Ashfields Care Home

34 Mansfield Road, Heanor DE75 7AQ
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9.9 123 Reviews
  • Ashfields Care Home, Heanor
Ashfields Care Home is a quarter of a mile from Heanor town centre.

Many rooms open to a series of courtyards, gardens and pretty landscaped paths which provide secure and sheltered outside space for your enjoyment.

Ashfields is a highly regarded luxury environment for people with either nursing, physical Disability, End of Life or Personal Care Needs. Ashfields also a Dementia unit.

Nursing care is provided including to people with physical disability, long-term or life-limiting conditions and personal (residential) care is provided to older people on a long-term, convalescent and short stay basis.

The 24-hour cover is provided by a qualified, experienced and committed care team specifically recruited for their sensitivity, dedication and professional expertise in this area of care.

At Ashfields, residents are free to eat your meals in dining rooms or in your own room.

Ashfields are happy to provide meals for visitors as well. Fresh home-cooked food is nutritionally balanced and they cater for special requirements such as vegetarian or soft foods.

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Care Provided by Ashfields Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Ashfield Care Ltd
  • Person in charge
  • Josephine Greveson (Home Manager)
  • Admission Criteria
    • Also accept Local Authority funded residents with a third party top up and Continuing Care fully funded residents.
    • Ages 45+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Ashfields Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,270 – £1,270
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • Self-Funded Nursing Care £1,350 – £1,568
    • Self-Funded Nursing Dementia Care £1,450 – £1,669
  • (these prices are only a guideline, please contact Ashfields Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open house visiting policy and ask all visitors to sign the visitor's book on arrival and departure.


  • Parking

  • Two car parks


Ashfields Care Home Reviews (123)

Total of 123, showing 1-20
9.9

Ashfields Care Home has a Review Score of 9.9 (9.909) out of 10, based on 35 reviews in the last 2 years. Over all time Ashfields Care Home has 123 reviews.

Overall Experience

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Review from Sam B (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and very helpful staff
Lovely environment and Dad has settled really well
Meals absolutely fantastic
Very clean and tidy
Lots of activities going on and as a family we are very pleased with the overall service

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for the review very much appreciated. I will let the catering staff know his views on the food


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Review from C K (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been a resident at Ashfields Care Home on Daffodil suite for almost two years. She continues to receive excellent care from all of the wonderful staff. Mum is treated with compassion, dignity and kindness. We feel that she is closely monitored in a clean and safe environment. Mum receives
lots of hugs and everyone fondly appreciates her sense of humour! Our grateful thanks to all staff.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for such a lovely review. Well done team daffodil.


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Review from L S (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lives in the Daffodil suite. She has had to make a big adjustment as has to live there due to life life-changing stroke. Staff have been very sensitive to that. They have also displayed a lot of care for me as I have adjusted to Mum's new living circumstances. It feels like we have joined
a wider family. Effort is made to make Mum feel special on a regular basis, the activities also bring structure and a bright spot to her day and are on every day. The care team are hard-working, but always has a smile and a bit of fun with Mum to brighten up her day.
Mum loves going to the coffee shop with her book to socialise with whoever may come in. The staff across all departments are friendly and welcoming and treat the residents with dignity and respect.
Summer days in the courtyard or the garden spaces are also lovely, with relaxing spaces that don't feel like a care home.
I can't stress enough how much peace of mind I have knowing Mum is well looked after, with people who care.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for the fab review your mum brings life to Daffodil. Well done team daffodil.


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Review from T B (Son of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family would like to thank the manager and all of the staff at Ashfields Care Home for the care and love they showed my father.
My dad was a resident for 10 months before sadly passing away during September. The staff dealt with his passing with total respect and showed him the dignity that
he deserved.
When we returned the following morning, Dad's room had a fresh daffodil on the door; a really thoughtful tribute. A member of staff even helped us with Dad's belongings, as our emotions were too overwhelming to do it ourselves.
We cannot speak highly enough about the staff at Ashfields Care Home, it is truly the best care home in the district.

Reply from Josephine Greveson, Manager at Ashfields Care Home

The pleasure was all ours. Thank you for all your family support. Well done team Daffodil.


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Review from S E (Niece of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home excellent. The staff make you feel like one of the family.

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Review from S T (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Ashfields Mum has improved both physically and mentally. She looks forward to the activities and takes part in most of them.
All of the staff that I've come across have been very friendly and knowledgeable, all treating my Mum with the greatest of respect.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for taking the time to review. Thanks for the positive compliments.


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Review from H B (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad initially came to Ashfields for 2 weeks of respite care. From the very first day, he was treated with dignity and respect. The staff are so welcoming, and the level of care and attention is exceptional. The home is clean, smells lovely and it's modern yet has a very homely feel. My Dad has since
become a permanent resident and as a family, we get peace knowing he is safe, very well looked after, and in relaxing surroundings.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you for such an amazing review, it has been an absolute pleasure and we have learned so much from your Dad.


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Review from H R (Respite Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Ashfields in the Poppy Suite for respite when I broke my kneecap and felt unprepared to return home on my own. I had such a very enjoyable supportive and happy 2 weeks! The staff were absolutely wonderful so caring, friendly and fun too - all the day and night staff. They all helped my recovery
in a gentle and positive way until I felt ready and confident to return home. I made lots of new friends too!

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you the pleasure was all ours. Well done Team Poppy


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Review from Eve K (Granddaughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma has been in the Forget-Me-Not suite at Ashfields for a couple of years now and she is always well looked after and cared for. Due to the travel distance between us, it is particularly lovely to receive regular updates via message to see what she has been up to. She is regularly involved in
activities and always has a bright smile. The staff are lovely and I can't thank them enough for taking such good care of my nan.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for such a lovely review. Glad you like the family message group.


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Review from Sharon B (Daughter-in-law of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had gone to take my father-in-law some extra clothes, as the nurse had requested them that morning. It was 7 pm. The home was just as busy in the evening as the daytime. All the care staff were busy with the residents; they were getting the supper ready. The care staff were all chatting to the residents
just like in the daytime. This was lovely to see. The staff didn't know we were popping in. Just as in the daytime, the evening was busy caring for the residents.
I then sat in the entrance hall talking to a resident when the day shift was clocking out. The atmosphere between the staff was amazing, all getting on while saying goodbye to each other. The night shift had already started going into the resident's rooms.
The staff and manager couldn't be more caring what a wonderful home for our elderly relatives to be cared for.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much, Sharon, that's great feedback and music to my ears. Well done team, Daffodil.


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Review from Joanne R (Daughter-in-law of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been with Forget Me Not suite at Ashfields for 18 months and we could not wish for her to be better looked after. All the staff are lovely and go above and beyond. They clearly care so much for the people they are looking after. There are always fun activities for the residents
to take part in, every day is different. Nothing is ever too much trouble for them. I love the pictures they send so we can all see how well our relatives are when we aren't with them. We honestly couldn't ask for her to be in a better place.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for a great review. This means a lot to the team.


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Review from C D (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Ashfields 4 years ago now and from the very start I knew it was the right place for her. The home is set out very nicely and everyone you meet is happy and content. All the staff are so professional, caring, and compassionate about their jobs and treat all the residents with full respect
and dignity, they call them their Ashfields family and it shows that they care.
We as relatives are always being invited to get involved as much as possible and they always welcome our input within the home, always knowing their doors are always open if ever you need to offload and have a moment that is helpful. Since Mum has been in Ashfields she has settled well and the staff all know her and her little ways such as her likes and dislikes so they can help her with everything and make each day just that little bit more easier and comfortable for her. Thank you to everyone at Ashfields .

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for the lovely compliments, well-done team Forget Me Not.


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Review from Ann M (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've recently submitted a review regarding Ashfields Care Home and was on the site catching up to see if published! To my horror, I came across a very different opinion on Ashfields!
I realise people see different things through different eyes and with different attitudes but would like to reassure
people that this is certainly not what I have witnessed throughout the last 3 years my Mother has been a resident. Every possible care has been taken with my soon-to-be 97-year-old Mother, she has never ever been needlessly medicated, and never ever been left to be sad or lonely, believe me, my Mum hasn't always agreed with being in a Care Home but the staff took everything in their stride and supported Mum through some difficult times! She isn't well at the moment but with the excellent care given to her, I'm sure she will make that 97th birthday.
If you are considering Ashfields to care for you're loved one, make a visit and you will see what genuine, generous, kind people work there!

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for such a great review. We always try our best for the residents and as the Home Manager, I am very proud of the Forget Me Not team who genuinely do care and will always go above and beyond for the residents.


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Review from Karen S (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashfields is like one big family, all the staff are welcoming, kind, and care about the residents nothing is too much trouble for them.
The food always looks delicious and nutritious, I have always found the home spotless and clean from the reception to the resident's bedrooms. Ashfields has an activities
rota so the residents don't get bored or they can go to the cafe or bar.
I think it's one of the best care homes from my experience and I am so pleased and grateful my dad was able to get a place there. I couldn't have wished for better.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for your wonderful compliments. Well done team Poppy.


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Review from S O (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience of Ashfields Care Home was when my mother needed end-of-life care in 2021. She had Alzheimer's and terminal cancer. The care she received was second to none. She was treated with great dignity and respect even in death. I will never forget that. So when Father could no longer be
cared for at home Ashfields, Forget Me Not suite was on my list to visit.
My first impression of visiting in January 2024 was that of a place full of life and activity. All the staff is warm, friendly, and welcoming. The care he receives is exceptional. I know I could not care for him as well as they do. He has easy access to health services which are much harder to access in the community. His physical health is monitored constantly and any concerns are acted upon rapidly. He enjoys the activities that are provided both morning and afternoon, I have seen him dancing and singing, something I have never seen before. He has grown very fond of the staff and appreciates their support.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you for the lovely review. Well done team forget me not.


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Review from L B (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I fell upon Ashfields by chance whilst looking for a Nursing Home for my mum. She had been placed in a place, can't call it a home, by the hospital on discharge. What a place, but that's another story. Just no comparison whatsoever to Ashfields. It is a Home away from home. My mum is a difficult resident
but she is shown love and affection, she is cared for and her needs are met. She has never been overmedicated to keep her behaviours under control, in fact, the opposite, they will not dose mum up to keep her behaviours under control. I am kept informed of all the changes to her medications, care, and illnesses, and asked my opinions. Mum has been at 3 years at Ashfields and they have been brilliant, she is still a difficult resident but they have persevered with her and some progress can be seen. I can't thank them enough. Thank you from the bottom of my heart Ashfields.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you for the wonderful review - well done Team Forget Me Not.


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Review from Andrea A (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Ashfields for about a year now and it's amazing.
The staff go above and beyond for the residents and you can genuinely feel how much they love, care for and respect our precious relatives.
There is always someone there to talk to as they are lovely people. The facilities are second
to none and I can't recommend it highly enough.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for a great review, the staff will be over whelmed with your compliments.


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Review from J J (Wife of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Forget Me Not Suite, dementia unit for nearly 5 years. He is looked after so well, he is always looking smart, clean, and shaved. They do regular entertainment for the residents and involve them with games. The carers are absolutely great, nothing is too much for them, they are
great with us, the relatives, myself, and my daughters and would not have him anywhere else than in Ashfields Care Home.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks, your husband and your family are a wonderful part of Ashfield's family. 5 years wow time flies.


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Review from D M (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum became a resident in March 2022. Whilst she was never a happy resident because of her Alzheimers she was well cared for and the staff were lovely on Poppy. Alzheimer's started to progress, and she was transferred to Forget Me Not the Dementia suite. Some of the staff are very caring. Things started
to go wrong. We felt we needed to have very regular conversations about infections, behaviour and drugs. The staff appeared to be helpful. It came to a point when we thought we were losing mum. They decided they couldn't cope. It was recommended that she be moved. The move was arranged, they couldn't have cared less. They packed up other possessions and missed some of mum's. They never once asked how she was in the following couple of days and within two hours removed us from social media.
She arrived at her new home, she perked up, it looked like they were giving her too many drugs to keep her calm at Ashfields. She stayed on minimal drugs and calmer until she passed away in May 2024.

Reply from Josephine Greveson, Manager at Ashfields Care Home

I am so sorry to hear of your mums' passing. As you say your mum was never happy in a care home, as her illness progressed so did her distressed behaviours these impacted on other residents, some sustained injuries. Despite trying lots of things and involving multiple professionals she was assessed by CMHT and needed a specialist placement. This was disappointing as in the 8 years I have managed Ashfields your mum was only the 2nd resident we have not been able to meet the needs of. As for 'we could not care less' we bought a leaving gift and the staff were in tears, as a family, you did not see this as no one could be bothered to escort her, you just sent a taxi. Due to data protection we always remove people from the family WhatsApp group once a resident is no longer with us. We never give residents too many drugs we are governed by NICE guidelines and can only administer prescribed drugs we work closely with our health professionals always looking at alternative ways of delivering care.


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Review from H H (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first visit to Ashfields in February I cried it has such a welcoming environment and friendly staff throughout.
The Forget Me Not team cannot be praised enough. The transition into full-time care for Mum was made so much easier by their warmth to our family, obvious dedication and support to
individual's needs within a well-supervised and managed unit. 6 months on Mum has improved in so many ways and thanks to them all she is happy settled and safe. We have all made new friends and I know the 24/7 care with hugs and a smile confirms that Ashfields is the right choice.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much we always try to make a difference but to be told in this way is so heartwarming


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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Ashfields Care Home is calculated as follows: ( (390 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 417 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashfields Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

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Josie Greveson

Job Title: Home Manager

Joined: 2016

Josie has a long history in the Care Industry spanning back over 30 years


No image found

Barbara Jones

Job Title: Administrator

Joined: 2007

Before working at Ashfields Care Home Barbara worked 11 years at Vic Hallams as a Secretary and 18 years at Alida Packages also as a Secretary. Barbara has worked for Ashfields Care Home for 12 years. She runs the Administration Department very successfully. Barbara has a very important role at Ashfields as she works alongside Management, Residents/Residents Families and Staff very closely.


Barbara's qualifications


NVQ Level 3 - Business Administration


Terri

Terri Smith

Job Title: Training Manager

Joined: 2011

Terri has worked at Ashfields Care Home for 11 Years.
Terri undertakes various tasks within the admin team, her main responsibility is to ensure staff training is at a high standard.
Terri is always willing to help.


Tracy

Tracy Nash

Job Title: Hospitality Manager

Joined: 2006

Tracy has worked at Ashfields for 16 years now, she started in the laundry, then cleaning and progressed on to Head of Housekeeping. Tracy now fulfills a very rewarding role as Hospitality Manager, a role which she greatly enjoys and for which she has a natural aptitude for.


Frequently Asked Questions about Ashfields Care Home

What types of Care is Ashfields Care Home registered for?

Older Person Care, Dementia, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashfields Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashfields Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Ashfields Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashfields Care Home to the centre of Heanor?

0.6 mile(s) as the crow flies, distance by road may be significantly further.