Woodside Care Village

Maple Grove, Off Spinney Hill, Warwick CV34 5SS
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9.7 26 Reviews
  • Woodside Care Village, Warwick
Woodside Care Village is a community-style care home made up of 12 family-sized households for people with similar care needs, backgrounds and interests.

Designed in one of three lifestyles, town, country or classical living, each household has its own kitchen, dining area and living room. All bedrooms have ensuite wetrooms. Two of the households are dedicated to the Deafinitely Independent service which supports people who are deaf. Staff who work on these households are trained in British Sign Language and other communication methods.

The home has its own shop, launderette, café, cinema, spa bathroom and hair salon. Residents are encouraged to live a life that feels familiar, going to the shop to choose their food and contributing to preparing it on the household, helping to clean their home or do their laundry - doing as little or as much as they would like to.

The home uses a range of technology to enhance the health and wellbeing of residents including acoustic night-time monitoring and circadian lighting.

The gardens and plaza feature outdoor gym equipment, a side-by-side bike, pitch and putt golf and two water features. The village has a dedicated Memory Maker minibus which takes residents on regular, local trips to places chosen by the residents. Relatives are invited to go on these trips too. As part of the home's activity provision, Community Musicians provide one-to-one and group music sessions.

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Care Provided by Woodside Care Village

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Mathew Mapanzure (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Woodside Care Village

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Woodside Care Village to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time. WCS Care also provides access to a relatives' gateway, giving loved ones access to care and activity notes from anywhere with an internet connect (with relevant consents in place).


  • Parking

  • The home has two car parks - one for short stays at the front door and one to the side of the building.


Woodside Care Village Reviews (26)

Total of 26, showing 1-20
9.7

Woodside Care Village has a Review Score of 9.7 (9.695) out of 10, based on 17 reviews in the last 2 years. Over all time Woodside Care Village has 26 reviews.

Overall Experience

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  • 4
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Date Published

26
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9

Review from Sylvia K (Friend of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is really happy at Woodside Care home and I am confident that this was the right place for him. He is well looked after and kept on the correct diet, which was something he found hard to adhere to.
All the staff that we have encountered whilst he has been there are excellent, friendly and
helpful.

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Review from Gill M (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with my mum being at Woodside Care Village, as I have looked after her for nine years totally on my own. I feel that she is in very good hands at Woodside, the staff are lovely and Woodside is always spotlessly clean all around the whole building.
Well done Woodside.

Reply from Lorraine Herbert, General Manager at Woodside Care Village

Thank you for your lovely feedback. It's our pleasure to look after your mum. I've shared your feedback with the rest of the team who always like to hear from our customers. Very best wishes.


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Review from Susan S (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodside is an excellent care home Mum has been a resident since it opened in 2019. The care staff have been consistently respectful, thoughtful and caring. They create a true family atmosphere which is welcoming and interesting for residents and gives them the confidence to live their best life in
their later life when the changes to their health might otherwise be daunting and frightening. They are an excellent team.

Reply from Lorraine Herbert, General Manager at Woodside Care Village

Thank you for taking the time to leave us a review - your feedback means a lot and it's been our pleasure caring for your Mum. I'll share your comments with the rest of the team. Best wishes.


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Review from P G (Relative of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is very good and regular staff are caring. Sometimes the agency staff are more on their phones than caring!
A large communal room would be a huge benefit to get everyone together for special occasions.

Reply from Lorraine Herbert, General Manager at Woodside Care Village

Thank you for taking the time to leave a review for us. We do not use any external agency staff at Woodside Care Village as we are completely staffed through our own contracted staff and our internal mobile carers. Our staff use devices that look like mobiles to enter care notes into our electronic care planning system, however, if you believe you are seeing staff using personal devices, please do make a member of the management team aware of this so we can look into it. Unfortunately, we don't have space for a large communal room, however, we do use our cafe and the plaza for events where everyone wants to come together. If you'd like something more personal there is also the garden pod that can be used for family occasions. If you have any questions, please come and speak to me or a member of my team. We're always here to help.


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Review from A C (Son of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recall seeing my mum more settled or at peace. So lovely to receive photos of her enjoying activities from the app. Management are attentive, available and responsive to feedback. My mum is making new memories and friends and even has a new 'dog.'

Reply from Lorraine Herbert, General Manager at Woodside Care Village

Thank you for taking the time to leave us a review and your kind words. We're so pleased you feel your mum's settled in well and it's also good to know that our relatives' gateway has been helpful to you. Best wishes.


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Review from Elaine J (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father were both residents at Woodside until my father’s death in October 2020. My mum continued to reside at Woodside until her death in February 2024. Without exception, management, carers, housekeeping, activities coordinators and reception treated my mum with love, care, dignity and
respect, and they did everything they could to support and care for Mum and us family, particularly in Mum’s final weeks. Mum was a much-loved member of the Woodside family, and we were treated as a family too, while we miss our beloved Mum so much, we will also miss our connection with Woodside.
I found access to the online system especially helpful as I live a distance away, and it enabled me to obtain up-to-date information on my mum, how she was, what she’d been doing, etc.

Reply from Lorraine Herbert, General Manager at Woodside Care Village

Thank you so much for taking the time to leave us a review - it means a lot, and it was our pleasure caring for your Mum and Dad. I'll share your comments with the team, who I know will appreciate hearing your feedback. Best wishes.


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Review from Kevin A (Son of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints. My mum gets six visits per month from my sister and myself. Mum is always clean, dressed and happy enough. No issues/concerns me. The lady who is my mum's contact has related any concerns.
More parking spaces would be welcome.
Access in and our vis button has improved no end since
one lady is on reception.

Reply from Samantha Stuart, General Manager at Woodside Care Village

Thank you for taking the time to leave a review for us. I'm pleased to hear that you're finding access to the home easier now. If you do have any problems with your fingerprint not working, just let us know. Kind regards.


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Review from S M (Daughter of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way Mum is treated, i.e. respect, dignity, care and thoughtfulness.
As a visitor, I am very grateful to the household carers as they always make me feel welcome, and always let me know of any needs or requirements needed.
The home is always clean, tidy and welcoming.
Staff
are always cheerful and friendly.
Keep up the good work.

Reply from Samantha Stuart, General Manager at Woodside Care Village

Thank you for leaving a review for us. We really value your lovely feedback. Kind regards.


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Review from K C (Daughter-in-law of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Woodside Care Village for my mum-in-law as we were so impressed by how it doesn't look like a care home. Having always said she never wanted to stay in a home, it was difficult when falls and dementia made it impossible to be cared for at home. The care given has been great and the welcome
attitude for visiting is a huge help. The lady on the desk has been super helpful and the manager has responded quickly to any concerns we have had. The music input is a massive benefit and the team supports all the residents to attend but also respects their wishes not to.


Having a relatives portal is fantastic...I can check when I'm working and can't visit. The garden is a wonderful asset and we have used it all summer. We have just been invited to spend a Christmas meal as a family. We are very pleased that this was available to choose when we needed it.


Reply from Sam Stuart, General Manager at Woodside Care Village

Thank you so much for taking the time to leave us a review - we really appreciate your lovely feedback. I'll share your comments with the rest of the team. Best wishes.


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Review from Dave C (Son of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we brought mom to Woodside, it is clear that it is a very different care environment. I see the continuous support, care and love for the residents from the staff. There are many moments that I witness where a big smile and a hug are freely exchanged between the above and it seems to me that this
is part of everyone's day. The rooms are very well-appointed and maintained. Despite the usual issues with daily living, the living spaces are kept clean and tidy, whatever the situation.


The food is excellent and the ability to be involved with choices, prep, and cooking is brilliant.
Meals are popular for mom and can be taken in privacy or at the dining table with others. There is always someone to administer regular meds and to make a coffee to help the day along. The garden is perfectly maintained and is a real gem. A place to enjoy the flowers and sun / fresh air.
Regular music from a real musician is lovely. All staff are super supportive, friendly and positive.


Reply from Sam Stuart, General Manager at Woodside Care Village

Thank you for taking the time to leave us a review and for your wonderful feedback. It really means a lot to us when we get a positive affirmation of what we do. I'll share this with the rest of the team. Best wishes.


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Review from Lynne H (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently lost my mum, who was a resident at Woodside for just over three years, I thought I would write a review.
My mum went into Woodside just before the Covid outbreak, and everything shut down, it was a very difficult time and not being able to see mum was heartbreaking, when I did eventually
see her, she looked so happy and had settled very well into her new home, she was very well cared for, looked well and nicely dressed and said she loved her new house, this made me very happy and reassured me that I had made the right decision in choosing Woodside for her new home.
The staff and management were very good, kind and approachable, if I had any concerns, I came to think of them as extended family and Mum loved her time there with her little household of residents.
The set up of Woodside into small households is a wonderful concept, with the added bonus of lovely gardens and a village-type set-up. Thank you for making the last few years of my beautiful, kind mum’s life very happy.

Reply from Sam Stuart, General Manager at Woodside Care Village

Thank you so much for taking the time to leave us a review - we really appreciate your wonderful feedback and it was our pleasure caring for your mum. I've shared your comments with the team.


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Review from C P (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for just over three years. The care is consistently very good, and my mother has made friends and enjoys the various activities from her knitting club, bingo and music/singing.
The care staff ensure that families are kept up to date and welcoming.

Reply from Sam Stuart, General Manager at Woodside Care Village

Thank you so much for taking the time to leave us a review and your lovely feedback. I'll share your comments with the team. Best wishes.


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Review from Jane R (Daughter of Resident) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Woodside since it opened in December 2019. As her health has deteriorated over the years, and her needs have changed, Woodside have supported us along the way. They listen to feedback and act accordingly. It is reassuring when you see familiar care staff on your household when
visiting, as a rapport can be maintained. The management team are always looking for ways to improve, adapt and cater for all needs and it is lovely to see a friendly face on the concierge desk. The facilities are great and regular relative meetings are scheduled to give families a chance to meet other relatives and catch up on what's going on. This also is a great forum to raise any issues, but this can also be done in a dedicated review with the team leader instead. Also, a quick shout out to the gardener who does an amazing job keeping everything looking fabulous and the lady who takes care of the resident's cash accounts, which makes our lives a lot easier.

Reply from Sam Stuart, General Manager at Woodside Care Village

Thank you so much for taking the time to leave us a review and for your kind words - it really means a lot to us when we get a positive affirmation of what we do. I'll share your comments with the rest of the team, who I know will appreciate hearing your feedback. Best wishes.


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Review from Ian M (Brother of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a resident in the definitely independent part of Woodside Care Village.
I have always found the staff to be friendly and helpful. Especially the staff that work in the definitely independent unit.

Reply from Mathew Mapanzure, Manager DI Service at Woodside Care Village

Thank you so much for leaving us a review. We really appreciate your feedback. Best wishes.


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Review from J K (Brother of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home in question has good services, staff are genuinely polite, my father is blind, sometimes we need help to bring my brother home for family time, at times this has been troublesome to arrange, mainly because of staffing issues. My brother also fell from his bed at the end of January 2023, I
saw the photo and the injury looked severe and only just missing his eye. Better planning and provision are required to protect sharp corners so this does not happen again.

Reply from Mathew Mapanzure, Manager DI Service at Woodside Care Village

Thank you for taking the time to leave a review for us, we appreciate your feedback. I'd like to reassure you that our staffing levels are very good. I understand that you requested that a member of staff drive your brother home for a visit. As this is approximately a two-hour return journey, we cannot commit a member of staff to do this. We are always happy to support you with making arrangements for other transport. I'm pleased that, with the family's consent now, we have been able to make arrangements for the supply of a new bed which will help your brother at night. If you have any concerns at any time, please don't hesitate to contact me directly.


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Review from J W (Mother of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and facilities, very happy with care and support given.

Reply from Sam Stuart, General Manager at Woodside Care Village

Thank you very much for leaving us a review, we really appreciate your feedback. Best wishes.


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Review from R B (Son of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident recently. She seems to have fitted in so quickly. Her general appearance has improved dramatically, and she is certainly benefiting from living with people around her. Her room is spotlessly clean, newly decorated and is her pride and joy. The carers are all wonderful. My only
negative comment is the fingerprint entry system, which almost never works.

Reply from Sam Stuart, General Manager at Woodside Care Village

Thank you so much for leaving us a review. We're pleased you feel your mum's been settling in well since moving into her new home. I'll share your feedback with the rest of the team. Best wishes.


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Review from Bob W (Son of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to the village at the beginning of August 2021 from hospital after a problem with walking, this was the first time I had been in this type of village. I was totally amazed by what I saw and so was Dad. My dad was looked after in every way possible by all the staff. There were no problems
with visiting, even during his last days there. Many thanks from Dad and me.

Reply from Sam Stuart, General Manager at Woodside Care Village

Thank for you for leaving a review for us. We really do appreciate your lovely feedback. Best wishes.


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Review from Ann J (Daughter of Resident) published on 22 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite a shaky start when Mum was admitted a few days earlier than planned after suffering a fall, she is now settled and happy thanks to the incredible management team and staff. Nothing is ever too much trouble and we are constantly amazed at the kindness and professionalism of the staff. The wonderful
way that the accommodation is arranged in separate households encourages residents to live as they would at home, except with the benefit of constant help and care. Over the past few weeks, I have seen Mum grow more confident and happy, making new friends and telling funny stories about life at Woodside Care Village (positive ones!). I would encourage anyone seeking care for their loved ones to look no further than Woodside Care Village.

Reply from Samantha Stuart, General Manager at Woodside Care Village

Thank you for taking the time to leave a review for us - we really do appreciate your feedback which I've shared with the rest of the team. It's our pleasure to look after your mum.


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Review from Jonathan D (Son of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Woodside Care Village in November 2020 in the middle of Covid. I was very impressed with the quality of accommodation, their Covid procedures and above all their staff.
On all my visits the staff were lovely and welcoming and my father constantly said to me how well he was looked
after.
In recent weeks my father’s health deteriorated and the care and compassion shown to him by staff were amazing and I was given daily updates of his condition. I cannot recommend this lovely Care Village enough and I will always be grateful to them for making my father’s last week special.

Reply from Samantha Stuart, General Manager at Woodside Care Village

Thank you for leaving such a lovely review for us - it was our pleasure to care for your father. I've passed on your comments to the rest of the team, who I know will appreciate your kind words. Best wishes.


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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Woodside Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Woodside Care Village is calculated as follows: ( (148 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 200 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodside Care Village is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 21 hours ago

Please contact the care home to find out about our vacant bedrooms.


Awards / Recognitions (8)

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Meet the Team (1)

Lorraine

Lorraine Herbert

Job Title: General Manager

Joined: 2005

I'm the General Manager for Woodside Care Village and have been working at the home since 2019 and at WCS since 2005.


I'm a carer at heart. My mission is to grow and nurture carers and treat them with kindness to create a special community where people want to come and live and our staff want to stay - in a care home that offers hope.


Frequently Asked Questions about Woodside Care Village

What types of Care is Woodside Care Village registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodside Care Village provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Woodside Care Village have?

There are 72 Single Rooms.

What are the Facilities & Services at Woodside Care Village?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodside Care Village to the centre of Warwick?

1.0 mile(s) as the crow flies, distance by road may be significantly further.