Visitors are welcome any time at Sycamores. WCS Care also provides a relatives' gateway where relatives can view care notes online and share messages and photos giving another way to keep in touch (with relevant consents in place).
The Sycamores has its own car park with limited spaces. There is on the street parking in the local area.
Sycamores has a Review Score of 9.8 (9.790) out of 10, based on 20 reviews in the last 2 years. Over all time Sycamores has 49 reviews.
Review from Michael C (Son of Resident) published on 6 October 2021
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Rachel Guest, Home Manager at Sycamores
Thank you for taking the time to leave a review for us - it's very much appreciated.
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Review from Margaret B (Wife of Resident) published on 16 July 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Guest, Home Manager at Sycamores
Thank you for taking the time to leave a review for us - we really appreciate it. Kind regards
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Review from Josie G (Resident) published on 24 August 2020
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5.0 out of 5
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Review from Jacqui S (Daughter of Resident) published on 15 April 2020
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5.0 out of 5
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Review from James A (Brother of Resident) published on 23 May 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jo Cheshire, Head of Marketing at Sycamores
Thank you for your valuable feedback. We'll pass your comments to the Home Manager and if you have any concerns at any time, please feel free to speak to her or a member of her team.
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Review from Rachael G (Daughter of Resident) published on 9 May 2019
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Overall Experience
5.0 out of 5
Mom has settled in well, and they are treated with dignity and respect, nothing is too much trouble for the staff. All staff and Managers are
Mom always speaks highly of the staff and says that they are all lovely. Mom has dementia and can get frustrated at times, when mom gets this way the staff will call us for her, and pass the phone to ourselves, so we can speak with her and reassure her that everything is ok.
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Review from Andrea G (Daughter of Resident) published on 1 May 2019
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Overall Experience
3.0 out of 5
The food is generally good, with small amounts and often and the chef knows what is liked.
My mother really appreciates having her hair and nails done regularly.
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Review from Tim C (Son of Resident) published on 23 April 2019
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4.0 out of 5
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Review from Dawn S (Niece of Resident) published on 20 November 2017
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.8 (9.790) out of 10 for Sycamores is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.790 for Sycamores is calculated as follows: ( (190 Excellents x 5) + (46 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 238 Ratings = 4.79
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sycamores is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Jun 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 24 Mar 2025
Please contact the care home to find out about our vacant bedrooms.
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Job Title: Home Manager
Joined: 2019
I’ve been at WCS Care since 2019 and have worked in residential care for over 12 years.
Leaving the banking industry as a manager, I started my career in health and social care with a passion to deliver high-quality care and develop in the sector. Over time, I’ve worked my way up from domiciliary and frontline healthcare to senior care, care team management and most recently becoming the Home Manager at Sycamores.
A good day for me is when I’ve made a difference to the people who live with us. If I’ve made someone’s day, be it through a friendly chat, arranging a special event for them that they loved or the care we provide, I know I’ve done my job.
I’m also passionate about supporting my team to progress and shine in their roles, continually developing, learning new skills and thinking outside the box.
Outside of work, you’ll find me up to lots of other things such as playing music, reading, travelling or writing!
