Westlands

Oliver Street, Rugby CV21 2EX
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9.7 32 Reviews
  • Westlands, Rugby
Westlands is located on the edge of Rugby town centre, benefiting from being close to local shops, restaurants, a community theatre and the library, as well as the town's central park. The out of town retail park and cinema can be reached easily by bus.

The home offers long-term and respite care for older people in a warm and welcoming environment made up of three separate households, each offering its own living space which residents can make their own.

The lounge areas are central to the household where people can get together and socialise with other residents, family and friends, and the gardens, complete with seated areas, lawn and bedding areas with a variety of plants and raised beds, are the perfect space to relax in the warmer months.

Regular outings and day trips on the Memory Maker minibus are planned, helping residents to stay connected with their local community. Closer to home, residents can relax in the onsite café and a beauty salon.

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Care Provided by Westlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Tash Stevens (Home Manager)
  • Admission Criteria
    • Separate MP/E unit
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Westlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Westlands to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time to Westlands. WCS Care also provide a relatives' gateway which gives relatives online access to loved one's care notes and the ability to share messages and photos with the care team and loved one (with the relevant consents in place).


  • Parking

  • Westlands has its own car park.


Westlands Reviews (32)

Total of 32, showing 21-32
9.7

Westlands has a Review Score of 9.7 (9.726) out of 10, based on 17 reviews in the last 2 years. Over all time Westlands has 32 reviews.

Overall Experience

  • 27
  • 5
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Date Published

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Review from Sarah J (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to stay at Westlands to recuperate after a hospital stay, immediately we found the staff so welcoming and reassuring that Mum would be well looked after.
Over the next two months as Mum recovered we could see that she was happy, relaxed, well looked after and enjoyed the company of
the other residents - to the point Mum is staying longer.
Any place of care is really made by the people that work there and I can definitely say that the entire team at Westlands are excellent and go the extra mile for the happiness of the residents.
I enjoy that Westlands is local to me and that visiting hours are not restricted.

Reply from Clive Mackreth, Home Manager at Westlands

Thank you for your kind review. It's our pleasure to look after your mum. I'll pass your lovely comments on to the rest of the team. Best wishes.


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Review from Kathleen F (Regular Volunteer) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy, so clean, really caring and good knowledge of all residents by the staff. Know which hot or cold drink for different times. Varied and choices of daily meals. Clean clothes and rooms. Very pleased to be back for entertaining residents again on a voluntary basis. Love getting to know the new
residents. Love the strict entrance safety measures. Friendly staff, sad that covid halted and restricted entertainment and activity for so long but understand the reasons.

Reply from Clive Mackreth, Home Manager at Westlands

Thank you for everything you do to support the quality of life for our residents, and for taking the time to leave a review for us. We really appreciate your contribution to the home and the people who live with us.


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Review from Mary H (Regular Volunteer) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I volunteer on a Friday morning with my sister. We get to know the residents and staff very well by going every week, everybody is so welcoming, caring and kind. We play bingo, dominoes, cards, crafts, singing and remembrance books. I haven't been in another care home but I don't think you could better
this one. The manager and all the staff go out of their way to see that all the residents and their families are happy.

Reply from Clive Mackreth, Home Manager at Westlands

Thank you for the contribution you make to our home and residents. We, and they, really appreciate your time and kindness. Best wishes.


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Review from Sue W (Regular Volunteer) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlands is quite simply, very special. The staff offer such caring and loving services, they are welcoming, friendly and always there to help with any questions. My husband and I have been coming into the home volunteering, we sing to the residents and each visit we come away with the biggest smiles.
Such a wonderful home.

Reply from Clive Mackreth, Home Manager at Westlands

Thank you for taking the time to leave a review for us. We really appreciate your kind words, and everything you do for our residents who benefit from your time, companionship and friendship.


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Review from A W (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team worked hard to facilitate visits during Covid restrictions while maintaining safety and enabled an in-room visit at short notice which meant the world to me and my dad.

Reply from Clive Mackreth, Home Manager at Westlands

Thank you for leaving a review for us - we're really pleased that our visiting arrangements during these exceptional times have worked for your family. Kind regards.


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Review from Lorna H (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we found ourselves in urgent need of care for my mother, Westlands care service pulled out all the stops to help. They made a stressful situation manageable with their caring attitude, advice and action. My mother's needs are complex and I’m more than satisfied with the service being provided to
her at Westlands. Unfortunately, with covid I have yet to see the facilities in person so have scored good for related topics for now. The video tour they did gave good reassurance in this regard. They operate a service that details the daily care being provided personally to my mother. This is a fabulous tool especially in these strange times when access to the premises is so restricted. I would not hesitate to recommend Westlands, especially if, like me, you are new to all this.

Reply from Clive Mackreth, Home Manager at Westlands

Thank you for taking the time to leave a review for us - we really appreciate your feedback which I've passed on to the rest of the team. Best wishes.


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Review from Chris S (Son of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, everybody very helpful. Would 100% recommend.

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Review from Heather S (Son of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been looked after extremely well, staff are great, especially through this pandemic.

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Review from Roy G (Resident) assisted by family/friend published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came from hospital to Westlands through the Covid 19 pandemic, which makes it harder to comment as fairly as I would otherwise. The staff are caring and kind and look after me with dignity and respect.

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Review from Christine J (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care of the highest quality. The staff all have the best interests of the residents as their first priority. My dad is happy, well cared for and seems to be well respected by all. I couldn't ask for a better place for dad to end his days.

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Review from Nigel J (Son of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Westlands as a first-rate care home. The staff are diligent and thorough in looking after my mum and the residents generally. In addition, customer service levels and the interaction with family is excellent. Well done.

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Review from Kate M (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are fantastic warm and caring. They have a bond with the residents. Activities are fair, crafts, games, outing and physical facilities good, with large bathrooms. Could do with more spacious dining area for the number of residents.

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Westlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Westlands is calculated as follows: ( (155 Excellents x 5) + (31 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 197 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westlands is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 14 Apr 2025

Please contact the care home to find out more.


Awards / Recognitions (7)

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Meet the Team (1)

Tash

Tash Stevens

Job Title: Home Manager

Joined: 2008

I’ve worked at WCS Care since 2008, starting at Mill Green, our Rugby home for Working Age Adults before stepping into the role of Training Co-ordinator in 2018.


As much as I enjoyed delivering training, I missed working directly with residents and so returned to the frontline as a Care Manager at Drovers House in 2019, before being promoted to my current role of Home Manager at Westlands.


What I love about my job is putting a smile on residents’ faces. I’ve always enjoyed getting to know people, what makes them who they are and what makes them smile – making others feel good makes me feel good.


When I’m not busy at work, I’m at home spending time with my daughter or with our dogs. I also like travelling and going out with friends and family.