Sebright House has a Review Score of 9.1 (9.108) out of 10, based on 5 reviews in the last 2 years. Over all time Sebright House has 32 reviews.
Review from Dianne T (Daughter of Resident) published on 19 February 2025
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Review from Rosemary J (Wife of Resident) published on 11 June 2024
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Reply from Ravi Patel, CEO at Sebright House
Thank you for taking the time to leave such a touching review about Sebright Care Home. We were deeply saddened to hear about your husband's passing but are incredibly grateful for your kind words about the care he received here. Our staff strives to provide exceptional care and compassion to all our residents and it means the world to know that your husband felt happy and settled during his time with us. We understand how difficult vascular dementia can be and we're honored to have played a role in making his last two years as comfortable as possible.
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Review from Betty A (Wife of Resident) published on 16 May 2024
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Reply from Ravi Patel, CEO at Sebright House
Thank you so much for taking the time to leave such a glowing review about the care your husband is receiving at Sebright House. We are delighted to hear that you feel the care team is anticipating his needs so well and providing him with outstanding personal care and attention to his comfort and well-being. It's wonderful that your husband's cousin, who used to be a CQC inspector, was able to visit and see firsthand the high quality of care we provide. Her professional seal of approval after her visit must have been very reassuring for you. We're thrilled she came away with such a positive impression. Our staff works tirelessly to create a supportive, compassionate environment for all our residents during what can be very difficult circumstances. We'll be sure to pass along your kind words of appreciation to the whole care team - they will be overjoyed to know they have made such a positive impact.
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Review from Mahsa V (Daughter of Resident) published on 14 December 2023
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Review from Debbie H (Daughter of Resident) published on 11 May 2023
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Reply from Ravi Patel, CEO at Sebright House
Thank you for this very positive response. Writing reviews such as this not only help boost staff morale and confidence in what they do but also gives reassurance to anyone facing the difficult decision of placing a loved one in a caring environment.
I will ensure that I pass your comments on to the manager and her staff.
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Review from Ronnie S (Friend of Resident) published on 16 March 2023
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Reply from Ravi Patel, CEO at Sebright House
Thank you for taking the time to write a review of Sebright House. I am so pleased that you saw an improvement in your friend's well-being. At Sebright House, they try hard to maintain a service user's social contact as they recognise what an important role this plays in overall health and well-being. It is nice to see that your friend enjoyed the simple yet so important pleasure of eating and drinking well.
I will ensure that the manager and staff are aware that you took the time to give them praise and a positive review, as reviews such as yours give a boost to staff working hard to care for our service users.
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Review from Hazel P (Wife of Resident) published on 31 October 2022
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Reply from Ravi Patel, CEO at Sebright House
We would like to thank you for firstly taking the time to review the care home and secondly for such a positive review. Your review is particularly pertinent to us as you are from the industry. We will ensure that your comments are passed on to the manager and staff at Sebright.
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Review from Vanessa M (Daughter of Resident) published on 28 October 2022
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Reply from Ravi Patel, CEO at Sebright House
We would like to thank you for firstly taking the time to review the care home and secondly for such a positive review. Your review is particularly pertinent to us as you are from the industry. We will ensure that your comments are passed on to the manager and staff at Sebright.
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Review from E G (Daughter of Resident) published on 10 October 2022
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Reply from Jo Barley, Area Manager at Sebright House
Thank you so much for your very positive review; we are delighted that your Dad has settled well and that you are happy with the care he receives and contacts given to you by the staff. I will ensure that staff receive the feedback from your review, as it is important that they know how appreciated they are.
Reviews such as yours also help families in a similar position to yourself to make judgments about a care centre when finding a placement for a loved one.
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Review from G M (Son of Resident) published on 6 September 2022
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Reply from Ravi Patel, CEO at Sebright House
We would like to thank you for firstly taking the time to review the care home and secondly for such a positive review. Your review is particularly pertinent to us as you are from the industry. We will ensure that your comments are passed on to the manager and staff at Sebright.
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Review from Sarah O (Daughter of Resident) published on 26 August 2022
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Reply from Ravi Patel, CEO at Sebright House
Firstly, would you please accept my sincere condolences for the loss of your mum.
Secondly, can I thank you for your very positive review, - I will ensure that the staff are aware of your comments as it is so important for them to know how you appreciated them.
We value all reviews of Sebright House; however, reviews such as yours not only give myself and all the staff a sense of pride but also help other people whose loved ones require a care placement to feel confident and reassured about the home.
Once again, thank you.
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Review from Jane M (Daughter of Resident) published on 26 July 2022
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Reply from Ravi Patel, CEO at Sebright House
We really appreciate you taking the time to let us know that you are very happy with the care.
Comments such as yours helps encourage us to make sure that we carry do not fall short on the care of residents.
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Review from David A (Husband of Resident) published on 18 January 2021
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Reply from Ravi Patel, CEO at Sebright House
Firstly we would like to extend our deepest sympathy to you for your loss.
Last year has been difficult for the whole nation and we at Sebright have had to take unprecedented actions to keep all service users safe.
Your wife did come to Sebright on D2A basis. She was frail but in the calmer home setting, she was improving and had gained weight. She was doing so well, that the CHC asked you to look for a permanent care home for her.
Goodbye: If the passing had been expected then you would have allowed to visit.
Funeral directors: Unfortunately your wife's body had to be moved before the days end and you had to make this difficult decision.
Possessions: The hospital had sent us a box of possessions that was eventually passed on to you. We understand how upsetting it must have been to find someone else’s possession.
When 'visiting restrictions' are lifted we would love you to visit Sebright and meet staff who cared for her and also speak to other families who have been visiting for many years.
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Review from Tracy H (Niece of Resident) published on 24 March 2020
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Reply from Paramjit Kaur, Manager at Sebright House
Dear Tracy,
we appreciate all the positive feedback in this difficult moment, we will continue to maintain the good standards of care. I will share this feedback with my team. We will continue to serve from the heart.
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Review from P M (Son of Resident) published on 9 March 2020
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Reply from Paramjit Kaur, Manager at Sebright House
We appreciate all the positive feedback given by you, we will continue to deliver care by maintaining the standard of care and continue to serve from the heart.
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Review from Mick P (Son of Resident) published on 23 February 2020
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Reply from Paramjit Kaur, Manager at Sebright House
Hi Mick, we appreciate the lovely feedback, we will continue to serve from the heart.
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Review from J P (Daughter of Resident) published on 18 February 2020
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Reply from Paramjit Kaur, Manager at Sebright House
Thank you so much for the review. We will continue serving from the heart.
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Review from O M (Husband of Resident) published on 13 February 2020
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Reply from Paramjit Kaur, Manager at Sebright House
We appreciate all the positive feedback about Sebright House and that the standard of care and the hard work of the care staff is appreciated, I will share this feedback with my team. We will continue to serve from the heart.
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Review from Doreen H (Sister of Resident) published on 17 January 2020
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Reply from Paramjit Kaur, Manager at Sebright House
Hi Doreen, we appreciate the positive feedback about the care at Sebright House, we will continue to serve from the heart.
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Review from S M (Daughter of Resident) published on 9 January 2020
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Reply from Paramjit Kaur, Manager at Sebright House
Sheena, we appreciate your review and positive feedback around the care. We will continue to maintain the care standards, activities are carried out by staff members and the activity coordinator. We will continue to serve from the heart.
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The Review Score of 9.1 (9.108) out of 10 for Sebright House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.983 for Sebright House is calculated as follows: ( (59 Excellents x 5) + (1 Goods x 4) ) ÷ 60 Ratings = 4.983
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.125 Points relating to the number of positive Reviews for Sebright House is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 5 Positive Reviews ÷ 8 = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 May 2022
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