Ashfields Care Home

34 Mansfield Road, Heanor DE75 7AQ
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9.9 123 Reviews
  • Ashfields Care Home, Heanor
Ashfields Care Home is a quarter of a mile from Heanor town centre.

Many rooms open to a series of courtyards, gardens and pretty landscaped paths which provide secure and sheltered outside space for your enjoyment.

Ashfields is a highly regarded luxury environment for people with either nursing, physical Disability, End of Life or Personal Care Needs. Ashfields also a Dementia unit.

Nursing care is provided including to people with physical disability, long-term or life-limiting conditions and personal (residential) care is provided to older people on a long-term, convalescent and short stay basis.

The 24-hour cover is provided by a qualified, experienced and committed care team specifically recruited for their sensitivity, dedication and professional expertise in this area of care.

At Ashfields, residents are free to eat your meals in dining rooms or in your own room.

Ashfields are happy to provide meals for visitors as well. Fresh home-cooked food is nutritionally balanced and they cater for special requirements such as vegetarian or soft foods.

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Care Provided by Ashfields Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Ashfield Care Ltd
  • Person in charge
  • Josephine Greveson (Home Manager)
  • Admission Criteria
    • Also accept Local Authority funded residents with a third party top up and Continuing Care fully funded residents.
    • Ages 45+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Ashfields Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,270 – £1,270
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • Self-Funded Nursing Care £1,350 – £1,568
    • Self-Funded Nursing Dementia Care £1,450 – £1,669
  • (these prices are only a guideline, please contact Ashfields Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open house visiting policy and ask all visitors to sign the visitor's book on arrival and departure.


  • Parking

  • Two car parks


Ashfields Care Home Reviews (123)

Total of 123, showing 61-80
9.9

Ashfields Care Home has a Review Score of 9.9 (9.909) out of 10, based on 35 reviews in the last 2 years. Over all time Ashfields Care Home has 123 reviews.

Overall Experience

  • 112
  • 10
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Date Published

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Review from Linda W (Aunt of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very happy with the care my Aunty gets. They are always doing activities with the residents. The staff are very helpful when you ring up about anything. I would highly recommend this care home to future friends or family.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you very much for your positive comments and feedback.


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Review from Terence B (Husband of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife became a resident only recently but I am overwhelmed by the high standard of care and compassion shown by all levels of staff and administration. The home is very clean and tidy, and nothing seems to be too much trouble both for residents and visitors alike. There is a full programme of entertainment
for our loved ones to participate in if they so require, and I cannot praise Ashfields enough for caring so well for my loved one. Excellent, and thank you!

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thanks for your positive comments. A lovely new addition to the Ashfields family.


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Review from Rachael K (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident here for end-of-life care from 14th April to the 3rd May, when he passed in his sleep. There are not enough words to describe the staff here. Their aura of calm is the first thing that hits you. Dad was in Ashfields Care Home for a very short time, yet the care he received was
that of a friend or relative, loving and caring. I have special thanks for the member of staff I had most dealings with because she was with us for Dad's last hours. She is a most special lady. The rest of the staff who dealt with Dad, thanks to all of you, you are the kindest most caring, gentle-hearted people. Thank you.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you so much for your kind words. We are very proud of the staff at Ashfields and are so very glad they made a difference to you and your family at this very sad time.


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Review from Sascha B (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

10/10 for the wonderful and caring staff. It gives us peace of mind to know that our mum is so well looked after. The home feels like walking into a boutique hotel. Fresh, clean and welcoming. Highly recommend.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you, Sascha, your mum is a pleasure to take care of and she has become a friend to many of the staff.


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Review from Karen H (Daughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my sister cannot rate this home highly enough. They looked after my mum, on the 'Forget Me Not - Dementia suite', with love and compassion all the way through to the very end. When she died, the care home let us spend our last few days with her. They fed us, cared for us and helped us in our
grieving. I would recommend this home to anyone who needs to put their loved one in care. My sister described it as a 'hidden gem'.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you, Karen. Your mum was a wonderful lady and she was a pleasure to look after. Take care of each other and hope we can meet up again.


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Review from Sarah S (Daughter of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in the home for 12 months and received amazing care, attention and nursing throughout her time. The staff really do care about the residents and I could see the love and happiness in my mum’s eyes when members of staff came in to see her. I will be forever grateful to each and every one of
them for the love and care they showed me and my family during the last few days of my mum’s life. I felt like I was with extended family and they helped me tremendously. Thank you so much every single one of you. Lots of love.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for such an amazing review, the pleasure was all ours.


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Review from Sarah L (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident here in May 2020 for palliative care. I couldn't have wished for him to spend his final months anywhere better. In his final days, I was allowed to sit with him and the staff were so supportive, along with endless cups of tea. They've also kept their residents safe through the
Covid pandemic.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you so much for your kind words. It is a tough time for everyone at the moment, we are so glad you felt we supported you through a very sad time.


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Review from Clare B (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home - fabulous caring and approachable staff and a lovely home from home feel - efficiently managed and all the family are encouraged to join in with specially organised events - would highly recommend to anyone.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you for your review, Clare, I especially like that you said 'family' because that truly is what we want all our residents, staff and residents' families to feel a part of.


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Review from Elizabeth Y (Sister of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dementia Care in the Forget Me Not Suite is really excellent. Each resident's needs are carefully acknowledged and considered in a stimulating environment. Caring, and friendly staff. My brother is looked after extremely well.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you Elizabeth for your kind words. Looking forward to seeing you again in hopefully the not too distant future.


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Review from Janet C (Daughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to hospital on 15th December after 3 falls in one day, she moved to the Forget Me Not Dementia suite in January 2021 after realising we couldn’t keep her safe at home any longer. Although we haven’t been able to visit mum yet we do get daily photos, videos and updates on the WhatsApp
family group link. Mum looks really happy again and has settled in well. So looking forward to seeing Mum again but also want to personally thank all the staff for the wonderful job they are doing and the daily activities which looks like all enjoy.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you Janet for your kind review. Yes, your mum has settled really well and is a pleasure to have in our family.


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Review from M G (Wife of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a care home for my husband was the hardest thing I have had to do, thankfully I was recommended Ashfields. After talking to staff and meeting residents my concerns were allayed. April 2020 my husband transferred to the "Forget me not Dementia Suite" greeted by an amazing Care Team who offered
comfort and patience to help him settle into this happy, friendly, safe space. Ashfields have worked tirelessly during Covid to ensure the safety of our loved ones, we have stayed connected via Whatsapp Group with messages and videos. The home itself is clean and bright the new Foyer and Reception look smart, my husband’s room is comfortable and he enjoys his meals, but it is the staff who make this home so special, I cannot thank the entire team enough for the understanding and compassion they show my husband every day, they do their utmost to meet his ever-changing needs and provide us both with continued effective support. I would not hesitate to recommend Ashfields to other families.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you for your kind words. You know we are also here for you too.


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Review from Karen P (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in the best care and place we could ever wish for. We do not have to worry about him, as we have met all the staff whilst Dad has been a resident, and they are all so kind and caring. Dad is resident in the Forget Me Not area of the care home and has been for around 18 months. He is loved
and cared for and thinks the world of the staff, as do we. Dad is so precious to us, and courtesy and respect is shown to him always. Great facilities, clean and fantastic food!

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you for your kind words Karen your dad is a pleasure to take care of.


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Review from G H (Son of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to hospital and needed to be discharged into a care setting. It was difficult at the time as due to covid you could not visit prospective care homes. Having researched online, checked CQC reports etc. I eventually spoke to an ex-work colleague who's mother was at Ashfields. Her
recommendation could not have been better. I then contacted Ashfields myself and spoke to both the manager and the dementia suite manager. Both were excellent, highly professional, caring, understanding and very reassuring. My father was eventually discharged from hospital to Ashfields and I cannot be happier with the care he receives every day from the wonderful staff there. Covid has been awful for those in care homes (staff and residents) and their loved ones who have been restricted in visiting etc. Ashfields have always taken great care to look after my father and also to keep me informed and consider my feelings as well. I highly recommend Ashfields.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you, it is a pleasure to look after your dad. He makes us smile every day with his wicked sense of humour. Always here for you too.


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Review from W M (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Ashfields Forget Me Not unit and the team could not be better. My Dad struggles to communicate but the staff work hard to meet his needs. He is treated with respect and dignity, all of the staff know him and greet him by name regardless of which area they work in. Dad was in a different
home before and we see such a difference in the care of my Dad and also in the communication we have with the team. They go above and beyond expectations. Throughout the covid restrictions, such effort has been made to enable safe visiting where possible. We would not hesitate to recommend Ashfields to anyone.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you for your lovely kind words. It means the world just to see the look on your dad's face when he sees you. Priceless!


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Review from Deborah H (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a huge thank you to the whole team at Ashfields. Every member of the Forget Me Not Dementia team makes sure that my mum is well cared for and the daily communication is great. The past few months have been difficult but the staff have posted videos and photos of mum and other residents
having a great time. It is a real comfort to know that they are as happy as they can be - thank you Ashfields! I just wanted to note that you are amazing and without your support, Mum wouldn't be as well as she is. From the cleaners to the carers, the cooks, the management and every member of support staff keep being positive, keep smiling and keep making everyone happy! You are all fantastic and we love the dancing, singing and warm hearts that help mum. Thank you, thank you, thank you! Keep being brilliant, as you have been throughout this time! Look forward to seeing you when we can. Best wishes to all at the Amazing Ashfields!

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you Deborah for taking the time in writing such a brilliant review. All at Ashfields are so grateful. Your mum is such a character and she certainly keeps us on our toes (in a good way) wouldn't be without her. Look forward to seeing you all soon.


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Review from Laura O (Mother-in-law of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall and a stint in hospital my mother-in-law was transferred here to the Forget Me Not Dementia Suite. Our family cannot praise the place and especially the staff enough. Although we haven't been into the property due to Covid, my husband did have a visit where he stayed outside and spoke to
his mum on the phone so she could see him. We get regular updates and photos of events via a WhatsApp Family Group and if my mother-in-law needs anything then the staff pick up the phone and call. The food looks fabulous with a 4-week meal plan to view on the website, I think I'd like to move in myself! Thank you to all the staff, you all do an outstanding job under difficult circumstances at times.

Reply from Josephine Greveson, Manager at Ashfields Care Home

Thank you so much for your lovely comments this means so much.


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Review from G C (Husband of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased I chose Ashfields Care Home for my wife after having a few favourable reports where she is in the dementia unit, where the management and staff have been very helpful and friendly in settling her down with their cheerful attitude and patience.

Reply from Susan Buxton, 'Forget me Not' Suite Manager at Ashfields Care Home

Thank you Alan for your kind words.
I hope you know that we are also here for if you need us.


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Review from Diane F (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only in Ashfields for three and a half weeks until she passed away, but in that time she was treated with kindness, care and dignity by all the wonderful staff. When me and Dad visited Mum we were always offered meals and refreshments and treated with kindness as well.
I would recommend Ashfields
without hesitation.

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Review from J H (Friend of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made very welcome. Offered a drink and happy to see our friend so well cared for.

Reply from Susan Buxton, Training Manager at Ashfields Care Home

Thank you so much for your kind words. Look forward to you visiting again.


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Review from Y W (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Ashfield nursing home on 03/9/2019 till 24/09/2019 when she sadly passed away.
All the staff went above and beyond to care for her and very caring towards myself and my sister. The staff was very kind and treated my mother with great respect and understanding to her final days.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Ashfields Care Home is calculated as follows: ( (390 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 417 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashfields Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

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Josie Greveson

Job Title: Home Manager

Joined: 2016

Josie has a long history in the Care Industry spanning back over 30 years


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Barbara Jones

Job Title: Administrator

Joined: 2007

Before working at Ashfields Care Home Barbara worked 11 years at Vic Hallams as a Secretary and 18 years at Alida Packages also as a Secretary. Barbara has worked for Ashfields Care Home for 12 years. She runs the Administration Department very successfully. Barbara has a very important role at Ashfields as she works alongside Management, Residents/Residents Families and Staff very closely.


Barbara's qualifications


NVQ Level 3 - Business Administration


Terri

Terri Smith

Job Title: Training Manager

Joined: 2011

Terri has worked at Ashfields Care Home for 11 Years.
Terri undertakes various tasks within the admin team, her main responsibility is to ensure staff training is at a high standard.
Terri is always willing to help.


Tracy

Tracy Nash

Job Title: Hospitality Manager

Joined: 2006

Tracy has worked at Ashfields for 16 years now, she started in the laundry, then cleaning and progressed on to Head of Housekeeping. Tracy now fulfills a very rewarding role as Hospitality Manager, a role which she greatly enjoys and for which she has a natural aptitude for.