Review from I L (Niece of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience

I have been requested to provide a review online and could not be more happy to do so. My aunty has been in Rugby Care Centre since January. Although she has relocated to Rugby, to be closer to her family, Rugby Care Centre has been fantastic in helping her settle in. As part of her wider family, I

can say she could not be better cared for anywhere. We have peace of mind knowing that all her needs are attended to with care and dignity.

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Review from R S (Grandson of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience

My granddad is very happy living at Rugby Care Centre, he is well looked after and we have never had any complaints from him at all. It is clean and tidy and the menu is healthy and suited to my granddad's needs. We are always given a wonderful and warm welcome and nothing is too much trouble for the

staff!

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Review from Jack K (Friend of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience

I was initially apprehensive about my friend going into a care home, but after visiting her, I find all my fears were groundless. Rugby Care Centre is a clean, warm and lovely place and the staff are friendly and professional. I was made to feel at home during my visit and I can't praise the staff and

management highly enough for the quality of life my aunt has.

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Review from Catherine J (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

We got a warm welcome from all staff, manager to the cook, a cup of tea, a room was free for us to talk to mum without disruption or her wandering off. Which was nice as it gave you a chance to be a normal family again. Every time I visit I feel happy as I know my mum is happy, even though she thinks

I'm her sister.
The staff talk to her at her level, with dignity and she is clean and her hair is always combed.

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Review from Owen J (Grandson of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

My son and I went to visit my nan. My son is five and was made to feel welcome by the staff and had a milkshake. All the staff were very polite and the place looked very clean.

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Review from A R (Resident) published on 17 March 2017
Submitted via Website • Report

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I have been visiting the care home for the last few months for day care and have had a wonderful time and made loads of friends. The care is wonderful as are all the staff and its always lively and great fun.

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Review from L G (Resident) published on 17 March 2017
Submitted via Website • Report

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I had a week's respite stay at the Rugby Care Centre and had an absolutely wonderful time there - it felt as thought I was on holiday and really enjoyed the food and activities along with the great company and very caring staff. Looking forward to my next respite stay.

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Review from Susan W (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

Mum has had dementia for 12 years and up until March 2016, was cared for by my dad at home with the help of carers and my sister and I. Our biggest fear was that Mum would decline rapidly when she went into a home - as had happened on the 3 or 4 occasions. She had gone for respite when dad first was

diagnosed with cancer. Mum has been here since March 2016 and I can honestly say she is looking better and really cared for by each and every member of the wonderful team here. They are all kind and thoughtful and nothing seems too much trouble.
It's a shame we had to go outside of our own county of Northamptonshire to find such a home but we are very happy indeed to have found Serene Care Home just over the border is Warwickshire.
Mum is totally incommunicative. She does not walk or talk or really show any sign of understanding or emotion. She has to be in bed for 95% of the time and regularly turned and changed. She is looked after really well - better than anywhere else except at home with dad.
We would highly recommend this home.

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Review from Jean B (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

The care I receive is very good, they are very kind and will help you with anything you need. The food is nice and well set out.
We have activities. We are knitting, card making, jigsaw and many other things they make visitors very welcome.

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Review from MP (Brother of Resident) published on 23 November 2016
Submitted via Website • Report

Overall Experience

The Rugby Care Centre is a really fantastic home. The staff really do try and make you feel like you are at home and it's a very relaxing environment.
The food is nice, the atmosphere is fun and the bedroom was good enough.
The home do not different between treating local authority and private residents

equally nice and everyone feels like they are a part of a big family.

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Review from KJB (Resident) published on 22 November 2016
Submitted via Website • Report

Overall Experience

Rugby Care Centre is fantastic. The staff are kind, caring and always have lots of time for me.
I enjoyed the food and the facilities and would come back here if I ever needed care.
The home is right on the main street to just near town which is very nice.

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Review from S T (Son of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience

My mum has a great time at the care home and I can't thank the staff enough for taking such good care of my mum. I would recommend this home to others.

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Review from John K (Son of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience

Very friendly home. The staff and management team made us feel so welcome with their lovely manner. They have great facilities and I really like how warm the place is. I especially like the garden which is a calm place to relax.

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Review from P S (Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience

I had a great time at Rugby Care Centre and really enjoyed my stay there. The manager was so kind and lovely and I felt safe and protected while there. They took care of my every need and I couldn't ask for a nicer place. Thank you team for a lovely experience.

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Review from Roberta H (Niece of Resident) published on 7 July 2016
Submitted via Website • Report

Overall Experience

My uncle stayed at the care centre for a week and really enjoyed himself.
They really seemed to take good care of him and it took a big weight off our minds that he was ok.
The home staff were friendly and made my uncle feel very welcomed.
He stayed in a nice ensuite room with a view of the garden

and was able to enjoy the freshly baked cakes, teas and coffees there.
There was an activities person that made a lot of effort so I was told and we would have no reservations in bringing him back

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Review from J L (Resident) published on 7 July 2016
Submitted via Website • Report

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I really enjoy my stay here and am treated like a princess. I couldn't ask for more from the staff, management and owners.
I used to be very lonely but when I came to Rugby Care I got a new family and am so happy I chose this home to stay in.
Everyone is kind, treats me with respect and dignity.

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Review from C N (Resident) published on 30 June 2016
Submitted via Website • Report

Overall Experience

I had a great time staying at the home and will definitely recommend it to others.
The place was very nice, food was lovely caring staff.
I was treated with dignity and kindness and will definitely be sure to come back if I need to.
Thank you for a wonderful time

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Review from Lesley C (Friend of Resident) published on 1 June 2016
Submitted via Website • Report

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It has been really good visiting my friend here for the past few months. Every time I come here, I get greeted by friendly staff, get offered teas/coffees and get to see some nice activities going on. It's a nice fun environment and it feels more like home! The personalised boxes outside of the residents

rooms are all nice touches too.

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Review from Elsie L (Resident) published on 1 June 2016
Submitted via Website • Report

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I love every minute of being here. The staff are so nice and so are the other residents and I have made some great friends. I could not ask for a nicer place.
I do lots of fun activities, get taken out - recently to a garden party and my room is lovely too.
I would recommend this lovely place to

everyone.

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Review from Emma H (Friend of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience

I visit the residents at the care home weekly and always enjoy the caring and positive atmosphere the sense of community is always comforting for the residents and provides a home for the people that live here.

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Rugby Care Centre

Care Provided by Rugby Care Centre

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Funding & Fees Guide for Rugby Care Centre

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