Ashfields Care Home

34 Mansfield Road, Heanor DE75 7AQ
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9.9 123 Reviews
  • Ashfields Care Home, Heanor
Ashfields Care Home is a quarter of a mile from Heanor town centre.

Many rooms open to a series of courtyards, gardens and pretty landscaped paths which provide secure and sheltered outside space for your enjoyment.

Ashfields is a highly regarded luxury environment for people with either nursing, physical Disability, End of Life or Personal Care Needs. Ashfields also a Dementia unit.

Nursing care is provided including to people with physical disability, long-term or life-limiting conditions and personal (residential) care is provided to older people on a long-term, convalescent and short stay basis.

The 24-hour cover is provided by a qualified, experienced and committed care team specifically recruited for their sensitivity, dedication and professional expertise in this area of care.

At Ashfields, residents are free to eat your meals in dining rooms or in your own room.

Ashfields are happy to provide meals for visitors as well. Fresh home-cooked food is nutritionally balanced and they cater for special requirements such as vegetarian or soft foods.

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Care Provided by Ashfields Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Ashfield Care Ltd
  • Person in charge
  • Josephine Greveson (Home Manager)
  • Admission Criteria
    • Also accept Local Authority funded residents with a third party top up and Continuing Care fully funded residents.
    • Ages 45+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Ashfields Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,270 – £1,270
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • Self-Funded Nursing Care £1,350 – £1,568
    • Self-Funded Nursing Dementia Care £1,450 – £1,669
  • (these prices are only a guideline, please contact Ashfields Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open house visiting policy and ask all visitors to sign the visitor's book on arrival and departure.


  • Parking

  • Two car parks


Ashfields Care Home Reviews (123)

Total of 123, showing 101-120
9.9

Ashfields Care Home has a Review Score of 9.9 (9.909) out of 10, based on 35 reviews in the last 2 years. Over all time Ashfields Care Home has 123 reviews.

Overall Experience

  • 112
  • 10
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Date Published

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Review from L P (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is at Ashfields Care Home. He is treated very well. The rooms are bright and clean. The staff and management are very kind and helpful. The care home has two nurses on duty each day, plus several care workers and cleaners. I would recommend this care home. The standard is excellent.

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Review from Elaine C (Daughter of Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Ashfields Care Home for end of life care. She was treated with dignity, kindness and great care by all the staff, nurses, carers, cleaners and management alike.


The activities were suitable for the residents and many involved visitors which were good fun as the period covered Christmas

and New Year.

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Review from Julie S (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and care staff provide is excellent.
The short time my dad was there made his last few days while on palliative care very comfortable in lovely surroundings.
Therefore many thanks to the staff who looked after our father.

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Review from Denice L (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all staff involved in the care of my mother during her final months of life. I would especially like to thank everyone for the care she received during the last week of life. We were both looked after by all concerned. I was made to feel not just welcome but like family at this
very difficult time.


My mum was not just cared for she was cared about and loved by the staff. We could not have received better care anywhere else. From housekeeping staff, kitchen staff, carers, nurses and management, nothing was too much trouble. This really is an incredible home, full of love and care for everyone who needs it.


Reply from Josie Greveson, Home Manager at Ashfields Care Home

It was an absolute pleasure thanks for such a fantastic commendation


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Review from Sam W (Friend of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashfields Care Home has got to be one of the best. My Grandad has received nothing but love, care and attention during the last weeks of his life.

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Review from Paul (Son of Resident) published on 29 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care home with a pleasant atmosphere, staff and management will always address any concerns and are pleasant with residents and staff. There are some excellent/enthusiastic staff who will go the extra mile in support of the residents.

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Review from David and Susan (Son of Resident) published on 2 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Ashfields Care Home in July 2015 and although she has to be fed and is hoisted out of bed for only one hour per day for dinner, the very professional care staff understand mums needs and keep her comfortable and contented. She qualifies for 24-hour nursing care and the resident nurses are
thoroughly professional. In the 2 1/2 years, of residents, virtually bed bound, she has never had a bed sore testimony again to the care administered. There are daily activities and entertainment for those who unlike mum can participate. A tablet electronic flagging system for 24-hour routine care, and new nurse call system, are excellent. You never encounter an unpleasant odour which is testimony to the cleaning staff. The food is excellent, the management and staff are always willing to answer any queries we may have and there are regular resident and relative meetings which are held by the home manager who informs on any developments either presently or due in the future.

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Review from Paul B (Son of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a long-term resident at Ashfields and has been well looked after during her stay, the care provided has been excellent especially under the management of the current owner.

Reply from Susan Buxton, Training Manager at Ashfields Care Home

Thank you for your kind words. Your mum will have been with us 11 years in January and she is and always has been a pleasure to care for.


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Review from Joanne K (Daughter of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was cared for at Ashfields in the last 6 months of his life. We were reluctant and fearful of placing him in a care home, but Ashfields surpassed our expectations. This is a clean, well equipped, pleasantly furnished, characterful home, but its main strength is the wonderful staff. They really
have hearts of gold, and treated my Dad as an individual, even though over time it became difficult for him to communicate with them. They also took care of my mum, who visited daily, and found it increasingly distressing to witness my father's decline. The activity co-ordinators put on lovely events and work so hard to make it feel like a real community- the elderly residents are kept clean and comfortable and seem at home there. I would not hesitate to recommend Ashfields.

Reply from Josie Greveson, Home Manager at Ashfields Care Home

Thank you so much for the fantastic review.


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Review from Roy P (Respite Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and caring. Nothing is too much trouble, they will talk with you when they have time. During the short time I was there, great care was taken of my well-being, all staff were ready to help if asked.


I had great care taken over my meals. I live on my own but have family

who help me. If I ever required care, I would try my very best to get into Ashfields Care Home Heanor. I think it is a great place and all the staff are brilliant.

Reply from Josie Greveson, Home Manager at Ashfields Care Home

It was a pleasure having you and we would love to have you back anytime.


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Review from Joyce D (Daughter of Resident) published on 6 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited, the door was opened promptly. The staff were professional, efficient, caring, and helpful. Everywhere was exceptionally clean and fresh. All residents appeared to be very happy and contented.

Reply from Josie Greveson, Home Manager at Ashfields Care Home

We loved having you!


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Review from T B (Son of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival with my mother, it seemed that everyone knew her name. Many of the staff knew my name! During what turned out to be mum's final few weeks, all the staff were professional and cared for her well, in a timely manner. Several of the staff were exemplary. My queries were dealt with much more
promptly than I expected. I noticed an eye for detail extended throughout the home. Mum was never going to be entirely happy in a care home environment but I don't believe her experience could have been significantly bettered.

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Review from Keith W (Son of Resident) published on 4 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to all at Ashfields for caring for our mother during the last 3 years of her life.


The care at Ashfields was loving and warm, with an outstanding level of professional skill, particularly in her final days. I do believe that she could not have had better care. Initially, she

was very disappointed to lose her independence and her early months in care were not easy. It is a great tribute to all at Ashfields that she settled in so well to spend her final years in peace and comfort.

Reply from Josie Greveson, Home Manager at Ashfields Care Home

Thank you so much for your kind words they mean a lot to all the staff at Ashfields.


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Review from P H (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Ashfields Care Home for the last 7 months of her life. Her care was excellent, always being reviewed and updated to her changing needs. The home uses electronic notes, each member of staff has a hand held device to update as they administer care. This is an amazing tool which
can show instantly what the resident has eaten, drank etc. I feel Ashfields Care Home is professional in all aspects of care and management of residents and their families.

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Review from David W (Partner of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone looks after my wife as if it was their own family. They made the room like it was home. They asked every visitor if they would like a drink or anything else. The care was first class and made certain my wife was comfortable and had everything she asked for. The staff did not moan about anything
they were asked to do. An excellent nursing home.

Reply from Josie Greveson, Home Manager at Ashfields Care Home

Thank you so much for your positive comments it was a pleasure to look after your wife in the last days of her life.


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Review from D S (Daughter of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Ashfields Care Home has been very good and myself and friends together with family members have nothing but praise for the dedicated staff. Ashfields is very welcoming and has a homely atmosphere. The rooms are cleaned are decorated to a high standard. The courtyard gardens and main
entrance gardens are maintained at this time of the year are full of colour and have plenty of secluded seating area. Plenty of activities are run throughout the week attended by residents on a voluntary basis.
Ashfields is a little community into which dad settled very well.

Reply from Josie Greveson, Home Manager at Ashfields Care Home

Thank you for your positive comments


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Review from Liz G (Power of Attorney of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashfields is always clean, there are no odours associated with some care homes. The staff pop in to check on residents regularly and always offer tea/coffee.
I always recommend Ashfields if asked by my clients, as the standards and staff always fo the extra mile to ensure residents are comfortable
and cared for.

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Review from J S (Husband of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of carers who look after my wife are excellent - patient and understanding, clearly dedicated to their residents and willing to "go the extra mile" for the residents and families.
Management techniques are modern and made use of digital/computerised systems of recording and back-up. Releasing
my wife into care was difficult, but I now accept that I cannot complete with the care and attention she is receiving at Ashfields.

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Review from Ruth C (Daughter-in-law of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-law was bed bound. He could hardly talk due to throat cancer in the 90's, he had a brain tumour which was growing rapidly but inoperable and also prostate cancer. He was checked on every two hours, he was assisted with meals and drinks and he loved coca cola!
The home was a lovely place,
they were very welcoming to us, always had a smile, very kind to me, offering drinks and sandwiches. Towards the end of his life, they had someone in the room with him until we got there. He has been in several homes but this was the best by a mile.

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Review from Trevor (Husband of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashfields is excellent. I couldn't find a better place for my wife, The staff look after her very well and they look after me when I visit. I have a cup of tea as soon as I arrive. My wife received high quality care and is very happy. If my wife is having a bad night the carers sit with her and comfort
her. When I was ill for 3 months, the home arranged for my wife to ring me on a regular basis.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Ashfields Care Home is calculated as follows: ( (390 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 417 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashfields Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

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Josie Greveson

Job Title: Home Manager

Joined: 2016

Josie has a long history in the Care Industry spanning back over 30 years


No image found

Barbara Jones

Job Title: Administrator

Joined: 2007

Before working at Ashfields Care Home Barbara worked 11 years at Vic Hallams as a Secretary and 18 years at Alida Packages also as a Secretary. Barbara has worked for Ashfields Care Home for 12 years. She runs the Administration Department very successfully. Barbara has a very important role at Ashfields as she works alongside Management, Residents/Residents Families and Staff very closely.


Barbara's qualifications


NVQ Level 3 - Business Administration


Terri

Terri Smith

Job Title: Training Manager

Joined: 2011

Terri has worked at Ashfields Care Home for 11 Years.
Terri undertakes various tasks within the admin team, her main responsibility is to ensure staff training is at a high standard.
Terri is always willing to help.


Tracy

Tracy Nash

Job Title: Hospitality Manager

Joined: 2006

Tracy has worked at Ashfields for 16 years now, she started in the laundry, then cleaning and progressed on to Head of Housekeeping. Tracy now fulfills a very rewarding role as Hospitality Manager, a role which she greatly enjoys and for which she has a natural aptitude for.