Sycamores

Sydenham Drive, Leamington Spa CV31 1PB
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9.8 49 Reviews
  • Sycamores, Leamington Spa
Sycamores is situated in Sydenham on the edge of Leamington Spa, benefiting from being near a small parade of shops, including a post office and fish and chip shop, as well as a bus route.

The home offers long-term and respite care for older people. Designed as three households, each household has a living area with a lounge, dining area and kitchenette, where people can make their own snacks and drinks, and staff will always be on hand to prepare hot refreshments if requested.

Residents are encouraged to pursue their interests and the team plans regular trips out in the local community. Residents also benefit from an onsite hair and beauty salon and there are plenty of spaces to socialise and spend time with friends and family.

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Care Provided by Sycamores

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Olufemi Ajala (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Sycamores

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,085
    • Self-Funded Residential Dementia Care from £1,185
  • (these prices are only a guideline, please contact Sycamores to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome any time at Sycamores. WCS Care also provides a relatives' gateway where relatives can view care notes online and share messages and photos giving another way to keep in touch (with relevant consents in place).


  • Parking

  • The Sycamores has its own car park with limited spaces. There is on the street parking in the local area.


Sycamores Reviews (49)

Total of 49, showing 21-40
9.8

Sycamores has a Review Score of 9.8 (9.790) out of 10, based on 20 reviews in the last 2 years. Over all time Sycamores has 49 reviews.

Overall Experience

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Date Published

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Review from Nicholas R (Son of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Sycamores to be very clean, and the staff were always extremely helpful. The facilities are very good, and the whole place seems very relaxed.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you for leaving us a review - we really appreciate your feedback. Best wishes.


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Review from Tracey R (Daughter-in-law of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very friendly and attentive to my mother-in-law.
I feel she's safe and looked after.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you for taking the time to leave us a review; we really appreciate your feedback. I'll share your comments with the team. Best wishes.


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Review from Emma B (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved to Sycamores recently and seems to have settled relatively easily. She is enjoying the outings and activities and is kept very busy! The staff are all so supportive and attentive, and all our questions and requests are addressed promptly. Whoever we have spoken to is always happy to help.
The care she is receiving is something we were struggling with whilst she was at home, and it has been overwhelming to know that she is safe and being cared for by such a lovely team.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you for leaving us a review and for your lovely feedback; we're pleased you feel your mum's settled in well. I'll share your comments with the rest of the team. Best wishes.


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Review from Barry C (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one my dad was made to feel welcome. He settled in really well and soon became part of the "Sycamore family". The staff were helpful and friendly and we had no worries when visiting Dad, with no concerns when leaving him as we knew he was being very well looked after. Nothing seemed too much
trouble, even baking a cake for his birthday. Dad thoroughly enjoyed singing in the lounge, encouraging other residents to join him in a "sing-song". The home is clean, bright and airy. Even during Dad's last days, the care was still the same as it was when he arrived. A massive thanks to all at The Sycamores.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you so much for leaving us a review and for your lovely feedback - it was our pleasure taking care of your Dad. I'll share your comments with the rest of the team. Best wishes.


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Review from P G (Brother of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made to feel welcome - nice feeling in the home.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you very much for taking the time to leave us a review - we really appreciate it. Best wishes.


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Review from M G (Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities, friendly staff and very efficient.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you for taking the time to leave a review for us - we really appreciate it. Kind regards.


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Review from T G (Daughter of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been guided around by excellent staff. Looking forward to Dad making a happy home at the Sycamores. Lovely place!

Reply from Rachel Guest, Home Manager at Sycamores

Thank you for taking the time to leave us a review. We really appreciate your feedback. Best wishes.


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Review from Jane E (Daughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away whilst a resident at Sycamores. She had been here two years. I can not praise the staff and management enough; they have been wonderful. Mum was happy and settled during her time there, despite her dementia. The staff were very loving and caring not just to Mum but to all
of the family - they never minded how often we rang to speak to her. They are all amazing.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you so much for leaving us a review and for your lovely words. It was our pleasure taking care of your Mum. I will share your comments with the team, who I know will appreciate hearing your feedback. Best wishes.


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Review from J R (Niece of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very welcoming and helpful. Nothing is ever too much trouble. They care for my aunty amazingly and will forever be grateful for how they have my aunty feel like being at home. The home is always very clean, and the manager is always there when we need her and keeps us fully updated.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you so much for taking the time to leave us a review. It's our pleasure to care for your aunty. I've shared your comments with the rest of the team, who are always appreciative of feedback on the care they provide. Best wishes.


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Review from Kim H (Granddaughter of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care given to my nan. She seems very settled. My nan feels included in the activities, although doesn't always participate. Managers and staff keep in regular contact with family members. My nan was recently in hospital, and Sycamores kept us fully informed of any further developments.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you for leaving a review for us - we really appreciate your feedback. Best wishes.


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Review from Margaret B (Wife of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Sycamores for over two years now, and it seems like yesterday. He is happy, and I am also happy to see him every time I visit him in the care home. All the staff are very lovely and friendly; and I am also happy with the management. There is always plenty to eat and drink during
all my visits, and I have liberty to take him out of home to spend quality time with him any time I want. The staff look after all his belongings, and I cannot ask for a better place for my husband.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you so much for leaving us a review and for your kind words. I'll pass your comments on to the rest of the team, who I know will appreciate hearing your feedback. Best wishes.


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Review from C O (Daughter of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom moved into Sycamores after a fall at home. It has taken a while for Mom to settle and I have spent a lot of time in Sycamores to help her with this. I have witnessed the staff to be caring and kind. I do feel the residents could have more time spent with them and although there is an activities
programme in place it’s not adhered to. I assume due to staff shortages! I’m sure staff on duty could come up with something to put some more smiles on faces though.
Sycamores is clean, the food is plentiful and cakes and ice lollies go down really well.
Relatives are always well received when visiting and we feel comfortable in Mom's home.
Any work that needs doing in Mom's room is always done promptly.
It has obviously been a major change in Mom's life and she has coped so very well and the staff have helped her to do so, from care staff to cleaners and maintenance staff.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you for your feedback - we really appreciate you taking the time to leave a review for us. If you'd like to find out more about the activities that are available and events we hold, or make suggestions for things your mum would like, please speak to a member of the team. Kind regards.


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Review from Ellie W (Granddaughter of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad came in for respite, and what a fantastic home.
The staff were all amazing, with friendly faces, smiles, always asking how you are, asking if you need anything and generally a superb team.
Facilities were all brilliant, clean and spaces well respected.
Food looked great, had decent portion
sizes and went down well!
Daily events allowed my grandad to get involved with the team and other residents. He was dancing, playing dominoes and singing along to the music.
His room was perfect. Just what he needed. Accessible bathroom, furniture and reclining bed.
I managed to visit my grandad and spend quality time with him, which I wasn’t getting before. I managed to go from helping care for him to being his granddaughter again.
Can’t thank the team for such a pleasurable experience.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you for taking the time to leave a review for us. We really appreciate your feedback. Best wishes.


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Review from Sarah L (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum to Sycamores after having a bad experience in her previous care home. Since my mother moved into Sycamores, I am really happy with all the care and support my mother has enjoyed from the staff and the management. I cannot in any way identify any concern with the care my mother has been
receiving. My mother is a lot happier than she was before moving to Sycamores. I will surely recommend Sycamores 100-per cent to anyone looking for a warm and friendly home with a good ambience from staff and the management to all the residents and their family members.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you so much for leaving us a review and for your lovely feedback. It’s been our pleasure taking care of your mum. I've shared your comments with the team, who always value feedback on the care they provide. Best wishes.


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Review from A I (Wife of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot tell you how happy we are with the care my husband is treated, also us as visitors. We are made to feel like a welcomed member of the family. My husband is so happy and content; it gives us amazing peace of mind to know he is receiving care as he would at home.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you for leaving a review for us - we really appreciate it, and I will share your comments with the team. It's our pleasure to look after your husband. Best wishes.


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Review from Kevan C (Friend of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A friend of mine is in care at The Sycamores Leamington Spa. I can only say thank you to all the staff for all their hard work and dedication day in day out. My friend is being well cared for in the later stages of his life; once again, thanks.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you for taking the time to leave a review for us. I'll pass your kind words onto the staff, who I know will appreciate hearing your feedback. Best wishes.


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Review from Melanie I (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Sycamores highly enough. The care my dad has been receiving has been exemplary, and the wonderful staff are so caring and friendly both to him and us. They have always given their time to answer any questions we have had and never minded us making regular phone calls. As a family, we have
no doubts that he is in the best place, which has given us a great deal of relief.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you for your lovely review. It's our pleasure to care for your dad. I've shared your kind words with the rest of the team. Best wishes.


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Review from Karen J (Daughter of Resident) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t normally write reviews, but had to do this.
I didn’t know how Mum would react when she went to stay at Sycamores for an assessment. I needn’t have worried; the staff are wonderful, kind and caring. Mum was able to remain at Sycamores as a permanent resident after an assessment, which was
very good for her as she had settled and a weight off my shoulders, as I knew she was being very well looked after.
All staff are supportive and respectful towards relatives as well as residents.
Thank you all for your hard work and caring attitude. Forget 5-stars; I'd give at least 10-stars.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you very much for taking the time to leave us a review. We really appreciate the wonderful feedback, and it's been our pleasure taking care of your mother. Best wishes.


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Review from Andrea H (Daughter of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Never had any previous experience of these types of services, but I can only fully praise and commend Sycamores for their excellent care of my mother throughout her whole stay. She always seemed happy, content and liked all the staff. I was always treated with care and respect in person and on the phone.
Thanks to you all, this difficult time was made so much easier through all the staff's excellent hard work.
Can't thank you enough.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you for your kind words - we really appreciate you taking the time to leave a review for us. It's been our pleasure taking care of your mother.


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Review from Dave M (Son of Resident) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was placed in your care after a hospital stay, and staff have been excellent, so very very helpful and deeply care about residents and go above and beyond what is expected.
We have agreed for Mum to become a full-time resident, and as such, believe she will be safe and happy, and this reflects
the care staff give that she is happy to stay and start a new chapter in her 95th year.
Thanks to everyone; it’s so very much appreciated.

Reply from Rachel Guest, Home Manager at Sycamores

Thank you for taking the time to leave a review for us. We're really pleased that your mum has settled so well with us and will give your feedback to the team who I know will value your comments.


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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Sycamores is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Sycamores is calculated as follows: ( (190 Excellents x 5) + (46 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 238 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sycamores is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 24 Mar 2025

Please contact the care home to find out about our vacant bedrooms.


Awards / Recognitions (7)

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Meet the Team (1)

Olu

Olu Ajala

Job Title: Home Manager

Joined: 2019

I’ve been at WCS Care since 2019 and have worked in residential care for over 12 years.


Leaving the banking industry as a manager, I started my career in health and social care with a passion to deliver high-quality care and develop in the sector. Over time, I’ve worked my way up from domiciliary and frontline healthcare to senior care, care team management and most recently becoming the Home Manager at Sycamores.


A good day for me is when I’ve made a difference to the people who live with us. If I’ve made someone’s day, be it through a friendly chat, arranging a special event for them that they loved or the care we provide, I know I’ve done my job.


I’m also passionate about supporting my team to progress and shine in their roles, continually developing, learning new skills and thinking outside the box.


Outside of work, you’ll find me up to lots of other things such as playing music, reading, travelling or writing!