Ashfields Care Home

34 Mansfield Road, Heanor DE75 7AQ
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9.9 123 Reviews
  • Ashfields Care Home, Heanor
Ashfields Care Home is a quarter of a mile from Heanor town centre.

Many rooms open to a series of courtyards, gardens and pretty landscaped paths which provide secure and sheltered outside space for your enjoyment.

Ashfields is a highly regarded luxury environment for people with either nursing, physical Disability, End of Life or Personal Care Needs. Ashfields also a Dementia unit.

Nursing care is provided including to people with physical disability, long-term or life-limiting conditions and personal (residential) care is provided to older people on a long-term, convalescent and short stay basis.

The 24-hour cover is provided by a qualified, experienced and committed care team specifically recruited for their sensitivity, dedication and professional expertise in this area of care.

At Ashfields, residents are free to eat your meals in dining rooms or in your own room.

Ashfields are happy to provide meals for visitors as well. Fresh home-cooked food is nutritionally balanced and they cater for special requirements such as vegetarian or soft foods.

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Care Provided by Ashfields Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Ashfield Care Ltd
  • Person in charge
  • Josephine Greveson (Home Manager)
  • Admission Criteria
    • Also accept Local Authority funded residents with a third party top up and Continuing Care fully funded residents.
    • Ages 45+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Ashfields Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,270 – £1,270
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • Self-Funded Nursing Care £1,350 – £1,568
    • Self-Funded Nursing Dementia Care £1,450 – £1,669
  • (these prices are only a guideline, please contact Ashfields Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open house visiting policy and ask all visitors to sign the visitor's book on arrival and departure.


  • Parking

  • Two car parks


Ashfields Care Home Reviews (123)

Total of 123, showing 41-60
9.9

Ashfields Care Home has a Review Score of 9.9 (9.909) out of 10, based on 35 reviews in the last 2 years. Over all time Ashfields Care Home has 123 reviews.

Overall Experience

  • 112
  • 10
  • 0
  • 1
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Date Published

123
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Review from Andrea P (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Ashfields Care Home for two and a half years. Throughout this time, without exception, we have found the staff and management to be excellent. The care they provide is exceptional, and they always demonstrate high levels of respect and dignity. We feel so very lucky and reassured that
Mum is able to live in such a wonderful home.

Reply from Josephine Greveson, Manager at Ashfields Care Home

We are so grateful for your comments and lovely review.


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Review from Patricia B (Wife of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been lovingly cared for by the dedicated staff at this excellent care home for over two years. It is seventeen miles from my home, and I would willingly drive much further for him to receive the wonderful care, love and attention he receives at Ashfields. The Forget Me Not suite is superbly
run by the manager and her team of carers. There is a very friendly atmosphere, and we are warmly welcomed on all occasions. There is a very busy activities programme run by talented carers, which ensures participation and enjoyment for all residents. Ashfields is always beautifully decorated for all celebrations, whatever the occasion. Definitely, 5 stars and more if possible!

Reply from Josephine Greveson, Manager at Ashfields Care Home

The pleasure is all ours. Thanks for the fabulous review.


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Review from S W (Resident) assisted by family/friend published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1st class.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for your positive comments, they are very much appreciated.


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Review from Ann D (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say the staff are excellent in every department. Could not say anything else other than keep up the good work.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks, Ann that means such a lot to us all at Ashfields.


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Review from E I (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall view of this care home is 5-star and it has the feeling of a high-class hotel with exceptional care and compassion. All staff are friendly and approachable.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you for your amazing comments. Well done team Ashfields.


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Review from Elizabeth M (Daughter-in-law of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been on Poppy suite since July 2021. The care he receives is excellent and the carers treat him like he is their relative. The system of having a key worker is excellent and his key carer goes above and beyond. She keeps us up to date with everything and we can relax knowing he
is so well looked after. He recently had a spell in hospital and before his return, management insisted he should come straight back to Ashfields rather than rehabilitation because this was his home.

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Review from Roger W (Son of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Ashfields on the 1st of March and has been looked after and cared for fantastically. All the staff are friendly and very welcoming. She has settled in and I feel totally reassured that she is well.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for your lovely review - well done team Poppy.


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Review from Angela C (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care that my mother has been given, the staff are lovely, and the family, as well as the residents, are well looked after, you get regular updates if there are any problems, and nothing is too much trouble to deal with anything.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you for your kind words. Much appreciated by all the staff at Ashfields.


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Review from Cheryl C (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Ashfields for a year now in Poppy Suite. The care is outstanding and the staff are wonderful. Nothing is too much trouble. I know that my mum is receiving the best care possible and is very happy and well looked after.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for your great review. Well done team Poppy keep up the great work.


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Review from T B (Daughter of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the wonderful staff at Ashfields. Moving Dad into a care home on discharge from hospital was the most difficult decision I've ever taken and made harder by an unsatisfactory trial elsewhere. Searching for a new home, from the moment I visited Ashfields I felt reassured
that Dad would receive the best care possible and staff would do everything they could to make him feel at home. That's certainly been the case. I really appreciate how hard Poppy Suite staff try to make Dad feel settled and happier on a daily basis despite the challenge that entails. Hearing my sometimes hard-to-please Dad praise some of the individuals caring for him makes me sure he's in the best place possible given his circumstances. I take much comfort from knowing he's well-cared-for, safe, and treated with dignity and compassion. That compassion and support is also shown to family members. Dad isn't interested in any activities so I really can't score them. Overall a truly 5* plus home.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you for your fantastic review. Well done team Ashfields especially Poppy Suite keep up the great work.


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Review from Teresa B (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has found it very difficult to settle in Ashfields. The staff have treated her with dignity, compassion, humour and I appreciate how hard it is to make my mum happy. I can take comfort from the care my mum receives at Ashfields. The home is spotlessly clean and the staff treat me very sympathetically.
The staff do a wonderful job.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for your positive review. You are both great members of our Ashfields family (Poppy Suite).


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Review from Rachael S (Granddaughter of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran has been under the care at Ashfields for nearly a year now, at first it took a while for Gran to settle but the staff soon reassured her and we visited every day. Along came a Covid case and the home closed its doors which I totally understood but equally both Gran and I missed contact. The
staff of Poppy Suite Facetime me every day which gave us the opportunity to see and talk to her. Recently I was in the USA, Gran hates the thought of me flying, a wonderful carer downloaded an app to show Gran where in the sky I was, this gave her comfort. Upon landing very late in the evening I Facetime the home and Gran thought it was amazing that although I was half away around the world we could still speak, I looked at lots of homes before choosing Ashfields, I was blown away with how clean and smart the place was, the staff took time to really understand and care for Gran, the food is excellent and Gran is happy which is all that matters.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for taking the time to review and for your positive comments. Ashfields and especially Poppy Suite are so pleased to have your gran as part of their family.


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Review from Sharon N (Daughter of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked as a care home NHS consultant for just short of 20 years. Having to find a care home for my dear dad during the pandemic was heartbreaking. Dad moved into Ashfields January 2021 and passed February 2022. I honestly cannot recommend this home enough. The manager and her team are just amazing
and have person-centred care totally sorted. It was my dad’s home and his and our extended family. I can’t end without a cheers to the Activity Coordinator who is just outstanding in her activity provision and enabled so many photos of my dad smiling this past year. Thank you to you all.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for such an amazing review. It was an absolute pleasure for us to care for such a wonderful gentleman. Well done team Daffodil.


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Review from Sarah H (Daughter of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment our mum arrived at Ashfields in January 2021, we have been so grateful for the kindness, care, and compassion shown to mum on Poppy Suite. All the staff are amazing and I know that mum is well cared for. During the covid lockdowns, even though we couldn’t visit, video calls were arranged
and we felt reassured mum was safe and receiving a high level of care. As soon as you walk through the door at Ashfields, everyone is so friendly and welcoming. I can’t thank the staff at Ashfields enough and in particular the staff on Poppy Suite. Thank you for caring for mum so brilliantly.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you for your positive feedback it's an absolute pleasure.


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Review from David H (Son of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother is in Ashfields Care Home and has now stopped eating altogether, the staff have been so fantastic towards her and have done everything they can to try to get her to eat again. Nothing at all is too much trouble for the staff. I am so glad we found a care home with so much kindness
and compassion for my mother.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Hi David, thank you for your lovely kind words. Your mum is a pleasure to take care of. Here for you too if needed. From 'Forget me Not' Suite family.


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Review from Carol P (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was accepted into Ashfields Care Home on Christmas Eve 2021. Since then she has been taken great care of by the amazing staff and management at Ashfields. They are most sensitive to Mum's needs and also to my feelings and are always trying to give Mum the best care possible. I wouldn't hesitate
to recommend Ashfields to anyone.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you, Carol. Dementia is an awful illness, especially for families. Please know we are there for you as a family, as well as your lovely Mum. From the 'Forget me Not' Suite team.


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Review from Peter S (Son of Resident) published on 30 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and helpful staff, clean, pleasant rooms, calm decor, all provide reassurance of a caring and well-run establishment.

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Review from Philip O (Brother of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my sister was not in long the care and concern for us was excellent, always a smile on staff's faces. This helped in her last few days.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you Philip for your kind review. We are so happy we made a difference to your sister in her last days and hope the staff brought some comfort to her.


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Review from Philip H (Son-in-law of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find the words to express our gratitude for the kindness and care shown to my father-in-law in the final weeks of his life. All I can say is thank you from the bottom of my heart.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much it was an absolute pleasure. Your review will be shared with the staff.


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Review from Emma L (Relative of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all the staff involved with the care of our beloved. You have all made such a tragic experience so much easier knowing that he was in such good hands until he passed away. I and my partner enjoyed our visits to see him together as we felt so welcome by you all and always left
with a glimmer of hope. You are all a credit to the care home and again we cannot thank you enough for your care and kindness. You have helped us every step of the way. We even managed a glimpse of him days before he passed and we had a laugh together?

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Ashfields Care Home is calculated as follows: ( (390 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 417 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashfields Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Top 20 Care Homes East Midlands 2024

Recipient: Ashfields Care Home

Date: Wednesday 31 Jan 2024 More details

Top 20 Care Homes East Midlands 2023

Recipient: Ashfields Care Home

Date: Tuesday 28 Feb 2023 More details

Top 20 Care Homes East Midlands 2022

Recipient: Ashfields Care Home

Date: Thursday 30 Jun 2022 More details

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Meet the Team (4)

No image found

Josie Greveson

Job Title: Home Manager

Joined: 2016

Josie has a long history in the Care Industry spanning back over 30 years


No image found

Barbara Jones

Job Title: Administrator

Joined: 2007

Before working at Ashfields Care Home Barbara worked 11 years at Vic Hallams as a Secretary and 18 years at Alida Packages also as a Secretary. Barbara has worked for Ashfields Care Home for 12 years. She runs the Administration Department very successfully. Barbara has a very important role at Ashfields as she works alongside Management, Residents/Residents Families and Staff very closely.


Barbara's qualifications


NVQ Level 3 - Business Administration


Terri

Terri Smith

Job Title: Training Manager

Joined: 2011

Terri has worked at Ashfields Care Home for 11 Years.
Terri undertakes various tasks within the admin team, her main responsibility is to ensure staff training is at a high standard.
Terri is always willing to help.


Tracy

Tracy Nash

Job Title: Hospitality Manager

Joined: 2006

Tracy has worked at Ashfields for 16 years now, she started in the laundry, then cleaning and progressed on to Head of Housekeeping. Tracy now fulfills a very rewarding role as Hospitality Manager, a role which she greatly enjoys and for which she has a natural aptitude for.