Visitors welcome at any time to Westlands. WCS Care also provide a relatives' gateway which gives relatives online access to loved one's care notes and the ability to share messages and photos with the care team and loved one (with the relevant consents in place).
Westlands has its own car park.
Westlands has a Review Score of 9.6 (9.636) out of 10, based on 12 reviews in the last 2 years. Over all time Westlands has 26 reviews.
Review from Chris S (Son of Resident) published on 2 October 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Heather S (Son of Resident) published on 29 September 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Roy G (Resident) assisted by family/friend published on 29 September 2020
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine J (Daughter of Resident) published on 29 September 2020
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nigel J (Son of Resident) published on 29 September 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kate M (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.636) out of 10 for Westlands is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.636 for Westlands is calculated as follows: ( (101 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 140 Ratings = 4.636
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Westlands is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Mar 2023
Caring
Effective
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 24 Mar 2025
Please contact the care home to find out about our vacant bedroom.
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Job Title: Home Manager
Joined: 2008
I’ve worked at WCS Care since 2008, starting at Mill Green, our Rugby home for Working Age Adults before stepping into the role of Training Co-ordinator in 2018.
As much as I enjoyed delivering training, I missed working directly with residents and so returned to the frontline as a Care Manager at Drovers House in 2019, before being promoted to my current role of Home Manager at Westlands.
What I love about my job is putting a smile on residents’ faces. I’ve always enjoyed getting to know people, what makes them who they are and what makes them smile – making others feel good makes me feel good.
When I’m not busy at work, I’m at home spending time with my daughter or with our dogs. I also like travelling and going out with friends and family.
