Westlands

Oliver Street, Rugby CV21 2EX
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9.6 26 Reviews
  • Westlands, Rugby
Westlands is located on the edge of Rugby town centre, benefiting from being close to local shops, restaurants, a community theatre and the library, as well as the town's central park. The out of town retail park and cinema can be reached easily by bus.

The home offers long-term and respite care for older people in a warm and welcoming environment made up of three separate households, each offering its own living space which residents can make their own.

The lounge areas are central to the household where people can get together and socialise with other residents, family and friends, and the gardens, complete with seated areas, lawn and bedding areas with a variety of plants and raised beds, are the perfect space to relax in the warmer months.

Regular outings and day trips on the Memory Maker minibus are planned, helping residents to stay connected with their local community. Closer to home, residents can relax in the onsite café and a beauty salon.

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Care Provided by Westlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Tash Stevens (Home Manager)
  • Admission Criteria
    • Separate MP/E unit
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Westlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Westlands to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time to Westlands. WCS Care also provide a relatives' gateway which gives relatives online access to loved one's care notes and the ability to share messages and photos with the care team and loved one (with the relevant consents in place).


  • Parking

  • Westlands has its own car park.


Westlands Reviews (26)

Total of 26, showing 1-20
9.6

Westlands has a Review Score of 9.6 (9.636) out of 10, based on 12 reviews in the last 2 years. Over all time Westlands has 26 reviews.

Overall Experience

  • 21
  • 5
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Date Published

26
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Review from M P (Friend of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've visited various friends over 26 years and this home beats all others I've experienced as a visitor or client. The recent upgrade is fabulous for dementia stimulation.
Staff have stayed for years and home is clean and food is 'comfort' favourite. I hope to end my days as a resident!

Reply from Tash Stevens, Home Manager at Westlands

Thank you for taking the time to leave us a review and for your kind feedback - it's lovely to receive such a positive affirmation of what we do. I'll share your comments with the rest of the team. Best wishes.


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Review from L L (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Westlands in December and she was welcomed with loving arms. Before I panicked about leaving my mum on her own despite her having carers throughout the day, now I can rest easy knowing she's well looked after and safe.

Reply from Tash Stevens, Home Manager at Westlands

Thank you for your feedback. We're so pleased that your mum has settled in so well.


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Review from Z C (Granddaughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan moved into Westlands in early December of 2024. She had dementia and was living on her own in her flat having three carers a day. She was not looking after herself, wasn't eating drinking or even having personal care, she was completely demotivated and was borderline malnourished. Since living
at Westlands Nan has gained 6kg in weight, she has trips in the memory maker bus, goes to the cafe nearly every day, joins in with activities and now has gained back her independence. The change in her is absolutely phenomenal, O want to say a huge thank you to every single staff member at Westlands from the Management Team, the Carers, Activity Coordinators to the housekeepers you are all amazing and we are eternally grateful for everything you have done and continue to do for my Nan.

Reply from Tash Stevens, Home Manager at Westlands

Thank you for leaving such a lovely review for us. We really appreciate your feedback and are so pleased that your nan has settled in so well with us. Kind regards.


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Review from T C (Granddaughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Nan moved into Westlands three days ago and the difference I have seen in her already is incredible! The home is so cosy, homely and welcoming. The concierge is so friendly and professional. Nan was apprehensive at first but has got completely stuck in with socialising and spending time in the cafe
which before her dementia was her favourite pastime, Westlands have enabled her to be able to do this again. She thoroughly enjoys the community musician and cannot stop talking about him, she said she felt very special after a sing and dance with him. The home is clean and well kept and the facilities are brilliant. I would highly recommend this care home to anyone, the manager has been extremely supportive during this what could've been a tough time for the family but has made the transition simple and smooth, Thank you to all of you we can't wait to see what the future holds.

Reply from Tash Stevens, Home Manager at Westlands

Thank you for leaving a review for us. We really appreciate your feedback and are so pleased that your nan has settled in so well. Best wishes


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Review from Linda G (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum was only with you for a short while, she was looked after very well with lots of love and care.

Reply from Tash Stevens, Home Manager at Westlands

Thank you for leaving us a review and for your kind feedback, it was our pleasure caring for your mum. Best wishes.


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Review from Sheila O (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s with sadness my mum passed away on the 24th of April 2024 at Westlands Care Home. However I would just like to express my heartfelt thanks to every member of the care home team who played a huge part in caring for my mum.
Mum was at the home for 2 years and the care she received was of the highest
standard. Even through what must have been challenging times eg COVID / refurbishment the care and dedication shown by staff never faltered. My mum was happy and above all else safe which for her family's peace of mind meant everything. So thank you to you all, continue to do the fantastic work you do. The care sector is lucky to have you. Kind regards.

Reply from Tash Stevens, Home Manager at Westlands

Thank you for taking the time to leave a review for us - we do appreciate your very kind words. It was our pleasure to care for your mum and have her, and you, as part of the Westlands family. With our very best wishes.


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Review from Glenna W (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's granddaughter recently passed away while I was out of the the country. Westlands Care Home were extremely helpful and supportive to mum (and me) during this time. A staff member attended the funeral with mum and I can't thank them enough for this support.

Reply from Tash Stevens, Home Manager at Westlands

Thank you for taking the time to leave a review for us, especially at this time. Supporting your mum was the natural thing to do and we're pleased we could be there for her and your family in this way. Best wishes.


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Review from Debra S (Daughter-in-law of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my mother-in-law is so far excellent. They look after her very well, she is happy and content.

Reply from Tash Stevens, Home Manager at Westlands

Thank you very much for leaving us a review. I'll share your comments with the rest of the team. Best wishes.


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Review from Martin S (Son of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been in Westlands for 6 months and the overall experience has been very positive. The care and detail given to mom is very good and the staff carry out their duties in a professional and proficient manner. The pending decorations will enhance the image of Westlands and I see this as a major
benefit to staff and residents. Overall keep up the excellent work!

Reply from Tash Stevens, Home Manager at Westlands

Thank you for taking the time to leave us a review - we really appreciate your lovely feedback. Best wishes.


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Review from Myke S (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother arrived at Westlands during the height of Covid we have always been impressed with the friendly and sympathetic way that she has been cared for. We are always greeted with a friendly welcome from onwards to the lower floor, where the staff remain efficient and courteous.

Reply from Tash Stevens, Home Manager at Westlands

Thank you so much for leaving us a review. We really appreciate your kind feedback, which I've shared with the rest of the team. Best wishes.


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Review from Dawn G (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam recently lost my dad after 62 years of marriage and dad was her mainstay and looked out and after her. This rendered my mam feeling alone and helpless.
As her daughter, it was my responsibility to find a place of safety near to me in Northamptonshire.
I visited Westlands Care Home and as soon
as I walked through the door I felt a weight lifting off my shoulders. The welcome I received was overwhelming. The tour of the home was professional and friendly. I noted the residents were calm and were interacting with the care team.
Mam moved into the home last Friday 16 June 2023 and is in the process of settling in. The feelings of being alone and helplessness are subsiding, she likes all of the care team which is great.
Nothing is too much for the team, you ask for assistance and you receive it.
An amazing place, I am looking forward to mams future being cared for by good people.
Thank you.

Reply from Tash Stevens, Home Manager at Westlands

Thank you for leaving us a review and for your lovely feedback - it really means a lot to us when we get a positive affirmation of what we do. I'll share your comments with the rest of the team. Best wishes.


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Review from Sharon G (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in for two weeks respite care. He has been looked after exceptionally well. All the staff have been kind and very friendly. Nothing was too much trouble. They didn't want him to leave!

Reply from Clive Mackreth, Home Manager at Westlands

Thank you for taking the time to leave us a review. We really appreciate your kind feedback, which I've shared with the rest of the team. Best wishes.


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Review from Simon A (Friend of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediately you walk through the front door of Westlands you know you are in a friendly and caring environment. The staff at Westlands are outstanding. They are happy, caring, attentive, polite, and friendly. My elderly friend was immediately at home in Westlands, I know he will have a long and very
happy time at Westlands. Nothing is too much trouble for the team at Westlands, they attend to any concerns at once and are genuinely interested in the welfare of their residents (and their friends and family). I have complete peace of mind that my friend will be cared for with respect and dignity. Thank you team Westlands. I would also add that in my opinion, Westlands is fantastic value for money - worth every penny. It is wonderful to see so many staff always on hand to help and care for Westlands residents.

Reply from Clive Mackreth, Home Manager at Westlands

Thank you so much for taking the time to leave us a review and for your kind words - it really means a lot to us when we get a positive affirmation of what we do. I'll share your comments with the rest of the team, who I know will appreciate hearing your feedback. Best wishes.


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Review from L M (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a welcome when you walk in the doors. The management and staff, including carers, are helpful. If a concern is voiced it is dealt with immediately. My mother is settled and calls it home and I feel that the carers give attention to her needs. My mother likes being in the day room with other
residents and especially enjoys the sing-a-long with the guitar man on activities day.

Reply from Clive Mackreth, Home Manager at Westlands

Thank you so much for leaving us a review, we really appreciate your feedback. I'll share your comments with the rest of the team. Best wishes.


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Review from Sarah J (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to stay at Westlands to recuperate after a hospital stay, immediately we found the staff so welcoming and reassuring that Mum would be well looked after.
Over the next two months as Mum recovered we could see that she was happy, relaxed, well looked after and enjoyed the company of
the other residents - to the point Mum is staying longer.
Any place of care is really made by the people that work there and I can definitely say that the entire team at Westlands are excellent and go the extra mile for the happiness of the residents.
I enjoy that Westlands is local to me and that visiting hours are not restricted.

Reply from Clive Mackreth, Home Manager at Westlands

Thank you for your kind review. It's our pleasure to look after your mum. I'll pass your lovely comments on to the rest of the team. Best wishes.


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Review from Kathleen F (Regular Volunteer) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy, so clean, really caring and good knowledge of all residents by the staff. Know which hot or cold drink for different times. Varied and choices of daily meals. Clean clothes and rooms. Very pleased to be back for entertaining residents again on a voluntary basis. Love getting to know the new
residents. Love the strict entrance safety measures. Friendly staff, sad that covid halted and restricted entertainment and activity for so long but understand the reasons.

Reply from Clive Mackreth, Home Manager at Westlands

Thank you for everything you do to support the quality of life for our residents, and for taking the time to leave a review for us. We really appreciate your contribution to the home and the people who live with us.


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Review from Mary H (Regular Volunteer) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I volunteer on a Friday morning with my sister. We get to know the residents and staff very well by going every week, everybody is so welcoming, caring and kind. We play bingo, dominoes, cards, crafts, singing and remembrance books. I haven't been in another care home but I don't think you could better
this one. The manager and all the staff go out of their way to see that all the residents and their families are happy.

Reply from Clive Mackreth, Home Manager at Westlands

Thank you for the contribution you make to our home and residents. We, and they, really appreciate your time and kindness. Best wishes.


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Review from Sue W (Regular Volunteer) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlands is quite simply, very special. The staff offer such caring and loving services, they are welcoming, friendly and always there to help with any questions. My husband and I have been coming into the home volunteering, we sing to the residents and each visit we come away with the biggest smiles.
Such a wonderful home.

Reply from Clive Mackreth, Home Manager at Westlands

Thank you for taking the time to leave a review for us. We really appreciate your kind words, and everything you do for our residents who benefit from your time, companionship and friendship.


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Review from A W (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team worked hard to facilitate visits during Covid restrictions while maintaining safety and enabled an in-room visit at short notice which meant the world to me and my dad.

Reply from Clive Mackreth, Home Manager at Westlands

Thank you for leaving a review for us - we're really pleased that our visiting arrangements during these exceptional times have worked for your family. Kind regards.


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Review from Lorna H (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we found ourselves in urgent need of care for my mother, Westlands care service pulled out all the stops to help. They made a stressful situation manageable with their caring attitude, advice and action. My mother's needs are complex and I’m more than satisfied with the service being provided to
her at Westlands. Unfortunately, with covid I have yet to see the facilities in person so have scored good for related topics for now. The video tour they did gave good reassurance in this regard. They operate a service that details the daily care being provided personally to my mother. This is a fabulous tool especially in these strange times when access to the premises is so restricted. I would not hesitate to recommend Westlands, especially if, like me, you are new to all this.

Reply from Clive Mackreth, Home Manager at Westlands

Thank you for taking the time to leave a review for us - we really appreciate your feedback which I've passed on to the rest of the team. Best wishes.


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Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Westlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Westlands is calculated as follows: ( (101 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 140 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westlands is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 24 Mar 2025

Please contact the care home to find out about our vacant bedroom.


Awards / Recognitions (7)

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Meet the Team (1)

Tash

Tash Stevens

Job Title: Home Manager

Joined: 2008

I’ve worked at WCS Care since 2008, starting at Mill Green, our Rugby home for Working Age Adults before stepping into the role of Training Co-ordinator in 2018.


As much as I enjoyed delivering training, I missed working directly with residents and so returned to the frontline as a Care Manager at Drovers House in 2019, before being promoted to my current role of Home Manager at Westlands.


What I love about my job is putting a smile on residents’ faces. I’ve always enjoyed getting to know people, what makes them who they are and what makes them smile – making others feel good makes me feel good.


When I’m not busy at work, I’m at home spending time with my daughter or with our dogs. I also like travelling and going out with friends and family.


Frequently Asked Questions about Westlands

What types of Care is Westlands registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westlands provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westlands have?

There are 41 Single Rooms.

What are the Facilities & Services at Westlands?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westlands to the centre of Rugby?

0.5 mile(s) as the crow flies, distance by road may be significantly further.