacey R (Niece of Resident) published on 24 February 2020
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5.0 out of 5
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Review from Nick W (Grandson of Resident) published on 24 February 2020
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5.0 out of 5
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Review from Donna P (Granddaughter of Resident) published on 20 February 2020
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5.0 out of 5
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Review from M B (Daughter of Resident) published on 19 February 2020
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5.0 out of 5
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The Review Score of 8.1 (8.132) out of 10 for Rugby Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.067 for Rugby Care Centre is calculated as follows: ( (38 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 60 Ratings = 4.067
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.065 Points relating to the number of positive Reviews for Rugby Care Centre is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 4 Positive Reviews ÷ 5.8 = 0.69
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Apr 2020
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