Bank Close House

Hasland Road, Hasland, Chesterfield S41 0RZ
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9.4 24 Reviews
  • Bank Close House, Chesterfield
Bank Close House is an exclusive care home situated in a Georgian listed building which has been tastefully extended. Set in four acres of private grounds in Chesterfield, Bank Close House welcomes short and long-term residents, providing both dementia and residential care, as well as respite and day care. The friendly and experienced team carries out in-depth planning to ensure clients get the best care and quality of life from their holistic care plans.

Bedrooms at Bank Close House are comfortable and well-equipped, and residents have a choice of lounges and seating areas with comfortable and specially-designed furnishings. The modernised house has retained its family feel as care has been taken throughout the home to ensure that the 'old' and 'new' blend together harmoniously. The experienced team of cooks provide residents with delicious and nutritious home-cooked food. Special dietary requirements can be catered for.

Bank Close House focuses on personalised care for older people and is also effective in dementia care. The rear of the property offers 12 purpose-built bedrooms in former stables.

The home is warm and homely and provides access to the secure walled rear garden.

Individuals' rights, privacy and dignity are always respected, and residents can take advantage of a comprehensive activities timetable.

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Care Provided by Bank Close House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sharon Madin (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime. Please be respectful of the protected meal times.


  • Parking

  • There is ample parking within the grounds.


Bank Close House Reviews (24)

Total of 24, showing 1-20
9.4

Bank Close House has a Review Score of 9.4 (9.410) out of 10, based on 9 reviews in the last 2 years. Over all time Bank Close House has 24 reviews.

Overall Experience

  • 14
  • 8
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  • 1

Date Published

24
2
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15

Review from D S (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Bank Close House a few weeks now, at first she was upset due to a big change.
Mum is very comfortable now Bank Close is very homely and cosy, the staff are very friendly and attentive, the manager is very approachable, nothing is too much trouble for him, hard-working.
Would definitely
recommend Bank Close House.

Reply from Sharon Madin Kyle Naughton, Manager at Bank Close House

Thank you so much for your Kind Words, this is much appreciated. Bank Close House strives to provide the full home from home experience and top quality care which we are glad reflects your mums and also your experience. We will ensure to cascade your feedback to the care team who will be delighted. Kind Regards!


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Review from V T (Wife of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived at the care home at the end of September with mobility issues from a fractured hip. He also has dementia and this has been a slow ongoing process the last ten years. I had arranged a holiday for October and normally our children look after him but were not able to on this occasion
due to the mobility issues. The plan was for him to come home in November but so far this has not been possible.
He has settled in well and appears to be content there. He doesn't tell me anything but the staff are very pleasant and helpful. I can visit anytime and management are always available to answer queries. His room is in the new extension and is well equipped and comfortable with an en suite bathroom.
I can't comment on value for money as this is my first experience of long term use of a care home and I believe most care homes in the area charge the same fees. He has had short stays at another home in the past but this was some years ago when fees cost considerably less.

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Review from Donna H (Daughter-in-law of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and helpful, couldn't do enough for you. Look after my father-in-law. Excellent, nowt is too much trouble.

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Review from Patricia S (Wife of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As residential care is a new experience for my husband and myself, I have nothing to compare Bank Close House with. However, so far, the experience is proving generally good. Most importantly, my husband is settling in well. Although the home is undergoing renovations, safety, comfort for the residents
and cleanliness are very good. The food is also good, according to my husband who really enjoys it! Management and staff are always happy to listen to my concerns and have helped to solve them. I'm informed of any necessary changes to medication and treatment he needs. The atmosphere is friendly and informal which encourages us to visit frequently any time, apart from meal times. Overall, I'm very relieved that my husband feels happy and comfortable with the helpful and caring staff.

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Review from Stephen C (Friend of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit once a week my friend's mother who has advanced dementia. The support she is receiving is excellent. The staff all appear to be in tune with the situation and with each other. Good teamwork.

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Review from Claire W (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff, who are very kind and helpful with lots of patience, have helped my mum settle and be comfortable at Bank Close House.

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Review from David S (Son of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my mother at Bank Close House has been and continues to be absolutely first-class. As soon as you enter the door, the first feeling is of the friendliness of the environment within the home. All the team show genuine care for all the residents, be they there for short-term respite
or permanent residents. It really does have the feel of being a family home for everyone and I wouldn’t hesitate to recommend Bank Close House to anyone who needs care or who has a loved one needing care and support.

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Review from Linda B (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and welcoming. They show respect and dignity to my mum, even when she is being difficult. They always show kindness and are caring towards her. Mum receives high-quality care. The setting is home-from-home and person-centred. I would recommend this home. Beautiful, old house.

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Review from H C (Friend of Resident) published on 1 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very old looking due to the age of the building. I'm sure it could be brought more up-to-date. The staff are friendly and are good with the patients. am kept up to date on my friend's health by telephone if I am not able to visit him. I am overall pleased with the care he has been given.

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Review from Paul N (Son of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum moved into Bank Close House, Hasland in August 2022 from a previous Care Home that I had concerns about. The staff at BCH seem very friendly whenever I visit and very approachable. However, although mums overall care is much improved compared to her previous placement, I do still have concerns.
My main issue is the laundry, so many of mums clothing items went missing even though carefully labelled everything before she went into BCH. This became so repetitive that we now do all of mums laundry ourselves, despite being included in her fees. I am unsure if any stimulating activities take part at BCH either. Mum seems much happier in BCH which means a lot, but there certainly is room for improvement.

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Review from M B (Wife of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I begin? Just to say how much you do for my husband, it has been a hard eighteen months for everybody. Your staff are the most professional, loving and kind people towards not just my husband but our whole family. It's been difficult for everybody. I love my husband dearly and without you all
caring for him, I would have missed out on your love and hard work. Love you all.

Reply from Morag Roddis, Operations Manager at Bank Close House

Thank you so much for your kind words, this means a lot to the whole staff team. Your husband was a much loved resident and a great character who kept us all on our toes, he is missed by us all. It’s been a pleasure to care for him and getting to know you and your family. We will miss your visits too but you know you are welcome to call for a coffee and a chat anytime. Thank you


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Review from Sharon L (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Father had a short respite stay here. Due to the level of care he received, we had no alternative but to move him to another home.


In my opinion, I feel the home is inadequate and would greatly benefit from some further staff training to ensure the best care is given to its residents in the

most professional way.


I am unable to recommend this care home as it fell below my standards.


Reply from Becky Hart, Registered Manager at Bank Close House

I am sorry Bank Close House was not suitable for you. Staff enjoyed caring for your father he was a lovely gentleman and they were pleased with the lovely thanks and comments from your mum after staff managed to assist him to walk again. All staff have mandatory training plus many additional training courses, many completed annually.
I would be very happy to discuss your concerns with you.
Again sorry your experience was not a good one.


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Review from Kevin S (Husband of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff care a great deal about those under their supervision and work hard, despite the fact that they are few in number. The meals are great and nutritious. The setting of the home is fantastic, in its own grounds with large gardens and lots of trees. A very relaxing setting.

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Review from Terence F (Son of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is always well presented and clean. The food and staff are excellent. I have no concerns about Mum's welfare.

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Review from Julie W (Daughter of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The level of care Mum gets from the staff is exceptional. Also, on the ball for any medical issues, Mum may have, with medication or if needing medical attention i.e. doctor, nurse etc. We are always kept informed.

Reply from Morag Roddis, Operations Manager at Bank Close House

Thank you. The staff are very pleased with your lovely compliments.


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Review from Elizabeth G (Daughter of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Bank Close from September 2017 to February 2018. It's a pity I can't mention names of staff as they were all so brilliant with Mum, and some deserve a special mention for going well above what would be expected.
Mum always said she never wanted to go into a home and was not happy about
it, but the staff treated her so well and helped to improve her mobility again after a fall as well as making her feel valued. They all enjoyed having a joke and sharing stories with her. Mum settled in quickly and began to actually be very happy there - and I would have said that would never happen. I would often spend many hours with her there and never felt I was in their way - in fact, the exact opposite.
Yes, the building and facilities are old and a bit shabby, but quite charming and Mum preferred that to bright, shiny modern premises anyway.
Unfortunately, mum had a stroke and has moved into a nursing home. However, she says it is her aim to return to Bank Close - praise indeed!

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Review from Joy J (Granddaughter of Resident) published on 30 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran was in for a week for respite. The staff were friendly, approachable, caring and nothing was too much trouble.


On arriving, they asked my Gran all about her usual routine and respected her wishes.
I had no concerns whatsoever with the care my Gran received from the staff.


Reply from Jill Cocking, Operations Manager at Bank Close House

Thank you so much for your kind words and appreciation of the staff at Bank Close House.
I will ensure this is passed onto them, I know everyone will be delighted.


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Review from Vivien W (Daughter of Resident) published on 15 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing fazes the staff at Bank Close House. In January 2017, my mother came from Lancashire to view the home and found herself too exhausted to return. Her choice of room was immediately made available and a walking aid provided.


All the staff are kind, patient and caring and genuinely interested

in Mum and her life.


The senior staff are pro-active in their care, anticipating Mum's needs as she deteriorates.


My mother's life is coming to an end and the manager has assured me that they will do everything they can to ensure she is able to die peacefully at Bank Close House surrounded by staff who know her and care about her.


We are enormously grateful to all the staff at Bank Close House for giving Mum such tender care during the last part of her life.


Reply from Jill Cocking, Operations Manager at Bank Close House

Thank you so much for your kind words, I know without reservation that all of the staff will be delighted that they are recognised for their care, and more so that you feel so assured by how we can support your mum and yourself.
I assure you I will pass on your review and its contents.


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Review from David W (Son of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A calm orderly home which has given my mother the stability she needs - she suffers from dementia. Facilities and decoration need updating but the care is excellent. All of the staff who come into contact with mum are caring, considerate and thoughtful in all that they do.

Reply from Jill Cocking, Operations Manager at Bank Close House

Thank you for you kind review. The staff work very hard and I am sure they will be delighted with your review.


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Review from Andrea B (Friend of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home manager is approachable and always available if you have any questions. The house is friendly and staff appear to be happy in their work. They have a cook at the house who makes delicious food, the residents enjoy meal times together in a relaxed environment.
The gardens around the house
are lovely and the residents have access to a safe area at the back of the house.

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Current Review Score: 9.4 (9.410)

Overview of Review Score

The Review Score of 9.4 (9.410) out of 10 for Bank Close House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.510 for Bank Close House is calculated as follows: ( (60 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 104 Ratings = 4.51

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Bank Close House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Bank Close House

What types of Care is Bank Close House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bank Close House provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Bank Close House have?

There are 15 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Bank Close House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Bank Close House to the centre of Chesterfield?

0.7 mile(s) as the crow flies, distance by road may be significantly further.